Hotels near The Outlets at Bergen Town Center

"Good "

"It is a mixed experience. The hotel overall is well-maintained, and the front desk staff were friendly and helpful. The room itself was clean and generally comfortable. However, the bed was a major issue. The mattress was clearly worn out and lacked proper support. I got completely sank into it, which made it very difficult to sleep and left my back sore. The bed frame also seemed damaged, as it made loud cracking noises every time I moved. This not only woke me up repeatedly but also disturbed my kids sleeping in the same room. If I hadn’t gone to bed so late and my kids were already asleep, I would have requested a room change. Unfortunately, the noise got so bad that I ended up sitting in the sofa chair for much of the night just to help avoid waking my family. Given the poor sleep quality and the condition of the bed, I believe a partial refund would be reasonable. If you decide to stay at this hotel, I recommend checking the bed as soon as you get to your room rather than waiting until late at night."

"Everything good"