Room, 1 King Bed
from $72
Fairfield Inn & Suites Dallas Plano
2.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 16 reviews
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Recent guest reviews
$20 was debited from my card for incidental fees that i never knew about when i booked through Orbitz or even upon checking in. I found out when i checked my bank account trasactions hours after i had checked out. It wouldve been fine just maybe Orbitz and the hotel should put a sign at the desk or let people know instead is running their card secrety and taking it anyway
It was a nice hotel with clean rooms. The breakfast buffet was nice with a good variety. The room came with free Wi-Fi, but it's only good non-video web use. There was a surcharge for the full version. They don't tell you that in the advertisement.
Very friendly staff...clean and comfortable rooms!
Found cockroach in room. Beds are not comfortable. Had a bug fly into our breakfast. Elevator broken down for more than 24 hrs.
It was clean and very comfortable great staff I would definitely stay again
It was found to be just fine and very easy for me location wise. Will stay again.
We always appreciate the friendly staff here ar Fairfield Inn. This is sort of our command center when we spend the night in Pkano. Clean rooms and handy for the places we want to go are two great reasons for choosing this hotel. We will choose it again .
I really liked the staff. They were very helpful, efficient and friendly. Check in was a breeze and the room super clean and nice!!! The location was perfect, not too far from the highway and close to our destination!!!! I will recommend this hotel!!
Decent food nearby (at least 15 restaurants to choose from). Breakfast selection is ok. Nothing special about this place, or any other hotel for that matter. Someone find me a hotel that's more comfortable than my own bedroom and I'll give it >3 stars.
The printer to print boarding passes was not working ant the people at the front desk printed them out for mr. I have no idea if others needed help too but they were helpful to me.
We've stayed at this hotel before & always had good experience. This time was also fine, but with a few problems. It was noisier this time & also our TV kept turning on & off - even after we told management
Good central location. Clean rooms. No problems.
Had to ask for new sheets when we checked in. The ones on the bed were stained. It was kinda gross!! Need to vaccum the stairs, same dirt there the whole time we were there.(3 days) Need to pick up dirty towels laying around the pool. When we were done swimming the same towels that were there when we left were still there in the morning. Breakfast was good, but tables and chairs need to also be cleaned up.
We were in town for a leisurely family weekend to attend a video game tournament with my teenage son. The location of this hotel was excellent with plenty of shopping, restaurants and entertainment just minutes away. The indoor pool and whirlpool were nice considering it rained all weekend! The room was spotless with super soft, comfortable beds. The kids loved the flat screen tv. The staff was very helpful and super friendly. We would definitely consider staying here again in the future.
Great hotel, easy to find, central to everything in the area. Staff was friendly, informative and willing to help. Breakfast was the normal thing, but everything was there, there was plenty and they didn't scrimp on the good stuff.
We felt comfortable at this hotel. To us, safety is a big issue & this hotel is in a good location & well lighted.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Fairfield Inn & Suites Dallas Plano places you within a 15-minute drive of popular attractions such as University of Texas at Dallas and Shops at Willow Bend. This hotel has 99 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Arbor Hills Nature Preserve is also within a 15-minute drive.
Dining
Free hot/cold buffet breakfast is included with your stay.
Rooms
All 99 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
Property features
Guests of Fairfield Inn & Suites Dallas Plano have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guest reviews for Fairfield Inn & Suites Dallas Plano
surprise incidental charge
Everyone
$20 was debited from my card for incidental fees that i never knew about when i booked through Orbitz or even upon checking in. I found out when i checked my bank account trasactions hours after i had checked out. It wouldve been fine just maybe Orbitz and the hotel should put a sign at the desk or let people know instead is running their card secrety and taking it anyway
nice hotel.
Everyone
It was a nice hotel with clean rooms. The breakfast buffet was nice with a good variety. The room came with free Wi-Fi, but it's only good non-video web use. There was a surcharge for the full version. They don't tell you that in the advertisement.
close to restaurants and shops
Everyone
Very friendly staff...clean and comfortable rooms!
Everyone
Found cockroach in room. Beds are not comfortable. Had a bug fly into our breakfast. Elevator broken down for more than 24 hrs.
Review comment
Manager responded on May 12, 2016
Dear Guest, Thank you for taking the time to review the Fairfield Inn & Suites Dallas Plano. I'm very sorry to hear about the experience you had at our hotel. I assure you that this is not typical of our guests. Your comments will be shared with my team to ensure that others do not have the same experience. We hope you will allow us another chance to host you and show you this was an isolated incident. Sincerely, Lisa H. General Manager
awesome
Families
It was clean and very comfortable great staff I would definitely stay again
very convenient location
Families
It was found to be just fine and very easy for me location wise. Will stay again.
quick run to plano
Couples
We always appreciate the friendly staff here ar Fairfield Inn. This is sort of our command center when we spend the night in Pkano. Clean rooms and handy for the places we want to go are two great reasons for choosing this hotel. We will choose it again .
great hotel!!!
Families
I really liked the staff. They were very helpful, efficient and friendly. Check in was a breeze and the room super clean and nice!!! The location was perfect, not too far from the highway and close to our destination!!!! I will recommend this hotel!!
it's a hotel. what else is there to say?
BusinessTravelers
Decent food nearby (at least 15 restaurants to choose from). Breakfast selection is ok. Nothing special about this place, or any other hotel for that matter. Someone find me a hotel that's more comfortable than my own bedroom and I'll give it >3 stars.
no problems
Couples
The printer to print boarding passes was not working ant the people at the front desk printed them out for mr. I have no idea if others needed help too but they were helpful to me.
Hello Gsz09, Thank you for choosing the Fairfield Inn Dallas/Plano, I'm sorry to hear that you were not informed about our incidental fee upon check in or prior to your reservation. The $20 incidental fee is only an authorization and you should see it back in 3-7 business days after your checkout date. Please feel free to contact the hotel for further questions. We hope that we were still able to offer you a great stay and that you will come back to us next time your travels bring you to Plano.