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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, walk to Dubai Mall
VIP Access

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Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Minibar, in-room safe, blackout drapes, soundproofing
Restaurant
Separate tub and shower, free toiletries, hair dryer, bathrobes
Spa tub, steam room, Turkish bath, body treatments, hydrotherapy
Reviews
9.4

Exceptional

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Popular LocationDubai Mall6 min walk
  • Popular LocationDubai Fountain10 min walk
  • Popular LocationBurj Khalifa19 min walk
  • AirportDubai (DXB-Dubai Intl.)20 min drive
VIP Access
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Room options

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Lake View

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity
Shangri-La Dubai
Pool
Spa
Kids pool
Parking included
9.6 out of 10, Exceptional, (1006)
The price is $167
per night
$210 total
includes taxes & fees
May 24 - May 25
Shangri-La Dubai

About the neighborhood

Dubai

Located in Downtown Dubai, Palace Downtown is adjacent to Dubai Fountain and within a 10-minute walk of other popular attractions like Dubai Mall. This 5-star hotel has 242 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Dubai and also close to Burj Khalifa and Dubai International Convention and Exhibition Centre.

What's nearby

  • Dubai Mall - 6 min walk
  • Dubai Fountain - 10 min walk
  • Dubai Aquarium & Underwater Zoo - 16 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 9 min drive

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • The nearest major airports are:<br />Dubai Intl. Airport (DXB): 21-min drive, 9.5 mi/15.4 km<br /> Sharjah (SHJ-Sharjah Intl.): 41-min drive, 24.9 mi/40.1 km<br /> Al Maktoum Intl. Airport (DWC): 47-min drive, 32.5 mi/52.3 km<br /> <p>The preferred airport is Dubai Intl. Airport (DXB). </p>

Restaurants

  • Abd El Wahab, Souk Al Bahar - 5 min walk
  • Günaydin - 5 min walk
  • Arabeska Restaurant - 1 min walk
  • Zahr El Laymoun - 4 min walk
  • Beirut Khanum - 2 min walk

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, walk to Dubai Mall
Palace Downtown features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 400 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Is free cancellation available at Palace Downtown?

Palace Downtown provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Palace Downtown?

As of May 10, 2024, prices found for a 1-night stay for 2 adults at Palace Downtown on Jun 1, 2024 start from $244.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Palace Downtown?

This hotel is situated in Downtown Dubai within a 10-minute walk of Dubai Mall and Dubai Fountain. You'll also find Dubai Aquarium & Underwater Zoo and City Walk within a short drive.

Is parking available on site at Palace Downtown?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Palace Downtown?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and detox wraps.

Does Palace Downtown include a casino at the property?

No, Palace Downtown doesn't have a casino.

Will I find an indoor pool at Palace Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

Is Palace Downtown a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Does Palace Downtown have a hot tub?

Yes, this hotel has a spa tub.

Does Palace Downtown have a restaurant with a breakfast menu?

Yes, Palace Downtown serves buffet breakfast each morning for a surcharge from its restaurant.

Will Palace Downtown allow pets to stay for free?

No, pets aren't allowed at Palace Downtown.

Does Palace Downtown have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Palace Downtown?

The closest major airport to Palace Downtown is Dubai Intl. Airport (DXB), which is 9.5 mi away (21 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 24.9 mi away (41-minute drive).

Are there rooms with balconies at Palace Downtown?

Yes, every guestroom at Palace Downtown comes with a balcony with some featuring lake views.

Does Palace Downtown host weddings?

Take advantage of the wedding venue at Palace Downtown if you plan to say "I do" during your trip.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1003 reviews" "
Rating 8 - Good. 157 out of 1003 reviews" "
Rating 6 - Okay. 46 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Anas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Jan 2024

10/10 Excellent

Shibraar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Olivia

Liked: Staff & service
It’s was noisy by the pool and speakers
Stayed 2 nights in Jan 2024

10/10 Excellent

Hamdi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and beautiful property with excellent location
Stayed 4 nights in Jan 2024

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Musawar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karan Vir Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

ping

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy at night
Stayed 2 nights in Dec 2023

10/10 Excellent

sabah

Traveled with family
Wonderful
absolutely loved this place. We will go back to this place. The service, the cleanliness, the staff.. everything was on point. I left half of my heart there.
Stayed 6 nights in Dec 2023