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Allegro Cozumel All Inclusive

3.5 out of 5.0

Recent guest reviews

We've enjoyed this resort. Staff was friendly and helpful. The beach ad pools were never overly crowded.

We have stayed at many hotels on the island. This was one of the nicest. Food was great. Rooms were comfortable and clean. We dive and the reefs are very close. (No long boat ride)

Our room was on 2nd floor , it smelled MOLDY and humid when we first walked in even air condition was on ALL day. Pillows were smelly. That night we called twice to front desk TWICE asking for new pillow. We waited 15 mins after 1st call and no one came. When we called 2nd time, the front desk said they did not understand what we were asking on the first call. Well, if they don't understand , then why not ask us or call back to confirm. Anyway, on 2nd call, they said they would search for clean pillows for us. Another 17mins passed, we finally got another set of pillows which were smelly still, but were a bit better. Next day, we changed to another room, and the phone did not work. The hotel is 4-star rated, but managment certainly is not 4-star. Anyway, hotel price is OK, view is good, food is OK if you only stay two days. Good luck.

All was wonderful, beautiful...pools were clean and pretty. Beach nice. Entertainment staff very nice. Rooms very comfortable. but the food is just marginal...

Stayed May 30 - June 7 2017 - - Nice clean hotel - the maintenance of the grounds is AMAZING - very well kept!! Coffee was great!! Breakfast and lunch were always great. . . .but dinner on the other hand, not so much. I wish that the hotel didn't require reservations for the Mexican/Italian/sushi restaurant - I wish there were first come, first serve. The buffet themed dinners weren't always great. And I really wish Breakfast / lunch / dinner offered TACOS with flour and corn tortillas. Simple as egg/bacon // bean/cheese // chorizo/potatoes etc taco for breakfast - - - chicken / beef tacos for lunch and dinner - - - just a thought. And pan de dulce for breakfast - - I was just disappointed in the lack of Mexican food that was available. The water was not clear and blue - - is was more of a murky green // clear, blue when going out in boat to snorkel.

We enjoyed a great week at the Allegro. It is a clean resort with attentive staff who are helpful & polite. Our check in and orientation was succinct and enjoyable, even with it being busy. There are enough beach & pool lounge chairs for all. The food buffets were plentiful and at good hours. We ate at the three specialty restaurants, enjoyed each. Our favorite was the Japanese. The smooth and clean sand of the beaches makes us look forward to a return vacation to the Allegro. The fresh fruit and juices were great, the wait staff kind. The grounds are well kept and groomed. The room care was above average.

Keep in mind we go to Cozumel every year. Tried to stay somewhere new. It is very sad that with the potential this place has, it was this bad. I will start with the positive. The staff that greeted us on arrival were very pleasant and helpful. The check-in desk staff was very nice. The rooms were adequate in size, a little small, but no big deal. The bed was comfortable. When we arrived the room had some kind of white dust on every surface. We had to clean it before we could hang clothes or lay clothes anywhere. Our room staff thereafter was great. We tipped them well and was rewarded for it. The food was very sub-par! Breakfast good, with fresh fruit and omelet made while you wait. All other breakfast food was sub-par. The lunch buffet at the pool was just bad. No other words. There was three restaurants that they publish you have to have reservations for. Italian, Mexican and Japanese. The Italian was very good. The Japanese was acceptable, the Mexican was so bad we actually got up and left right after they brought the main course. The food was under cooked and horrible. Most of the wait staff didn't act like they wanted to be there or maybe they just didn't want us to be there. We had a handful of wonderful waiters. Too bad they weren't all that good. We did have a massage while we were there and it was wonderful. Overall I would never reco

Good but not great. Nice facilities, but a little dated. Just fine for a resort. We weren't aware how many kids and families would be there.

Paid for superior premium room king. Got a double full bed room. Ants in room. Kids in the adult pool. Divers hospitality room Seldomly stocked. Never enough food and no ice. No room service no ice unless you walk all the way to front of hotel at night. The food was not all that bad several people got sick after eating the hamburgers one night. Could use some more food choices. The only thing I did like about this hotel was the diving.

