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Recent guest reviews

I recommend you book elsewhere. The property looks like a five star resort but is far less than five stars in terms of service, functionality and food quality. My wife and I stayed here for 3 nights in December 2019 and ran into far too many issues during our stay which is unacceptable given the five star rating and price. Issues ranged from poor check-in / check-out process, noisy rooms, too small of amenities for the size of the resort and poor food quality relative to the price. We will be back to Dubai but will not be returning to the FIVE.

The property was beautiful, just as pictured. The staff was lovely was given a complimentary breakfast upon arrival and allowed to check in to room earlier than anticipated.

I wish during check-in we were provided more information and a brief tour of the hotel. I think we wasted some time looking for different restaurants and amenities. The whole experience was very good and would definitely stay again!

Great service And beautiful. For the price breakfast should be included

Highly recommend this place. The staff was awesome and go out of their way to accommodate you. My check-in was delayed by 15-20mins, not bad at all! and they sent me a bottle of prosecco as an apology. I will definitely be staying here again.

The hotel was great but a lot of constructions were taking place and the surroundings and the views were not good. That information should be informed at the time of booking. If I had known the constructions around the hotel, I wouldn’t have chosen that hotel.

Didn’t like the service at their buffet I stayed for over 11 days and every morning I had breakfast there but .... food is good service is not

LOVE LOVE THIS HOTEL!!!!! I should have booked for a longer stayed. Amazinf please dont miss it.

the staff is super helpful and friendly . the hotel is super youthfull and fun . the breakfast buffet is to die for

Very rude staff, from the valet, and the hotel security. Arrogant and totally rude employees from the valet parking, the front hotel team who are in black jacket. Overall it would be a relaxing experience if they train their staff.

I paid for a sea-view room and did not get it. I was told I could change the next day (never did) and I was there for a week. When ordering from hotel penthouse restaurant, staff needs to explain the difference in payment. I paid in cash but signed the bill so it was charged to my room as well. They later corrected it, but it was time consuming.

Wonderful views Great location .........................

It was the best their hospitality was everything especially steve & rawda they made my birthday everything i can wish for. I will be returning back to this hotel next year

My husband and I came for our Babymoon and the hotel was amazing. Beautiful pools and hotel. And the bed was so comfortable it was amazing. Very clean hotel and staff was helpful as well. Check in was a bit slow even at 12am

New hotel with beautiful interior and excellent service.. the stay at hotel was wonderful with minor issues you would expect at anew facility ( e.g. no steam room or suna , hard to reach the hotel via car ) . Nevertheless, it’s a perfect place to stay if you’re on vacation. The food is great , the design is amazing and the staff go out of their way to accommodate . Excellent service and great management of the facility. One draw back was spa gacilities were still unrest construction ( suna and steam room) and there was no business center to work from . But that all fades in comparison to the redtbof the place which fantastic

No. 1 The Palm Dubai

Hotel highlights

  • Steps from Dubai Marina
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Palm Jumeirah, FIVE Palm Jumeirah Dubai is adjacent to Dubai Marina and a short drive from other popular attractions like Aquaventure. This 470-room, 5-star resort has 6 outdoor pools along with a private beach and 3 restaurants.


Dining

Relish the Chinese cuisine at Maiden Shanghai, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 3 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

All 470 rooms provide balconies, free minibar items, and coffee makers. 55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of FIVE Palm Jumeirah Dubai have access to a private beach, 6 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Junior Suite, Sea View

1 King Bed | Sleeps 3

Luxe Sea View, Double Queen

2 Queen Beds | Sleeps 4

Luxe Sea View

1 King Bed | Sleeps 3

Luxe Sea View-New Year Eve Package

1 King Bed | Sleeps 2

Guest reviews for FIVE Palm Jumeirah Dubai

Everyone (14) Couples (3) Family (1)
1
Everyone

By on Jan 22, 2020

Review comment responded on Jan 30, 2020

Dear Guest, Thank you for rating us online. We are very sorry to learn that you did not enjoy your stay with us. Kindly share more information with us in order for us to address your concerns. Best regards, Chaitanya Sharma Director of Front Office & Residences

2
Everyone

By on Dec 27, 2019

Review comment responded on Jan 30, 2020

Dear Guest, Thank you for rating us online. We are very sorry to learn that you did not enjoy your stay with us. Kindly share more information with us in order for us to address your concerns. Best regards, Chaitanya Sharma Director of Front Office & Residences

2
Partner Couples

I recommend you book elsewhere. The property looks like a five star resort but is far less than five stars in terms of service, functionality and food quality. My wife and I stayed here for 3 nights in December 2019 and ran into far too many issues during our stay which is unacceptable given the five star rating and price. Issues ranged from poor check-in / check-out process, noisy rooms, too small of amenities for the size of the resort and poor food quality relative to the price. We will be back to Dubai but will not be returning to the FIVE.

By on Dec 27, 2019

Review comment responded on Jan 30, 2020

Dear Guest, Thank you for taking time to share your experience at FIVE Palm Jumeirah Dubai. We constantly strive to provide our guests with a comfortable and memorable experience. I am disappointed to know that in your case we obviously fell short. May I request you to please treat this experience in isolation and non-representative of the FIVE experience and give us another opportunity to re-affirm your perception of FIVE Palm Jumeirah Dubai. The team and I do hope to have the pleasure of welcoming you back. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5
Partner Couples

The property was beautiful, just as pictured. The staff was lovely was given a complimentary breakfast upon arrival and allowed to check in to room earlier than anticipated.

By on Dec 9, 2019

Review comment responded on Jan 30, 2020

Dear Guest, Thank you very much for staying with us and for the wonderful review. We are happy to know that you enjoyed the facilities and services in the hotel. We look forward to welcome you back soon. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5
Partner Couples

I wish during check-in we were provided more information and a brief tour of the hotel. I think we wasted some time looking for different restaurants and amenities. The whole experience was very good and would definitely stay again!

By on Nov 14, 2019

4
Family

Great service And beautiful. For the price breakfast should be included

By on Oct 29, 2019

5
Everyone

Highly recommend this place. The staff was awesome and go out of their way to accommodate you. My check-in was delayed by 15-20mins, not bad at all! and they sent me a bottle of prosecco as an apology. I will definitely be staying here again.

By on Jul 8, 2019

5
Everyone

By on Jun 6, 2019

3
Everyone

The hotel was great but a lot of constructions were taking place and the surroundings and the views were not good. That information should be informed at the time of booking. If I had known the constructions around the hotel, I wouldn’t have chosen that hotel.

By on Feb 4, 2019

4
Everyone

Didn’t like the service at their buffet I stayed for over 11 days and every morning I had breakfast there but .... food is good service is not

By on Dec 9, 2018

FIVE Palm Jumeirah Dubai

No. 1 The Palm, Dubai,
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