Very clean and very modern. Front desk personnel polite to a point. When I asked a question about WiFi (I asked 3 about connection problems), I was told I should “keep trying different things until I could work it out.” There is a daily charge for parking. I arrived near midnight on a very rainy night and did not see signs posted about this and no one mentioned it to me. When I noticed them in the morning and asked the clerk about it, I was met with a shrug and told “check later with the manager.” When I returned the manager was not available then nor the next morning when I checked out. Wi-Fi is $16 a day if you use it in your room. Construction work commenced near the room where I stayed at 8am. I was not told this was happening.
Maria at the front desk was great…
We stayed here overnight because we were seeing a concert at the Meadowlands. We enjoyed the close proximity to the venue. Accommodations were average. I was disappointed by hidden charges like the charge for wifi as well as cost for parking. In the future I will likely stay elsewhere.
The hotel is getting old and is not as clean as it used to be. Upon check in, we were given a room that is designed for 2 people but we were 3. I went to the lobby to change rooms and was given an attitude by the front desk clerk. The new room we were switched to was musty, had a smell of chlorine from the pool just outside and was very small. As far as services, I had to ask on 2 separate days to have the room cleaned and get clean towels and toilet paper. Very disappointed and I don’t recommend staying here. There are many Other options near by.
Very Nice people. Comfortable
It was what I expected Nice
Near my work destination.
The cleaning of the the room was very good and the staff was very friendly during our stay
My Orbitz reservation could not be located when I called the property in advance to confirm, so I had to make a new reservation. The original was found later. The room was nice. Restaurant and bar were closed. Vending machine ran out of bottled water.
What i didnt like was that the shower walls had some mold in the cracks and that the communication between the front desk and maintenance wasn't there. So i made reservations for the pool from 8-9:30 and nobody told the maintenance man that the pool was going to be open that late so he came by and was saying "pool closing" and i told him about my reservation and he said that there's no reservations for the pool like if he never herd of the hotel letting the customers make reservation for the pool.
It was great
Everything. Run down property . I understand because of corona virus many things are restricted. Come on now God Shake not the cofee, sugar and milk . No food or alcohol beverages.
Great hotel and staff. Very pleasing place to stay
Nice staff service. Shower was not working. Very loud noises coming from pool to rooms.
Saddle River County Park is within a mile (2 km) of Marriott Saddle Brook, and other popular attractions like Westfield Garden State Plaza are within a few miles (5 km). This 241-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a gym.
This hotel serves as home to a pub, along with a restaurant that specializes in American cuisine. For your convenience, a cooked-to-order breakfast is served for a fee weekdays from 6:00 AM to 10:00 AM.
Guests can expect WiFi and 55-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include coffee makers, phones, and ironing boards.
Renovated in 2024, Marriott Saddle Brook offers a gym, free WiFi in public areas, and conference space. Self parking is available for USD 20.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Very clean and very modern. Front desk personnel polite to a point. When I asked a question about WiFi (I asked 3 about connection problems), I was told I should “keep trying different things until I could work it out.” There is a daily charge for parking. I arrived near midnight on a very rainy night and did not see signs posted about this and no one mentioned it to me. When I noticed them in the morning and asked the clerk about it, I was met with a shrug and told “check later with the manager.” When I returned the manager was not available then nor the next morning when I checked out. Wi-Fi is $16 a day if you use it in your room. Construction work commenced near the room where I stayed at 8am. I was not told this was happening.
Maria at the front desk was great…
Thank you for highlighting Maria's excellent service! We're delighted that she ensured a pleasant experience for you, and we'll be sure to pass your kind words on to her. Please hurry back soon to Marriott Saddle Brook!
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit.
We stayed here overnight because we were seeing a concert at the Meadowlands. We enjoyed the close proximity to the venue. Accommodations were average. I was disappointed by hidden charges like the charge for wifi as well as cost for parking. In the future I will likely stay elsewhere.
Mona, thank you for taking the time to share your feedback with us. We're pleased to hear you appreciated our convenient location near the Meadowlands. However, we regret any pertinent information was missed when planning your stay. We do share our parking and internet fees on our third-party site under the “Amenities & Policies” section for future reference. We would love to help you in the future to make sure your future trips are seamless all around.
The hotel is getting old and is not as clean as it used to be. Upon check in, we were given a room that is designed for 2 people but we were 3. I went to the lobby to change rooms and was given an attitude by the front desk clerk. The new room we were switched to was musty, had a smell of chlorine from the pool just outside and was very small. As far as services, I had to ask on 2 separate days to have the room cleaned and get clean towels and toilet paper. Very disappointed and I don’t recommend staying here. There are many Other options near by.
We understand your concerns about the hotel's condition and cleanliness and appreciate your honest feedback. However, we are excited to share we are beginning renovations later this year and will be working on the areas you mentioned. We regret any inconvenience caused by the room assignment issue and our service from the Front Desk team. Your feedback is important to us, and we will address these issues to improve. We apologize for falling short of your expectations and appreciate your perspective. We are positive we could show you the five-star stay you deserve and hope that opportunity.
We apologize that your stay missed the mark on this occasion, Mohammed. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.
Thank you and we can’t wait to welcome you back for another five-star stay, Jack!
Very Nice people. Comfortable
Bly, it was a pleasure to have you stay with us and to provide you with the best service and comfort. Your positive words are appreciated and we thank you for your review. Please come back and visit us again soon at Marriott Saddle Brook!
Thank you, Elaine, for highlighting the cleanliness and modernity we provide at Marriot Saddle Brook, as well as sharing your experiences with our front desk service and other aspects of your stay. Your feedback about the challenges you endured is taken seriously. Please note that we share information regarding our renovations on our third-party site under the "Policies" section. It states that the property will be renovated from February 6, 2024, to May 31, 2024. We will focus on enhancing our communication and service to ensure a more seamless and satisfying guest experience and we are confident your future visits will be even better.