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Allegro Cozumel All Inclusive

3.5 out of 5.0

Allegro Cozumel All Inclusive

3.5 out of 5.0

Recent guest reviews

Beautiful location Beautiful pools Great spot on the beach with a good amount of usable beach Didn't like: *advertised, priced and sold to us as an all inclusive. the restaurants on site were unavailable to us during the entire stay unless we wanted to eat at 9pm each night. the buffet was fine but not when you're forced to do it 3x day for a week *staff ranged from friendly to complete jerks. towel cabana guy - incredible jerk; gift shop sales lady (one of them) horrible attitude while the rest were very sweet not enough chairs by main pool or tables on beach for the occupancy. gym is tiny and equipment extremely dated. nightly entertainment is so freaking loud and runs to 9:30-10pm at night. no way you could sleep or have a conversation in your room during this time. resort sales people are vultures. they literally stalk you in the lobby ALL DAY. you can't pass through the lobby without being called at multiple times - accosted like walking through a state fair with carneys calling at you to throw a ball at milk jugs. again, lovely location and beautiful water. the place has potential but based on the overall experience with the restaurants, sales staff and assorted other rude staff... we won't go again. too many other options

For me the best part was the SCUBA diving set up with Pro Divers and the top level service everywhere on the resort. A down side is the small size of the rooms even though they are advised as large enough for three adults.

The staff and resort was wonderful. Even with the language barrier it easy to communicate there. Very accommodating for anything we need recommend this place for anyone.

The lay out of bungalows and the landscaping. The position of the pools were amazing

Lovely property, helpful staff, and food was okay, but might be considered better by meat eaters than vegetarians (well, this vegetarian doesn’t like onions or peppers). Dive staff is considerate. Pools are well kept. Avtivity pool hops for those who want to join in. Kids club. Small, but usable gym. Wifi, if desired, is affordable. Gift shop is fine if you don't want to go to town and you can always buy things in the airport waiting on your plane. Second story rooms have higher ceilings so are sometimes noisier depending on your neighbors so we prefer ground level rooms. Have been here before and would stay here again. If you don’t want as many kids around (the kids pool is fantastic for families) then stay next door at the Occidental Grand).

Had a couple of issues when I checked in. First they told me I owed $583, which I didn't and got that cleared up. Then they gave me the worse room in the resort across from the theatre, which is very loud. Got switched. The grounds are well maintained. Rooms are modern, but small. Food is good, but be aware that off season you only get 3 dinners at the specialty restaurants, and 2 during prime season for 7 night stay. The rest of the time you have to eat at the buffet, which has decent food. I do not remember seeing that anywhere on their site. Wi-Fi is extra. The best feature of the resort is that staff. They are extremely friendly and accommodating. I would go back.

Room was not ready upon arrival. Fridge barely worked in the room even after it was replaced.

Rooms where small. Food is okay, could be better. Bathroom has mold growing in it. Not. Fan of the plastic patio furniture.

Don’t pay for the Internet. It’s slow and should be free. Kids club employee didnt show up on Sunday till 12. One kids clib employee that takes breaks so be ready for that long walk to a closed kids club. Cable was out for 2 days without any notification from hotel. Phones didnt work. My daughter needed to be picked up from kids club and they called and they couldn’t hear me. It’s scary when you don’t know if you need to pick up your kids and you can’t find out. Gym was worthless. 500 degrees because they were waiting for a part for the air conditioning. Refunds are not permitted. No managers work on Sundays, the highest traffic check out day. This isn’t the first time. One employee tried to say that he was the manager so be weary. Either to cover for the manager that is actually there or not who really knows. Don’t pay for anything if your not sure because it will NOT be refunded. We tried for 20 minutes to get refunded on the Internet and no permisión to leave would be granted until paid.

great beach! clean, calm & relaxing good food helpful & kind staff

Polite staff comfy bed good variety of food at buffets right on a gorgeous, clean beach good shower water pressure

This is the best hotel I have ever stayed at and I’ve been to countries and stayed at Allegro 6 times. Best beach in Cozumel hands down. Try the others and you’ll see. Best entertainment for both adults and kids. Great gym. Great quality food and selection. Too notch room comfort. Great kids club. All matched with excellent service. Only con is lobby turns into a mob of people and saturates the entire lobby at busy check in and check out times. They made it clear that no one is permitted to check in before 3:30 so we left and came back only to find a line wrapped around the entire lobby so we left and came back again. They need to accomodate some people that arrive early if they have rooms available.

