It is right by a freeway so it was nosy
Smell in the rooms and hotel. People are smocking right outside the front door also.
Poor internet connection. Only 1 elevator is in service.
There was a baby diaper near the elevator when we got back to our room yesterday.
Sleaze bag welfare hotel dirty rooms and you may get robbed going in or coming out.
There is a restaurant at the top of the hotel. It wasn't very busy and the selections wasn't very good. The hotel itself had been recently remodel3d and was pleasing.
Very clean and quiet
The property is run down
The room we initially checked into had a horrible smell and things in the room such as the side table was broken and wobbly. Then we switched to another room and it was still trash in the room from previous guest, the shower was disgusting and the furniture was falling apart. Thankfully we had a ton of plans for our trip because the room was the worst part of our stay and a complete waste of money. I would never suggest this hotel to anyone!!
Surprised that in my 6 day visit the maid never cleaned my room. I don't know if is because of covid but i WOULD THINK THEY WOULD COME IN and at least take out the garbage
Terrible service by the front desk staff “lance” he couldn't find my reservation and started bing loud towards me and my wife. I asked for his supervisor and he said he did not have one, he said hes been working in the same place for 20 years and many people have complained about him and nothing has happened.
Great location. Rooms are nice size and updated. Restaurant and bar located on top floor. Staff very friendly and professional.
We liked that it was right on the exit. What we didn't like is there was music blaring until 3-4am and then someone at 4am pulled the fire alarm that we had to emergency evacuate for later to find that there was no fire someone just pushed the button. This was a very unpleasant experience and no one apologized or checked with us. They could offer us at least free breakfast for the inconvenience or offer us at least each $25 gitft card for breakfast and coffee since they keep us up all night with the music for later at 4am to emeregncy evacuate while we got all scared that the hotel is burning.
Excellent hotel.!
Guests were allowed to walk around common areas of hotel without masks. Hotel staff said nothing and did not intervene. Toilet in room was broken and was forced to switch rooms at 4am with my family. Would never stay again. Reception desk area was also extremely dirty.
music too loud didnt let us get any sleep some of the staff wasn’t nice and wont book that hotel ever again
Crowne Plaza Saddle Brook, an IHG Hotel is located 2.7 mi (4.3 km) from Westfield Garden State Plaza and within a 10-minute drive of Paterson Great Falls National Historical Park. This 148-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.
40-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are other standard amenities.
Guests of Crowne Plaza Saddle Brook, an IHG Hotel enjoy a gym, free WiFi in public areas, and meeting rooms. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a business center, and a library.
It is right by a freeway so it was nosy
Smell in the rooms and hotel. People are smocking right outside the front door also.
We're sorry you were unhappy. Thank you for being our guest.
Poor internet connection. Only 1 elevator is in service.
We apologize for your experience with us and we are addressing the issues as we speak. Thank you for being our guest.
There was a baby diaper near the elevator when we got back to our room yesterday.
Joshua, we are so sorry to hear this and we will be addressing this with our staff to prevent this from happening to future guests. We hope to welcome you back again.
Sleaze bag welfare hotel dirty rooms and you may get robbed going in or coming out.
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.
There is a restaurant at the top of the hotel. It wasn't very busy and the selections wasn't very good. The hotel itself had been recently remodel3d and was pleasing.
We're sorry to hear that the restaurant did not meet your expectations, however, we are pleased that you found the hotel pleasing. We hope to welcome you back again soon!
Very clean and quiet
Thank you, Hanna, for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.
The property is run down
We're sorry we could not meet all of your expectations. Thank you for your valued business.
We appreciate your feedback, Millie and it is our hope that you will be back again in the near future.