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Allegro Cozumel All Inclusive

3.5 out of 5.0

Recent guest reviews

Nothing really stood out about this place Beach and facilities are ok. Food is hit and miss.

For the money spent this was a spectacular vacation with a lot of things to do and experience

Food was not good, they had very little food for the number of people staying at the resort. The room was not what we had expected, we had upgraded to have a suite but ended up paying another $1000 to get what we thought we had originally paid for. The alcohol was watered down. The hotel staff were all pleasant but you could tell they were overworked. The desk clerk that checked us in must have been new as he was not aware of all the services and amenities offered at the resort.

Very nice facility and very kid friendly atmosphere. Great service, nice rooms, but awful food!!! We had to go out to restaurants in the city every few days in order to have a decent meal. Everything was wonderful except the food was atrocious.

Food was very average in buffet most nights. Speciality restaurants were top notch. Rooms were nice but smaller that most. Great beach. Bartenders were hard working and made excellent drinks.

We had a great time. Wonderful place for children, lots for them to do. The food was horrible but we took a trip into the city and got some snacks at the store. The only other negative is that there was a lot of pressure to attend a timeshare presentation. Very irritating, we were there to enjoy a relaxing vacation not be pushed into a high pressure sales situation.

We just arrived from Cozumel. This was our 4th visit to this beautiful island. We were excited about this hotel as we briefly visited it on our prior visit and really liked the grounds. The grounds would be the only positive I can give to this hotel. We arrived on November 19th at 2 pm. As stated, the check in was supposed to be available at 3 pm, however, we were able to get into our room at 6 pm. The hotel was still under construction and as we arrived there were maintenance people installing the locks on the rooms. Upon our arrival, the room's A/C was not working and the minibar even though it was on, had warm beverages inside. The room had no telephone and dirty sheets on one of the full beds. We had requested a king size bed at the time of booking but our request was largely ignored. We had walked back to the front desk to report the problems, where the overwhelmed staff acknowledged our issues but only resolved the problem with the A/C. Later on we also discovered the shower leaking water throughout the room, the issue which again was reported but not fixed. The next morning, I woke up early to use the gym, where the A/C was not working. Again, I reported the issue and was told they have a problem with the unit in the gym and will get it fixed immediately. As you can imagine, the issue was still ongoing even the next morning when I once again tried to use the gym. The second day of our stay we also started seeing large lines for breakfast and dinner with about 20 minut

Our Stay at the Allegro Cozumel was great. The staff was very accommodating and friendly. The Allegro resort was very clean, and many upgrades were noticed since my last visit in 2000 when it was the Diamond Resort Cozumel. Our room that we had was not perfect, but the staff worked on it until it was. They worked on all our requests and very rarely said no. If you are travelling to Mexico, you have to be a little flexible and you must be able to deal with things that are beyond your control and beyond the resorts control, such as the electricity going out for several hours of not having running water for a few hours as well. Allegro, Great Job and hope to see you all again.

The Occidental chain (who own Allegra) renovated $20 mil (USD) into the facility. Money well spent to keep up with neighboring all-inclusive resorts. Beach was clean, staff was always friendly, food was both typical North American and local offerings. Occidental Grand (located next door) is next on renovation, and that is needed. 8 day stay had 5 power outages and this resulted in uncomfortable sleeping (Air Conditioning went out) and buffet food getting a bit spoiled and not cleared out fast enough. (This caused a few of us to get either salmonella or e-coli issues..). Other issues are the sales folks wanting additional timeshare, trips, taxi, scuba, trinkets/jewelry or other activities. A simple No Gracias works, but it can get a little repetitive over time. But the staff - cannot say enough about them. Despite the steamy/humid conditions that are typical, they are not phased by it. This is what makes the trip pleasant. We had no issues with tipping both the wait staff & the cooks, along with cleaning staff, bar tenders, and delivery drinks on the beach (yey Olandro!). Because they earned it. What's $2-10 tip per meal/evening/room when it's all inclusive? They don't ask for it and greatly appreciate it. Will definitely return based on the staff. (Hopefully the power issues will be resolved next time).

