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Recent guest reviews

Took two days and hot nights to convince them the AC was broken. Had to change rooms. No one ever answers internal phones, have to walk to front, wait in line, with complaint/questions. Walls paper thin, hear normal conversations in adjoining rooms. Friends had to change rooms due to bed bugs. Room not cleaned until 2 or 3 pm each day. Nearly 2-hour line to check in. Only to people at front desk at any given time. Our 7th trip to Cozumel and Allegro by far worst of the all-inclusive resorts. Poor construction, poor equipment, understaffed.

Enjoyed a great week at the Allegro! The beach is wonderful- walk in on sand, no rocks or seaweed, plenty of area to swim and relax. Plenty of lounge chairs on beach to read and tan. Good drinks, good food, fun staff. A nice laid back place to vacation. Activities when you want to be a part of the group, quiet areas when you want to read or daydream in the gorgeous Cozumel weather.

The hotel was pretty run down. our bathroom had a glass door that was hard to open and close. I does not keep the water in and the drain out of the shower is on an upward slope. So there was always a big puddle of water. with floors being tile it was not very safe. There is not good insulation on the walls and you can hear everything going on the rooms around you. The food is terrible, the options are a self serve buffet style that given the Covid virus going around did not feel safe. They have specialty restaurants but you can only get in there with reservations and the time frame to make it is 9am to 11:30 which seems done on purpose so that visitors miss it. The time we made it in the place was more than half empty and the food was not good. Waste of money for an all inclusive we ended up spending more money than expected taking taxies into town for all our meals. Drinks are also very watered down. The staff was also not helpful. There were three of us in one room and we were only given two towels, it took three days and me requesting one more towel 6 time before we finally got it. Same thing with coffee, they kept not refilling it, had to ask several times before getting any. The staff was also rude to my boyfriend to the point of ignoring him, I had to ask for thing for him in order for him to get them. Our vacation could have been so much better had we stayed at a better place. I don't recommend this place at all, do not waste your money.

It's ok

We have one complaint that will preclude us from returning. Every day from early mid-morning to late afternoon, then again from late evening to late night the high energy music blasted. It saturated the entire beach area and was easily heard in our accommodations. We would have liked some peace and quiet to be available!

Everyone is so helpful. Lots of diving and many other things to do. A great place to just relax too.

The property was very clean and welcoming. The pool areas were great and easy access to the ocean. The rooms were pleasant and clean, and the overall service here was very good. There were always a lot of food choices at the buffet. The overall quality isn't gourmet, but it's good and affordable. I would definitely go back again.

Food was terrible

There’s not enough entertainment. Only one bar at night and the shows are terrible. The restaurants are below average. You can hear everything from the next door room. There was a kid crying histerically and wouldn’t let us sleep. Great staff and the beach is beautifu, but wouldn’t recommend this place.

Nice resort, food was good, staff very friendly, lots of activities day and night. Beach was clean, good place to snorkel. Covid precautions in place everywhere, on site testing before returning was affordable and fast. Will be going back there next year.

Great Location, Nice pools, beach was gorgeous!

They were excellent at observing hand sanitizing, masking. Rooms cleaned and fridhe well stocked daily. Buffet food was good, nice variety. Staff very friendly. The rooms were a bit musty smelling, but no big deal the humidity there is always high so understandable. Overall we enjoyed it and would definitely recommend. Family friendly!

The property was clean and beautiful but the food less desirable. It could use a lot of work and variety

Food was not very good, limited hours for eating.

Close by to dive shop

My only complain about this resort is the staff at the front desk, it took me about an hour to check in because while the lady was assisting me in this process she was interrupted by other staff trying to assist some very disappointed guests. I got there at 3:30 and finally finished checking-in by 4:30 pm but my room wasn’t ready, they assure me my room will take only 30-45 minutes to be ready but it wasn’t ready until 8 pm. To summarize the front desk staff have been trained to lie to the guests over and over again.

The concierge is tooo slow they have long lines and one person only taking costumers when the other two concierges are just standing, we got there late Monday and they give us a occupied room, we had o come back to let them know, the second room was only one bed we had asked for double bed, finally the room they provide us, flooded and our clothes got get and shoes, i took my personal face towel and the lady took it, they only use white towels mine were brown.. they never told us about lunch time we had to ask for everything, besides everything else was good.

The service from the staff was amazing! Erik(bartender) Henri(bartender/server) and Juan Carlos(beach server) were exceptional! Great beach and excursions that leave straight from the dock. The diving staff were all very helpful and know what they're doing! Special shout out to Agata, our divemaster. She made the diving experience very special. I will definitely be back!

Kilometro 16.5 Carretera Costera Sur Cozumel QROO

Hotel highlights

  • Walking distance to Playa Mia Grand Beach and Water Park
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Playa Mia Grand Beach and Water Park is a short stroll from Allegro Cozumel All Inclusive, and other popular attractions like Mr. Sancho's Beach Club are within a mile (2 km). This 305-room, 3.5-star property has 5 outdoor pools along with a private beach and a full-service spa.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

Allegro Cozumel All Inclusive's 305 rooms are recently renovated and provide free minibar items, patios, and free bottled water. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and phones.


