Crowne Plaza Edinburgh - Royal Terrace4.0 out of 5.0
Recent guest reviews
We booked a short trip to Edinburgh for my 27th birthday and Crowne Plaza made it very special indeed for the following reasons; 1. Extremely friendly staff, both at reception, concierge and breakfast service. Nothing was too much trouble. 2. Free room upgrade with access to the Club Lounge. Again there was excellent service here too. The room was stunning with great views, complimentary pillow sprays and king size bed. 3. When they heard it was my birthday, they sent lovely sweet treats to the room. I would definitely stay here again. It is a great location too.
After a horrendous train journey was really pleased to find the hotel, very nice and welcoming. Slight problem to start with the lift was not working and we were on the 3rd floor, 6 flights of stairs, fortunately it was working later in the evening. The next problem was halfway through our evening meal the fire alarm went off and we were asked to go outside and across the road, didn't help that the pavement and road were icy and it was freezing, nobody said what had triggered the alarm, back to my meal which was then colder. Room - the room was very nice and there was facilities for making tea and coffee, plus complimentary bottled water. Plenty of hot water but unfortunately only 1 bathrobe which the wife bagged first. My wife had a problem with the hard pillows but just a word with Reception was all it needed for them to bring 2 softer pillows. We found the Reception staff very helpful. Breakfast we found plenty of choice and topped up all the time, from continental breakfast to full English or should I say Scottish breakfast, the staff serving in the restaurant couldn't have been more helpful. Would stay again but in warmer weather as it is uphill from the town and it was very icy all the time. You can walk in and it takes about 15mins.
Was having a lovely night away with my boyfriend for my birthday. Rooms are lovely and clean. However was disappointed by the staff, due to another person in a another room waking us up at 4am in the morning, by shouting and swearing, it woke us both up. The staff said they would tell them to keep the noise down but this went on till 5.30am in the morning. They asked us if we wanted to move rooms but this was at 5am in the morning and I was not going to move. Just felt let down.
Stayed in this hotel for 2 nights, & got a warm feeling as we entered, welcoming smile, bowl of fruits, citrus fruit water. But the down part was the phone not working & in spite of repeated reminders not done. Night maid a nightmare. But Dale the Manager very good & professional.
Stayed here before Christmas with my family. Out of all the Crowne Plaza hotels that we stayed in, this is the first where customer service is not up to standard, unfortunately! Taking in consideration the fact that they are not cheap hotel, the location of the hotel etc This hotel needs to put happy bunch of people serving their customers happily Rooms need to be updated too
My partner & I booked a 2 night package through Superbreak which was 1st night, dinner, bed & breakfast and rail travel for £150 each between xmas and new year. When we arrived we noticed the place was very run down, wallpaper was flaking off the walls, there were large cracks throughout the building and our bathroom was still dirty with hair and rubbish still lying on the surfaces. We had our evening meal included on the first night (this was also my birthday), which was also very disappointing as they got my meal wrong twice and I ended up walking out of the restaurant in the end as I was so unhappy with the service and my partner had finished eating by the time they acknowledged my meal would be replaced. We also had no apology from the staff or the manager when my partner complained. The spa pool and showers were also extremely cold and dirty and the steam room wasn't very hot or steamy which is what we were looking most forward to after travelling in snowy conditions!! Overall we wouldn't stay here again when we are next visiting Edinburgh.
II would like to express my thanks and sincere gratitude to Scott Keenan, Head Concierge at this hotel.My luggage had unfortunately been lost for 24 days, after returning from Miami.My suitcase ended up tag free at this hotel courtesy of Menzies services at Edinburgh Airport .This gentleman found an address and wrote me a letter, explaining the situation. I travelled over yesterday from Fife overwhelmed, to eventually get my stuff back.I can't think him enough for his effort and professionalism..Unlike the female passenger who signed for my case, and decided it was unimportant to return it to the airport.
