Crowne Plaza Edinburgh - Royal Terrace4.0 out of 5.0
Recent guest reviews
Not the usual standard you would expect from a Crowne Plaza hotel. We stayed here for 2 nights on a room only basis, the room was very small and very rough round the edges, worn carpet, dirty paintwork. The bed although comfy, was meant to be King size, but not as big as the King size bed we have at home, but the pillows were lumpy. The bathroom was very small, no where to place toiletries, the floor tiles were cracked, the toilet cistern handle was loose, I don't think the extractor fan worked in the bathroom and one of the lights was broken, the only good thing was the shower had plenty of pressure and the water was lovely and hot. The wardrobe had a piece of carpet at the bottom which didn't look like it hadn't been hoovered for a long while, and the reason you notice it you have to get down on the floor to use the in room safe, Not sure how often the management do room checks here, but I suggest they go round more often. Would I stay here again, I don't think so, I think the Premier Inns are better than this Crowne Plaza
The hotel has a lovely location, surrounded by gardens and close to many restaurants. That is the good part. Upon arrival, we were upgraded to a suite, which had seen better days. The instructions for the in-room safe were wrong, a light needed replacing, and the furniture and rug were stained. However, there was lots of space. Day one, we were told we were not on the breakfast list. We were. Night two, the fire alarm went off. Another guest was smoking in the Room. Why wasn't the no smoking rule mentioned at check-in? Day three the room was not made up. We called. Day four was the worst. We stopped at the desk and discovered we were to vacate our room. Nobody had told us the room was not ours for the full five days, and we were about to leave on an excursion. The hotel offered us a room they called "Cosy." It was probably the smallest room they had...no room for even a chest of drawers. We were then offered a slightly larger room. Upon check-in, I told the front desk that I'd be happy to pay extra for the last two days of the stay. (We were joining a tour). The clerk either didn't understand me or ignored this remark. He never told us we would have to repack and move for the last two days. That is a terrible way to start a vacation.
This is one of my favorite hotels. It's a. It is larger than a 'boutique', but it still had that feel, probably due to the fact that it is in beautiful old Georgian terrace building. The friendly staff also help. The place is immaculately clean. The hotel is about a twenty minute walk from Princes Street and the center of Edinburgh. There are two paths for that walk - one involves climbing a rather tall hill. It's good for the legs! The hotel has a restaurant that offers a very comprehensive Scottish breakfast (which is not automatically included in the room price), as well as reasonably-priced dinners. Wife and I have stayed there three times over the past six years, twice in the same room. And a further curiosity is that the hotel has had fire alarm on two of these occasions! Wifi works well, and bathroom laydown space is adequate
This hotel is tied with Killarney for best hotel on my family's bus trip. We got rooms across the hall to each other in the quite area away from everyone else on the bus. The rooms were both very large with tons of space. The only thing was that it was on the opposite end of where the elevators were but there were stairs right there by the rooms. The breakfasts were excellent and was in a great location. Easy walk to Prince's street or the Royal mile. There was fireworks going on the first night there and was conveniently located near a steam hill road that lead to a place where you could watch them.
We were on a trip to Scotland, which started from Edinburgh. We chose to stay at the Crowne Plaza, and were quite disappointed with the rooms. The safe was on the ground and if i wanted to use the same, I was literally lying on the ground. The service in the bar was good, but the breakfast service was average. Even a request for chopped onions was turned down, which we found strange, as have stayed at many hotels in the same brand but never faced the same.
