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Crowne Plaza Edinburgh - Royal Terrace

4.0 out of 5.0

Recent guest reviews

Booked in January for a family wedding with our two boys. Whilst the room was ok the hotel was unable to facilitate a cot for my 1 year old son causing a unrestfull nights sleep. We also only found out closer to the time of our arrival that the swimming pool was closed and no longer available to guests which was one of the reasons for booking this hotel in the first place.

We stayed her at the end of March. The people were wonderful. Our room was spacious and very comfortable. We did have breakfast one morning and the food was very good. The staff were helpful and attentive.It is an easy walk to the sights you would want to see.

nice building in a good quiet location but its tired. the facilities need a major refurb. We booked a family room and hoped to use the pool- we found out at check in that the pool hasn't been in use for 2 months- this was the first time this was brought to our attention. We stayed one night and then moved hotels.

After reading some of the reviews on here I was hesitant as to how we would get on but our expectations were exceeded. The hotel is situated in an elevated position overlooking the city, it’s on a really quiet road which means there is no noise which makes for a fantastic night’s sleep. It is only a short 10 minute walk from The Playhouse and Omni Centre, then another 5/10 minutes onto Waverley station. The room was really spacious and clean and because of the hotel’s elevated position the view was fabulous. We had no bath but the shower was amazing. The staff were really friendly and helpful, we all gave the breakfast a 10 out of 10. We’ll be back!

well i was thinking this was going to be rubbish after reading reviews prior to my visit.glad to say i was quite impressed at the service,food standard,for this event, the room set up was stunning. staff to be congratulated for there part in such a great night special mentions for Sam, Lisa, Angelica & Megan well done. its only letdown for me was the door attached to the ceiling of the function room. and the general condition of the hotel. that said i have heard that a refit of rooms etc is to start soon.

I have never written a review on trip advisor before but after my stay at the crowne plaza in Edinburgh I feel I need to warn people to avoid staying at this hotel until they get there act together. I stay regularly at the crowne plaza in London and it is an excellent standard of accommodation and hospitality which you receive. I have stayed at the crowne plaza in Glasgow and many of the holiday inns throughout the UK and all are of a good standard. I wanted to stay at this hotel because it had a swimming pool but when I got to the hotel they informed me that the pool is not in use at present. I was told that if I had read the small print on the website I would have seen this. I was so glad I was not the only person who doesn’t read the small print as their was another lady complaining about the same thing. The hotel was booked as a birthday treat for myself and daughter, as it was for her and her mother. So after our initial disappointment we went to our room which despite being a little tired in decor, was a nice big room overlooking the lovely back gardens. Some minor issues such as the windows couldn’t open and the air conditioning didn’t work. I then tried to have a bath instead of a swim and there was no shampoo provided (another minor issue) until I requested it. We went out for the evening and when we returned to the hotel it was locked and we couldn’t get in. We looked through the glass door and couldn’t see anyone on reception so we walked up the street to see if there was another entrance but couldn’t see any sign of life. I tried to call the hotel but there was no answer. Eventually after about 20 mins of standing about in the cold and darkness someone came back on to reception and we knocked the door to get their attention. When I said that I had been waiting outside he replied “there’s a bell”...... however there’s no obvious sign to tell you that you should ring a bell after a certain time and you really don’t expect a 4star hotel to be locked! It wasn’t a B&B we were staying at. The attitude of the man was appalling and not even slightly apologetic for our inconvenience. Then to top it off the pillows in the room were lumpy and the sheets smelled of bleach and because the air conditioning didn’t work the room was hot and stuffy. I have difficulty sleeping at the best of times and I didn’t sleep a wink. The whole experience was a total disappointment and I would not recommend this hotel.

Went for afternoon tea and it was served in a rather unfashionable and unclean room in the hotel. The tea tray was served eventually and when I reminded them there was one vegetarian they took sandwiches away and said I hadn’t orders it (which I had) and they returned some poor standard sandwiches which included ham!! The scones were nice and some of the cakes pleasant enough. It was very basic and made worse by very grumpy staff. They never once asked how we were and if they could help.and when I asked to take away uneaten food, you’d have thought I’d asked for something obscure...unfortunately I wouldn’t recommend it.

We purchased a Groupon coupon for afternoon tea, nothing wrong with that, as we have had superb teas through this means. Sadly this was not one of them. Shown to our table by a pleasant waiter, however the young lady who appeared to be in charge was miserable and very abrupt. A smile would have been nice, she pointed to a card on the table with the drinks menu, very basic choice. We waited about ten minutes before she returned, no explanation as to what was offered for eating, just plonked down, had to ask for milk. The food itself was very dull and I doubt little was home baked. The bread was supermarket sliced and not presented at all well. Scones were OK as was the jam and cream. The sweet selection unimaginative, flapjacks so dry and hard that you could have hammered a nail in with them, some slice which was unrecognisable, tiny fruit tarts which along with the macarons were OK. At no time were we asked if everything was OK, nor were we asked if we required refills of our tea. Disappointing and we would not return or recommend.

Our family stayed two nights at the Crown Plaza, March 12 & 13. We had an excellent visit! The hotel’s location is ideal! Short walk to the Royal Mile and on a quiet street. One thing that made our visit even better was the exceptional service provided by the concierge, Scott. He gave us excellent recommendations for lunch and walking short cuts to the destinations that we wished to visit!! Our rooms were very clean and well taken care of! We highly recommend that you consider staying at the Crowne Plaza when visiting Edinburgh!!

A bit of an issue with the pool not useable and the wrong room allocated. However after a conversation with the front desk the situation was resolved. The front desk manager was superb and after the efforts he made to put the situation right I will return again for a fourth visit

18 Royal Terrace Edinburgh Scotland

Hotel highlights

  • Walking distance to Edinburgh Playhouse Theatre and Palace of Holyroodhouse
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in New Town, Crowne Plaza Edinburgh - Royal Terrace is within a 10-minute walk of popular sights such as Edinburgh Playhouse Theatre and Calton Hill. This 4-star hotel has 97 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Centrally located in Edinburgh, the hotel is also a short walk from Palace of Holyroodhouse and Arthur's Seat.


Dining

This hotel serves as home to a restaurant, which has garden views and specializes in local cuisine, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

Crowne Plaza Edinburgh - Royal Terrace's 97 rooms provide minibars, free newspapers, and free local calls. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include ironing boards and desks.


Property features

Guests staying at Crowne Plaza Edinburgh - Royal Terrace enjoy an indoor pool, a health club, and a sauna. Self parking is offered for GBP 0 per night. A multilingual staff is on hand to help with tours or tickets, and offer sightseeing advice. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 1010 reviews