Hotels in Fort Lee - Paramus

"The whole experience was blah. The woman who greeted us looked downcast and tired. A warm smile and a bit of enthusiasm would have been nice. She told us the room did not include breakfast, although we hadn’t asked. She might have pointed to the coffee stand which we hadn’t noticed and suggested we help ourselves. She might have said something nice about breakfast, described it briefly, and mentioned the price. In addition, a nicely worded brief description of the breakfast on a card in our room, describing it and noting the price, would have been nice. The first thing that greeted us when we opened our room door were two bottles of water and a sign saying they cost $3.00 each! Given that we paid over $200.00 for a very ordinary room, how much nicer it would have been to read a sign that said: “Hilton Hotels welcome you! Please enjoy this water, complements of us! We hope you will come again!” The sign in the parking lot admonishing us to lock our car doors could have been worded in a much nicer way. I actually remarked to my husband about the sign as we arrived and parked, saying how unfriendly and nasty it sounded. We chanced upon a lovely cleaning lady in the elevator with whom we exchanged a few words. She gave us a gorgeous smile and wished us a lovely stay. It seemed to come from the bottom of her heart. The hotel’s lobby was nice and airy. The bed was good. Everything functioned well, except the ice maker on our floor; it was broken. A total blah experience. "

"Charging for parking when no other surrounding hotel does that terrible "

"Overall the staff was very nice, The only issue I had was the room was chilly the first night. After having the heat on 90 degrees all night and it still felt chilly, I called maintenance. They came to adjust the vent and heat improved but it still took a long time. Then I smelled burning so I turn the heat down to 77 and the smell went away. I kept the heat on 77 degrees and the heat never went off when the setting was set to auto! Other than this heat issue, everything else was fine! I enjoyed my stay and would come back to this hotel the next time I’m in NYC or New Jersey! "