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Recent guest reviews

Very clean and quiet

The property is run down

The room we initially checked into had a horrible smell and things in the room such as the side table was broken and wobbly. Then we switched to another room and it was still trash in the room from previous guest, the shower was disgusting and the furniture was falling apart. Thankfully we had a ton of plans for our trip because the room was the worst part of our stay and a complete waste of money. I would never suggest this hotel to anyone!!

Surprised that in my 6 day visit the maid never cleaned my room. I don't know if is because of covid but i WOULD THINK THEY WOULD COME IN and at least take out the garbage

Terrible service by the front desk staff “lance” he couldn't find my reservation and started bing loud towards me and my wife. I asked for his supervisor and he said he did not have one, he said hes been working in the same place for 20 years and many people have complained about him and nothing has happened.

Great location. Rooms are nice size and updated. Restaurant and bar located on top floor. Staff very friendly and professional.

We liked that it was right on the exit. What we didn't like is there was music blaring until 3-4am and then someone at 4am pulled the fire alarm that we had to emergency evacuate for later to find that there was no fire someone just pushed the button. This was a very unpleasant experience and no one apologized or checked with us. They could offer us at least free breakfast for the inconvenience or offer us at least each $25 gitft card for breakfast and coffee since they keep us up all night with the music for later at 4am to emeregncy evacuate while we got all scared that the hotel is burning.

Excellent hotel.!

Guests were allowed to walk around common areas of hotel without masks. Hotel staff said nothing and did not intervene. Toilet in room was broken and was forced to switch rooms at 4am with my family. Would never stay again. Reception desk area was also extremely dirty.

music too loud didnt let us get any sleep some of the staff wasn’t nice and wont book that hotel ever again

Absolutely terrible experience. When I entered the room there was a bag of chips on the floor and I found crumbs under the sheets on my first day there. Worst of all is we where told they would not clean our room untill after we left due to COVID. Only to come home a week later to a 250$ charge on my credit card for there cleaning services. They claimed the room was trashed and dirty. I don’t know what eBay expect when they haven’t cleaned the room for days. Can’t forget they would not give ya extra towels. Dont stay Here !

No microwave or Mini refrigerator in standard king bed room.

It has unique decor. I feel the employees make this place succedsful.

Very poor customer service. It takes a lot for me To actually write a review.

Good location, easy parking, comfortable bed, attentive and helpful staff

Kenny Pl Saddle Brook NJ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located 3.1 mi (5 km) from Westfield Garden State Plaza, Crowne Plaza Saddle Brook, an IHG Hotel is within a 10-minute drive of other popular attractions like Paramus Park Mall. This 3.5-star hotel has 148 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

Crowne Plaza Saddle Brook, an IHG Hotel's 148 rooms provide coffee makers, free local calls, and safes. Guests can expect free WiFi and 40-inch TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2016, Crowne Plaza Saddle Brook, an IHG Hotel offers a gym, free WiFi in public areas, and a business center. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Additional amenities include a seasonal outdoor pool, a library, and free newspapers.

Room options

Suite, Accessible, Non Smoking (1BD, Mobility Tub)

1 Twin Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hear, Roll In Shwr)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Saddle Brook, an IHG Hotel

Everyone (22) Couples (6) Family (13)
5
Partner Couples

Very clean and quiet

By on Sep 1, 2021

Review comment responded on Sep 2, 2021

Thank you, Hanna, for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

2
Business Business

The property is run down

By on Jul 24, 2021

Review comment responded on Jul 24, 2021

We're sorry we could not meet all of your expectations. Thank you for your valued business.

1
Partner Couples

The room we initially checked into had a horrible smell and things in the room such as the side table was broken and wobbly. Then we switched to another room and it was still trash in the room from previous guest, the shower was disgusting and the furniture was falling apart. Thankfully we had a ton of plans for our trip because the room was the worst part of our stay and a complete waste of money. I would never suggest this hotel to anyone!!

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

4
Everyone

Surprised that in my 6 day visit the maid never cleaned my room. I don't know if is because of covid but i WOULD THINK THEY WOULD COME IN and at least take out the garbage

By on Jun 17, 2021

Review comment responded on Jun 18, 2021

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.

1
Family Business Business

Terrible service by the front desk staff “lance” he couldn't find my reservation and started bing loud towards me and my wife. I asked for his supervisor and he said he did not have one, he said hes been working in the same place for 20 years and many people have complained about him and nothing has happened.

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Your feedback is very important to us and we have shared your concerns with the General Manager for their review. We hope to have another opportunity to serve you in the future.

5
Everyone

Great location. Rooms are nice size and updated. Restaurant and bar located on top floor. Staff very friendly and professional.

By on May 8, 2021

Review comment responded on May 8, 2021

We're so glad you enjoyed your stay with us! We can't wait to see you return.

3
Family with small children Partner Couples Family

We liked that it was right on the exit. What we didn't like is there was music blaring until 3-4am and then someone at 4am pulled the fire alarm that we had to emergency evacuate for later to find that there was no fire someone just pushed the button. This was a very unpleasant experience and no one apologized or checked with us. They could offer us at least free breakfast for the inconvenience or offer us at least each $25 gitft card for breakfast and coffee since they keep us up all night with the music for later at 4am to emeregncy evacuate while we got all scared that the hotel is burning.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thank you for leaving us your feedback. We appreciate your concerns.

5
Partner Couples Family

Excellent hotel.!

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Thank you for recommending the Crowne Plaza Saddle Brook to future travelers!

1
Family Family with small children Family

Guests were allowed to walk around common areas of hotel without masks. Hotel staff said nothing and did not intervene. Toilet in room was broken and was forced to switch rooms at 4am with my family. Would never stay again. Reception desk area was also extremely dirty.

By on Mar 23, 2021

Review comment responded on Mar 23, 2021

Your feedback is important to us and we have sent your concerns to the General Manager for their review and correction.

4
Everyone

By on Feb 12, 2021

Review comment responded on Feb 23, 2021

Thank you for choosing the Crowne Plaza Saddle Brook for your travel plans!

Crowne Plaza Saddle Brook, an IHG Hotel

50 Kenny Pl, Saddle Brook, NJ 07663
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