Tensui Saryo

Property class: 3.5

Choose dates to view prices

Photo gallery for Tensui Saryo

A modern lobby with a bar area, tiered seating, and ambient lighting.
Property video
A hot tub in a room with large windows and a chair.
A balcony with a wicker chair, a hot tub, and a view of mountains.
A traditional Japanese room with tatami flooring, a low wooden table with a red runner, a bed with white bedding, and sliding doors with a grid pattern.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Air conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
1320-276 Gora , Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪5 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

[Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

[Main Building] Japanese-Style Room, dinner Included, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

[Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

[Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

[Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

[Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

9.2 out of 10
Wonderful
(5 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

8.6 out of 10
Excellent
(4 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Main Building] Double Room with Open Air Bath, Special New Year Kaiseki Included, Non Smoking

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

[Main Building] Japanese-Western Style, Partial Open Air Bath, Special New Year Kaiseki, Non Smoking

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Futons

[Main Building]Japanese-Style (Private Bath, Mountain View), Special New Year Kaiseki, Non Smoking

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building] Twin Room with Stone Bathtub, Special New Year Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building] Japanese Style Superior with Opne-Air Bath , Special New Year Kaiseki, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

[Main Building] Queen Room with Tatami and Private Shower, Special New Year Kaiseki, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

[Main Building] Japanese-Style Room, Special New Year Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

[Annex]A Deluxe Twin, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Annex] B JP-Style, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Annex] S JP-Style, Open-Air Bath, Special New Year Kaiseki, Non Smoking (No guests under 13)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Main Building] Japanese-Western Style, Partial Open Air Bath, Premium Kaiseki Included, Non Smoking

  • Mountain view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

[Main Building] Queen Room with Tatami Area, Private Shower, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

[Main Building] Twin Room with Stone Bathtub, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building] Japanese Style Superior with Roten buro, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

[Main Building] Double Room with Open Air Bath, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

[Main Building]Japan-Style (Private Bathroom, Mountain View), Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Main Building] Japanese-Style Room, Premium Kaiseki Included, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

[Annex]A Deluxe Twin, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

[Annex] B JP-Style, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

[Annex] S JP-Style, Open-Air Bath, Premium Kaiseki Included, Non Smoking (No Under 13s)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

About the neighborhood

Hakone

Located in Gora within a short walk of Hakone Gora Park, Tensui Saryo is within a mile (2 km) of other popular sights such as Hakone Open Air Museum. This 34-room, 3.5-star hotel has conveniences like a bar/lounge, a coffee shop/cafe, and free self parking.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Gora Park - 5 min walk - 0.3 miles
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 7 min walk - 0.4 miles
  • Hakone Museum of Art - 9 min walk - 0.5 miles
  • Hakone Open Air Museum - 15 min walk - 0.8 miles

Getting around

  • Hakone Gora Station - 1 min walk
  • Kowakidani Station - 4 min drive
  • Haneda Airport (HND) - 128 min drive

Restaurants

  • ‪箱根餃子センター - ‬8 min walk
  • ‪CAFE Ryusenkei - ‬14 min walk
  • ‪The Hakone Open-Air Museum Café - ‬20 min walk
  • ‪金沢まいもん寿司箱根強羅店 - ‬12 min walk
  • ‪鮨・天麩羅 風月 - ‬3 min walk

About this property

Tensui Saryo

Tensui Saryo features free WiFi in public areas, spa treatment rooms, and coffee in a common area. If you decide to drive, there's free parking. The front desk has multilingual staff that can help with luggage storage and securing valuables. This hotel also has a vending machine.
Guests can expect to find 32-inch flat-screen TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are also available.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping (for a fee)
  • Multilingual staff

Outdoors

  • In the mountains

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individually decorated
  • Individually furnished
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 3300

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Additional fee: JPY 150 per person, per night

These are all of the charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: JPY 3300 (subject to availability)
  • Late check-out fee: JPY 3300 (subject to availability)
  • Housekeeping fee: JPY 4400 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-6:00 PM
  • Check-out: 10:00 AM
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Frequently asked questions

Is a free cancellation option available at Tensui Saryo?

Tensui Saryo offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Tensui Saryo?

As of Nov 2, 2026, prices found for a 1-night stay for 2 adults at Tensui Saryo on Dec 3, 2026 start from $280, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Tensui Saryo?

This hotel is situated in Gora within a short 6-minute walk of Hakone Gora Park and also 15 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Hot Springs and Hakone Kowakien Yunessun within a short drive.

Is parking available on site at Tensui Saryo?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Tensui Saryo?

Spa services at the hotel include body treatments, massages, and facials.

Does Tensui Saryo have a casino on the premises?

No, Tensui Saryo doesn't have a casino.

Is there an indoor pool at Tensui Saryo?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Tensui Saryo?

Couples staying at this hotel will appreciate amenities like a down comforter and slippers as well as a bar/lounge.

Does Tensui Saryo have a hot tub?

No, there isn't a spa tub at this hotel.

Does Tensui Saryo have a restaurant with a breakfast menu?

No, Tensui Saryo doesn't have a restaurant that serves breakfast.

Does Tensui Saryo allow pets to stay for free?

No, pets aren't allowed at Tensui Saryo.

Does Tensui Saryo have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Tensui Saryo?

No, there aren't any guestrooms at Tensui Saryo that offer a balcony.

Tensui Saryo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 151 out of 241 reviews
Rating 8 - Good. 55 out of 241 reviews
Rating 6 - Okay. 18 out of 241 reviews
Rating 4 - Poor. 10 out of 241 reviews
Rating 2 - Terrible. 7 out of 241 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for the Hakone loop. We had a great stay and enjoyed the experience!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 5min walk from Gora Station, beautiful Hotel with Onsens lovely staff. Amazing Japanese breakfast! Definitely would stay here again!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This was a great experience, but i was expecting the hotel to be a little bit newer.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a private outdoor bath in each room makes this a good option for travelers with tattoos.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room for 4, loved our private onsen, and the kaiseki meal was a highlight!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely helpful staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Gorgeous hotel, impeccable service, wonderful location. The bedrock bath and foot bath bar were major highlights of our stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the annex and it was beautiful. The Onsen bath on the outside deck was amazing and the room spacious with comfortable beds. I would definitely stay again. Thank you
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room was spacious and clean. Loved the private balcony onsen bath, worth every penny. Restaurants and stores all within walking distance. We didn't even have to rent a car.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The foot bath with free drink is wonderful
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The only reason I couldn’t give 5 stars is because my floors weren’t clean when I checked in. Staff, location, everything else was amazing.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Private Onsen was small but nice! Beds were stiff and so were pillows. All the amenities were nice. Loved the bar foot soak!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, full toiletries amenities. Good facilities and appreciate the foot bath counter.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and well located
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for the train station and ropeway. Quiet area at night but it has a good bar and facilities. With a restaurant / coffee opposite.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities
The onsen was not very clean, and the food options were extremely limited and did not accommodate different dietary preferences.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Room was perfect, as was the location especially being a three minute walk from the train station. Hotel bar is lovely, restaurant is so-so but there’s a few great dining options down the road, as well as a Lawsons. Would absolutely stay again.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing massage.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious Lovely environment Fantastic food Unique experience
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of travel options for easy access to major tourist sites.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is like
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Need improve WiFi connectivity. Others are excellent. Good hospitality, nice onset and awesome dinner and breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and the bath was awesome. Very close to the train and cable car station.
Stayed 2 nights in Dec 2024