I will preface this with, the Bartenders and Wait Staff were AWESOME! Guest's from the Allegro and the Iberostar were sent to the Grand. The Grand was under staffed to handle the extra guest flow. The food sucked at best. I am hard pressed to find gristle in chicken meat at home. But by golly they were able to find it. It took 2hrs to get your meal at the Ala Carte restaurants. There were so many people complaining that the Management, two women, would not speak to you if you had a complaint. The have just hired a new Food and Beverage Manager. He seemed to be trying to turn things around. But when you have a Chef that can't make it at the Waffle House, you have a problem. My last day there, 9/11/2015, There was no hot water in many of the buildings. My room had no water pressure either. I had to take a spit bath in the sink. Just think how I smelled on the plane! :( The entire resort smell of raw sewage. It wasn't grey water used for watering vegetation. The Occidental Grand is supposed to be the Flag Ship for Occidental. They were trying to sell time shares to this place when the entire resort was in disrepair and disorganized. Some people did buy due to Barceló buying the place. They are hoping for a miracle. The first thing Corporate needs to do is fire ALL of the upper management at this resort. Especially the two women in charge. They couldn't manage a snow cone stand! Generally when you check-out, they give you an exit survey to fill out. They weren't giving them to anyone that had a complaint at check-out.

The quaint style of the thatched roof, hammock and towel animals with flowers is just the beginning touches of our blessed experience. Sharing the beautiful part of life with Loli & Tomas (see more below) and the staff at Allegro was sincerely fulfilling. I don't usually combine people and natural graces together but this trip closed that gap. We like real things, not trendy ie: McDonald/Disney type of experiences. The seamless joining of the island, resort, and people at Allegro are exactly what exceeded our expectations. My daughter and I visited the property 6 years ago and dreamed of returning every day. She was only 5.5 years old last time so this time she was SCUBA certified at 12. Our trip was planned around SCUBA dives. Loli, Dive Master ProDiveMexico located on the property, was amazing. My daughter realized Loli as her long lost older sister. We spent every dive discovering turtles, sharks, colorful fish, rays, coral and eels with her. Loli inspired my daughter in ways she will never know but I will always be grateful for. My daughter and I have never had a better bonding experience in 12 years than this trip and Tomas caught an entire dive with over 100 beautiful photos so we never forget! Tomas was a surprise blessing to our trip and we are so very thankful for his expertise and ability to remind us of what is so beautiful, a gift.

The food was very good. Staff was friendly and rooms were cleaned daily. The rooms are hot though, we had to get a new room cause the a.c. Was blowing warm air. The resort was nice, the only big problem was that they closed the pools down at 10 pm, we were a bit disappointed with this. For the price though every thing was just fine. We were happy with our stay and would consider staying at allegro again. ... No free WiFi was a huge bummer!

