Pool closed. No prior notice. Breakfast was horrible. Very limited. Had to go to a neighboring hotel to swim. Definitely needs upgrading.
The pool has been closed for over a month due to needed repairs. This was not conveyed to us prior to our stay and there were other families with kids that were very disappointed because they specifically chose to stay there for the pool. The staff at the front desk was not particularly friendly or understanding about our complaint. Also should note our room was about 25’ from train tracks that are very much still in use.
The really need a good maintenance overhaul on this property. The front desk was very hard to find. If they had some signs outside that said where to go, that would have been nice. Also, $15 a night for parking was ridiculous and not very well disclosed.
Only issue was the parking garage was not sufficiently salted down and I slipped and fell on ice in the garage
the location was grear for our purposes. Parking was an added expense.
We really enjoyed this motel. It was clean and great location.
The hotel itself was very comfortable and clean. The staff however was not at the desk on the 3 occasions I needed assistance. Again at checkout when I called the front desk to confirm, no answer. Would recommend only for the fact the room made up for the lousy staff.
I love the set up on this place nice, comfortable, and relaxing. The bath room was amazing. I would stay here again.
Residence Inn Des Moines Downtown places you in Downtown Des Moines, within a leisurely stroll of popular sights such as Hy Vee Hall and Iowa Events Center. This 3-star hotel welcomes guests with 127 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect free WiFi and 37-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Kitchens, living rooms, and dining areas are also available.
Guests of Residence Inn Des Moines Downtown have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 15 per day. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Pool closed. No prior notice. Breakfast was horrible. Very limited. Had to go to a neighboring hotel to swim. Definitely needs upgrading.
The pool has been closed for over a month due to needed repairs. This was not conveyed to us prior to our stay and there were other families with kids that were very disappointed because they specifically chose to stay there for the pool. The staff at the front desk was not particularly friendly or understanding about our complaint. Also should note our room was about 25’ from train tracks that are very much still in use.
On behalf of the entire hotel team, we want to thank you for taking the time to review our hotel. I will be sharing your concerns with the entire staff to make sure we use this review to improve future stays. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
The really need a good maintenance overhaul on this property. The front desk was very hard to find. If they had some signs outside that said where to go, that would have been nice. Also, $15 a night for parking was ridiculous and not very well disclosed.
Only issue was the parking garage was not sufficiently salted down and I slipped and fell on ice in the garage
Im very sorry that you slipped and fell. Thank you for your rating. If there is anything I can do for you, feel free to contact me at the property! Sincerely, Dawn
the location was grear for our purposes. Parking was an added expense.
We really enjoyed this motel. It was clean and great location.
The hotel itself was very comfortable and clean. The staff however was not at the desk on the 3 occasions I needed assistance. Again at checkout when I called the front desk to confirm, no answer. Would recommend only for the fact the room made up for the lousy staff.
Thank you for choosing to stay at the Residence Inn Des Moines Downtown and providing your honest feedback on the Guest Satisfaction Survey. We sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.