This resort needs some major changes before I would return. The staff is amazing. The problems include no quiet pool areas, inconsistent service at specialty restaurants, dirty pools, and terrible food choices at buffets. Our visit to the Mexican specialty restaurant was a joke. After placing our dinner order we were still waiting 40 minutes later for our first bite. Our server when we flagged him down figured out he had never turned our order in. It was in his pocket! The area near the Santa Rosa room for Premium guests needs to be turned into an adults only area including the pool. The buffets were bland and lacked variety. We ended up eating off site for most lunches and two dinners during our week there. The Oriental and Italian specialty restaurants were very good and the private check in for Premium guests was a plus. Hopefully the Barcelo will make some much needed improvements. As it is right now it just doesn't live up to the Barcelo name!

Nothing really stood out about this place Beach and facilities are ok. Food is hit and miss.

For the money spent this was a spectacular vacation with a lot of things to do and experience

Food was not good, they had very little food for the number of people staying at the resort. The room was not what we had expected, we had upgraded to have a suite but ended up paying another $1000 to get what we thought we had originally paid for. The alcohol was watered down. The hotel staff were all pleasant but you could tell they were overworked. The desk clerk that checked us in must have been new as he was not aware of all the services and amenities offered at the resort.

Very nice facility and very kid friendly atmosphere. Great service, nice rooms, but awful food!!! We had to go out to restaurants in the city every few days in order to have a decent meal. Everything was wonderful except the food was atrocious.

Food was very average in buffet most nights. Speciality restaurants were top notch. Rooms were nice but smaller that most. Great beach. Bartenders were hard working and made excellent drinks.

We had a great time. Wonderful place for children, lots for them to do. The food was horrible but we took a trip into the city and got some snacks at the store. The only other negative is that there was a lot of pressure to attend a timeshare presentation. Very irritating, we were there to enjoy a relaxing vacation not be pushed into a high pressure sales situation.

We just arrived from Cozumel. This was our 4th visit to this beautiful island. We were excited about this hotel as we briefly visited it on our prior visit and really liked the grounds. The grounds would be the only positive I can give to this hotel. We arrived on November 19th at 2 pm. As stated, the check in was supposed to be available at 3 pm, however, we were able to get into our room at 6 pm. The hotel was still under construction and as we arrived there were maintenance people installing the locks on the rooms. Upon our arrival, the room's A/C was not working and the minibar even though it was on, had warm beverages inside. The room had no telephone and dirty sheets on one of the full beds. We had requested a king size bed at the time of booking but our request was largely ignored. We had walked back to the front desk to report the problems, where the overwhelmed staff acknowledged our issues but only resolved the problem with the A/C. Later on we also discovered the shower leaking water throughout the room, the issue which again was reported but not fixed. The next morning, I woke up early to use the gym, where the A/C was not working. Again, I reported the issue and was told they have a problem with the unit in the gym and will get it fixed immediately. As you can imagine, the issue was still ongoing even the next morning when I once again tried to use the gym. The second day of our stay we also started seeing large lines for breakfast and dinner with about 20 minut

Our Stay at the Allegro Cozumel was great. The staff was very accommodating and friendly. The Allegro resort was very clean, and many upgrades were noticed since my last visit in 2000 when it was the Diamond Resort Cozumel. Our room that we had was not perfect, but the staff worked on it until it was. They worked on all our requests and very rarely said no. If you are travelling to Mexico, you have to be a little flexible and you must be able to deal with things that are beyond your control and beyond the resorts control, such as the electricity going out for several hours of not having running water for a few hours as well. Allegro, Great Job and hope to see you all again.

The Occidental chain (who own Allegra) renovated $20 mil (USD) into the facility. Money well spent to keep up with neighboring all-inclusive resorts. Beach was clean, staff was always friendly, food was both typical North American and local offerings. Occidental Grand (located next door) is next on renovation, and that is needed. 8 day stay had 5 power outages and this resulted in uncomfortable sleeping (Air Conditioning went out) and buffet food getting a bit spoiled and not cleared out fast enough. (This caused a few of us to get either salmonella or e-coli issues..). Other issues are the sales folks wanting additional timeshare, trips, taxi, scuba, trinkets/jewelry or other activities. A simple No Gracias works, but it can get a little repetitive over time. But the staff - cannot say enough about them. Despite the steamy/humid conditions that are typical, they are not phased by it. This is what makes the trip pleasant. We had no issues with tipping both the wait staff & the cooks, along with cleaning staff, bar tenders, and delivery drinks on the beach (yey Olandro!). Because they earned it. What's $2-10 tip per meal/evening/room when it's all inclusive? They don't ask for it and greatly appreciate it. Will definitely return based on the staff. (Hopefully the power issues will be resolved next time).

