Skip to main content
Beginning of main content

Recent guest reviews

Rooms were overbooked and my family was shipped to a different resort. I had paid hundreds of dollars to achieve my diving certification with the Dive shop at Allegro. I had to taxi there and back for 4 different days to complete. Very disappointed.

Don't expect a King bed unless you want to deal with their time share speel.

Hot in did not work. I was using an offsite scuba company and wanted pier access I found the process to access the pier very unfriendly. I willingly paid for pier access but was repeatedly told that only the boat company I chose was allowed to make the payment.

This is our 5th year staying at this resort. Every year is always better than the last. The staff is what makes the resort so wonderful. Roberto, Clementa, Osman, Florecil, and Juan Carlos are like family to us now. They always remember us and couldn't be any more accommodating. The beach is beautiful and there were always plenty of chairs available. The grounds are immaculate, the rooms, and the entire resort is very clean. The breakfasts are wonderful, lunch and dinner in the buffet, not so much, but we could always find something to eat, and never went hungry. The Italian and Mexican restaurants are excellent, we always enjoyed our meals there. I thought this might be our last year going to Mexico, just because we're getting older, but after this last trip, I can't imagine going anywhere else!

I chose the Allegro based on price and having a dive shop. I was happy with both. The resort itself was ok, nothing stood out. .My kids are grown and I was traveling alone for relaxation. If this is your goal spend a little more for an adults or couples only resort. Even though they had a designated relaxing pool area, there were squealing little ones and older teens splashing and hollering. I spoke to staff but nothing was done. The dive shop (pro dive) was well staffed, and accommodating. Overall a nice resort.

Food was awful. Restaurants were not open when they said they woukd be.

The people wasn’t nice, no body can’t say hello the food doesn’t have to many varieties the room smell too bad they move another room but still smell bad odor

The staff are great, great service. There needs to be an adults only pool. They have one dedicated to kids, they have a family pool. The one with the pool bar needs to be exclusively adults.

fun, good dive shop, food is not high end but fine for us

Worst hotel reception desk on the planet.They never answer.We became friends with another couple that said the same thing.I always hear other guests complaining at the reception desk.Check for yourself and see if you see guests smiling at the reception desk or looking like they haven't been helped.Review this hotel honestly, they don't deserve a high rating if you had a bad experience that you feel is insignificant, it may be significant to someone else.The fact is guests give the hotel a high rating due to its big size, water park, shows, and amenities, but I have never had a stay where something didn't go wrong.It's like every time we go we ask ourselves,"now what this time?"For example my 5 year old daughter improved significantly in school as a reward I said we would get a room with a bathtub cause we don't have one at home and she loves it.I called reservations at the hotel and asked 3 times what room has a bathtub and they said "they think premium".I paid for premium, put a note on the reservation requesting a room with a bathtub and it took reception 20 minutes to check us in and get a hold of someone to check the room to see if it has a bathtub because they didn't know in reception.It didn't.They took too long to check us in so we went to eat and came back and they had the room changed to one with a bathtub but when we got to the room it wouldn't hold water.Reception never answered.Then next day for 2 hours we called they didn't answer.3rd day the same.

Beautiful location Beautiful pools Great spot on the beach with a good amount of usable beach Didn't like: *advertised, priced and sold to us as an all inclusive. the restaurants on site were unavailable to us during the entire stay unless we wanted to eat at 9pm each night. the buffet was fine but not when you're forced to do it 3x day for a week *staff ranged from friendly to complete jerks. towel cabana guy - incredible jerk; gift shop sales lady (one of them) horrible attitude while the rest were very sweet not enough chairs by main pool or tables on beach for the occupancy. gym is tiny and equipment extremely dated. nightly entertainment is so freaking loud and runs to 9:30-10pm at night. no way you could sleep or have a conversation in your room during this time. resort sales people are vultures. they literally stalk you in the lobby ALL DAY. you can't pass through the lobby without being called at multiple times - accosted like walking through a state fair with carneys calling at you to throw a ball at milk jugs. again, lovely location and beautiful water. the place has potential but based on the overall experience with the restaurants, sales staff and assorted other rude staff... we won't go again. too many other options

For me the best part was the SCUBA diving set up with Pro Divers and the top level service everywhere on the resort. A down side is the small size of the rooms even though they are advised as large enough for three adults.

The staff and resort was wonderful. Even with the language barrier it easy to communicate there. Very accommodating for anything we need recommend this place for anyone.

The lay out of bungalows and the landscaping. The position of the pools were amazing

Lovely property, helpful staff, and food was okay, but might be considered better by meat eaters than vegetarians (well, this vegetarian doesn’t like onions or peppers). Dive staff is considerate. Pools are well kept. Avtivity pool hops for those who want to join in. Kids club. Small, but usable gym. Wifi, if desired, is affordable. Gift shop is fine if you don't want to go to town and you can always buy things in the airport waiting on your plane. Second story rooms have higher ceilings so are sometimes noisier depending on your neighbors so we prefer ground level rooms. Have been here before and would stay here again. If you don’t want as many kids around (the kids pool is fantastic for families) then stay next door at the Occidental Grand).

Kilometro 16.5 Carretera Costera Sur Cozumel QROO

Hotel highlights

  • Walking distance to Playa Mia Grand Beach and Water Park
  • Free parking
  • Onsite dining
  • Spa

Playa Mia Grand Beach and Water Park is a short stroll from Allegro Cozumel All Inclusive, and other popular attractions like Paradise Beach are within a mile (2 km). This 305-room, 3.5-star property has 5 outdoor pools along with a full-service spa and a free water park.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

Allegro Cozumel All Inclusive's 305 rooms are recently renovated and provide free minibar items, patios, and coffee makers. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, ceiling fans, and safes.