When we arrived Thursday evening, our rooms (4 rooms total) were very warm. We turned on the a/c or at least we thought we did and went to look around and eat dinner. We came back later that night and it was still hot. We went to the front desk and they immediately had someone look at the rooms. Later they told us the air was on as high and cold as possible, and we were welcome to change rooms, but it would take twice as long as to cool the rooms. I fell asleep and later that morning it was so cold I had to cover up. The rest of the time the rooms were okay. I am used to a cold 68-72 in my own house, so I was trying not to expect that in Mexico. The beds were hard, but we were so tired from the day's activities (we never stayed in our room, but to shower and sleep) that I slept just fine. The buffet is in a hut like place that only has fans. Once again no cold air... It wasn't bad if you were under a fan. The food was really good, and the lady who makes the omelettes for breakfast is amazing. I tipped her everyday! Each morning and night there was a different variety of food, and I always found something to eat. I am not picky, but there are certain things I will not eat. For lunch we ate at the place by the beach. They had plastic plates for you to take to the beach, so you could just throw them away in the trash. We met a bartender by the name of Alberto that was awesome. My friend discovered Pitaya and he first juiced it for us to drink. Then he added a little rum to make us a drink. He was really nice and excited about making the drinks for us! Overall, everyone was very nice on the resort and very helpful. The beach was amazing and made sweating 24/7 worth it. I could have lived at the beach for the rest of my life... It had shells everywhere and clear water with fish swimming around you. It looked like something from a movie! We jumped off the pier multiple times and stayed in the water. There was plenty of chairs and shade if you want to stay out of the sun. It really felt like we were in a different country and not somewhere in the US. The resort is in the middle of a protected area, so there is not much around the resort. I liked that aspect of it, but really wish there was more A/C. It is really my only complaint about my experience there. It might be a great place to stay during their winter time! We talked to other people staying from other countries and it seemed like maybe Americans are cold people. No one else seemed to be bothered by the warmness as we sweat was running down our faces and backs. There is a lot for kids to do including a kids camp, but not much for adults to do at night. During the day there is a pottery painting place on the beach and it was so much fun! The girl who runs the small shop is really nice and makes your pottery look awesome! She is taking a break from school to support her family and save up money to go back to school, because they have to pay for all of their supplies. We went into town (18$ each way) a couple of nights and it was fine. I really like to go on adventures when I am on vacation. If you are looking for a lively resort at night this would not be it. It is quiet at night which is nice. We also went down to the beach, and I recommend taking big spray! It was so nice and quiet, but the bugs were biting us so much we had to leave. We had so much fun despite the lack of A/C everywhere on the resort.

Nice place to stay. very clean and helpful staff. We would stay there again.

First the good parts: The hotel has a nice property with several pools and it is in an ideal location for scuba diving. The dive center was also very friendly and the hotel is on a very nice beach. Then here are the bad parts: The food is terrible. You can always find something that you can eat, but even the best of the food would be described as just edible. The beds in the room are extremely hard and make sleeping difficult. When we were there, it rained very hard every day and most of the property flooded - so you were walking through a couple of inches of water much of the time. When it wasn't raining, the mosquitoes were a problem The rooms had cockroaches and I'm not sure that the plumbing was sanitary. Perhaps due to the flooding, the water coming out of the tap smelled like sewage one of the days. Also - the bathrooms encourage you to not flush your used toilet paper. If you do as told, your bathroom will have an unpleasant smell. It is unfortunate that the bathrooms and plumbing are so unpleasant and that the food is so terrible because if they fixed these things, the Allegro could be a very nice property. The diving is fantastic and I loved all of my time under the water. It was the time above water that was really unpleasant. Too Bad.

The food was so bad it ruined each day for the family. Only half of the restautants were open and the ones that did served the same foods over and over. They served the cheapest cut of every meat at every meal. To go to a nice restuarant it was a long cab ride away. Much better places to go than here.

We booked this hotel for 4 adults & 2 18 year olds. Beautiful grounds, wonderful staff & very relaxing. This is an ideal resort for families with young kids.. Those looking for a more fast -paced, energetic resort should not stay. I also want to stress that the food was far less than satisfactory! In fact it was so bad we drove to town every night for dinner. This was disappointing as we incurred the extra expense of both the cab ride & meal for 6 of us. The best food we had were snacks from the dive shack.. Kudos to the chefs there.

me an my roomate stayed here feb 1 thru feb 6......AWESOME! we came for diving an diving is what we did.

Overall, we had a very positive experience at the Allegro. The service was solid - not a single unfriendly staff member. The beach bar, being open until 8:00pm) is perfect for late pm drinks at the beach. The local dive concession - ProDive - is very efficient and friendly. I perfect resort for families - their children's pool is not disappoint! Food is average to good.

The island of Cozumel is amazing. The Allegro Cozumel is a great resort, not really fancy, but great value.

Kilometro 16.5 Carretera Costera Sur Cozumel QROO

Allegro Cozumel All Inclusive is located within a mile (2 km) of Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park. This 305-room, 3.5-star resort has 5 outdoor pools along with a full-service spa and a free water park. It's on the beach and also near Paradise Beach and San Francisco Beach.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at Topaz, one of 5 onsite restaurants.


Rooms

All 305 recently renovated rooms provide free minibar items, balconies, and coffee makers. Flat-screen TVs come with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, ceiling fans, and safes are also available.


