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Candlewood Suites Dallas Plano East Richardson

2.5 out of 5.0

Recent guest reviews

This hotel is not in a convenient location. It is very difficult to get to. There is no pool either indoor or out. There wasn't any close food locations. The room was clean and staff was polite. The rooms are very dark. The hotel seems to not be in a very good area. The hotel has a nice clean laundry smell when you walk in. There is no ice machine (not sure why), but the refrigerator in the room makes ice (especially for some reason why you are sleeping). We walked to the convince store next door to get a bag of ice. The room did have a kitchenett. I would not return to this hotel. It just didn't have what I am looking for in a hotel. No breakfast either. Also the hotel is right next to the highway and you can defiantly hear it. There are many other hotels with better value for the price.

I asked for Non-Smoking. The 1st room they gave me smelled so strongly of cigarette smoke I went to front desk and asked for another Non-Smoking room. The front desk seemed put out by my request but they gave me another room. This Non-Smoking room smelled so bad I couldn't sleep, it was awful! They had tried to cover the smell with air freshener but the smell had saturated everything. The combination of air freshener and stale cigarette smoke was so bad I couldn't sleep and I got a horrible headache. The room was so small my bed was pushed up against the wall. If you're a heavy smoker and you want to pay to stay in a shoebox size room then this is your hotel. If not I definitely would not recommend Candlewood Suites Dallas Plano East Richardson to anyone!

Nice hotel, The room was fine, the excercise room had a broken TV, One of two treadmills broken. Stationary bike electronics freak out after start and you can not set resistance level or anything else for that matter. The Snack room area was overpriced, $2.50 for a 12oz can is a bit much. The front desk staff was fantastic, so I didn't complain about the exercise room. I chose to let it slide. If the exercise room was up to snuff, it would have been a 5 star rating.

One of the worst & Horrible experience in this hotel. Billing department has messed the thing and messed my all cards. They staffs are very rude & they don't know how to treat with customer. i would never recommend to anybody in my whole life to come to this hotel. They will ask for your card and deduct 1 day 2 times & this happened multiple time with me. please be careful if you are giving a card entry to them

Pros: This hotel had very large rooms with full kitchens (including stovetop and full size refrigerator.) The staff was friendly and courteous. The hotel was close to several restaurants by car. I would not recommend trying to walk as it is next to a turnpike. Cons: There was a used towel hanging on the back of the bathroom door. I had booked a king suite but was put in one with 2 queen beds. When I mentioned this I was offered a suite with one queen bed. Not sure how that would have fixed it. The location is visible and directions are clear but it is difficult to actually pull into as it is located on a very busy corner. All in all it was a good room for a good price but I am not sure if I would stay there again.

It's a little older but clean and nice. The location was less than desirable with lots of Street noise. The staff is great, especially Kori. She's very patient and accommodating. I arrived early and had a conference call to get on at 3pm. She worked with housekeeping to get me in a room to take my call at 3. She also made sure I know how to turn on the ise maker and cook top stove. The entire week as I came in and out of this hotel she was there greeting me. The room was very clean, comfortable beds, and a full kitchen.

Clean and convenient to 75 frwy but needs updating. Close to North Dallas metroplex. No breakfast or dinner and cleaned only once per week. Towels have to be exchanged at front desk. No pool. Small gym.

Unfortunately I will not be staying at Candlewood Suites anymore due to the issues that I experienced during my recent stay at Candlewood Suites Plano. The AC was very loud and it will constantly turn on and off during the night. Must of the time you can't find the front desk staff and they leave a sign on the desk asking you to press 0 for assistance but I could not find a phone to dial 0. Also, they have a sign behind the door asking you to help conserve energy by turning the lights off when you leave the room, but every time I first check in at this location I find the lights and the TV on in my room and the room suppose to be vacant and ready.

I haven't stayed at a Candlewood Suites before..but will make sure that I do in the future. I didn't have a reservation, but they did have a Queen room available. Had all the amenities of home. A kitchen, full sized fridge, microwave, and the plates, utensils, etc needed to cook a meal. What I was really, really impressed with was the Pantry items they had available in the lobby. Huge selection of Microwaveable Marie Callender dinners, milk, eggs, Spam.. candy, ice cream, so many things at an affordable price. It was a welcome relief for me that I didn't have to go out to eat. The cost was extremely fair for a very clean room with Wifi and all the amenities you would expect from a home away from home. Thank you Candlewood Suites for making my stay very enjoyable.

If you are looking for a good value I found it at Candlewood Suites in Plano. The key things that I look for in a good deal. Is the hotel clean and updated, good staff that are professional and friendly. I asked for a room away from the expressway and they gladly accommodated my request. The room was a handicap room which is larger and seemed like it had hardly ever been used. Everything was in perfect order. The suite came with a desk, micro, coffee brewer, refrigerator, nice LCD TV and DirecTV which I liked very much because it had all the channels I am use to watching. The bathroom was very clean and the towels were thick and substantial. The bed was a queen and the mattress was a bit softer than the firm that I have at home, but was comfortable. I was able to close the curtains to give me a total black out in the room. If I had one complaint it would be the shower. I realize everyone is being forced to use low flow rates to save water these days, but I really missed my stronger force shower at home, oh well I cannot fault Candlewood for that. The breakfast in the morning was adequate for me. Do not expect a full blown buffet. I did like the coffee very much@! I will definitely stay at Candlewood again and recommend to my friends for this location.

2401 E George Bush Highway Plano TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center
  • 24-hour business center

Candlewood Suites Dallas Plano East Richardson is located within a few miles (5 km) of ArtCentre of Plano and Interurban Railway Musuem. This 92-room hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking. Also nearby are Collin Creek Mall and Pecan Hollow Golf Course.


All 92 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.

Property features

At Candlewood Suites Dallas Plano East Richardson, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. There's free parking and a free area shuttle. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include laundry facilities, barbecue grills, and a gift shop.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio Suite, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio Suite, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55.0% of guests recommend this hotel

Total of 74 reviews