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Recent guest reviews

Pool closed. No prior notice. Breakfast was horrible. Very limited. Had to go to a neighboring hotel to swim. Definitely needs upgrading.

The pool has been closed for over a month due to needed repairs. This was not conveyed to us prior to our stay and there were other families with kids that were very disappointed because they specifically chose to stay there for the pool. The staff at the front desk was not particularly friendly or understanding about our complaint. Also should note our room was about 25’ from train tracks that are very much still in use.

The really need a good maintenance overhaul on this property. The front desk was very hard to find. If they had some signs outside that said where to go, that would have been nice. Also, $15 a night for parking was ridiculous and not very well disclosed.

Only issue was the parking garage was not sufficiently salted down and I slipped and fell on ice in the garage

the location was grear for our purposes. Parking was an added expense.

We really enjoyed this motel. It was clean and great location.

The hotel itself was very comfortable and clean. The staff however was not at the desk on the 3 occasions I needed assistance. Again at checkout when I called the front desk to confirm, no answer. Would recommend only for the fact the room made up for the lousy staff.

I love the set up on this place nice, comfortable, and relaxing. The bath room was amazing. I would stay here again.

SW Water Street Des Moines IA

Hotel highlights

  • Walking distance to Wells Fargo Arena and Des Moines Civic Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool

Residence Inn Des Moines Downtown places you in Court Avenue Entertainment District, within a leisurely stroll of popular sights such as Wells Fargo Arena and Des Moines Civic Center. This 3-star hotel welcomes guests with 127 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 127 accommodations feature kitchens and space to spread out with living rooms and dining areas. 37-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and phones are also standard.


Property features

Guests of Residence Inn Des Moines Downtown have access to an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 15 per day. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Bedrooms, Non Smoking

2 Double Beds | Sleeps 6

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Residence Inn Des Moines Downtown

Everyone (2) Couples (3) Family (3) Friends (1)
1
Family with small children

Pool closed. No prior notice. Breakfast was horrible. Very limited. Had to go to a neighboring hotel to swim. Definitely needs upgrading.

By on Mar 10, 2021

Review comment responded on Mar 11, 2021

Thank you for choosing to stay at the Residence Inn Des Moines Downtown and providing your honest feedback on the Guest Satisfaction Survey. We sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

3
Partner Couples

The pool has been closed for over a month due to needed repairs. This was not conveyed to us prior to our stay and there were other families with kids that were very disappointed because they specifically chose to stay there for the pool. The staff at the front desk was not particularly friendly or understanding about our complaint. Also should note our room was about 25’ from train tracks that are very much still in use.

By on Mar 1, 2021

Review comment responded on Mar 2, 2021

On behalf of the entire hotel team, we want to thank you for taking the time to review our hotel. I will be sharing your concerns with the entire staff to make sure we use this review to improve future stays. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

2
Partner Couples Family

The really need a good maintenance overhaul on this property. The front desk was very hard to find. If they had some signs outside that said where to go, that would have been nice. Also, $15 a night for parking was ridiculous and not very well disclosed.

By on Dec 3, 2019

5
Everyone

By on Nov 4, 2019

5
Family

Only issue was the parking garage was not sufficiently salted down and I slipped and fell on ice in the garage

By on Mar 1, 2019

Review comment responded on Mar 9, 2019

Im very sorry that you slipped and fell. Thank you for your rating. If there is anything I can do for you, feel free to contact me at the property! Sincerely, Dawn

5
Everyone

the location was grear for our purposes. Parking was an added expense.

By on Feb 3, 2019

4

good hotel

Family

We really enjoyed this motel. It was clean and great location.

By on Feb 9, 2015

3

ghost town

Friends

The hotel itself was very comfortable and clean. The staff however was not at the desk on the 3 occasions I needed assistance. Again at checkout when I called the front desk to confirm, no answer. Would recommend only for the fact the room made up for the lousy staff.

By on Mar 17, 2014

4

modern

Couples

I love the set up on this place nice, comfortable, and relaxing. The bath room was amazing. I would stay here again.

By on Mar 3, 2014

Residence Inn Des Moines Downtown

100 SW Water Street, Des Moines, IA 50309
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