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Best Western Plus New England Inn & Suites

2.5 out of 5.0

Recent guest reviews

Hotel staff warm & welcoming. Room perfect with fridge & microwave. Also provides breakfast. Excellent overall stay in Berlin Conn, wish was a bit closer.

Great staff, good breakfast, room had slight odor, pool water cold & cloudy.

Problem is location. Can only turn right out of hotel. To go left or return to hotel have to make U-turns on major highway. Most places to eat dinner were either fast food or miles away.

Would not stay again because most dining places were not good choices for me.

I stayed one night with the family. Have only good things to say for cleanliness and comfort. Free continental breakfast was a plus. Only negative was the pool was not too clean. Maybe needed some taking care of. Overall a 4 out 5 from me.

We stayed for a total of 3 weeks and it was a great time. The staff was very hospitable and clearly intent on making sure their guests are well taken care of. Recommend it to anyone staying in the area. If we're ever in the area again we'll likely stay here. Only reason I didn't rate it 5 across the board is because the lighting in the room was a bit poor - could use more lamps/ceiling lights, and because many of the TV channels we were expecting to be available we not - channels that are part of our basic package back home. Other than that, great experience.

The hotel needs some maintenance. Pool out of service. Light was out in room, took 2 days to fix. Tub drain was almost plugged, got fixed in one day. Tub drain plug would not function - not fixed during our stay. Staff friendly. Basically a good looking place.

The experience I had at the hotel was average. Nothing negative to say but it wasn't anything special. Over priced for sure.

When I arrived at the hotel and checked into my non-smoking room it had a very strong cigarette odor. Thankfully after a few days it slowly went away. One of the tub handles came off and constantly leaked, one lamp bulb was out, the tv remote was week and needed new batteries, found ants on my bed one night and to top off my stay the toilet got clogged and when I tried to call the front desk there was no answer so I walked down to the front desk and when I asked the person if someone was available to unclog the toilet she said no but she could offer me a plunger so that I could do it myself. After removing the clog I realized that it must have been there for a while because the toilet was flushing much better after that. I will never go there again!!!!!!

The hotel was convenient to our destination. The staff was helpful, professional, and friendly. The rooms were clean, well appointed, and comfortable. Our only complaint was that the soda machine always seemed to be sold out.

This hotel is undergoing upgrades, but everything was very clean, quiet, and comfortable. The staff was outstanding - so courteous and helpful. The breakfast was great too! The kids enjoyed the pool because it was nice and warm, even though it is quite small.

Was in town for a convention, and this hotel gave a good bed to sleep in and a nice breakfast to wake up to. Only thing that bothered me was a charge I wasn't aware I was going to receive, it over-drafted my account. Some forewarning to that charge would've been appreciated so I could've planned for it, but that's just semantics. It did its job well enough.

Overall a great getaway. Fantastically polite staff. The room was clean and neat. Unlike other hotels we had enough towels from day one and did not have to ask for anything. Comparing to other hotels we've been to this one had an excellent full continental breakfast and very nice hostess. The pool they have is great for the kids, but still, everyone can enjoy it. Not only did I like the hotel, but I'm also signing up for their rewards program. The only drawback about the location was that my GPS did not lead me to it. Somehow its physical address is not properly programmed into the unit. I called the hotel and and they knew exactly where I was. I was given the directions and 10 minutes later I was already at that hotel.

Excellent!!. Isolated yet near to the important locations.

This hotel is centrally located to movie theaters and shopping. [...] at the front desk was a wealth of knowledge and gave us many pointers about the area. Fitness center was small and there is no hot tub in the pool area. The is not really a full breakfast, more than just cereal.

It was perfect near all I wanted to due

Hotel is 5 years old; we had stayed there when it first opened went back thinking it would be the same- it definitely needs cleaned now, bedspreads need upgraded and linens need replaced! Cobwebs in bathroom, dust in corners of room. Sheets didn't fit bed, housekeeping replaced them but still had a problem! Staff was extra friendly though, checkin went smoothly! Location was good but hotel really does need a good cleaning!

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Business Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for Best Western Plus New England Inn & Suites

Everyone (2) Couples (5) Business (2) Family (6) Other (2)
5

economical stay in central conn

Everyone

Hotel staff warm & welcoming. Room perfect with fridge & microwave. Also provides breakfast. Excellent overall stay in Berlin Conn, wish was a bit closer.

By on Jul 12, 2017

Review comment responded on Aug 18, 2017

Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4
Everyone

Great staff, good breakfast, room had slight odor, pool water cold & cloudy.

By on Apr 22, 2016

3

only one night

Couples

Problem is location. Can only turn right out of hotel. To go left or return to hotel have to make U-turns on major highway. Most places to eat dinner were either fast food or miles away.

By on Feb 29, 2016

3

only time

Couples

Would not stay again because most dining places were not good choices for me.

By on Sep 20, 2015

4

clean

Families

I stayed one night with the family. Have only good things to say for cleanliness and comfort. Free continental breakfast was a plus. Only negative was the pool was not too clean. Maybe needed some taking care of. Overall a 4 out 5 from me.

By on Aug 12, 2015

4

great stay

Families

We stayed for a total of 3 weeks and it was a great time. The staff was very hospitable and clearly intent on making sure their guests are well taken care of. Recommend it to anyone staying in the area. If we're ever in the area again we'll likely stay here. Only reason I didn't rate it 5 across the board is because the lighting in the room was a bit poor - could use more lamps/ceiling lights, and because many of the TV channels we were expecting to be available we not - channels that are part of our basic package back home. Other than that, great experience.

By on Jul 13, 2015

2

ok hotel

Couples

The hotel needs some maintenance. Pool out of service. Light was out in room, took 2 days to fix. Tub drain was almost plugged, got fixed in one day. Tub drain plug would not function - not fixed during our stay. Staff friendly. Basically a good looking place.

By on May 14, 2015

3

just for one night

BusinessTravelers

The experience I had at the hotel was average. Nothing negative to say but it wasn't anything special. Over priced for sure.

By on Nov 29, 2014

1

poor conditions

BusinessTravelers

When I arrived at the hotel and checked into my non-smoking room it had a very strong cigarette odor. Thankfully after a few days it slowly went away. One of the tub handles came off and constantly leaked, one lamp bulb was out, the tv remote was week and needed new batteries, found ants on my bed one night and to top off my stay the toilet got clogged and when I tried to call the front desk there was no answer so I walked down to the front desk and when I asked the person if someone was available to unclog the toilet she said no but she could offer me a plunger so that I could do it myself. After removing the clog I realized that it must have been there for a while because the toilet was flushing much better after that. I will never go there again!!!!!!

By on Sep 20, 2014

5

a good night's sleep

Couples

The hotel was convenient to our destination. The staff was helpful, professional, and friendly. The rooms were clean, well appointed, and comfortable. Our only complaint was that the soda machine always seemed to be sold out.

By on Aug 19, 2013