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Recent guest reviews

Peaceful, great staff, clean

It’s nice that they have complimentary breakfast. It’s noisy because it’s on a busy turnpike

Staff were great, very clean and comfortable stay, room was beautiful

I enjoyed myself greatly. The hotel was great and very comfortable.

My family and I stayed at best western on New Year’s Eve. It was a great time. The gentleman at the desk was great. The rooms were beautiful and clean. The pool was nice. We enjoyed our night. Would return and recommend friends. Thank you. (Wish I remembered the guys name at the desk. He represents your company well.

Conveniently located, and close to major cities and places of interest.

I’ve stayed here before and my stay was pleasant. This time it was thoroughly disappointing. When walking into the room we noticed the window was open and the room was full of smoke. It was clear someone was smoking in the non smoking room. It was so terrible even my youngest daughter complained. I then proceeded to inspect the bed as I do with any room and the bed was dirty. It was hair, a chocolate stain (I mean I sure hope it was chocolate) and just dirty spots. I went to the front desk and they offered to spray our room to get rid of the smoke smell. The receptionist must have realized how absurd that solution was and offered to change our room. We switched rooms and the new room was clean but the tv didn’t work. Traveling with two younger children it was imperative that the tv worked! The receptionist gave us multiple remotes to try and eventually came up to fix it herself but if still never worked. Finally she said she would have to have maintenance come the next day to fix it. The next afternoon the maintenance came and fixed the tv. It took all of 2 seconds. I was angry that we went a full day without a tv for a 2 second fix. Overall, the stay was disappointing, breakfast was decent, and location was pretty good. I probably won’t stay here again. Cleanliness is super important and I can’t stay in a dirty room.

Very nice hotel and staff was nice. A lot nicer than I expected. Easy to access off turnpike. Staff was very friendly and accommodating. Will stay here again

Hotel staff warm & welcoming. Room perfect with fridge & microwave. Also provides breakfast. Excellent overall stay in Berlin Conn, wish was a bit closer.

Great staff, good breakfast, room had slight odor, pool water cold & cloudy.

Problem is location. Can only turn right out of hotel. To go left or return to hotel have to make U-turns on major highway. Most places to eat dinner were either fast food or miles away.

Would not stay again because most dining places were not good choices for me.

I stayed one night with the family. Have only good things to say for cleanliness and comfort. Free continental breakfast was a plus. Only negative was the pool was not too clean. Maybe needed some taking care of. Overall a 4 out 5 from me.

We stayed for a total of 3 weeks and it was a great time. The staff was very hospitable and clearly intent on making sure their guests are well taken care of. Recommend it to anyone staying in the area. If we're ever in the area again we'll likely stay here. Only reason I didn't rate it 5 across the board is because the lighting in the room was a bit poor - could use more lamps/ceiling lights, and because many of the TV channels we were expecting to be available we not - channels that are part of our basic package back home. Other than that, great experience.

The hotel needs some maintenance. Pool out of service. Light was out in room, took 2 days to fix. Tub drain was almost plugged, got fixed in one day. Tub drain plug would not function - not fixed during our stay. Staff friendly. Basically a good looking place.

The experience I had at the hotel was average. Nothing negative to say but it wasn't anything special. Over priced for sure.

When I arrived at the hotel and checked into my non-smoking room it had a very strong cigarette odor. Thankfully after a few days it slowly went away. One of the tub handles came off and constantly leaked, one lamp bulb was out, the tv remote was week and needed new batteries, found ants on my bed one night and to top off my stay the toilet got clogged and when I tried to call the front desk there was no answer so I walked down to the front desk and when I asked the person if someone was available to unclog the toilet she said no but she could offer me a plunger so that I could do it myself. After removing the clog I realized that it must have been there for a while because the toilet was flushing much better after that. I will never go there again!!!!!!

The hotel was convenient to our destination. The staff was helpful, professional, and friendly. The rooms were clean, well appointed, and comfortable. Our only complaint was that the soda machine always seemed to be sold out.

