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Candlewood Suites Dallas Plano East Richardson

2.5 out of 5.0

Recent guest reviews

Nice hotel, The room was fine, the excercise room had a broken TV, One of two treadmills broken. Stationary bike electronics freak out after start and you can not set resistance level or anything else for that matter. The Snack room area was overpriced, $2.50 for a 12oz can is a bit much. The front desk staff was fantastic, so I didn't complain about the exercise room. I chose to let it slide. If the exercise room was up to snuff, it would have been a 5 star rating.

One of the worst & Horrible experience in this hotel. Billing department has messed the thing and messed my all cards. They staffs are very rude & they don't know how to treat with customer. i would never recommend to anybody in my whole life to come to this hotel. They will ask for your card and deduct 1 day 2 times & this happened multiple time with me. please be careful if you are giving a card entry to them

Pros: This hotel had very large rooms with full kitchens (including stovetop and full size refrigerator.) The staff was friendly and courteous. The hotel was close to several restaurants by car. I would not recommend trying to walk as it is next to a turnpike. Cons: There was a used towel hanging on the back of the bathroom door. I had booked a king suite but was put in one with 2 queen beds. When I mentioned this I was offered a suite with one queen bed. Not sure how that would have fixed it. The location is visible and directions are clear but it is difficult to actually pull into as it is located on a very busy corner. All in all it was a good room for a good price but I am not sure if I would stay there again.

It's a little older but clean and nice. The location was less than desirable with lots of Street noise. The staff is great, especially Kori. She's very patient and accommodating. I arrived early and had a conference call to get on at 3pm. She worked with housekeeping to get me in a room to take my call at 3. She also made sure I know how to turn on the ise maker and cook top stove. The entire week as I came in and out of this hotel she was there greeting me. The room was very clean, comfortable beds, and a full kitchen.

Clean and convenient to 75 frwy but needs updating. Close to North Dallas metroplex. No breakfast or dinner and cleaned only once per week. Towels have to be exchanged at front desk. No pool. Small gym.

Unfortunately I will not be staying at Candlewood Suites anymore due to the issues that I experienced during my recent stay at Candlewood Suites Plano. The AC was very loud and it will constantly turn on and off during the night. Must of the time you can't find the front desk staff and they leave a sign on the desk asking you to press 0 for assistance but I could not find a phone to dial 0. Also, they have a sign behind the door asking you to help conserve energy by turning the lights off when you leave the room, but every time I first check in at this location I find the lights and the TV on in my room and the room suppose to be vacant and ready.

I haven't stayed at a Candlewood Suites before..but will make sure that I do in the future. I didn't have a reservation, but they did have a Queen room available. Had all the amenities of home. A kitchen, full sized fridge, microwave, and the plates, utensils, etc needed to cook a meal. What I was really, really impressed with was the Pantry items they had available in the lobby. Huge selection of Microwaveable Marie Callender dinners, milk, eggs, Spam.. candy, ice cream, so many things at an affordable price. It was a welcome relief for me that I didn't have to go out to eat. The cost was extremely fair for a very clean room with Wifi and all the amenities you would expect from a home away from home. Thank you Candlewood Suites for making my stay very enjoyable.

If you are looking for a good value I found it at Candlewood Suites in Plano. The key things that I look for in a good deal. Is the hotel clean and updated, good staff that are professional and friendly. I asked for a room away from the expressway and they gladly accommodated my request. The room was a handicap room which is larger and seemed like it had hardly ever been used. Everything was in perfect order. The suite came with a desk, micro, coffee brewer, refrigerator, nice LCD TV and DirecTV which I liked very much because it had all the channels I am use to watching. The bathroom was very clean and the towels were thick and substantial. The bed was a queen and the mattress was a bit softer than the firm that I have at home, but was comfortable. I was able to close the curtains to give me a total black out in the room. If I had one complaint it would be the shower. I realize everyone is being forced to use low flow rates to save water these days, but I really missed my stronger force shower at home, oh well I cannot fault Candlewood for that. The breakfast in the morning was adequate for me. Do not expect a full blown buffet. I did like the coffee very much@! I will definitely stay at Candlewood again and recommend to my friends for this location.

I came to Dallas for a weekend trip in December to visit family. Room: Average size originally, but Kori, the General Manager, gave us an upgrade when we checked in. I had all the basics for a short stay: great hot water pressure, no smoking smell (I was on the 4th floor), firm mattress, working heater, and a kitchenette with supplies. Basically, what one would expect in a Candlewood. She was extremely helpful in giving us various directions within the city, suggesting good restaurants and shopping (you'll have to drive). I would have appreciated a safe in the room. The room wasn't serviced, but I expected that since I read that they're serviced every 6 days and I was there for 2. I would stay again if coming to the area.

Stayed here while in town for work, checked in after midnight so that went quite quick. Awoke with a letter under my door for checkout, and the room wasn't serviced during my four day stay - so I didn't have much interaction with staff. The fifth floor smelt of cigarette smoke, which was odd for a non-smoking floor. You couldn't really smell it in the room, but it wasn't very nice to walk through The room was decent, kitchenette, desk and functional bathroom. All the taps/faucets in my room were loose and leaked water when you touched them. As they were mixer taps, the water was permanently warm - no cold glass of water. The ironing board was pretty bad, and the cover had marks burnt all over it, same could be said for the iron. Not a great impression when you are going in to work. The bed was ok, tad firm. Pillows were quite annoying, very lumpy and large in the beginning, lumpy and flat soon after. The air conditioning helped with the humidity out, and made the room more comfortable. The cable was good, which was placed in a position where you could see it from everywhere in the room, even from the toilet. It wasn't a bad stay, but I wasn't comfortable given the smoke, poor taps/faucets etc. It made my stay feel dated. I felt better at the hotels I stayed at in Houston and San Antonio after this. Would recommend if you're looking for somewhere you can be self sufficient, as it has the basics. Try and get a room away from the smoke.

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 72 reviews