This is an excellent resort, a great location, wonderful set up, an absolute treat to be in a calm peaceful woody environment. My room was not refurbished, as I understand others were renovated recently, but it was still comfortable.
I would say there was one noticeable area the hotel could improve as there was a big gap in competence among the on-site hospitality staff: some were exceptional (typically the Japanese team), and others were friendly but incompetent - can't make coffee, don't know the directions to the museum, don't know how to charge a card, don't know which bus to take, etc. This did not spoil my stay, it was still amazing, but short of perfection.