Property features

Allegro Cozumel All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Superior Premium Level

Full 2 | King 1 | Sleeps 4

Superior Premium Ultimate Dive Experience - Up to 3 Divers

Full 2 | King 1 | Sleeps 4

Superior Premium Ultimate Dive Experience 1 Diver / 1 Non Diver

Full 2 | King 1 | Sleeps 4

Guest reviews for Allegro Cozumel All Inclusive

Everyone (6) Couples (102) Family (59) Other (11) Friends (29)
2

just ok

Everyone

Nothing really stood out about this place Beach and facilities are ok. Food is hit and miss.

By on Apr 11, 2017

Review comment responded on Apr 15, 2017

Dear Guest, Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Warm regards!

4

authentic vacation on island on a beach

Everyone
Sunsets Miles of beach Romantic

For the money spent this was a spectacular vacation with a lot of things to do and experience

By , from minnesota on Feb 28, 2017

Review comment responded on Mar 4, 2017

Dear Romantic, Thank you so much for taking the time to leave us your feedback on your recent experience at Allegro Cozumel. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ well being and strive to make their holiday an unforgettable experience. We hope to have the pleasure to host you again. Warm Regards!

2

ok but not great

Families

Food was not good, they had very little food for the number of people staying at the resort. The room was not what we had expected, we had upgraded to have a suite but ended up paying another $1000 to get what we thought we had originally paid for. The alcohol was watered down. The hotel staff were all pleasant but you could tell they were overworked. The desk clerk that checked us in must have been new as he was not aware of all the services and amenities offered at the resort.

By , from Tennessee on Feb 13, 2017

Review comment responded on Feb 18, 2017

Dear Julie, There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. I remain at your service.

3

very kid friendly. nice location, terrible food.

Everyone

Very nice facility and very kid friendly atmosphere. Great service, nice rooms, but awful food!!! We had to go out to restaurants in the city every few days in order to have a decent meal. Everything was wonderful except the food was atrocious.

By , from Chicago on Jan 9, 2017

Review comment responded on Jan 14, 2017

Dear Nicole, Thank you for your comments, we are glad that you enjoy the service and your room. By the other hand we do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Best Regards!

4

nice hotel, average food.

Everyone

Food was very average in buffet most nights. Speciality restaurants were top notch. Rooms were nice but smaller that most. Great beach. Bartenders were hard working and made excellent drinks.

By on Jan 3, 2017

Review comment responded on Jan 6, 2017

Dear Guest, Thank you for taking the time to share your Allegro Cozumel experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

4

great place for kids

Everyone

We had a great time. Wonderful place for children, lots for them to do. The food was horrible but we took a trip into the city and got some snacks at the store. The only other negative is that there was a lot of pressure to attend a timeshare presentation. Very irritating, we were there to enjoy a relaxing vacation not be pushed into a high pressure sales situation.

By , from Denver, CO on Dec 29, 2016

Review comment responded on Jan 6, 2017

Dear vmabs, Thank you for take your time to write a review. We were very saddened to read your disappointment with the dining expériences, at Allegro we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. I am very sorry to hear about your bad experience with the Vacation Club representatives. Their goal is to assist guests and show them all what the resort has to offer.I am speaking with the Vacation Club Manager to discuss your feedback. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards!

1

disappointment

Families
Exposed wires Exposed wires Hammock damage Line for breakfast

We just arrived from Cozumel. This was our 4th visit to this beautiful island. We were excited about this hotel as we briefly visited it on our prior visit and really liked the grounds. The grounds would be the only positive I can give to this hotel. We arrived on November 19th at 2 pm. As stated, the check in was supposed to be available at 3 pm, however, we were able to get into our room at 6 pm. The hotel was still under construction and as we arrived there were maintenance people installing the locks on the rooms. Upon our arrival, the room's A/C was not working and the minibar even though it was on, had warm beverages inside. The room had no telephone and dirty sheets on one of the full beds. We had requested a king size bed at the time of booking but our request was largely ignored. We had walked back to the front desk to report the problems, where the overwhelmed staff acknowledged our issues but only resolved the problem with the A/C. Later on we also discovered the shower leaking water throughout the room, the issue which again was reported but not fixed. The next morning, I woke up early to use the gym, where the A/C was not working. Again, I reported the issue and was told they have a problem with the unit in the gym and will get it fixed immediately. As you can imagine, the issue was still ongoing even the next morning when I once again tried to use the gym. The second day of our stay we also started seeing large lines for breakfast and dinner with about 20 minut

