It was nice looking from the outside & lobby was nice. My room smelled awful, the pool was cold, the elevator went out of service, I had 2 different incidents where my key to my room wasn’t working. Staff was friendly & helpful when not busy.
Clean enough but quite dated.
Suite was roomy and bed comfortable. Bathroom looked to have been recently updated as did public areas of hotel. What was disappointing was the uncleanliness of the suite. It was badly in need of a deep cleaning. The patio was lovely except for the dirty, broken down seat cushions and cigarette butts in the bushes.
Love that they allow pets.
tv inop. no remote. could not fix tho i told them that the hdmi cabling was missing. staff made effort but did not listen. trash everywhere in the lot. ppl without mask in hotel. no coffee in our room. flag in lobby was askew and backwards - somebody train on this pls.
The price was excellent, the location was good for where I needed to go. I will definitely be back if I am ever in the area. Thank you!
This was a newer property and all was clean. Breakfast was good too!
The staff was very friendly upon check-in. My teenagers loved the free cookies in the lobby and we enjoyed the pool and hot tub (temperature was perfect). The hotel was very quiet which made our stay enjoyable. One of my kids said it felt like we were staying in a big house because of the fireplace and staircase in the lobby. There was plenty of items to choose from at breakfast and the staff was attentive to when the items were getting low. What I ate tasted pretty good as far as hotel breakfasts go. When I'm in Grand Rapids again I will consider staying here again.
Room comfy. Staff perfect. Breakfast great. A great stay. I will return.
The breakfast was very good. Lots of choices. Good location. Close to freeway.
We were only there a short time but the staff was eager to make sure we were comfortable.
Pet friendly was great. Near exit to outside green areas.
All good Cookies in the afternoon for a pick me up after a busy day
Country Inn & Suites by Radisson, Grand Rapids Airport, MI places you within a 10-minute drive of popular sights such as Woodland Mall and Frederik Meijer Gardens and Sculpture Park. This 60-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
All 60 rooms feature microwaves, refrigerators, and coffee makers. 32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other standard amenities include free local calls, laptop-compatible safes, and ironing boards. Housekeeping is available on request.
At Country Inn & Suites by Radisson, Grand Rapids Airport, MI, guests enjoy an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
It was nice looking from the outside & lobby was nice. My room smelled awful, the pool was cold, the elevator went out of service, I had 2 different incidents where my key to my room wasn’t working. Staff was friendly & helpful when not busy.
Clean enough but quite dated.
Suite was roomy and bed comfortable. Bathroom looked to have been recently updated as did public areas of hotel. What was disappointing was the uncleanliness of the suite. It was badly in need of a deep cleaning. The patio was lovely except for the dirty, broken down seat cushions and cigarette butts in the bushes.
Love that they allow pets.
Thank you for letting us know with your rating how your stay was. We apologize this and would encourage you to call us anytime to discuss what went wrong and how we can improve in the future.
tv inop. no remote. could not fix tho i told them that the hdmi cabling was missing. staff made effort but did not listen. trash everywhere in the lot. ppl without mask in hotel. no coffee in our room. flag in lobby was askew and backwards - somebody train on this pls.
Good afternoon, We are so sorry you had a bad experience here at the Country Inn & Suites, we take pride and making sure every guest is completely satisfied. Unfortunately, due to Covid there are some restrictions our hotel has to follow. I do hope you come back and visit us soon.
Good Morning, Thank you for your feedback if there is anything we can do, for you here at the Country Inn & Suites to make your stay more comfortable here at our hotel please let us know.
Guest left no context
The price was excellent, the location was good for where I needed to go. I will definitely be back if I am ever in the area. Thank you!
Justin, thank you for your feedback. We are glad you had an excellent stay.
This was a newer property and all was clean. Breakfast was good too!
Phil, thank you for your feedback. We are glad you enjoyed our breakfast buffet.
On behalf of our entire staff at Country Inn & Suites by Radisson, Grand Rapids Airport, MI - GRMI we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.