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City Hotel Mercator

3.0 out of 5.0

Recent guest reviews

If you need a hotel near the zoo and simple and efficient this is the place. If you have a manual wheel chair probably is fine, but not a electrical one! I didn't get the breakfast because I choose to go to some bakeries near by.

The stay at Hotel Mercator was indeed not that bad - the price was relatively low and the staff was friendly. The only thing is - the staff is serviceminded and friendly in most places and you can also find other low-priced places to stay (in Frankfurt). When I came up to my room on the 2nd floor, it was very, very cold. For some reason, two of the three windows on the room was left open - on a November night with 3 degrees celsius outside. It's not a problem, really, if you can heat up the room, but you really couldn't (from what I could see). The Wifi-reception on this hotel was also not of top standard and couldn't be relied upon. The day after, I received great service when they called me a cab that arrived only a few minutes later. You can stay here for maybe one night, but I would recommend looking elsewhere if you're staying longer. Did not get the chance to check out the breakfast.

Friendly staff, clean spacious room, very easy to find. Great value for money paid! It looks a bit meh from the outside, so I was expecting the same inside - was wrong^^ Simple but nice interior. You should book your parking space in advance though, the hotel has it's own private parking. If you prefer to park on the street - not easy to find a spot, especially if you check in in the evening.

The two staff people who man the front desk are very polite and helpful. All the rest is atrocious. The rooms are old and shabby. Old furniture and curtains. Absolutely depressing. Across the road is a lovely boutique hotel Villa Orange charging the same. But Mercator would not release my booking so I suffered to the end.

The first room we were offered was dirty and had two single beds - not what we'd booked. Plus we were asked to pay €195 in advance - not the €175 that had offered. Man at reception was very helpful. Offered us another room. Exhausted, we took it. Bed was like a kit bed, no proper pillows and just two thin single duvets on a double bed. Mould in the bathroom, no plug in the basin (lost a toothbrush and a Tee Pee toothpick down the drain). Taps on shower didn't turn at all and water stuck on hot. Very noisy room. Bed very uncomfortable for me as I have a bad back. At 3am, during a sleepless night, I booked another hotel and we left in the morning. We lost all 3 days charge. Woman on reception in the morning offered no apology. She simply said that I wasn't allowed to leave! And that I would have to return on the check out day after check out time to leave properly. Impossible as we would be on a plane by then. At no point did she apologise or try to fix the problem. The hotel has every right to keep all 3 days charge as I booked 3 days and then walked out. But a good hotel that cared about its reputation would have either tried to fix the situation or offered a reduced fee. To be scrupulously fair, we knew another family in the hotel and their room was OK. They had a modern shower that worked and the room was clean. Just avoid Room 305. The hotel is cheap and you get what you pay for.

Although it's located in an nice area. This hotel is far from being a 3 star hotel. There is nobody in reception after 10. In fact you have a key to open the front door. The room hasn't a telephone inside.. kidding. I wouldn't recommend this hotel and it's not worth the price.

Stayed for 4 nights, basic, heat, no AC and very clean hotel, nice people. The location is perfect just a few minutes to the city center. Also you can go to the Frankfurt Zoo and the Main river in just 10 minutes.

Stayed here for 3 nights. Although the hotel looked a bit tired and tatty from the outside we were pleasantly surprised once we entered. We had booked and paid online and the check in was very quick, the guy on reception was very helpful and friendly, and advised us that if we wanted breakfast we could decide and pay the 8 euros each in the morning. The accommodation although not large, had a small double and single bed, wardrobe and desk and was equipped with a small ironing board, fan, fridge, tv and a hairdryer, and was very clean. We had fresh towels each day. There was also free wifi which we found very useful. The breakfast was a self service buffet style and there was plenty to choose from and we thought it was good value. The location of the hotel is very good just a short walk into the central shopping areas and not far from the nearest tram stop. Our room on the second floor overlooked the car park so was fairly quiet and the beds were comfortable. All the staff we met were very friendly and helpful.

Definetly no 4 stars hotel, but... And this is important. Very good value for money compared to the low budget hotels around Railway station. Clean rooms. Friendly service. Breakfast not included. Available @8€, ok. Be prepared to pay cash. Might go again. Not with my wife though... Strictly business.

This hotel appears to have had a minor refurb recently, bathroom looked quite new, very clean, did the job. Bedroom was fine, bed comfortable, a fair amount of noise from nearby trams & roads. Staff were helpful. Limited parking on site, but car park available locally.

Mercatorstrasse 38 Frankfurt HE

Hotel highlights

  • Close to Museum of Modern Art and Zeilgalerie
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Innenstadt, City Hotel Mercator is within a mile (2 km) of popular sights such as Museum of Modern Art and Zeilgalerie. This 33-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and express check-in. Stock Exchange and St. Paul's Church are also near this Frankfurt hotel.


Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.


The 33 rooms are heated and have free newspapers and desks. Guests can expect free WiFi and satellite TV. Hair dryers are also standard.

Property features

Guests of City Hotel Mercator enjoy free WiFi in public areas, express check-in, and express check-out. Front-desk staff can assist with luggage storage and securing valuables. This hotel also has free newspapers.

Room options

Single Room

Twin 1 | Sleeps 1

Triple Room, 3 Twin Beds

Twin 3 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 131 reviews