Did like the breakfast options
Good breakfast. Clean facility. Great location. Pleasant stay.
There was what looked to be feces on the bathroom door, the room wasn’t swept or wiped down, and the overall look and feel of cleanliness was under par with dust. The pool room is also quite hot, over chlorinated, and there is condensation dripping everywhere. It was not tolerable for our kids who were super excited to swim.
We like the proximity to the events center
This is a lot better since the last time I stayed here.
The location, it was near the parking garage to catch the shuttle bus to the State Fair. We also enjoyed the River walk and view. Breakfast was good, had many choices.
There was a moderate drip in the bathroom under the toilet...I had to put extra towels down (5 ) so our bathroom floor wouldn't flood. The whirlpool was closed. When I called to ask about the $50 being processed for incidentals after our stay the receptionist was rude.
Great view whether you were facing the river or not.
Hotel was very close to Wells Fargo which made getting to and from events easy.
Love the location and easy access to Wells Fargo. Breakfast was good, parking was easy, rooms were updated and staff was helpful. My only complaint is the noise. We could hear everything from the room next door through the adjoining door - it was almost as though we were in the same room. Awkward. There was a lot of noise in the hallway after midnight that came right through the door as well. Soundproofing would be a great update to make!
Convenient location to Wells Fargo Arena. Super friendly staff. Very accommodating.
We were able to walk everywhere, The staff was nice especially the lady who served us breakfast, everyday she did it wit a smile and greeted us with good morning! This meant a lot! She was there Saturday and Sunday Morning! Great job!
The property was clean and was centrally located to my location.
Property was excellent and all staff were friendly, professional and helpful. We made sure they heard from us before we left.
The beds were super comfortable. The staff that checked us in was not friendly or welcoming. No ice machine on the floor that we were on.
Located in Downtown Des Moines, Comfort Inn & Suites Event Center is a short distance from popular attractions such as Wells Fargo Arena and Iowa Events Center. This 155-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Centrally located in Des Moines, the hotel is also a short walk from Hy Vee Hall and Iowa Hall of Pride.
Free buffet breakfast is included with your stay.
Guests can expect free WiFi and 40-inch flat-screen TVs with satellite channels. Refrigerators, microwaves, and coffee makers are also available.
At Comfort Inn & Suites Event Center, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, free newspapers, and a TV in a common area.
Did like the breakfast options
Good breakfast. Clean facility. Great location. Pleasant stay.
Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
There was what looked to be feces on the bathroom door, the room wasn’t swept or wiped down, and the overall look and feel of cleanliness was under par with dust. The pool room is also quite hot, over chlorinated, and there is condensation dripping everywhere. It was not tolerable for our kids who were super excited to swim.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We like the proximity to the events center
Thank you for the great rating. We look forward to seeing you in the future.
This is a lot better since the last time I stayed here.
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
The location, it was near the parking garage to catch the shuttle bus to the State Fair. We also enjoyed the River walk and view. Breakfast was good, had many choices.
Thank you for your kind words regarding the hotel. I hope you will stay with us again.
There was a moderate drip in the bathroom under the toilet...I had to put extra towels down (5 ) so our bathroom floor wouldn't flood. The whirlpool was closed. When I called to ask about the $50 being processed for incidentals after our stay the receptionist was rude.
There is no Whirlpool in our pool area, And we have had the pool opened daily. We also do not charge 50.00 for Incidentals at check in, I am unsure if this was directed at another hotel?
Thank you for sharing your experience. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.