Best hotel for event center
Nice property but had to pay extra for parking
My stay was great. Love the electronic key from your phone.
Staff overwhelmed. Grab and go store understocked. Couldn't get our room clean until the fifth time we asked. Onsite parking small and lot continually full. Had to park two blocks way at a garage which was annoying because not only was it over 90 degrees but we also had to be in formal attire for a wedding.
Room not ready at check in. Got it at 1am.
The hotel and room itself is amazing and I have no complaints there. However I was never told that they wouldn't have enough parking on site for me so I was given bad directions and got lost parking in a paid parking garage off site. Had to walk through a skywalk back to the hotel. Once in my room the TV refused to stay on HDMI input and let me use my Google Chromecast even after I paid $15 extra for high speed internet. Room service was quick but the food was over priced and not any good. My Daughter refused to eat her mac and cheese and I don't blame her and my fish and chips was two overcooked pieces of fish, actually potato chips and she had a chocolate milk and I a can of diet coke. This was $40. Overall again the room was fine, location was fine, but the service was bad.
I stay at this hotel once a year. They are located diwn town close to the convention center. The pool and work out areas are nice. The lobby and bar area are adequate. There is a restaurant on the premises, however, it wasn't open. Over all nice place.
The availability of items on the in room menu was very limited. Several items not in stock
The room and rest of hotel seemed ultra clean. The location was close to convention and performance venues although our trip was for tourism. The surroundings were very walkable and the court district was within 2/3 of a mile and offered many restaurants.
Best hotel i have ever stayed in. Room service was amazing. If your going to wells Fargo this is where you want to stay hands down! Best hotel in des Moines
Great location downtown, especially for anyone attending events at the Wells Fargo Arena or other large meeting centers. Skywalks connected to the WF Arena keep you out of any cold or precipitation. Staff is VERY friendly and helpful AND always at their stations ready to serve. Elevators are fast, large bar & open seating area in the lobby. Overall, a great experience!
Love the location and the food we ordered from the restaurant was delicious
Was great. Clean, modern and the staff were super friendly.
Very nice hotel and room but no parking available. The restaurant downstairs took a long time to be seated then once seated took even longer to get out food so we left after almost waiting for a hour.
the hotel was beautiful and there was a great view with great service
Located in Downtown Des Moines within a mile (2 km) of Pappajohn Sculpture Park, Hilton Des Moines Downtown is within 2 miles (3 km) of other popular sights such as Des Moines Civic Center. This 3.5-star hotel has 330 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. It's connected to the convention center in central Des Moines and also close to Science Center of Iowa and Iowa Events Center.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
Guests can expect free WiFi and 50-inch flat-screen TVs with pay movies. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include MP3 docks, refrigerators, and free local calls.
Renovated in 2018, Hilton Des Moines Downtown features an indoor pool, a gym, and conference space. If you drive, self parking is USD 20 per night, or you can take advantage of the free airport shuttle during limited hours. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include a 24-hour business center, a terrace, and laundry facilities.
Best hotel for event center
Nice property but had to pay extra for parking
Thank you very much for staying with us and for your review. There are a few budget friendly parking options located close to the hotel the we would be happy to share with you. We look forward to the opportunity to welcome you back in the future!
My stay was great. Love the electronic key from your phone.
Thank you very much for staying with us and for your review. We are happy you enjoyed your stay. We look forward to welcoming you back in the future!
Staff overwhelmed. Grab and go store understocked. Couldn't get our room clean until the fifth time we asked. Onsite parking small and lot continually full. Had to park two blocks way at a garage which was annoying because not only was it over 90 degrees but we also had to be in formal attire for a wedding.
Thank you for your feedback about your recent stay. I am sorry we could not accommodate parking on property for you, as we do have limited parking. We hope to see you again.
Room not ready at check in. Got it at 1am.
I am sorry to hear this. Please reach out to the hotel directly to discuss what happened. Was the reservation for a different day then when you showed up?
The hotel and room itself is amazing and I have no complaints there. However I was never told that they wouldn't have enough parking on site for me so I was given bad directions and got lost parking in a paid parking garage off site. Had to walk through a skywalk back to the hotel. Once in my room the TV refused to stay on HDMI input and let me use my Google Chromecast even after I paid $15 extra for high speed internet. Room service was quick but the food was over priced and not any good. My Daughter refused to eat her mac and cheese and I don't blame her and my fish and chips was two overcooked pieces of fish, actually potato chips and she had a chocolate milk and I a can of diet coke. This was $40. Overall again the room was fine, location was fine, but the service was bad.
Thank you for taking the time to share your experience with us. We are happy that the hotel itself met your expectations, but apologize that our service made your stay less than enjoyable. Your feedback will assist us with following up on the issues you experienced with our parking directions, the HDMI input and the quality of your meal. We hope we have another opportunity to show you that your feedback will make a difference. Thank you again!
I stay at this hotel once a year. They are located diwn town close to the convention center. The pool and work out areas are nice. The lobby and bar area are adequate. There is a restaurant on the premises, however, it wasn't open. Over all nice place.
Thank you for your feedback. While the Park Street Restaurant was not open, we do have take away service from Park Street Bar and in room dinning on property. We hope you stay with us in the futre.
Thank you for your review. We welcome any further feedback you would like to provide on your experience to learn how we could earn have earned a 5 out of 5 on your review. We hope to have another opportunity to welcome you back!
The availability of items on the in room menu was very limited. Several items not in stock
Thank you for staying with us and for your review. We do extend a limited menu at certain times so we can ensure a quicker delivery. We are sorry that we ran out of several items and will use the trends that we saw to better prepare next time. We hope to have another opportunity to show you that your feedback will make a difference. Thank you again!
The room and rest of hotel seemed ultra clean. The location was close to convention and performance venues although our trip was for tourism. The surroundings were very walkable and the court district was within 2/3 of a mile and offered many restaurants.
Thank you for staying with us! We hope to see you again.
Thank you for staying with us and taking the time to post this review. We appreicate your feedback and hope to see you again in the not so distant future. Best regards,