Our 6th stay & pleasantly pleased as usual except..check in.Don’t come before 3:30pm.I think this was the first time we came in the afternoon.We arrived at 1pm & there was a huge unorganized mob waiting to check out and a line of about 3 people waiting to check in.I told the rep I know we are early but can you check & see if you have a room available.And he said yes.They did give us our bracelets & permission to eat which was nice but we needed to shower & change our clothes as we had other activities planned.I asked at 2 & then 2:30 and a different rep told me everyone checks in at 3:30 & not before.The lobby was saturated with a line of 200 people.We didn’t know about the line so we left and came back.Great quality/selection of food.Great Mayan show one night & fire show another.The rooms are one of the best features along with one of the most beautiful beaches in Cozumel.The rooms are so incredibly comfortable.New plush clean bedding is one of the best features of the rooms.Liquid shampoo & soap which is rare in hotels (liquid is better than bar soap for your skin).The rooms appear small at first but they really arent.They utilize the space nicely & have lots of storage space & cabinets.Stocked minibar, water, coffee and maker.Its everything that you could possibly need.Nice pools/water slides/shows entertainment & activities.The comfort gave us a more positive attitude & open to do some tours which are great.Snorkel in Cielito/underwater submarine/dolphin tours/land tours

--------Please Read My Review-------- Price is what I paid and value is what I got. I booked 4 days at the Allegro with airline tickets included in the deal. I got a cheap deal so I was not expecting it to be the best. I was just looking for a cheaper hotel with a nice beach to hang out at and not have to worry about some food and drinks. However everything about his hotel exceeded my expectations. The entire atmosphere of this hotel is unique. Whatever the conditions and humidity are outside you will experience everywhere as there are no doors to any of the main buildings like the main lobby, restaurants, and bars. Everything is open and the breeze blows through everywhere. Ceiling fans will give you some relief and the buildings had a high ceiling with grass hut like material to give it a unique feel. We absolutely loved it, it was the immersion in the tropical climate that we were looking for. Of course it was hot as hell and you will glisten with some sweat all day but all the multiple pools, ice cold drinks, and the ocean gave you the best relief ever. Our room air conditioning worked great with running water and a nice bathroom. We had 2 chairs and a 2 person hammock outside our room. it was perfect. Hermit crabs/lizards everywher Liquor/Food was great sorta weird for a central US couple we ate everything did not get sick. The drinks Modelo/Rums/Vodka/Bourbon mixed drinks. Bring Yeti type Tumblers or ice melts fast! Got drunk every night. TIP NICE WORKERS

Family friendly resort. Didn't have to worry about anything. The staff was really terrific. Premium package was so worth it

Food & alcohol not very good. Every thing else is average.

Hotel highlights

  • Walking distance to Playa Mia Grand Beach and Water Park
  • Free parking
  • Onsite dining
  • Spa

Playa Mia Grand Beach and Water Park is a short stroll from Allegro Cozumel All Inclusive, and other popular attractions like Paradise Beach are within a mile (2 km). This 305-room, 3.5-star property has 5 outdoor pools along with a full-service spa and a free water park.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

Guests can expect to find a flat-screen TV with cable channels. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include free minibar items, a patio, and a coffee maker.


Property features

Allegro Cozumel All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a fitness center.

Room options

Superior Premium Level Single Room

King 1 | Sleeps 1

Superior Room (3 adults + 1 child)

King 1 | Full 2 | Sleeps 4

Premium Ultimate Dive Experience up to 3 divers

King 1 | Full 2 | Sleeps 4

Superior Room

King 1 | Full 2 | Sleeps 3

Guest reviews for Allegro Cozumel All Inclusive

Everyone (39) Couples (103) Family (62) Other (11) Friends (29)
3
Families

Beautiful location Beautiful pools Great spot on the beach with a good amount of usable beach Didn't like: *advertised, priced and sold to us as an all inclusive. the restaurants on site were unavailable to us during the entire stay unless we wanted to eat at 9pm each night. the buffet was fine but not when you're forced to do it 3x day for a week *staff ranged from friendly to complete jerks. towel cabana guy - incredible jerk; gift shop sales lady (one of them) horrible attitude while the rest were very sweet not enough chairs by main pool or tables on beach for the occupancy. gym is tiny and equipment extremely dated. nightly entertainment is so freaking loud and runs to 9:30-10pm at night. no way you could sleep or have a conversation in your room during this time. resort sales people are vultures. they literally stalk you in the lobby ALL DAY. you can't pass through the lobby without being called at multiple times - accosted like walking through a state fair with carneys calling at you to throw a ball at milk jugs. again, lovely location and beautiful water. the place has potential but based on the overall experience with the restaurants, sales staff and assorted other rude staff... we won't go again. too many other options

