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Tensui Saryo

3.5 star property

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Photo gallery for Tensui Saryo

Lobby
Property video
View from room
Balcony view
Free toiletries, hair dryer, slippers, bidet

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Air conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
1320-276 Gora , Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪5 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

View all photos for [Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

Ryokan dining

[Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons
  • Free WiFi

View all photos for [Main Building] Japanese-Style Room, Non Smoking

Ryokan dining

[Main Building] Japanese-Style Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for [Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

Ryokan dining

[Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons
  • Free WiFi

View all photos for [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons
  • Free WiFi

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

9.2 out of 10
Wonderful
(5 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

10.0 out of 10
Exceptional
(1 review)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

Ryokan dining

[Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Down comforters, in-room safe, individually decorated

[Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

Ryokan dining

[Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Down comforters, in-room safe, individually decorated

[Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

Ryokan dining

[Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Free toiletries, hair dryer, slippers, bidet

[Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Main Building] Double Room with Open Air Bath, Summer Limited Dinner Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Double Room with Open Air Bath, Summer Limited Dinner Included, Non Smoking

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building] Japanese-Western Style, Partial Open Air Bath, Summer Limited Dinner, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Japanese-Western Style, Partial Open Air Bath, Summer Limited Dinner, Non Smoking

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Futons

View all photos for [Main Building]Japanese-Style (Private Bathroom, Mountain View), Summer Limited Dinner, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building]Japanese-Style (Private Bathroom, Mountain View), Summer Limited Dinner, Non Smoking

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Twin Room with Stone Bathtub, Summer Limited Dinner Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Twin Room with Stone Bathtub, Summer Limited Dinner Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Summer Limited Dinner Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Japanese Style Superior with Roten buro, Summer Limited Dinner Included, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Summer Limited Dinner, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Queen Room with Tatami Area and Private Shower, Summer Limited Dinner, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Japanese-Style Room, Summer Limited Dinner Included, Non Smoking

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Main Building] Japanese-Style Room, Summer Limited Dinner Included, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Annex]A Deluxe Twin, Open-Air Bath,Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Annex]A Deluxe Twin, Open-Air Bath,Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Annex] B JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Annex] B JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for [Annex] S JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

A variety of dishes on a table, including sushi, sashimi, and other seafood items.

[Annex] S JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

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About the neighborhood

Hakone

Located in Gora within a short walk of Hakone Gora Park, Tensui Saryo is within a mile (2 km) of other popular sights such as Hakone Kowakien Yunessun. This 34-room, 3.5-star hotel has conveniences like a bar/lounge, a coffee shop/cafe, and free self parking.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Gora Park - 5 min walk - 0.3 miles
  • Hakone Museum of Art - 9 min walk - 0.5 miles
  • Hakone Open Air Museum - 15 min walk - 0.8 miles
  • Hakone Kowakien Yunessun - 4 min drive - 1.3 miles

Getting around

  • Hakone Gora Station - 1 min walk
  • Kowakidani Station - 4 min drive
  • Haneda Airport (HND) - 128 min drive

Restaurants

  • ‪金沢まいもん寿司箱根強羅店 - ‬12 min walk
  • ‪箱根餃子センター - ‬8 min walk
  • ‪鮨・天麩羅 風月 - ‬3 min walk
  • ‪奈可むら - ‬12 min walk
  • ‪自然薯農家レストラン 山薬宮城野本店 - ‬19 min walk

About this property

Tensui Saryo

Tensui Saryo features free WiFi in public areas, spa treatment rooms, and coffee in a common area. If you decide to drive, there's free parking. The front desk has multilingual staff that can help with luggage storage and securing valuables. This hotel also has a vending machine.
Guests can expect to find 32-inch flat-screen TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are also available.

Similar properties

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Hakone Kowakien TEN-YU
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  • Spa
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping (for a fee)
  • Multilingual staff

Outdoors

  • In the mountains

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 3300

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Additional fee: JPY 150 per person, per night

These are all of the charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: JPY 3300 (subject to availability)
  • Late check-out fee: JPY 3300 (subject to availability)
  • Housekeeping fee: JPY 4400 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-6:00 PM
  • Check-out: 10:00 AM
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Frequently asked questions

Is a free cancellation option available at Tensui Saryo?

Tensui Saryo offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Tensui Saryo?

As of Jun 17, 2026, prices found for a 1-night stay for 2 adults at Tensui Saryo on Jun 24, 2026 start from $189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Tensui Saryo?

