Crowne Plaza Edinburgh - Royal Terrace4.0 out of 5.0
Recent guest reviews
Wonderful hotel, lovely breakfast. Very nice accommodation, and perfectly placed for nipping into the city centre, to visit markets and see the beautiful Xmas tree in The Dome. Room was clean, spacious, and the staff were all very friendly and helpful.
Having been here before a couple of years ago, my sister and I (this time together with our husbands) were very disappointed. What on earth has happened to this hotel? It is such a beautiful collection of seven gorgeous townhouses on Royal Terrace, which should be amazing, and seems to have been left to go to pot. Even the gardens outside were awful and they have such potential. Paint is peeling on the outside furniture and as previous reviewers have said overall it was basically sad and grubby. The breakfast food was inconsistent. Why has the chain waited so long to refurbish? We left on a Wednesday and there was to be wedding there on the Friday. Heaven help them. I only hope Crowne Plaza pulled out all the stops and more. I would advise anyone to wait until the refurb is done and hopefully they will get back on a professional and courteous track.
We travelled 3 hours by train to Edinburgh, arrived at the hotel a little early and our room wasn’t ready (although no one seemed to actually check if it was ready by checking a housekeeping sheet or computer, just said to come back at 2). Scott the concierge helped us find somewhere to go to pass time until check in and was very helpful. We returned and Paul checked us in he was very polite. We checked into room 210 at first and it felt very dirty, stains on the carpet and dust everywhere. Also someone from housekeeping came in our room claiming they thought they’d seen a member of housekeeping go into the room and not guests, they blamed us saying we’d not shut our door properly but did apologise. We asked to move. We moved to 206 which seemed even worse, things spilt on the skirting boards not wiped off, the carpet didn’t even fit the room and you could see the gripper around the window which was so dusty. The window ledge hadn’t been cleaned for a while and if you ran your finger across it you’d have dirty hands. The carpet was stained and you could see from sat in the chair that under the bed was extremely dusty. We felt very frustrated at this point as we were tired from travelling and wanted some time to relax before we went back out. We read some reviews on the hotel as we were waiting to leave and saw someone had a bad experience in the exact same room. I work for another hotel within the IHG brand and know the standards hotels are meant to keep up with. I work in an Holiday Inn Express in England which is classed as the ‘lowest’ within the IHG chain yet our standards seem so much higher when you’d expect a crowne plaza to be even better not worse. I found it very embarrassing having to complain as I work in the same industry and try to be more understanding, I’ve never complained anywhere I’ve been before but these things were too much to ignore. We moved rooms again onto the third floor this time, which seemed better, still had things spilt on the skirting board which didn’t get cleaned our entire stay. I moved the tray the kettle was on to put some of my things on the side and there was dirt all underneath it, meaning housekeeping just clean around things when cleaning the rooms and don’t move things. Nothing was consistent during our stay. We didn’t put the sign on our room to say we didn’t want housekeeping for extra points as obviously the room was dirty, but nothing seemed to get changed in our room, besides the bed got made and they changed the bin. Our towels stayed the same the whole time as did our bedding, which we knew as we’d got things like toothpaste on one towel which we had til we checked out. After our first night things like our bath mat was taken and not replaced so we had to use a hand towel as mat, and we’d drank the hot chocolate which also didn’t get replaced. All in all everything was just very inconsistent. All of these things individually are minor but added together just didn’t make for a good stay, we wouldn’t of been as bothered if we were staying 1 night but we were staying 3. We had a great time in Edinburgh which was just let down a bit by the hotel. The hotel clearly has a lot of potential, the refurbishment seems to be going well and didn’t cause any disruptions at all during our stay. The hotel being dated wasn’t an issue at all just the overall cleanliness. I don’t think we’d stay here again unless standards on cleaning and housekeeping change.
We checked in late and the gent on reception, Daniel, was really polite and friendly and checked in was easy and fast. When we went to the room we found we have Double Room when I requested a Twin. After coming down to reception to point it out Daniel told us hotel was fully booked and he couldn’t change our room but they would change it for the following night we understood that as there’s nothing you can do if there are no rooms available. We stayed the first night in room 206, the room was quite small and dated and we could see how housekeeping work. It hadn't been clean properly, dust everywhere and hair on the shower. Breakfast was poor quality and not many options to choose from and few items on the menu were missing. When asked a member of the staff if they had any in the kitchen the gent was quite rude with a ‘No’ as an answer, no explanation no nothing. Breakfast staff was non attentive at all even though we were just 4/5 tables at that moment in the restaurant and they were 4/5 members around. We went out all day for sightseeing and when we came back we asked reception for our new room and our luggage as they offered to move it themselves to the new room but eventually we left it in reception as it was easier for them. The girl in reception (don’t know her name as she didn’t wear the badge) was quite friendly and effective although we had to tell her what room number we were gonna be in (We had heard reception staff in the morning talking about it otherwise the girl is still looking for our room now). When we get in our new room (226) we find out the room was twin (2 beds) but they were joined together as a double,WTF?!? my friend and I started laughing as we couldn’t believe it. The room was better clean although housekeeping had forgotten this time to fill the bathroom with gel and shampoo. We came down to reception again to mention it and the girl sent someone to make the beds properly and offered us a drink while we were waiting to get the beds made, that was nice from her. When finally the beds were sorted we decided to have a rest and connect our Chromecast to the TV to watch a film on Netflix. It was easier for Tom Cruise in Impossible Mission, couldn’t manage to make it work as TV was blocked, I can’t believe in 2018 there is no option to connect something like that to the TV as they were really old. Last day on check out we were told by the receptionist (don’t remember his name, blonde guy) we had to pay an amount that wasn’t matching with the price I was given by the app but it was higher so I told him and I showed him the price IHG app was giving me and as he didn’t want us to be waiting he said he would check with IHG and let us know during the day (it was Sunday so nothing was going to happen) before changing any amount to us. I had to called back on Monday to find out what I was supposed to pay and reception couldn’t find the reservation in the system as apparently someone had cancelled it instead of checking us out? (my app was showing the stay as cancelled), I was transfered then to a Reservations lady who was really helpful and polite although she didn’t know what I was talking about so I explained the situation again and she said she was going to find out and would let me know. Finally I got charged what they believed is the right amount although although still is not what my account was telling me I was going to pay for the stay. Overall really bad experience in the hotel, I was expecting more standards and more professional people in a Crowne Plaza.
