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Allegro Cozumel All Inclusive

3.5 out of 5.0

Allegro Cozumel All Inclusive

3.5 out of 5.0

Recent guest reviews

Had a couple of issues when I checked in. First they told me I owed $583, which I didn't and got that cleared up. Then they gave me the worse room in the resort across from the theatre, which is very loud. Got switched. The grounds are well maintained. Rooms are modern, but small. Food is good, but be aware that off season you only get 3 dinners at the specialty restaurants, and 2 during prime season for 7 night stay. The rest of the time you have to eat at the buffet, which has decent food. I do not remember seeing that anywhere on their site. Wi-Fi is extra. The best feature of the resort is that staff. They are extremely friendly and accommodating. I would go back.

Room was not ready upon arrival. Fridge barely worked in the room even after it was replaced.

Rooms where small. Food is okay, could be better. Bathroom has mold growing in it. Not. Fan of the plastic patio furniture.

Don’t pay for the Internet. It’s slow and should be free. Kids club employee didnt show up on Sunday till 12. One kids clib employee that takes breaks so be ready for that long walk to a closed kids club. Cable was out for 2 days without any notification from hotel. Phones didnt work. My daughter needed to be picked up from kids club and they called and they couldn’t hear me. It’s scary when you don’t know if you need to pick up your kids and you can’t find out. Gym was worthless. 500 degrees because they were waiting for a part for the air conditioning. Refunds are not permitted. No managers work on Sundays, the highest traffic check out day. This isn’t the first time. One employee tried to say that he was the manager so be weary. Either to cover for the manager that is actually there or not who really knows. Don’t pay for anything if your not sure because it will NOT be refunded. We tried for 20 minutes to get refunded on the Internet and no permisión to leave would be granted until paid.

great beach! clean, calm & relaxing good food helpful & kind staff

Polite staff comfy bed good variety of food at buffets right on a gorgeous, clean beach good shower water pressure

This is the best hotel I have ever stayed at and I’ve been to countries and stayed at Allegro 6 times. Best beach in Cozumel hands down. Try the others and you’ll see. Best entertainment for both adults and kids. Great gym. Great quality food and selection. Too notch room comfort. Great kids club. All matched with excellent service. Only con is lobby turns into a mob of people and saturates the entire lobby at busy check in and check out times. They made it clear that no one is permitted to check in before 3:30 so we left and came back only to find a line wrapped around the entire lobby so we left and came back again. They need to accomodate some people that arrive early if they have rooms available.

Our 6th stay & pleasantly pleased as usual except..check in.Don’t come before 3:30pm.I think this was the first time we came in the afternoon.We arrived at 1pm & there was a huge unorganized mob waiting to check out and a line of about 3 people waiting to check in.I told the rep I know we are early but can you check & see if you have a room available.And he said yes.They did give us our bracelets & permission to eat which was nice but we needed to shower & change our clothes as we had other activities planned.I asked at 2 & then 2:30 and a different rep told me everyone checks in at 3:30 & not before.The lobby was saturated with a line of 200 people.We didn’t know about the line so we left and came back.Great quality/selection of food.Great Mayan show one night & fire show another.The rooms are one of the best features along with one of the most beautiful beaches in Cozumel.The rooms are so incredibly comfortable.New plush clean bedding is one of the best features of the rooms.Liquid shampoo & soap which is rare in hotels (liquid is better than bar soap for your skin).The rooms appear small at first but they really arent.They utilize the space nicely & have lots of storage space & cabinets.Stocked minibar, water, coffee and maker.Its everything that you could possibly need.Nice pools/water slides/shows entertainment & activities.The comfort gave us a more positive attitude & open to do some tours which are great.Snorkel in Cielito/underwater submarine/dolphin tours/land tours

--------Please Read My Review-------- Price is what I paid and value is what I got. I booked 4 days at the Allegro with airline tickets included in the deal. I got a cheap deal so I was not expecting it to be the best. I was just looking for a cheaper hotel with a nice beach to hang out at and not have to worry about some food and drinks. However everything about his hotel exceeded my expectations. The entire atmosphere of this hotel is unique. Whatever the conditions and humidity are outside you will experience everywhere as there are no doors to any of the main buildings like the main lobby, restaurants, and bars. Everything is open and the breeze blows through everywhere. Ceiling fans will give you some relief and the buildings had a high ceiling with grass hut like material to give it a unique feel. We absolutely loved it, it was the immersion in the tropical climate that we were looking for. Of course it was hot as hell and you will glisten with some sweat all day but all the multiple pools, ice cold drinks, and the ocean gave you the best relief ever. Our room air conditioning worked great with running water and a nice bathroom. We had 2 chairs and a 2 person hammock outside our room. it was perfect. Hermit crabs/lizards everywher Liquor/Food was great sorta weird for a central US couple we ate everything did not get sick. The drinks Modelo/Rums/Vodka/Bourbon mixed drinks. Bring Yeti type Tumblers or ice melts fast! Got drunk every night. TIP NICE WORKERS

Family friendly resort. Didn't have to worry about anything. The staff was really terrific. Premium package was so worth it

Food & alcohol not very good. Every thing else is average.

