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The Balmoral Hotel

5.0 out of 5.0

Recent guest reviews

This was our 1st stay and we were very impressed from the moment we checked in. It was after a red-eye flight and the front desk staff at 6am were welcoming. The 1 bedroom suite was beautiful! Great views, quite, nice layout - large rooms and all recently renovated. We had wished we had more than 2 nights here. They have a collection of Harry Potter books in the room - a nice touch, and the famous "purple door" suite was down the hall (where JK Rowling where she finished her last book). Location - you are in the middle of everything and yet our suite was very quiet. Great dinner at the onsite restaurant. Only downfall was the room service - ordered twice and each time cold coffee and cold toast . Complained the first time and yet they did not improve on 2nd delivery which was frustrating for a hotel of this level. We will return if in the area again . Thank you!

We stayed here as the final hotel of the 2018 Flying Scotsman vintage car rally and the organising team certainly saved the best for last. From the moment we stepped into the hotel the service from the team was outstanding. For example I required a shirt to be ironed but only had around 30 minutes for this to be done. The team were completely at ease with this request and one duly ironed shirt was returned with time to spare. Room was excellent, gala dinner superb and the public areas out of this world. Well done to all the team on such a great effort - we will be back.

A massive shout out to Susie for being lovely, helpful and most of all fixing my nail disaster whilst away on business. Lovely clean spa and pool, lovely relaxing environment after a full on day. Hotel is really lovely, the staff are all helpful and attentive.

Having just spent the weekend here at The Balmoral I cannot fault this hotel. My husband booked a trip to Edinburgh to stay here for our first anniversary present and he certainly didn't disappoint. From the moment of arrival the staff here cannot do enough for you. The door men greet you and take your luggage in for you as soon as you get to the entrance and make sure your bags are sent to your room for you. Check in is quick and easy and again all staff are friendly. We had a room with a view of Arthur's Seat and the high street which was fantastic as in the room there are binoculars for you to look out of and a map showing you whats where. The room itself was spacious and clean and the bed extremely comfy which is what you need after a day exploring Edinburgh. When we arrived back to our room on our first night, our bed was covered in rose petals which was a lovely surprise to help celebrate our anniversary. We did visit the Scotch Bar on both nights and again could not fault anything here. Callum and Scott are both great lads and clearly enjoy their jobs. We didnt use the Spa for treatments as they didn't have any appointments for when we needed them but we did use the pool area and again all the staff were lovely. We didn't eat in the hotel but the restaurants have excellent reviews from other guests. I highly recommend this hotel and will definitely be back in the future. Thank you to all the staff at Barmoral for a wonderful stay in Edinburgh.

As we had time to sparer prior to our train home we called in here around 4 pm for a relaxing drink We we greeted at the door then no one after that asked or directed us Luckily my colleague had stayed egde before so knew where to go. We were greeted at the balcony area bar and taken to a seat We order a France rose bottle of wine at £45 then a seperate large glass of wine £60 Service was friendly and good and drinks though expensive came with a slate with 2 little nibble bowls I gave it a 4 star as I felt for the cost the chairs etc and environment were not that amazing and marks on my chair

I only spent one day/night but enjoyed every minute of my stay at The Balmoral. Booked afternoon tea which had a live harpist. The tea pouring was entertaining as the servers poured tea with their arm high up. I couldn't finish all the delicious desserts which were plenty. A server brought the remaining dessert to my room to my surprise. I appreciated the gesture and did not let the dessert go to waste. I also received a chocolate Easter Egg gift in my room which was so nice to receive. The room itself was very comfortable and had all the amenities including slippers by the bed. All the staff were very helpful & friendly too. Thank you Balmoral Hotel for a warm stay.

I booked several nights at the Balmoral for what was supposed to be a birthday trip (two nights before a trip to the Highlands and three nights after the trip). Overall, the staff are dismissive at best, save Bret the concierge. The biggest downside is room service/food. I had several problems with my breakfast arriving ice cold and paying £12.50 for orders of spinach that were the size of a teaspoon. The last straw came when I arrived back at the Balmoral after an exhausting 5 hour train journey from the Highlands and tried to order a room service meal. Little did I realize that I would have to deal with a chef so arrogant it still floors me! I ordered a steak cooked medium well and got a rare steak. I asked if they could please cook it so there was no pink only to get a second steak more rare than the first. The room service attendant said that the chef insisted it was medium well and I was in the wrong. I made one more attempt to get the steak cooked again. After an hour went by I gave up. I was hungry and exhausted. I called room service to cancel the order as the vegetables and chips that had originally come with the meal had been sitting out and getting cold for almost two hours! The entire experience was absolutely humiliating and demoralizing! Insult was added to injury when I had to go to the closest Sainsbury’s grocery store and get things to make a sandwich. If you chose to stay here order room service at your peril and do not expect the staff to care one bit if you you have a problem.

Good location, at the Prince street and by Waverley station. Excellent service, from check-in to check-out. Room clearness. Nice housekeeping and turn down. Delicious and various breakfast. Good spa facility.

Lovely way to visit the town in this quiet luxury hotel. I advise people not to talk so loudly in the breakfast room as others would like to enjoy their stay without having to hear your own details please. In short, be considerate.

The Balmoral is Scotland’s Disneyland, it doesn’t feel particularly authentic and staff are about as sincere as a stripper’s smile. Nothing particularly stands out apart from the overall blandness of the property, food, wine (particularly uninteresting) and the service. It’s not surprising that such a large and corporate establishment feels like a tarted up Hilton but I can’t help but feel disappointed, it could be amazing but it’s disingenuous and worth avoiding like most of Edinburgh’s overpriced tourist traps.

1 Princes Street Edinburgh Scotland

Hotel highlights

  • Walking distance to Scott Monument and Edinburgh Playhouse Theatre
  • Free in-room WiFi
  • Onsite dining
  • Spa

Located in New Town, The Balmoral Hotel is within a 5-minute walk of Scott Monument and within 15 minutes of other popular attractions like Edinburgh Playhouse Theatre. This 188-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an indoor pool. It's in central Edinburgh and also a short walk from Princes Street Gardens and St. Giles' Cathedral.


Dining

Enjoy dining at Number One, one of 3 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with full breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

The Balmoral Hotel's 188 rooms provide minibars, coffee makers, and safes. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other standard amenities include phones and desks.


Property features

The Balmoral Hotel features a full-service spa, an indoor pool, and a fitness center. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and conference space.

Room options

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Executive Double or Twin Room

Queen 1 | Twin 2 | Sleeps 3

Deluxe Room (Castle View)

King 1 | Twin 2 | Sleeps 3

Classic Suite

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 4131 reviews