My wife and I booked what we thought was a treat in a nice hotel as we were in Edinburgh for the Rolling Stones concert Sat 9 June 2018. However, this was not to be the case. First I will cover the plus points, the location of the hotel is well within walking distance of all there is to see in Edinburgh and on approach the hotel is located in a grand Georgian Terrace which is very impressive. Also, every member of staff we encountered was helpful, efficient and represented the hotel extremely well. Unfortunately, that is the end of the positives. As an IHG member and having stayed in Crowne Plaza hotels in UK, Europe and the USA I thought I knew what I was booking. However, the room we were allocated (Room 116) is in drastic need of attention, as is the hotel in general. The bathroom is a cupboard where the shower curtain attacks you the minute you dare try to shower, the curtains were falling down at the right hand side of the left set, the wallpaper was peeling off the walls where strips meet and the TV swivel stand cannot be used as it has been screwed to the wall in the closed position and the mini bar/fridge in the room did not work. Further to this the carpet on the stairs to reception is actually threadbare and totally gone in places and the skirting boards are damaged, don't meet each other and shabby in every respect. I was not aware at the time of booking that the hotel was going through a refurbishment. But the fact it is means the management have recognised the hotel is tired, needs attention and with this in mind should not be setting prices as high as they are, which would be perfectly acceptable if the rooms were in a better condition. Bottom line, great staff, (in particular Gavin who we chatted to about all these issues prior to check out) and wonderful location let down by a distinct lack of investment over a number of years. As a result I may be looking at the Apex Waterloo Place, The Mal in Leith or any number of hotels in Edinburgh before this one in the future. Brand loyalty in this instance has not been rewarded, if anything it has been taken advantage of and exploited.
First off, the room was excellent. Large, clean, and comfortable. The location is not really close to tourist areas, but it was walkable. The hotel was under construction. The bar was closed. We had to order drinks in the lobby, which was not heated and very cold. No one would check back on us and we had to ask the check in desk for more drinks. The Wi-Fi did not work for the 3 days we spent here.
Very nice hotel and staff was very friendly. the rooms were normal European small. the breakfast area was very nice and had a nice garden view and breakfast spread was pretty good. the wifi didn't work that great.
Hotel formed out of several Town houses together. The bedroom was huge with a very impressive chandaleir. Bathroom let it down slightly as minute by comparison. Easy walking distance to buses or taxis if walking to Princess Street is not your thing.
This hotel is having major construction work going on. Unfortunately, our tour group, Insight Vacations, booked us here for two days. The Internet never worked. Our tissues box stayed empty, as the hotel was out of this item. Unless you like walking in a construction zone, avoid staying at this hotel for the time being. Some of our fellow guests had mold in their bathrooms. The pool is closed.
What a lovely setting, situated in the middle of a beautiful Georgian terrace. On arrival the staff apologised for the renovations that were taking place. I can honestly say they are handling them well and cannot wait to return to see the finished work.. all the samtaff were very attentive, from the girls (and young gents) at breakfast and serving drinks, to those cleaning, on reception rtf. All very polite.. a special thank you to Aiden (young irish lad)and Scott the first class corsiage (if you want to know anything about Edinburgh ask him! What a gent.. Our room was lovely and looked out onto the courtyard and gardens. The weather was perfect for sitting out in the early evening.. could not believe whilst out there hear in the birds singing we were only a 10 minute walk from Princess Street.. Cannot wait to return..
- Walking distance to Edinburgh Playhouse Theatre and Palace of Holyroodhouse
- Free WiFi in rooms and public areas
- Onsite dining
- Health club
Located in New Town, Crowne Plaza Edinburgh - Royal Terrace is within a 10-minute walk of popular sights such as Edinburgh Playhouse Theatre and Calton Hill. This 4-star hotel has 97 rooms and welcomes guests with a restaurant, free in-room WiFi, and a health club. Centrally located in Edinburgh, the hotel is also a short walk from Palace of Holyroodhouse and Arthur's Seat.
This hotel serves as home to a restaurant, which has garden views and specializes in local cuisine, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.
Crowne Plaza Edinburgh - Royal Terrace's 97 rooms provide minibars, free newspapers, and free local calls. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include ironing boards and desks.
At Crowne Plaza Edinburgh - Royal Terrace, guests have access to a health club, free WiFi in public areas, and 3 meeting rooms. Self parking is offered for GBP 0 per night. A multilingual staff is on hand to help with tours or tickets, and offer sightseeing advice. Additional amenities include a terrace, a garden, and wedding services.
Reviews from Trip Advisor
79.0% of guests recommend this hotelTotal of 1029 reviews