This hotel is situated in Gora within a short 6-minute walk of Hakone Gora Park and also 15 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Kowakien Yunessun and Lake Ashi within a short drive.

Is parking available on site at Tensui Saryo?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Tensui Saryo?

Spa services at the hotel include body treatments, facials, and massages.

Does Tensui Saryo have a casino on the premises?

No, Tensui Saryo doesn't have a casino.

Is there an indoor pool at Tensui Saryo?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Tensui Saryo?

Couples staying at this hotel will appreciate amenities like a down comforter and slippers as well as a bar/lounge.

Does Tensui Saryo have a hot tub?

No, there isn't a spa tub at this hotel.

Does Tensui Saryo have a restaurant with a breakfast menu?

No, Tensui Saryo doesn't have a restaurant that serves breakfast.

Does Tensui Saryo allow pets to stay for free?

No, pets aren't allowed at Tensui Saryo.

Does Tensui Saryo have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Tensui Saryo?

No, there aren't any guestrooms at Tensui Saryo that offer a balcony.

Tensui Saryo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 213 reviews
Rating 8 - Good. 48 out of 213 reviews
Rating 6 - Okay. 17 out of 213 reviews
Rating 4 - Poor. 10 out of 213 reviews
Rating 2 - Terrible. 6 out of 213 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room for 4, loved our private onsen, and the kaiseki meal was a highlight!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
Gorgeous hotel, impeccable service, wonderful location. The bedrock bath and foot bath bar were major highlights of our stay!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities
Room was perfect, as was the location especially being a three minute walk from the train station. Hotel bar is lovely, restaurant is so-so but there’s a few great dining options down the road, as well as a Lawsons. Would absolutely stay again.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing massage.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and well located
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Atsufumi

Liked: Cleanliness, staff & service, amenities
Need improve WiFi connectivity. Others are excellent. Good hospitality, nice onset and awesome dinner and breakfast.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is like
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious Lovely environment Fantastic food Unique experience
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of travel options for easy access to major tourist sites.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Ryokan situated in a beautiful part of Hakone. The area in general is hilly and difficult to get around but that’s true of anywhere in Hakone. This is located very close to Gora station which is as convenient as it gets whether you want to sightsee in Owakudani or head back towards Odawara station. The dinner and breakfast are very generous serving hearty regional cuisine. The amenities are top notch and exactly what you want for your Ryokan getaway.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and the bath was awesome. Very close to the train and cable car station.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Doyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room. Near train station Staff was wonderful
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Grendel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Irene

Liked: Cleanliness, amenities
The meals were excellent except for the dinner the second night. The foot bath bar was great! The room was very large. There were some issues with the in room tub. It turned off on its own, then I had staff fix it for me. However, the automatic setting was set to 40 degrees Celsius, which was way too hot. There was no explanation of how it worked. It ended up being difficult to use.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Magical Reprieve After Mt. Fuji's Summit

Staying here was possibly the best part of our honeymoon. We had just hiked all of Mt. Fuji over 2 days, and took a cab directly from there to Tensui Saryo, where we were welcomed with a free glass of wine and a foot bath. Our room had a stone bath that would magically spill over the edges as you stepped in, and would automatically refill with hot spring water when you stepped out. Our aching muscles were grateful for the large bed and bathroom. Wearing our yukatas to the kaiseki dinner was icing on the cake. We will be back.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three nights stat

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1. And right across the street from the best coffee shop - Coffee Camp!!
Stayed 3 nights in Mar 2025
Verified

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing stay

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

CHIHARU

ではない
Stayed 1 night in Mar 2026
Verified

8/10 Good

Yumi

Liked: Cleanliness, amenities, property conditions & facilities
とても良いです　
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ともこ

Liked: Cleanliness, amenities, property conditions & facilities
足湯バーや岩盤浴のサービスもあり、楽しく過ごせました 2泊して清掃はお願いしなかったのですが、翌日タオルやお水やコーヒー、お菓子なども届けていただき、行き届いたおもてなしをしていただきました 大涌谷や彫刻の森美術館にもアクセスがよく、近隣にステキなレストランもあったので、ロケーションとしてもよかったです ありがとうございました
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique Onsen, la chambre était très spacieuse, tranquille. Nous avons adoré le bain d’eau chaude sur notre propre balcon. Les repas sont excellents et très copieux. La situation très pratique à 5 minutes max à pied de la gare de Gora.
Petit déjeuner
Stayed 2 nights in Sep 2025

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