The Balmoral Hotel5.0 out of 5.0
Recent guest reviews
We have been fortunate enough to stay in luxury hotels in many cities. The Balmoral does it right. We stayed in a suite for three nights at the end of September. Our check-in process was seamless. We were a bit early and left our bags at the hotel while we strolled about. We got a call when our suite was ready and the bags were brought up. The staff member who checked us in (forget her name - originally from Berlin) was friendly and professional and not once did she come across as though she was "just doing a job." The suite was exactly what one would expect from a suite in a five star hotel. Spacious, huge king bed (some beds in Europe claim to be "king" but they're not), very comfortable, sitting room, fruit, chocolate, alcohol, black-out curtains, pillow menu - the list of what we loved goes on. There was a blip with breakfast on the first morning. The details aren't important - what is, is that I spoke with someone about it, and the following two mornings the same thing did not repeat itself. And this is what makes a luxury hotel. If you have a concern - note it kindly, and it's solved - end of story. BTW if you get a suite do NOT take advantage of the offer to have breakfast in the Palm Court - the buffet breakfast is a world better. My one spa treatment was delightful. Concierge Andy Fraser was awesome. We bought a large item which he arranged to shipped back to Canada for us, and the shipping process was seamless. And Andy was super friendly and we loved chatting with him. We know we'll be returning to Edinburgh and without a doubt will book another suite at The Balmoral.
We enjoyed a wonderful stay at The Balmoral last week. Right in the center of beautiful Edinburgh, a stones throw from the station, this gorgeous impressive building holds real presence. Its grand entrance hall with welcoming log fire gives guests their first glimpse into its warm atmosphere. The staff are perfectly placed to provide assistance without interference, great for those wishing for a relaxing peaceful break. Although be under no illusion, this is a hotel with it all going on! Its just not pushed in your face! The rooms are tasteful and classic, guests every comfort is considered. The breakfasts are worth getting up for! A huge variety of choice, all prepared to perfection. Friendly, courteous staff on hand to help with even the most simple of requests. If you are searching for a wee slice of paradise then The Balmoral is your destination.
Definitely one of the best hotels I have stayed in. All the staff from the doormen / reception and bar ( Greg) were extremely courteous and helpful. They really did make you feel special The castle view room we had was well presented spacious and had an excellent view
My wife and I visit Edinburgh on a regular basis and thought it was time to treat ourselves to a stay in this iconic hotel. We were impressed upon entering the thoughtfully decorated reception area (a cascade of poppies),our greeting by the upbeat concierge and service by the lovely receptionist.We had arrived a couple of hours early for check-in, so went for a stroll down Princes St. and were given a phone call when the room was ready, luggage having been transferred to the room. Our room was very comfortable and of generous proportions for a city center hotel. We thoroughly enjoyed every aspect of our 5 star stay, especially the most delightful afternoon tea. We will make every effort to return to this Edinburgh gem.
As we were arriving by train we selected the Balmoral, partly as it's so close to Waverley station. We were offered concierge service to meet our train, and were delighted to find when we got in 1h40 minutes late in the evening, the concierge had checked the train delays and met us, took our bags and escorted us right to our room. Really top man, too, local knowledge and extremely helpful so we really felt welcomed. The hotel had a beautiful display made of poppies in the reception area, most respectful and impressive. We had a large room which was tastefully decorated, and there was a very comprehensive breakfast buffet, we loved it all. The staff in the breakfast room somehow remember what each guest has had on earlier days so you get a personal level of service. We couldn't fault anything. All in all, we will much look forward to a return visit to this beautiful city.
The very best stay in Edinburgh is the balmoral we believe ,the room was superb the food overall was the same, only let down with the slow service in Hadrian’s restaurant but this would not stop us booking a return visit
Excellent. Great hotel in a great location. It was everything we could have expected from a five star hotel. Staff were very friendly and attentive. Would recommend hotel to anyone visiting Edinburgh.
We were really impressed with the welcoming and helpful service we recieved from all the staff. Our room was lovely as was the hotel in general. We made multiple uses of the spa and appreciated the free cocktail!
Was at excellent event in hotel today and setting was beautiful. Staff were so sullen and not one smiled and in particular one called Michael was rude and outspoken to several of our group. I think he has yet to go on the customer service course!! Wonder how folk like him get jobs working front facing with the public...Heard other people commenting about staff poor attitude and unhelpful nature. These staff seem to forget that these events/functions keep them in a job!!
We stayed a couple of days here in October. Our room and the hotel amenities were great! But the real heroes are the incredible staff. They were so helpful and kind. They also helped us find a guide to take us around the countryside. I’d like to thank Finn for all his assistance. Our room was great! We had a wonderful view of the castle and city. We also enjoyed one of the best breakfasts I’ve ever had. I can’t say enough about the wonderful Balmoral.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 3915 reviews