Property features

Allegro Cozumel All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Premium Ultimate Dive Experience up to 3 Divers

2 Double Beds | Sleeps 4

Superior Room

2 Double Beds | Sleeps 4

Superior Premium Level Room

2 Double Beds | Sleeps 4

Family Room, Garden View

1 King Bed and 2 Double Beds | Sleeps 6

Guest reviews for Allegro Cozumel All Inclusive

Everyone (54) Couples (16) Family (26) Other (1) Friends (1)
2
Friends

Took two days and hot nights to convince them the AC was broken. Had to change rooms. No one ever answers internal phones, have to walk to front, wait in line, with complaint/questions. Walls paper thin, hear normal conversations in adjoining rooms. Friends had to change rooms due to bed bugs. Room not cleaned until 2 or 3 pm each day. Nearly 2-hour line to check in. Only to people at front desk at any given time. Our 7th trip to Cozumel and Allegro by far worst of the all-inclusive resorts. Poor construction, poor equipment, understaffed.

By on May 15, 2022

Review comment responded on May 18, 2022

Thank you for sharing a review of Allegro Cozumel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

5
Family

Enjoyed a great week at the Allegro! The beach is wonderful- walk in on sand, no rocks or seaweed, plenty of area to swim and relax. Plenty of lounge chairs on beach to read and tan. Good drinks, good food, fun staff. A nice laid back place to vacation. Activities when you want to be a part of the group, quiet areas when you want to read or daydream in the gorgeous Cozumel weather.

By on May 10, 2022

Review comment responded on May 14, 2022

We thank you for your wonderful comments, The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to serving you in the near future.

1
Family Partner Couples

The hotel was pretty run down. our bathroom had a glass door that was hard to open and close. I does not keep the water in and the drain out of the shower is on an upward slope. So there was always a big puddle of water. with floors being tile it was not very safe. There is not good insulation on the walls and you can hear everything going on the rooms around you. The food is terrible, the options are a self serve buffet style that given the Covid virus going around did not feel safe. They have specialty restaurants but you can only get in there with reservations and the time frame to make it is 9am to 11:30 which seems done on purpose so that visitors miss it. The time we made it in the place was more than half empty and the food was not good. Waste of money for an all inclusive we ended up spending more money than expected taking taxies into town for all our meals. Drinks are also very watered down. The staff was also not helpful. There were three of us in one room and we were only given two towels, it took three days and me requesting one more towel 6 time before we finally got it. Same thing with coffee, they kept not refilling it, had to ask several times before getting any. The staff was also rude to my boyfriend to the point of ignoring him, I had to ask for thing for him in order for him to get them. Our vacation could have been so much better had we stayed at a better place. I don't recommend this place at all, do not waste your money.

By on May 9, 2022

Review comment responded on May 9, 2022

Our guests' comments give us the opportunity to see our hotel through their eyes, so we thank you for taking the time to share a review of your personal experience at the hotel. We look forward to welcoming you back very soon.

3
Family

It's ok

By on May 8, 2022

Review comment responded on May 9, 2022

Firstly we would like to thank you for taking the time to share. Our guests' comments give us the opportunity to see our hotel through their eyes, giving us an idea of any services that may have margin so we thank you for taking the time to share a review of your personal experience at the hotel.

3
Partner Couples

We have one complaint that will preclude us from returning. Every day from early mid-morning to late afternoon, then again from late evening to late night the high energy music blasted. It saturated the entire beach area and was easily heard in our accommodations. We would have liked some peace and quiet to be available!

By on Apr 14, 2022

Review comment responded on Apr 16, 2022

We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

5
Everyone

By on Mar 25, 2022

Review comment responded on Mar 27, 2022

Thank you for the time you spent to share your on your recent stay at our hotel, to be considered as one of the best hotels you stayed at is certainly high praise. We look forward to serving you in the near future

5
Family Friends

Everyone is so helpful. Lots of diving and many other things to do. A great place to just relax too.

By on Mar 6, 2022

Review comment responded on Mar 8, 2022

We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for your wonderful comments and of course we look forward to serving you in the near future.

4
Family Partner Couples Friends

The property was very clean and welcoming. The pool areas were great and easy access to the ocean. The rooms were pleasant and clean, and the overall service here was very good. There were always a lot of food choices at the buffet. The overall quality isn't gourmet, but it's good and affordable. I would definitely go back again.

By on Mar 3, 2022

Review comment responded on Mar 3, 2022

We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for your wonderful comments and of course we look forward to serving you in the near future.

2
Partner Couples Friends

Food was terrible

By on Feb 16, 2022

Review comment responded on Feb 16, 2022

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

2
Partner Couples

There’s not enough entertainment. Only one bar at night and the shows are terrible. The restaurants are below average. You can hear everything from the next door room. There was a kid crying histerically and wouldn’t let us sleep. Great staff and the beach is beautifu, but wouldn’t recommend this place.

By on Jan 17, 2022

Review comment responded on Jan 19, 2022

Dear guest. We welcome your comments after your recent visit. As we always try to improve, your comments are crucial to our future success. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future.

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