I will preface this with, the Bartenders and Wait Staff were AWESOME! Guest's from the Allegro and the Iberostar were sent to the Grand. The Grand was under staffed to handle the extra guest flow. The food sucked at best. I am hard pressed to find gristle in chicken meat at home. But by golly they were able to find it. It took 2hrs to get your meal at the Ala Carte restaurants. There were so many people complaining that the Management, two women, would not speak to you if you had a complaint. The have just hired a new Food and Beverage Manager. He seemed to be trying to turn things around. But when you have a Chef that can't make it at the Waffle House, you have a problem. My last day there, 9/11/2015, There was no hot water in many of the buildings. My room had no water pressure either. I had to take a spit bath in the sink. Just think how I smelled on the plane! :( The entire resort smell of raw sewage. It wasn't grey water used for watering vegetation. The Occidental Grand is supposed to be the Flag Ship for Occidental. They were trying to sell time shares to this place when the entire resort was in disrepair and disorganized. Some people did buy due to Barceló buying the place. They are hoping for a miracle. The first thing Corporate needs to do is fire ALL of the upper management at this resort. Especially the two women in charge. They couldn't manage a snow cone stand! Generally when you check-out, they give you an exit survey to fill out. They weren't giving them to anyone that had a complaint at check-out.

Kilometro 16.5 Carretera Costera Sur Cozumel QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Nightclub

Located within a 5-minute walk of Nachi Cocom Beach Club & Water Sport Center, Allegro Cozumel All Inclusive is within a mile (2 km) of Mr. Sancho's Beach Club. This 305-room, 3.5-star resort has 5 outdoor pools along with a full-service spa and a free water park. It's on the beach and also near Paradise Beach and Playa Mia Grand Beach and Water Park.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 305 recently renovated rooms provide free minibar items, patios, and coffee makers. Flat-screen TVs come with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, ceiling fans, and safes are also available.


Property features

Allegro Cozumel All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Superior Room (Premium)

King 1 | Full 2 | Sleeps 2

Superior Single Room (Premium)

King 1 | Sleeps 1

Superior Room (2+1 Premium)

King 1 | Full 2 | Sleeps 3

Superior Room (2+2 Premium)

King 1 | Full 2 | Sleeps 4

Guest reviews for Allegro Cozumel All Inclusive

Everyone (15) Couples (103) Family (59) Other (11) Friends (29)
4

second time staying

Everyone

We've enjoyed this resort. Staff was friendly and helpful. The beach ad pools were never overly crowded.

By , from Houston, TX on Jul 29, 2017

Review comment responded on Aug 5, 2017

Dear JM, We would like to thank you for choosing Allegro Cozumel as your holiday destination during your visit to Mexico. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Warm regards!

5

very nice clean hotel

Everyone

We have stayed at many hotels on the island. This was one of the nicest. Food was great. Rooms were comfortable and clean. We dive and the reefs are very close. (No long boat ride)

By , from D on Jul 25, 2017

Review comment responded on Jul 27, 2017

Dear Steve, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience with us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Warm regards!

3

not a pleasant experience

Everyone

Our room was on 2nd floor , it smelled MOLDY and humid when we first walked in even air condition was on ALL day. Pillows were smelly. That night we called twice to front desk TWICE asking for new pillow. We waited 15 mins after 1st call and no one came. When we called 2nd time, the front desk said they did not understand what we were asking on the first call. Well, if they don't understand , then why not ask us or call back to confirm. Anyway, on 2nd call, they said they would search for clean pillows for us. Another 17mins passed, we finally got another set of pillows which were smelly still, but were a bit better. Next day, we changed to another room, and the phone did not work. The hotel is 4-star rated, but managment certainly is not 4-star. Anyway, hotel price is OK, view is good, food is OK if you only stay two days. Good luck.

By , from New york on Jul 5, 2017

Review comment responded on Jul 11, 2017

Dear Julia, I’m very sorry to hear about your disappointing experience at Allegro Cozumel. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Allegro will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Warm Regards!

3

beautiful grounds and pools

Everyone

All was wonderful, beautiful...pools were clean and pretty. Beach nice. Entertainment staff very nice. Rooms very comfortable. but the food is just marginal...

By on Jun 27, 2017

Review comment responded on Jul 6, 2017

Dear Guest, In Allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm Regards!