By on Mar 31, 2019

Review comment responded on Mar 31, 2019

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your Allegro holiday experience an unforgettable one for all the right reasons. kind regards

4
Friends

For me the best part was the SCUBA diving set up with Pro Divers and the top level service everywhere on the resort. A down side is the small size of the rooms even though they are advised as large enough for three adults.

By on Mar 27, 2019

Review comment responded on Mar 28, 2019

Dear guest, We would like to thank you for taking the time to give your comments following your stay with us and we appreciate your positive notes about Allegro Cozumel hotel, and we was very happy to read that you liked the services that we offer. We can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

5
Families

The staff and resort was wonderful. Even with the language barrier it easy to communicate there. Very accommodating for anything we need recommend this place for anyone.

By on Mar 4, 2019

Review comment responded on Mar 4, 2019

Dear guest, We would like to thank you for choosing Allegro Cozumel as your holiday destination during your visit to Mexico. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

5
Everyone

By on Feb 22, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thank you very much for your opinion.We look forward to have the opportunity to serve you again in a near future and reach all your expectations, giving you a memorable vacations. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

4
Families

The lay out of bungalows and the landscaping. The position of the pools were amazing

By on Feb 17, 2019

Review comment responded on Mar 30, 2019

Dear guest, Thank you for the great feedback of your recent holiday experience at our Allegro Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

5
Everyone

Lovely property, helpful staff, and food was okay, but might be considered better by meat eaters than vegetarians (well, this vegetarian doesn’t like onions or peppers). Dive staff is considerate. Pools are well kept. Avtivity pool hops for those who want to join in. Kids club. Small, but usable gym. Wifi, if desired, is affordable. Gift shop is fine if you don't want to go to town and you can always buy things in the airport waiting on your plane. Second story rooms have higher ceilings so are sometimes noisier depending on your neighbors so we prefer ground level rooms. Have been here before and would stay here again. If you don’t want as many kids around (the kids pool is fantastic for families) then stay next door at the Occidental Grand).

By on Jan 13, 2019

Review comment responded on Jan 15, 2019

Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at Allegro Cozumel, to be considered as one of the best hotels you stayed at is certainly high praise. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

5
Everyone

By on Jan 1, 2019

Review comment responded on Jan 8, 2019

Dear Guest, Thank you very much for your opinion.We look forward to have the opportunity to serve you again in a near future and reach all your expectations, giving you a memorable vacations. Kind regards! Rafael Peláez Operation Manager - Allegro Cozumel

4
Everyone

Had a couple of issues when I checked in. First they told me I owed $583, which I didn't and got that cleared up. Then they gave me the worse room in the resort across from the theatre, which is very loud. Got switched. The grounds are well maintained. Rooms are modern, but small. Food is good, but be aware that off season you only get 3 dinners at the specialty restaurants, and 2 during prime season for 7 night stay. The rest of the time you have to eat at the buffet, which has decent food. I do not remember seeing that anywhere on their site. Wi-Fi is extra. The best feature of the resort is that staff. They are extremely friendly and accommodating. I would go back.

By on Dec 10, 2018

Review comment responded on Dec 18, 2018

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards! Rafael Peláez Operation Manager - Allegro Cozumel

4
Everyone

By on Dec 2, 2018

Review comment responded on Dec 8, 2018

Estimado huésped, Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Allegro Cozumel. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Saludos cordiales, Rafael Peláez Gerente de Operaciones - Allegro Cozumel

2
Everyone

Room was not ready upon arrival. Fridge barely worked in the room even after it was replaced.

By , from Zachary, LA on Nov 26, 2018

Review comment responded on Nov 28, 2018

Dear Brandi, Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We greatly regret not having met your expectations, we hope to receive it in the near future and to compensate for the inconveniences that might have been caused during your stay. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm regards, Rafael Peláez Operation Manager - Allegro Cozumel