6/10 Okay
Robert
Traveled with family
Jul 9, 2025
Liked: Cleanliness, room comfort
Not great
We called two weeks in advance to ask about checking in early since we were driving in from out of state and have a baby and a toddler. They told us that should not be an issue just to check in the app That we want to check in early. I checked early check in even though it said there was no guarantee. I called them after doing this to confirm, They said again, it should not be an issue. We called the day before, because, again, we were driving from out of state and they said that all was good, but when we called the day that we were supposed to check in at 12:30 asking if we could check-in early, they said that we could not. I was very frustrated and explained to them. That we had called week in advance and also days in advance that we had a baby and a small toddler.And we needed to check in early. Mind you, it was already 12:30 so at this point it was only a few hours before check in. The lady on the phone said she would expedite our room and make sure it was cleaned.And that we would be notified very soon so that we could check in. I had to drive around aimlessly on the freeway to allow my baby to take a nap.Since we had nowhere for her to sleep. I have traveled a lot in my life and I never have had any issue checking in early especially when it's only a few hours. We called at 3 because we never heard anything.she said it still wasnt ready. WHAT?! She said we could check in at 330. We did and the upon arrival the unit was still not ready. The rooms are not even closed off.
Robert
Stayed 2 nights in Jun 2025