3

nice hotel but dinners could use some work

Everyone

Stayed May 30 - June 7 2017 - - Nice clean hotel - the maintenance of the grounds is AMAZING - very well kept!! Coffee was great!! Breakfast and lunch were always great. . . .but dinner on the other hand, not so much. I wish that the hotel didn't require reservations for the Mexican/Italian/sushi restaurant - I wish there were first come, first serve. The buffet themed dinners weren't always great. And I really wish Breakfast / lunch / dinner offered TACOS with flour and corn tortillas. Simple as egg/bacon // bean/cheese // chorizo/potatoes etc taco for breakfast - - - chicken / beef tacos for lunch and dinner - - - just a thought. And pan de dulce for breakfast - - I was just disappointed in the lack of Mexican food that was available. The water was not clear and blue - - is was more of a murky green // clear, blue when going out in boat to snorkel.

By on Jun 8, 2017

Review comment responded on Jun 12, 2017

Dear Guest, In Allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm Regards!

5

great beach, waterfront area

Couples

We enjoyed a great week at the Allegro. It is a clean resort with attentive staff who are helpful & polite. Our check in and orientation was succinct and enjoyable, even with it being busy. There are enough beach & pool lounge chairs for all. The food buffets were plentiful and at good hours. We ate at the three specialty restaurants, enjoyed each. Our favorite was the Japanese. The smooth and clean sand of the beaches makes us look forward to a return vacation to the Allegro. The fresh fruit and juices were great, the wait staff kind. The grounds are well kept and groomed. The room care was above average.

By , from New Jersey on May 30, 2017

Review comment responded on Jun 3, 2017

Dear Armon, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Allegro Cozumel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

2

very disappointing! place with more potential!!!

Everyone

Keep in mind we go to Cozumel every year. Tried to stay somewhere new. It is very sad that with the potential this place has, it was this bad. I will start with the positive. The staff that greeted us on arrival were very pleasant and helpful. The check-in desk staff was very nice. The rooms were adequate in size, a little small, but no big deal. The bed was comfortable. When we arrived the room had some kind of white dust on every surface. We had to clean it before we could hang clothes or lay clothes anywhere. Our room staff thereafter was great. We tipped them well and was rewarded for it. The food was very sub-par! Breakfast good, with fresh fruit and omelet made while you wait. All other breakfast food was sub-par. The lunch buffet at the pool was just bad. No other words. There was three restaurants that they publish you have to have reservations for. Italian, Mexican and Japanese. The Italian was very good. The Japanese was acceptable, the Mexican was so bad we actually got up and left right after they brought the main course. The food was under cooked and horrible. Most of the wait staff didn't act like they wanted to be there or maybe they just didn't want us to be there. We had a handful of wonderful waiters. Too bad they weren't all that good. We did have a massage while we were there and it was wonderful. Overall I would never reco

By , from Arkansas on May 22, 2017

Review comment responded on May 25, 2017

Dear T, hank you for sharing a review of Allegro Cozumel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We are surprised by your comment related to the behavior of one of our bartenders and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Warm regards!

4
Everyone

Good but not great. Nice facilities, but a little dated. Just fine for a resort. We weren't aware how many kids and families would be there.

By on May 21, 2017

Review comment responded on May 25, 2017

Dear Guest, In Allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm Regards!

2

wont be coming back

Everyone

Paid for superior premium room king. Got a double full bed room. Ants in room. Kids in the adult pool. Divers hospitality room Seldomly stocked. Never enough food and no ice. No room service no ice unless you walk all the way to front of hotel at night. The food was not all that bad several people got sick after eating the hamburgers one night. Could use some more food choices. The only thing I did like about this hotel was the diving.

By , from Texas on May 20, 2017

Review comment responded on May 24, 2017

Dear Joe There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best Regards!

3

beautiful beach.

Everyone

This resort needs some major changes before I would return. The staff is amazing. The problems include no quiet pool areas, inconsistent service at specialty restaurants, dirty pools, and terrible food choices at buffets. Our visit to the Mexican specialty restaurant was a joke. After placing our dinner order we were still waiting 40 minutes later for our first bite. Our server when we flagged him down figured out he had never turned our order in. It was in his pocket! The area near the Santa Rosa room for Premium guests needs to be turned into an adults only area including the pool. The buffets were bland and lacked variety. We ended up eating off site for most lunches and two dinners during our week there. The Oriental and Italian specialty restaurants were very good and the private check in for Premium guests was a plus. Hopefully the Barcelo will make some much needed improvements. As it is right now it just doesn't live up to the Barcelo name!

By on Apr 30, 2017

Review comment responded on May 18, 2017

Dear Michigan, There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. I remain at your service.