Best description of this property is also the longtime adage for real estate: location, location, location.
I wasn’t accommodated even though I paid beforehand. Their system was down aso the front desk clerk was very rude, and even said I was lucky that he didn’t walk out. He got very stern with me, and I was very offended by his lack of professionalism. I understood his frustration as well, however, an individual in his position should not treat people the way he did. And the fact the manager would not answer the clerks calls was completely unprofessional
Good and helpful staff. Coffee always available. Only wish is cleaning staff would come in to take trash out.
Nice desk. Bag breakfast. We will be staying elsewhere.
Great place enjoyed the stay. Staff was great till next time
Great area . All shopping store accessible .gas stations
The first room I was given smelled like old fish and the counter tried to tell me it was cleaning supplies. The second room they gave me the cable wasn't working in and when I called the front desk to ask why, he said "what do you see?". I said it's fuzzy. So he said "yeah, it does that it has something to do with the settings.. umm yeah just keep messing with it is all I can tell you". 1 star.
The property was clean with pleasant staff. Check in and check out was very easy. The room was good size and good quality. The location was safe and centrally located. One day housekeeping did not clean the room but when brought to the staff’s attention they apologized and made sure the room was serviced for the remainder of the stay. Will stay again.
The staff went out of their way to try and make my stay more pleasant. Thank you!! However, upon arrival I was met with a notice that the water would be turned off for the night. The pool & hot tub were closed for repairs. My King room did not have a bath tub as advertised. The Staff helped me by putting me in a handicap room, one of only 2 that had a tub for the whole hotel. The staff also delayed the plumber long enough for me to draw a tub of water. Thank you again to the staff. There was not a closet in the room for me to hang clothing, nor a microwave or hair dryer. The free breakfast was out of fruit, some sort of packaged, reheated canadian bacon, frozen butter, and no condiments for the waffle other than syrup. No black tea (again a wonderful staff member found me 1 black tea bag. This was not a pleasant stay and I do not believe I will ever return.
The person checking people in took 15-20 to get checked in, due to 'slow internet' & not sure how to finalize reservations due to using 'Expedia. ' They also had pipe issues, turned the water off from 10pm-5am. I wasn't made aware until I checked in. The room itself was fine, however, you can hear neighbors snoring and a pin drop next door. Not sure if it's due to floors being hardwood, or just paper thin walls. The people staying here also looked like a .... rough crowd... to say it politely. Seems like this could possibly be a more run down area. Also this is next to a gas station. The beds were okay, had a fridge and TV. Appearance wise, rooms are very decent & modern. Other people's hair found in the shower.
There is a LOT to like at this charming property. In an area with other options, I saved a whole lot of money staying at Sure Stay Plus for an event in a neighboring facility. First, the room drapes completely blacked out the room so that I could sleep a bit in the afternoon. The room was well-furnished and Mark brought up a refrigerator for me which I gladly used. No issues with the property, and the pool/hot tub area was down for the first two days and I enjoyed a visit after they re-opened. Ashley was great at helping and I met Drusilla and Mark who were great ambassadors. The real star was Brenda. When I had a problem with transportation and an app on my phone, she took charge is a cool way and fixed my issue. I got to see my aunt and uncle for the first time in 25 years or so as a result. Meanwhile she had to take care of some other issues in the hotel which I noticed that she did quite well. Also, the breakfast was very good each day. Their Green Initiative Promotion was cool to participate in. Instead of the normal mad every day routine, Best Western incentivized the daily process of skipping the cleaning and new sheets and saving labor-it was fun. I see a return trip in the future to stay again, see Brenda and have breakfast. I am still talking about this stay, good work.
Friendly staff. Outdated appliance's. No need to add more
I liked the close proximity to I-25. Mikayla was delightful at check-in even though the end of the day.
We stayed at this hotel for 4 nights. We had issues with our room not being cleaned during the day. We also had to call for more towels each day. The staff were kind and very helpful.
Nice place to stay in N. Denver. It was a value and I would definitely stay at this property again.
The place was dated and not very clean. Pool was out of service one day despite the desk agent giving us direcionns to the pool.
Wonderful room, and staff. Great price for the room. Definitely staying again.
