Fun downtown area. Beautiful murals...
Friendly staff. Can walk to many amenities. Shuttle will drive you to locations 2 miles out.
It was nice.
Very up to date hotel. Comfortable beds. Soundproof room. Hot tub not working. Easy to take elevator down to the parking garage below!!
This property is beautiful and meticulously maintained from the front lobby to hallways and elevators. Our room was large and bathroom had luxurious towels! We also enjoyed the breakfast buffet.
We liked all the shopping, restaurants, and bars within walking distance.
We were greeted nicely at the front desk. The luggage carts are worn out and tires are under inflated making them hard to maneuver. The elevators are noisy and in dis-repair (mostly cosmetic I hope). The room was very nice and clean. No bathroom fan but steam from shower eventually went away. The bar was closed when we arrived, but they were open for breakfast and it was not "fast". There was just one grumpy server who may have also been the person doing the cooking based on her demeanor. Kind of felt sorry for her, but she made no effort to explain why she was so slow. It took over 45 minutes to get our food! - not a good start for the day.
Short walk to good food and bars. Cleaning staff could be more attentive to bathrooms under the sink.
I do not believe the hotel changed out the towels in our room before arriving; they seem to just have added ones. One of the towels had feces smear on it and there was feces smears on the bathroom floor. The front desk exchanged the towels for us and apologized, but that was it. I was really concerned staying in the room because of that and it overall felt grimy. Extremely disappointed in this facility. WOULD NOT RECOMMEND!!! STAY AWAY!!!
Loved the convenient location. Hotel was clean with a spacious lobby, nice restaurant, bar/lounge, and pool. The only negative was the hour wait (beyond the 3 pm check in). Apparently the rooms were not cleaned in a timely manner due to a staffing shortage. The hotel did provide us with complimentary drinks to compensate for the inconvenience. I was pleased with everything.
Quick check in process. Very good location. Nice staff. Clean rooms.
Somewhere to hang towels is needed.Our rooms were on the end of bldg where loud traffic noise & train noise was very disturbing!! Sound proof windows are badly needed for those particular rooms.
The hotel is pet friendly in downtown, near restaurants, and night life. The one thing that was unappealing was room service trays with dirty dishes were left outside in the hallway and were not removed even when the cleaning staff were cleaning rooms.
Located in Downtown Dubuque, Holiday Inn Dubuque/Galena, an IHG Hotel is adjacent to Five Flags Center and within a 10-minute walk of other popular attractions like National Mississippi River Museum and Aquarium. This 193-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
At Holiday Inn Dubuque/Galena, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include conference space, a 24-hour business center, and an arcade/game room.
Fun downtown area. Beautiful murals...
Friendly staff. Can walk to many amenities. Shuttle will drive you to locations 2 miles out.
Dear Jill, thank you for taking the time to leave your feedback regarding your recent stay with us. We value you as our guest and welcome you back to enjoy us again soon!
It was nice.
Dear Misty, thank you for your score of 4/5! We appreciate you being a guest and we welcome you back to enjoy us again in the near future.
Very up to date hotel. Comfortable beds. Soundproof room. Hot tub not working. Easy to take elevator down to the parking garage below!!
Dear Colleen, I am so happy to hear that you enjoyed your stay with us! We hope you will come back and see us again very soon!Thank you for your service and feedback!
This property is beautiful and meticulously maintained from the front lobby to hallways and elevators. Our room was large and bathroom had luxurious towels! We also enjoyed the breakfast buffet.
Thank you for the great review!
We liked all the shopping, restaurants, and bars within walking distance.
Dear Samuel, Thank you for choosing our IHG property for your stay here in Dubuque. We appreciate your business and feedback. We are in a pretty prime area in Downtown Dubuque, We love it here. I hope we can serve you in the near future.
We were greeted nicely at the front desk. The luggage carts are worn out and tires are under inflated making them hard to maneuver. The elevators are noisy and in dis-repair (mostly cosmetic I hope). The room was very nice and clean. No bathroom fan but steam from shower eventually went away. The bar was closed when we arrived, but they were open for breakfast and it was not "fast". There was just one grumpy server who may have also been the person doing the cooking based on her demeanor. Kind of felt sorry for her, but she made no effort to explain why she was so slow. It took over 45 minutes to get our food! - not a good start for the day.
Dear James, I want to start off by saying Thank you for choosing our IHG property for your stay. We appreciate your feedback, As we cant fix what we dont know is broken. I want to apologize for the fan not working in the bathroom as well as your River Rock experience. Please feel free to contact me directly at the hotel.
Short walk to good food and bars. Cleaning staff could be more attentive to bathrooms under the sink.
Thanks for staying with us. I am glad you enjoyed the food and location. I will be sure to share the cleaning tips with the team in housekeeping so we do better for the next trip.
Thank you for letting us know about your visit at our property. We are happy you enjoyed your stay and were able to see some of our beautiful downtown area. We hope to see you again in the future!