I like staying at the Allegro, and have stayed there several times over the years. They have really upgraded the appearance and maintenance of the place recently. The Allegro has a very nice beach. What made our stay disappointing was the incessant loud DJ and pool activities, which there is no escape from. I go there to chill out and relax, and the way too loud PA and annoying DJ and silly pool activities make this very difficult, a person can't escape this loud assault anywhere on the beach from noon on. My advice to the Allegro would be to turn down the annoying DJ and PA system, and redirect the noise so that it doesn't bother the people on the beach. Or better yet, just do away with the silly pool area activities, as folks go there to relax and escape the noise and hectic part of daily life.

we had a great time. the hotel staff was very friendly. the only drawback was the food. Not that the food was terrible, it was just ok. The specialty restaurants were great but you only get 2 reservations a week for those. but overall we loved our vacation and are already ready to go back.

Overall great experience. If your main focus is scuba diving, this resort is a great choice. Onsite dive shop and dive boats are hard to beat. The buffet style food is generally good, and the hibachi (reservation required) is excellent. I recommend mixing in a trip or two to town to dine at local restaurants; Pancho's is fantastic!

We've come here many years. The property had some issues, but has the best beach of any hotel property on the island. This year we had a great surprise. The hotel property changed hands (now a Barcelo resort) and the improvements are amazing. Everything about the resort has improved: Food, Liquor (now they have premium spirits, the didn't before), the completely renovated rooms and bathrooms, and the grounds. I can't say enough Congratulations to the Barcelo folks for recognizing this diamond in the rough and polishing it up so it shines like never before.

Great staff and location, clean rooms and r we had slot of fun

The all inclusive experience option was a pleasant surprise. We had a party of 5 experiencing the Allegro Cozumel....all agreed it was a wonderful 6 days. The staff was awesome, friendly and willing to help in any way if we asked or if we did not ask for help. The staff really seemed to enjoy their jobs. The resort was clean, and had all the amenities you'd want for leisure and adventure. The food was really good at all meals....I'd rate the food 8.5 - 9 out of a 10. you cant bet all you can eat and drink. The Thanksgiving meal was great...I ate too much as usual. There were a lot of babies,and tootler's. We have older kids and they loved it. We went to the resort for the Cozumel Ironman. The staff was super helpful with all of the athletes needs. We will defiantly go back and enjoy it again. Rob (NC USA) Thank you Allegro Cozumel Rob

Been there many times , great improvement in many ways . Great staff ! Was not told the hotel was not open yet and had to go to Occidental for 1st week then moved over for last week . A little confusing but we had great time . Sorry the kids water park was not open yet ! If I had children I would have been disappointed.

Room options

Premium Ultimate Dive Experience up to 3 divers

King 1 | Full 2 | Sleeps 4

Superior Room (3 adults + 1 child)

King 1 | Full 2 | Sleeps 4

Superior Premium Level Single Room

King 1 | Sleeps 1

Premium Ultimate Dive Experience up to 3 divers

King 1 | Sleeps 1

Guest reviews for Allegro Cozumel All Inclusive

Everyone (36) Couples (103) Family (59) Other (11) Friends (29)
4
Everyone

Had a couple of issues when I checked in. First they told me I owed $583, which I didn't and got that cleared up. Then they gave me the worse room in the resort across from the theatre, which is very loud. Got switched. The grounds are well maintained. Rooms are modern, but small. Food is good, but be aware that off season you only get 3 dinners at the specialty restaurants, and 2 during prime season for 7 night stay. The rest of the time you have to eat at the buffet, which has decent food. I do not remember seeing that anywhere on their site. Wi-Fi is extra. The best feature of the resort is that staff. They are extremely friendly and accommodating. I would go back.

By on Dec 10, 2018

4
Everyone

By on Dec 2, 2018

Review comment responded on Dec 8, 2018

Estimado huésped, Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Allegro Cozumel. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Saludos cordiales, Rafael Peláez Gerente de Operaciones - Allegro Cozumel

2
Everyone

Room was not ready upon arrival. Fridge barely worked in the room even after it was replaced.

By , from Zachary, LA on Nov 26, 2018

Review comment responded on Nov 28, 2018

Dear Brandi, Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We greatly regret not having met your expectations, we hope to receive it in the near future and to compensate for the inconveniences that might have been caused during your stay. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm regards, Rafael Peláez Operation Manager - Allegro Cozumel

3
Everyone

Rooms where small. Food is okay, could be better. Bathroom has mold growing in it. Not. Fan of the plastic patio furniture.