Property features

Allegro Cozumel All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a fitness center.

Room options

Superior Premium Level Single Room

1 King Bed | Sleeps 1

Superior Room (3 adults + 1 child)

1 King Bed | 2 Double Beds | Sleeps 4

Premium Ultimate Dive Experience up to 3 divers

1 King Bed | 2 Double Beds | Sleeps 4

Superior Premium Level

1 King Bed | 2 Double Beds | Sleeps 2

Guest reviews for Allegro Cozumel All Inclusive

Everyone (44) Couples (106) Family (68) Other (11) Friends (29)
1
Family

Rooms were overbooked and my family was shipped to a different resort. I had paid hundreds of dollars to achieve my diving certification with the Dive shop at Allegro. I had to taxi there and back for 4 different days to complete. Very disappointed.

By on Mar 10, 2020

Review comment responded on Mar 10, 2020

Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at Allegro Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Overbooking is a highly exceptional situation for Allegro that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards, Guest Experience Manager

5
Everyone

By on Mar 9, 2020

Review comment responded on Mar 10, 2020

Dearv guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Allegro Cozumelwas an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Guest Experience Manager

3
Partner Couples

Don't expect a King bed unless you want to deal with their time share speel.

By on Mar 1, 2020

Review comment responded on Mar 4, 2020

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We regret your disappointment for not being able to provide you with a proper king bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our réception team who will assist for you to fully enjoy the comfort of your assigned room. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards, Guest Experience Manager

4
Friends

Hot in did not work. I was using an offsite scuba company and wanted pier access I found the process to access the pier very unfriendly. I willingly paid for pier access but was repeatedly told that only the boat company I chose was allowed to make the payment.

By , from Minnesota on Feb 24, 2020

Review comment responded on Feb 25, 2020

Dear, Robert. We first would like to thank you for choosing our Allegro Cozumel hotel for your holidays and also for letting us know your concerns relating to your time as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to bring you our best service in a future visit if Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are lloking forward to receive you back and are eager to regain your confidence during another occasion in the future. Best regards!

5
Partner Couples

This is our 5th year staying at this resort. Every year is always better than the last. The staff is what makes the resort so wonderful. Roberto, Clementa, Osman, Florecil, and Juan Carlos are like family to us now. They always remember us and couldn't be any more accommodating. The beach is beautiful and there were always plenty of chairs available. The grounds are immaculate, the rooms, and the entire resort is very clean. The breakfasts are wonderful, lunch and dinner in the buffet, not so much, but we could always find something to eat, and never went hungry. The Italian and Mexican restaurants are excellent, we always enjoyed our meals there. I thought this might be our last year going to Mexico, just because we're getting older, but after this last trip, I can't imagine going anywhere else!

By , from Des Moines IA on Feb 15, 2020

Review comment responded on Feb 18, 2020

Dear Mrs. Debbie, We would like to thank you for choosing our hotel once again for your holidays and sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are grateful four your compliments towards our staff, whose kindness and helpgulness is one of our hotel´s greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are delighted to see that you really enjoyed the beauty of our installations and beach. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are delighted that you have enjoyed your stay with us, thank you for continuing to choose us when you visit the area. It is a pleasure for us to continue receiving them several times during the year. Thank you for being part of the Allegro Cozumel Family! Kind regards,

4
Everyone

I chose the Allegro based on price and having a dive shop. I was happy with both. The resort itself was ok, nothing stood out. .My kids are grown and I was traveling alone for relaxation. If this is your goal spend a little more for an adults or couples only resort. Even though they had a designated relaxing pool area, there were squealing little ones and older teens splashing and hollering. I spoke to staff but nothing was done. The dive shop (pro dive) was well staffed, and accommodating. Overall a nice resort.

By on Dec 28, 2019

Review comment responded on Dec 30, 2019

Dear guest. In Allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took to share your constructive critics. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regrads!

2
Partner Couples

Food was awful. Restaurants were not open when they said they woukd be.

By on Aug 30, 2019

Review comment responded on Sep 7, 2019

Dear, Jessica. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Food and Beverages Manager so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.

1
Everyone

By on Jul 19, 2019

Review comment responded on Jul 23, 2019

We are really sorry to know that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

3
Family

The people wasn’t nice, no body can’t say hello the food doesn’t have to many varieties the room smell too bad they move another room but still smell bad odor

By on Jul 7, 2019

Review comment responded on Jul 7, 2019

Although we sincerely regret your disappointment about some services during your stay in Allegro Cozumel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are already considering your comments in order to avoid recidivism on it. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotel ensuring you in advance of our best intentions at all times. Best regards!

2
Everyone

By on Jun 24, 2019

Review comment responded on Jun 27, 2019

The score you provide to your experience at Allegro Cozumel is very imporant to us. Thank you very much for taking some time to it. Best regards.

url importing http://www.orbitz.com/Cozumel-Hotels-Allegro-Cozumel-All-Inclusive.h460408-p2.Hotel-Reviews
There was an error importing /Cozumel-Hotels-Allegro-Cozumel-All-Inclusive.h460408-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cozumel-Hotels-Allegro-Cozumel-All-Inclusive.h460408-p2.Hotel-Reviews