We spent two nights in the Crowne Plaza on a short trip to Edinburgh and thoroughly enjoyed it. The premises apparently date back to 1812, several private houses owned by rich Whiskey producers now joined to form the current hotel. In one or two areas the age shows (for example the walls and slabs on the garden terraces at the rear are a bit uneven) but in fact this just adds to the charm of the place and somehow just feels 'right'. Every member of staff we encountered was friendly, polite and helpful and really went out of their way to make our stay very pleasant. Our booking (through Superbreaks) included an evening meal on the first night and I have to say the food was excellent in my opinion. Breakfast was the usual buffet style fare of egg, bacon, mushrooms, beans, sausages, etc, but was of good quality. Being Scotland, haggis was available too. I even tried a bit just to say I have but it's a bit too greasy/oily for me but was actually quite tasty. I can't really detach myself from what I know goes into it however so it was never going to be more than a spoonful. For those that prefer something more continental there were croissants, danish pastries, cold meat, cheese, etc. and of course cereals too. Also fresh fruit and fruit juice were available. I personally found the coffee to be very decent. Other items are available on request including porridge, which I tried and it was very good. The hotel has a heated swimming pool in the basement which is 1.2 meters deep and about 7 meters by about 4 or 5 meters wide at a guess. Not massive but quite usable. There is also a steam room but it was out of action during our visit which was a bit disappointing as I could have done with that after traipsing for miles around Edinburgh. Our room was of reasonable size and overlooked the gardens at the rear which rise up fairly steeply as the hotel is on the side of Calton hill (which is worth a climb incidentally, not only for the 360 degree panoramic view of Edinburgh but also for the iconic monuments built upon it). Our room was clean and tidy and the bed was really comfortable. I was delighted to discover that there was a decent sized electronic safe that was free. You set your own combination each time you close it and use the same to open it again. I could get my camera and laptop in it easily with plenty of room to spare. Makes a change from the room safes in other hotels I've come across that are small and cost as much as twenty euros for a week. (I have to take a laptop everywhere because of my business so little things like this mean a lot to me though perhaps are of less importance to others. I also like to take a decent camera with me as it's a bit of a hobby and even decent phone cameras don't quite cut it so a decent sized safe is always very welcome to me). If there was one thing I could mark the hotel down on, it would be that our room was right next to the lift and although people coming and going wasn't a problem as we didn't really hear them, the lift motor seems to run continuously 24 hours and we could hear it as a low rumble through the wall. In truth this didn't bother us that much and it didn't keep us awake so I certainly wasn't going to get all stroppy and demand a room change but I mention it because not everyone would find it as easy to ignore as we did. There are three floors so I imagine there are perhaps just three rooms in the whole hotel that might be affected by this lift motor rumble so I don't feel I can mark the Crowne Plaza down on something that didn't really bother us anyway. Needs mentioning though. To conclude, we thoroughly enjoyed our stay in the Crowne Plaza and we have already added it to our list of hotels we will definitely go back to. I won't even mind if we get the room next to the lift again as everything else was really good. It was my first time in Edinburgh (first time in Scotland actually) but it won't be my last. Edinburgh is a very welcoming city in our experience and the people are great. There is a wealth of history and landmark buildings within a short walk of the hotel and I have to say we thoroughly enjoyed the whole experience. Thank you Edinburgh, see you again soon.
Stayed for 3 nights to enjoy the Tattoo, Fringe and the wonderful city of Edinburgh. Basement room was good , bed comfy, bathroom provided all necessary shampoo, body wash and soaps, Also provided was a lovely " this works" sleep spray and pulse point roller to aid sleep, a nice touch . No view but as we were out after Breakfasts till late evening this wasn't an issue. Staff though very busy at tims,were helpful which ensured a very pleasant stay. Breakfasts was great though restaurant busy and some waiting for tables though not for long. All food items regularly replenished. A big Thanks to Scott and Gavin who returned my jacket to me after I left it behind. The only negative from my perspective was the very cold "heated " swimming pool! Yes I would stay there again
clean tidy , excellent staff , good value for money , we will stay again , we used this as a base to explore the city , we had evening meal in the restaurant which was superb, breakfasts were also very good with a large hot and cold spread
Sad to say we did not enjoy our stay here at all,onarrival we went to the bar and had a decent enough bar meal but could not get a decent gin and tonic,bar not well stocked at all.The evening meal was better than we thought but was made more enjoyable by a young waitress called Megan,who was a delight,and full of helpful knowledge. Breakfast was not great.we were a party of 6,but we could not be seated together yet there was one guest at a table for 6 on his own.The breakfast buffet was not good,eggs could have been bounced off the walls they were so overcooked .On our return to the hotel on our second night,once again,no decent gin and NO Guinness,no crisps,and could not get a sandwich even!! On of the most irritating things for me was that I could not even get a cup of tea as they had no earl grey,even though I was served a tetley tea bag and was told it was earl grey.My advice to anyone booking in here is to be aware of the badly stocked bar and staff who could not care less,with the exception of the restaurant.I tried to tell the young man at reception that I wasn't happy,but all I got was a shrug of the shoulders!!! It would be safe to say,we would not be returning.6 of us spent a lot to stay here.....it wasn't worth it.
This old gal had some nice charm, had some creeks in the floors, and felt more like an apartment than a nice hotel. The concierge was very friendly and helpful. The breakfast had some variety and seem to have something for most guests. The phone in my room did not work and I had to walk down to the front desk every time I needed something. Kind of sad for a Crowne Plaza. I thought the room was very spacious and had great views of the city. The location was OK. Before I became familiar with the city, I thought the location was terrible. After I became acclimated I discovered to get to the Royal Mile, I just needed to take a right out of the main entrance, take another right on A-1, walk down the hill and we were right at the royal residence Holyroodhouse and the beginning of the Royal Mile. If we took a left out of the main entrance, took another left we were heading to Princes Street, Either way took about 15 minutes to walk. All and all, it was OK, not bad and not fantastic.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 899 reviews