Berlin Tpke Berlin CT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a 5-minute walk of Safari Golf, Best Western Plus New England Inn & Suites is within a few miles (5 km) of Webster Square Shopping Center. This 57-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 57 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests staying at Best Western Plus New England Inn & Suites enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus New England Inn & Suites

Everyone (6) Couples (7) Business (2) Family (10) Other (2)
5
Family

Peaceful, great staff, clean

By on Apr 2, 2021

Review comment responded on Apr 2, 2021

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4
Everyone

By on Mar 29, 2021

Review comment responded on Apr 9, 2021

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

3
Partner Couples

It’s nice that they have complimentary breakfast. It’s noisy because it’s on a busy turnpike

By on Mar 8, 2021

Review comment responded on Mar 9, 2021

Thank you for staying with us and for taking the time to leave us a review. We're happy to hear that you enjoyed your overall stay. While the hotel is on the turnpike, the building itself is a distance away from the road, so we do get many complaints about noise. However, for light sleepers, please ask for a room on the backside of the building. Again, thank you for staying with us and we look forward to welcoming you back soon.

5
Everyone

Staff were great, very clean and comfortable stay, room was beautiful

By on Mar 1, 2021

Review comment responded on Mar 2, 2021

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

5
Partner Couples

I enjoyed myself greatly. The hotel was great and very comfortable.

By , from Queens NY on Jan 25, 2021

Review comment responded on Jan 26, 2021

Thank you for leaving us 5-Stars, your business is very important to us and we appreciate your feedback. We certainly hope that the included amenities such as the complimentary hot breakfast, indoor heated pool, and free wireless internet contributed to a great stay. We look forward to you staying with us again in the near future.

5
Family

My family and I stayed at best western on New Year’s Eve. It was a great time. The gentleman at the desk was great. The rooms were beautiful and clean. The pool was nice. We enjoyed our night. Would return and recommend friends. Thank you. (Wish I remembered the guys name at the desk. He represents your company well.

By on Jan 7, 2021

Review comment responded on Jan 8, 2021

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

5
Family

Conveniently located, and close to major cities and places of interest.

By on Nov 12, 2019

Review comment responded on Nov 13, 2019

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2
Family with small children Family

I’ve stayed here before and my stay was pleasant. This time it was thoroughly disappointing. When walking into the room we noticed the window was open and the room was full of smoke. It was clear someone was smoking in the non smoking room. It was so terrible even my youngest daughter complained. I then proceeded to inspect the bed as I do with any room and the bed was dirty. It was hair, a chocolate stain (I mean I sure hope it was chocolate) and just dirty spots. I went to the front desk and they offered to spray our room to get rid of the smoke smell. The receptionist must have realized how absurd that solution was and offered to change our room. We switched rooms and the new room was clean but the tv didn’t work. Traveling with two younger children it was imperative that the tv worked! The receptionist gave us multiple remotes to try and eventually came up to fix it herself but if still never worked. Finally she said she would have to have maintenance come the next day to fix it. The next afternoon the maintenance came and fixed the tv. It took all of 2 seconds. I was angry that we went a full day without a tv for a 2 second fix. Overall, the stay was disappointing, breakfast was decent, and location was pretty good. I probably won’t stay here again. Cleanliness is super important and I can’t stay in a dirty room.

By on Jul 31, 2019

5
Everyone

By on Oct 22, 2018

Review comment responded on Oct 22, 2018

Thank you for rating us 5-Stars!! Your business is very important to us and we value your feedback. We certainly do hope the included amenities such as the complimentary hot breakfast, the indoor heated pool and free wireless internet contributed to a fantastic stay. We hope you will come back and see us again soon.

4
Everyone

Very nice hotel and staff was nice. A lot nicer than I expected. Easy to access off turnpike. Staff was very friendly and accommodating. Will stay here again

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

Best Western Plus New England Inn & Suites

2253 Berlin Tpke, Berlin, CT 06037
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