My partner and I wanted to spend the Christmas weekend in Edinburgh. We love spending the Sunday relaxed in the spa before our departure home and this hotel having a spa was one of the main reasons for it being our choice of stay. We arrived early on the Saturday and were accomdated without any fuss before check in time which we really appreciated, due to being early we decided to head to the swimming pool for relaxation before dinner. We headed down and were extremely underwhelmed by the size of the spa facilities. The pool was very small and there was only a steam room. No sauna. I dipped my foot into the pool and it was freezing. I could not bare it and so decided not to go in. My partner laughed and said I would get used to it, however, after he jumped in he was out minutes later as it was far too cold to enjoy. He then thought about going into the shower to try heat up but again the shower temperature was very bitter and unbearable. He eventually went into the steam room and I lay on the lounger but we left promptly after. A huge let down to say the least and for this reason would not stay in the hotel again. We like spa's and understandably this is not everyone's cup of tea, however, for the price I paid to have access to a spa I could have halved my costs for a hotel without a spa and saved more money for the same experience as this hotel. Fair to say we headed home early on the Sunday instead of staying in the hotel longer to enjoy a swim and relaxation before leaving. On a more positive note. Staff were very friendly. All in all, nice hotel but I would pay less for somewhere which offers the same.
quiet location 10 mins walk from Princes St. Well presented, a more traditional hotel but well decorated and looks good. Room quiet, comfortable and clean - TV was pretty rubbish but otherwise all good. Breakfast was average - the hot food was nice, but fruit and cereal etc was pretty limited. Coffee was not great and had to ask for several refills as it was delivered in small pot and staff were not particularly efficient. Front of house staff were pretty good and concierge very helpful.
Made arrangements through Superbreaks and booked this hotel for a 2 night break. From the flashy photos on the website for this hotel; let's say, looks can be deceiving. From previous comments made towards visits to this "old lady" there are a lot of very mixed reviews, and givien the benefit of the doubt; if I'd have known this, I would have gone elsewhere. From management replies to previous reviews, the hotel has supposedly been refurbished, when I do not know, but it is seriously in need of a good scrub down, fresh lick of paint and fresh wallpaper...and not wallpaper papered over existing; noticeable in the breakfast dining area with peeled back corners; this also applies to the room I stayed in. Reviews highlighted prompt staff, however throughout breakfast service, one member of staff was observed "leaning" up against a door frame, hands in pockets...not professional at all. Hygienic conditions regarding the wipe down of tables is not good; no sanitizer used with white roll, just a 'dirty J Cloth', which was used to skirt around items on the table, whereas the table should be cleared, sanitized and redressed. The Crowne Plaza could be an amazing place to stay given attention to detail, correct staff training, coordination and direction...and Yes, it is an old lady, but there's no excuses. This is no where near the standards set by those who have rated this as a 4 star, there is a lot to do. As a manager within the Hospitality Industry, I'd be wary and upset if the staff I had working for me conducted themselves in this manner, as mentioned above...very disappointed. Due to return to Bonny Scotland in the New Year with my family; however this is one place I will not be thinking of staying at. Disappointed 😔
- Walking distance to Edinburgh Playhouse Theatre and Palace of Holyroodhouse
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in New Town, Crowne Plaza Edinburgh - Royal Terrace is within a 10-minute walk of popular sights such as Edinburgh Playhouse Theatre and Calton Hill. This 4-star hotel has 97 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Centrally located in Edinburgh, the hotel is also a short walk from Palace of Holyroodhouse and Arthur's Seat.
This hotel serves as home to a restaurant, which has garden views and specializes in local cuisine, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.
Crowne Plaza Edinburgh - Royal Terrace's 97 rooms provide minibars, free newspapers, and free local calls. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include ironing boards and desks.
Guests staying at Crowne Plaza Edinburgh - Royal Terrace enjoy an indoor pool, a health club, and a sauna. Self parking is offered for GBP 0 per night. A multilingual staff is on hand to help with tours or tickets, and offer sightseeing advice. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a terrace.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 963 reviews