By , from Cypress, TX on Nov 28, 2016

Review comment responded on Nov 30, 2016

We are really sorry that our hotel did not meet your full expectations. Not only do I extend my most sincere apologies but I would like to invite you to visit us in a near future

4

my 5 nights in mexico!!!

Everyone

Our Stay at the Allegro Cozumel was great. The staff was very accommodating and friendly. The Allegro resort was very clean, and many upgrades were noticed since my last visit in 2000 when it was the Diamond Resort Cozumel. Our room that we had was not perfect, but the staff worked on it until it was. They worked on all our requests and very rarely said no. If you are travelling to Mexico, you have to be a little flexible and you must be able to deal with things that are beyond your control and beyond the resorts control, such as the electricity going out for several hours of not having running water for a few hours as well. Allegro, Great Job and hope to see you all again.

By , from Chicago, IL on Aug 14, 2016

Review comment responded on Nov 30, 2016

Thank you for sharing this thoughtful review and recommendation, it was our pleasure to continue the delight through our exquisite service. Hopefully, you will return again soon, so we can provide you with another wonderful getaway.

5

great first time experience

Couples

The Occidental chain (who own Allegra) renovated $20 mil (USD) into the facility. Money well spent to keep up with neighboring all-inclusive resorts. Beach was clean, staff was always friendly, food was both typical North American and local offerings. Occidental Grand (located next door) is next on renovation, and that is needed. 8 day stay had 5 power outages and this resulted in uncomfortable sleeping (Air Conditioning went out) and buffet food getting a bit spoiled and not cleared out fast enough. (This caused a few of us to get either salmonella or e-coli issues..). Other issues are the sales folks wanting additional timeshare, trips, taxi, scuba, trinkets/jewelry or other activities. A simple No Gracias works, but it can get a little repetitive over time. But the staff - cannot say enough about them. Despite the steamy/humid conditions that are typical, they are not phased by it. This is what makes the trip pleasant. We had no issues with tipping both the wait staff & the cooks, along with cleaning staff, bar tenders, and delivery drinks on the beach (yey Olandro!). Because they earned it. What's $2-10 tip per meal/evening/room when it's all inclusive? They don't ask for it and greatly appreciate it. Will definitely return based on the staff. (Hopefully the power issues will be resolved next time).

By on Nov 16, 2015

3

worse stay ever

Singles

I will preface this with, the Bartenders and Wait Staff were AWESOME! Guest's from the Allegro and the Iberostar were sent to the Grand. The Grand was under staffed to handle the extra guest flow. The food sucked at best. I am hard pressed to find gristle in chicken meat at home. But by golly they were able to find it. It took 2hrs to get your meal at the Ala Carte restaurants. There were so many people complaining that the Management, two women, would not speak to you if you had a complaint. The have just hired a new Food and Beverage Manager. He seemed to be trying to turn things around. But when you have a Chef that can't make it at the Waffle House, you have a problem. My last day there, 9/11/2015, There was no hot water in many of the buildings. My room had no water pressure either. I had to take a spit bath in the sink. Just think how I smelled on the plane! :( The entire resort smell of raw sewage. It wasn't grey water used for watering vegetation. The Occidental Grand is supposed to be the Flag Ship for Occidental. They were trying to sell time shares to this place when the entire resort was in disrepair and disorganized. Some people did buy due to Barceló buying the place. They are hoping for a miracle. The first thing Corporate needs to do is fire ALL of the upper management at this resort. Especially the two women in charge. They couldn't manage a snow cone stand! Generally when you check-out, they give you an exit survey to fill out. They weren't giving them to anyone that had a complaint at check-out.

By on Sep 13, 2015