Everything was fine except the shower water temperature was barely lukewarm. Practically a cold shower to start the day. The lady receptionist was more interested in her phone than anything else. Other than those issues it was a nice hotel.
Area
Good location
Excellent front desk staff. Room was very nice and clean. Safe area
This is the single worst hotel experience of my life, and I've been to a lot of bad hotels. Their pool is broken. The rooms, hallways, and stairwells are dirty. The sheets are dirty. The fire alarm went off for over an hour in the middle of the night for no reason. The breakfast boxes are terrible. The staff was not able to help with much of anything. I've been told that this hotel is bank owned, and that would probably explain why everything was so awful. The same bank owns the 2 hotels next door, too. Go ANYWHERE else but here! You have been warned...
Great location and building design was great. It seemed like they were short staffed and the pool wasn't working which was disappointing.
There was nothing that stood out about the property. Easy access to highways.
Nothing unique which was just fine, close to everything
There were no coffee cups or forks for the breakfast. The coffee in the lobby was empty. The room key did not work. The toilet had tissue in it. Our group said we will not come back to this location next time.
Service was good. Rooms were beautiful. Great beds.
Website said no lobby. Check in before 11pm. We stopped just to get the keys. Was late for Cleveland game. Someone was at the desk when we got back at 1am
I think you could/should add more to the gym. It was nice but for the space you have you could add more.
What a pleasant surprise this place was for the price! It is located in more of a corporate office area which probably explains the cheap rooms on the weekend. The hotel was built in 2018 and is immaculate and beautifully appointed. Still has that "new hotel" smell. Really nice workout room and pool/spa and the rooms were very nice. The beds and bedding/pillows etc.were wonderful. Staff were friendly and helpful. The place was barely occupied and very quiet. No free breakfast but there is a restaurant onsite and plenty of options nearby. About a 20 minute drive to Detroit which was OK. My only caution would be that you look at the map and realize that one end of this hotel is adjacent to a 6 lane busy highway. We requested a room on the other side and heard nothing all night. .
Located within a mile (2 km) of Holocaust Memorial Center, Holiday Inn Hotel & Suites Farmington Hills - Detroit NW, an IHG Hotel is within 3 miles (5 km) of Marvin's Marvelous Mechanical Museum. This 133-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
This hotel is home to a steakhouse and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM.
47-inch Smart TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Other amenities include microwaves, coffee makers, and phones.
Guests staying at Holiday Inn Hotel & Suites Farmington Hills - Detroit NW, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Everything was fine except the shower water temperature was barely lukewarm. Practically a cold shower to start the day. The lady receptionist was more interested in her phone than anything else. Other than those issues it was a nice hotel.
Area
Thank you for the review!
Good location
Thank you for the review!
Excellent front desk staff. Room was very nice and clean. Safe area
Thank you for your feedback. We will be addressing your concerns
This is the single worst hotel experience of my life, and I've been to a lot of bad hotels. Their pool is broken. The rooms, hallways, and stairwells are dirty. The sheets are dirty. The fire alarm went off for over an hour in the middle of the night for no reason. The breakfast boxes are terrible. The staff was not able to help with much of anything. I've been told that this hotel is bank owned, and that would probably explain why everything was so awful. The same bank owns the 2 hotels next door, too. Go ANYWHERE else but here! You have been warned...
Dear Guest, We are sorry to hear you experienced these issues at our property, I can assure you this isn't typical of our hotel. We hope that the next time you are in the area, you will allow us to redeem ourselves.
Great location and building design was great. It seemed like they were short staffed and the pool wasn't working which was disappointing.
Thank you for staying at Holiday Inn Farmington Hills. Your comments have been brought to management . Thank you
Thank you for your review.
There was nothing that stood out about the property. Easy access to highways.
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn FARMINGTON HILLS - DETROIT NW. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn,
Dear Anonymous, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Nothing unique which was just fine, close to everything
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn FARMINGTON HILLS - DETROIT NW. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Farmington Hills NW Sincerely, Management
Thank you for the feedback!