SureStay Plus by Best Western Thornton Denver North places you within a 10-minute drive of popular sights such as Water World and Butterfly Pavilion. This 100-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free full breakfast is offered each morning.
All 100 rooms feature coffee makers, free local calls, and ceiling fans. Guests can expect free WiFi and 37-inch TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.
SureStay Plus by Best Western Thornton Denver North features an indoor pool, free WiFi in public areas, and coffee in a common area. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include free newspapers and laundry facilities.
Best description of this property is also the longtime adage for real estate: location, location, location.
I wasn’t accommodated even though I paid beforehand. Their system was down aso the front desk clerk was very rude, and even said I was lucky that he didn’t walk out. He got very stern with me, and I was very offended by his lack of professionalism. I understood his frustration as well, however, an individual in his position should not treat people the way he did. And the fact the manager would not answer the clerks calls was completely unprofessional
Hello, Allow me to apologize for any issues you may have encountered. We strive for excellence as we hope you may reconsider us again so we may change your feeling about us.
Good and helpful staff. Coffee always available. Only wish is cleaning staff would come in to take trash out.
Hello Anonymous, Thank you for taking the time out to give us a 5 out of 5. We hope to see you again whenever you travel to Thornton Colorado.
Nice desk. Bag breakfast. We will be staying elsewhere.
Hello, Allow me to apologize for any issues you may have encountered with your stay. We hope you may reconsider us so we may change your feeling about us.
Hello, Thank you for the 4 with our online survey with Expedia. we hope to see you again whenever you travel to Colorado.
Great place enjoyed the stay. Staff was great till next time
We appreciate you taking the time to leave us a review! We are also glad that you enjoyed your stay, hope to see you again soon.
Great area . All shopping store accessible .gas stations
Thank you for taking the time to review our hotel in Thornton Co. It is always such a pleasure to see that our guests had a great experience. We hope to have the chance to serve you again in the future.
The first room I was given smelled like old fish and the counter tried to tell me it was cleaning supplies. The second room they gave me the cable wasn't working in and when I called the front desk to ask why, he said "what do you see?". I said it's fuzzy. So he said "yeah, it does that it has something to do with the settings.. umm yeah just keep messing with it is all I can tell you". 1 star.
Sorry to hear you had some issues, we want your stay to be a pleasant one. I hope the second room was better. Sometimes the checmical spays we have to use can be rather strong in order to help get rid of the smell of smoke when guests ignore our policies. I am sorry about the TV, I will work with the front desk and train them in helping troubleshoot when a TV is not on the correct setting or channel. This is often the case when we have guests using their own devices on the TV. Thank you for letting me know so we can work on these issues.
The property was clean with pleasant staff. Check in and check out was very easy. The room was good size and good quality. The location was safe and centrally located. One day housekeeping did not clean the room but when brought to the staff’s attention they apologized and made sure the room was serviced for the remainder of the stay. Will stay again.
So glad to hear that we were able to help fix the problem. I appreciate you coming in and hope you stay with us in the future.
The staff went out of their way to try and make my stay more pleasant. Thank you!! However, upon arrival I was met with a notice that the water would be turned off for the night. The pool & hot tub were closed for repairs. My King room did not have a bath tub as advertised. The Staff helped me by putting me in a handicap room, one of only 2 that had a tub for the whole hotel. The staff also delayed the plumber long enough for me to draw a tub of water. Thank you again to the staff. There was not a closet in the room for me to hang clothing, nor a microwave or hair dryer. The free breakfast was out of fruit, some sort of packaged, reheated canadian bacon, frozen butter, and no condiments for the waffle other than syrup. No black tea (again a wonderful staff member found me 1 black tea bag. This was not a pleasant stay and I do not believe I will ever return.
I am sorry to hear your stay was less than perfect, and I am sorry that the water was turned off from 10pm to 1am, we have been working on some pipes that were in danger of breaking. I was informed that the maintenance man did fill up the bathtub for you before he turned off tthe water, so hope you were able to enjoy it. I do appologige for running out of fruit, I do try hard to make sure we always have at least three fruit choices for our guests. I hope that you will try a stay with us in the future, we are working to make every guests stay more enjoyable.
Hello, Thank you for taking the time out to provide this excellent feedback. We hope to see you again whenever you travel to Colorado.