I do not believe the hotel changed out the towels in our room before arriving; they seem to just have added ones. One of the towels had feces smear on it and there was feces smears on the bathroom floor. The front desk exchanged the towels for us and apologized, but that was it. I was really concerned staying in the room because of that and it overall felt grimy. Extremely disappointed in this facility. WOULD NOT RECOMMEND!!! STAY AWAY!!!
Loved the convenient location. Hotel was clean with a spacious lobby, nice restaurant, bar/lounge, and pool. The only negative was the hour wait (beyond the 3 pm check in). Apparently the rooms were not cleaned in a timely manner due to a staffing shortage. The hotel did provide us with complimentary drinks to compensate for the inconvenience. I was pleased with everything.
Quick check in process. Very good location. Nice staff. Clean rooms.
Somewhere to hang towels is needed.Our rooms were on the end of bldg where loud traffic noise & train noise was very disturbing!! Sound proof windows are badly needed for those particular rooms.
The hotel is pet friendly in downtown, near restaurants, and night life. The one thing that was unappealing was room service trays with dirty dishes were left outside in the hallway and were not removed even when the cleaning staff were cleaning rooms.
It was downtown Dubuque, close to restaurants, shopping, and the casino.
Hotel ,motel , holiday inn. If that girl don’t cooperate then Will take her friend
Accessible, very friendly staff. Great beds and huge tv
It was the only dog friendly property we could find and I was so glad it was them. They were well-located, clean and the staff was fantastic.
Stay for overnight and it was a pleasant stay. I’ll go back again.
Hotel was centrally located downtown. Staff was not easy to deal with, housekeeping did not clean our room 1/2 days we stayed. For the rate we paid, I feel we should have gone elsewhere.
Very convenient location. The rooms need some updating (clean wallpaper) and vacuum the air return vents.
Great staff & shuttle. All very accomadating. The room was quiet & comfortable.
Check in staff not friendly! Stiff and cold! Got in early and asked if our room was ready. He was rude. He says …. Checkin time is not until 3
Located in Downtown Dubuque, Holiday Inn Dubuque/Galena, an IHG Hotel is adjacent to Five Flags Center and within a 10-minute walk of other popular attractions like National Mississippi River Museum and Aquarium. This 193-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is available for a fee.
All 193 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.
At Holiday Inn Dubuque/Galena, an IHG Hotel, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
I do not believe the hotel changed out the towels in our room before arriving; they seem to just have added ones. One of the towels had feces smear on it and there was feces smears on the bathroom floor. The front desk exchanged the towels for us and apologized, but that was it. I was really concerned staying in the room because of that and it overall felt grimy. Extremely disappointed in this facility. WOULD NOT RECOMMEND!!! STAY AWAY!!!
Loved the convenient location. Hotel was clean with a spacious lobby, nice restaurant, bar/lounge, and pool. The only negative was the hour wait (beyond the 3 pm check in). Apparently the rooms were not cleaned in a timely manner due to a staffing shortage. The hotel did provide us with complimentary drinks to compensate for the inconvenience. I was pleased with everything.
So glad to hear that you loved our location. We really appreciate the kind words and sorry you had to wait a bit to get checked in but thank you for your patience and hope you will give us another go next time you are in Dubuque.
Thank you for the great score!!
Thank you for the great score.
Quick check in process. Very good location. Nice staff. Clean rooms.
Clean and friendly is our motto here at Holiday Inn Dubuque. Glad we lived up to the promise.
Somewhere to hang towels is needed.Our rooms were on the end of bldg where loud traffic noise & train noise was very disturbing!! Sound proof windows are badly needed for those particular rooms.
Thank you for taking the time to send me some feedback. I understand that in a downtown hotel like ours, noise is always out there. I am sorry it was loud. Next visit, ask for one of our sleep kits we have at the desk to help you rest better. I hope to see you then.
The hotel is pet friendly in downtown, near restaurants, and night life. The one thing that was unappealing was room service trays with dirty dishes were left outside in the hallway and were not removed even when the cleaning staff were cleaning rooms.
Thank you for the feedback. I have shared your comments about the trays with our food and beverage team to ensure this does not continue. I apologize that this happened. I am glad the rest of the stay was great and I hope to see you again soon.
Thank you for taking the time to rate us.
It was downtown Dubuque, close to restaurants, shopping, and the casino.
Thanks for the feedback. I am glad you got to take advantage of the downtown location and all the great things to do.
Hotel ,motel , holiday inn. If that girl don’t cooperate then Will take her friend
I am glad to hear the hotel addressed the towel issue. I do apologize that the room was that way when you arrived. I will make sure we address the issue with housekeeping to ensure this does not happen in the future.