By on Nov 18, 2018

Review comment responded on Nov 20, 2018

Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards, Rafael Peláez Operation Manager - Allegro Cozumel

1
Everyone

Don’t pay for the Internet. It’s slow and should be free. Kids club employee didnt show up on Sunday till 12. One kids clib employee that takes breaks so be ready for that long walk to a closed kids club. Cable was out for 2 days without any notification from hotel. Phones didnt work. My daughter needed to be picked up from kids club and they called and they couldn’t hear me. It’s scary when you don’t know if you need to pick up your kids and you can’t find out. Gym was worthless. 500 degrees because they were waiting for a part for the air conditioning. Refunds are not permitted. No managers work on Sundays, the highest traffic check out day. This isn’t the first time. One employee tried to say that he was the manager so be weary. Either to cover for the manager that is actually there or not who really knows. Don’t pay for anything if your not sure because it will NOT be refunded. We tried for 20 minutes to get refunded on the Internet and no permisión to leave would be granted until paid.

By , from Merida on Nov 9, 2018

Review comment responded on Nov 10, 2018

Dear Kevin, Thank you for taking the time to share your Allegro Cozumel experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We sincerely apologize for the shortcomings you encountered while visiting our property. We discussed your concerns with our management and currently we are looking into ways to enhance our guest experience. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Warm regards, Rafael Peláez Operation Manager - Allegro Cozumel

5
Everyone

great beach! clean, calm & relaxing good food helpful & kind staff

By , from PA on Oct 27, 2018

Review comment responded on Oct 27, 2018

Dear Emmjo, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Allegro Cozumel hotel and are delighted to read that we were able to match your holiday expectations. Moreover we are glad you enjoyed the beauty of our beach area. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Rafael Peláez Operation Manager - Allegro Cozumel

5
Everyone

Polite staff comfy bed good variety of food at buffets right on a gorgeous, clean beach good shower water pressure

By , from Atlantic City, NJ on Oct 27, 2018

Review comment responded on Oct 27, 2018

Dear Armon, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Allegro Cozumel with us and Tripadvisor readers. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Rafael Peláez Operation Manager - Allegro Cozumel

1
Everyone

By on Sep 30, 2018

Review comment responded on Sep 30, 2018

Dear guest, We appreciate your comments. Regards!

4

beautiful beach, top room comfort, water park

Everyone

This is the best hotel I have ever stayed at and I’ve been to countries and stayed at Allegro 6 times. Best beach in Cozumel hands down. Try the others and you’ll see. Best entertainment for both adults and kids. Great gym. Great quality food and selection. Too notch room comfort. Great kids club. All matched with excellent service. Only con is lobby turns into a mob of people and saturates the entire lobby at busy check in and check out times. They made it clear that no one is permitted to check in before 3:30 so we left and came back only to find a line wrapped around the entire lobby so we left and came back again. They need to accomodate some people that arrive early if they have rooms available.

By on Sep 3, 2018

Review comment responded on Sep 3, 2018

Dear kevin, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Rafael Peláez Operation Manager - Allegro Cozumel

4

great food, shows, beach and entertainment

Everyone

Our 6th stay & pleasantly pleased as usual except..check in.Don’t come before 3:30pm.I think this was the first time we came in the afternoon.We arrived at 1pm & there was a huge unorganized mob waiting to check out and a line of about 3 people waiting to check in.I told the rep I know we are early but can you check & see if you have a room available.And he said yes.They did give us our bracelets & permission to eat which was nice but we needed to shower & change our clothes as we had other activities planned.I asked at 2 & then 2:30 and a different rep told me everyone checks in at 3:30 & not before.The lobby was saturated with a line of 200 people.We didn’t know about the line so we left and came back.Great quality/selection of food.Great Mayan show one night & fire show another.The rooms are one of the best features along with one of the most beautiful beaches in Cozumel.The rooms are so incredibly comfortable.New plush clean bedding is one of the best features of the rooms.Liquid shampoo & soap which is rare in hotels (liquid is better than bar soap for your skin).The rooms appear small at first but they really arent.They utilize the space nicely & have lots of storage space & cabinets.Stocked minibar, water, coffee and maker.Its everything that you could possibly need.Nice pools/water slides/shows entertainment & activities.The comfort gave us a more positive attitude & open to do some tours which are great.Snorkel in Cielito/underwater submarine/dolphin tours/land tours

By , from Merida, Yucatan on Aug 26, 2018

Review comment responded on Aug 28, 2018

Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Rafael Peláez, Operation Manager - Allegro Cozumel