Cozumel Occidental

"Friendly staff "

"All staff were friendly and accommodating. The beach was beautiful... all sand and snorkeling right off the shore. It was relatively easy to get pool chairs, and the drinks were great! The Hibachi was solid, but otherwise the food was subpar (although that is pretty common when it comes to all inclusive resorts). This is a smaller resort, which makes everything easy to navigate and access. On the flip side, there aren't as many restaurants and amenities. The rooms were perfectly fine for us, but it was kind of like sleeping in a glorified tent. It was wonderful in the morning to wake to the sound of all of the wildllife, but it wasn't so great being able to hear neighbor's conversations and the evening entertainment. That isn't a deal breaker for us, but it is something to be aware of. "

"Rooms were average. There were no towels in our room the first day so we had to request them from the front. There is virtually no service at any of the meals especially breakfast or lunch at the buffet. At dinner, we were lucky to get excellent service from Miguel. The bartender by the pier was always great and so were the towel team by the pool. The store/pharmacy inside the hotel is a rip-off but you pay for the convenience. You can also walk 10 minutes for more stores if you need something that would undoubtedly be less of a rip off. We enjoyed borrowing the snorkelling gear from the resort and did so most of the days. Overall, I believe it’s a place to be if you enjoy snorkelling or water activities like scuba diving and not so much focussed on resort services. "