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Recent guest reviews

Soap dispenser was empty. They told me they would fill it and didn’t. My back was killing me trying to sleep in the bed.

Very nice. I’m impressed at the value.

They wanted to charge me 20.00 for early check in. The smoke detector alarm went off in the middle of the night and they didn't want to fix it. It kept going off! Finally the front desk did fix it.

Easy to get to from the highway.

Great stay. Good location. Breakfast okay but need to add usb ports.

So humid in the room the carpet was damp and there was a cockroach on the kitchen sink. Totally did not look like the pictures.

Easy friendly staff- would leave you alone

We were on the backside of the motel. It was very quiet except for people talking loudly outside our door.

the only thing I was unhappy about, was the room was either Cold or Humid... it was almost impossible to find a balance.

Motel style place with updated rooms. Bed was comfortable, room was spacious, and the shower was nice. Bathroom was a bit tight, but the sink was separate, so it was easy for 2 people to get ready. I would stay here again.

It was clean, parking outside & close to downtown. Staff super friendly

We really enjoyed our stay here. Nice comfy bed, nice shower and daily maid service without having to beg for it. The breakfast was delicious also !

Good, clean, and cheap stay. Main complaint would be the bed and pillows were not very comfortable. Also very easy to hear noises from other rooms and outside. Room is updated though. Decent for a one night stay but wouldnt want to sleep longer there.

clean, good breakfast! Excellent value!!

Murfreesboro Rd Franklin TN

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Within a short walk of Saint Thomas Medical Partners, Best Western Franklin Inn is within a mile (2 km) of SOAR Adventure Tower. This 132-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.


Rooms

Guests can expect free WiFi and 42-inch TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Refrigerators, coffee makers, and free local calls are other standard amenities.


Property features

Guests staying at Best Western Franklin Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator

1 King Bed | Sleeps 2

Guest reviews for Best Western Franklin Inn

Everyone (12) Couples (13) Family (11)
3
Everyone

Soap dispenser was empty. They told me they would fill it and didn’t. My back was killing me trying to sleep in the bed.

By on Apr 17, 2024

Review comment responded on Apr 19, 2024

Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

5
Everyone

By on Apr 17, 2024

Review comment responded on Apr 19, 2024

Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

3
Everyone

By on Apr 17, 2024

Review comment responded on Apr 19, 2024

Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

5
Family with small children

Very nice. I’m impressed at the value.

By on Mar 29, 2024

Review comment responded on Mar 29, 2024

Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

5
Everyone

By on Mar 11, 2024

Review comment responded on Apr 4, 2024

Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

5
Everyone

By , from Spring Hill on Mar 1, 2024

Review comment responded on Mar 2, 2024

Thank you for taking time to write us a perfect rating! Glad to hear you had a great stay with us. Looking forward to having you back, if your travels find you this way again.

5
Everyone

By , from Spring Hill on Feb 29, 2024

Review comment responded on Mar 1, 2024

Thank you for taking time to write us a perfect rating! Glad to hear you had a great stay with us. Looking forward to having you back, if your travels find you this way again.

4
Family

They wanted to charge me 20.00 for early check in. The smoke detector alarm went off in the middle of the night and they didn't want to fix it. It kept going off! Finally the front desk did fix it.

By on Nov 27, 2023

Review comment responded on Nov 28, 2023

Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

4
Partner Couples

Easy to get to from the highway.

By on Oct 1, 2023

Review comment responded on Oct 4, 2023

Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

4
Partner Couples

Great stay. Good location. Breakfast okay but need to add usb ports.

By on Sep 21, 2023

Review comment responded on Sep 21, 2023

Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

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