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Recent guest reviews

Front desk staff was rude and not very helpful. It was hard to find people to help at times. Had to inquire about dinner reservations one time like 3 times and when I finally got someone to helped they were ‘full’. Árvi on the entertainment was amazing! And Erik at the pool bar was extremely nice!! My son asked for a basketball one evening to play on the court and one guy said yes but the staff at the front desk overrode that and said no. When I checked in I filled paperwork to set up my covid test two days later turns out they lost my paperwork and never scheduled me. The test was suppose to be free but it wasn’t.

Food and drinks were plentiful but just ok in taste. Making reservations for the 3 specially restaurants was limited. Front desk did not have change for 20 dollar bills which meant we either over tipped or didn't tip at all. On site covid testing was easy and convenient.

I like the cleaning this is service. My girlfriend that the food could be a little bit better

Liked the location, the beach, pool, dive shop. Not much in terms of activities. Did not like that you had to go make a reservation for dinner everyday at 9AM when you have divers staying who go out at 8AM they get screwed. The dinner buffet was a bit lame. Please do something about the drinks, there was a very strange flavor in all the drinks which made it very unenjoyable. Also the water tasted off.

The beach and the grounds were amazing, the front desk was awful. We scheduled covid testing when we checked in, a group of 14 and they only had 2 people listed the day of testing. We asked for bottle water for the room which they would not give us. The food was the same every day, they did not state the specialty restaurants would not be open due to covid. There was no entertainment. The resort however was very well maintained and beautiful. I would recommend asking for the metal clip for bracelets as mine fell off several times and the list time it was lost which costs $50.

Property was beautiful, but food food selection needs to be improved. We stayed for four days at ate the resort twice. Staff very and knowledgeable.

rooms were very small pluming did not work well resturaunts were not open food at the buffet was horrible the staff seemed lost at what to do orbitz should have said hotel was not fully open because others were

Rooms were overbooked and my family was shipped to a different resort. I had paid hundreds of dollars to achieve my diving certification with the Dive shop at Allegro. I had to taxi there and back for 4 different days to complete. Very disappointed.

Don't expect a King bed unless you want to deal with their time share speel.

Hot in did not work. I was using an offsite scuba company and wanted pier access I found the process to access the pier very unfriendly. I willingly paid for pier access but was repeatedly told that only the boat company I chose was allowed to make the payment.

This is our 5th year staying at this resort. Every year is always better than the last. The staff is what makes the resort so wonderful. Roberto, Clementa, Osman, Florecil, and Juan Carlos are like family to us now. They always remember us and couldn't be any more accommodating. The beach is beautiful and there were always plenty of chairs available. The grounds are immaculate, the rooms, and the entire resort is very clean. The breakfasts are wonderful, lunch and dinner in the buffet, not so much, but we could always find something to eat, and never went hungry. The Italian and Mexican restaurants are excellent, we always enjoyed our meals there. I thought this might be our last year going to Mexico, just because we're getting older, but after this last trip, I can't imagine going anywhere else!

I chose the Allegro based on price and having a dive shop. I was happy with both. The resort itself was ok, nothing stood out. .My kids are grown and I was traveling alone for relaxation. If this is your goal spend a little more for an adults or couples only resort. Even though they had a designated relaxing pool area, there were squealing little ones and older teens splashing and hollering. I spoke to staff but nothing was done. The dive shop (pro dive) was well staffed, and accommodating. Overall a nice resort.

Food was awful. Restaurants were not open when they said they woukd be.

The people wasn’t nice, no body can’t say hello the food doesn’t have to many varieties the room smell too bad they move another room but still smell bad odor

Kilometro 16.5 Carretera Costera Sur Cozumel QROO

Hotel highlights

  • Walking distance to Playa Mia Grand Beach and Water Park
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Playa Mia Grand Beach and Water Park is a short stroll from Allegro Cozumel All Inclusive, and other popular attractions like Mr. Sancho's Beach Club are within a mile (2 km). This 305-room, 3.5-star property has 5 outdoor pools along with a private beach and a full-service spa.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

Allegro Cozumel All Inclusive's 305 rooms are recently renovated and provide free minibar items, patios, and free bottled water. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and phones.


Property features

Allegro Cozumel All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Premium Ultimate Dive Experience up to 3 Divers

2 Double Beds | Sleeps 4

Superior Room

2 Double Beds | Sleeps 4

Superior Premium Level Room

2 Double Beds | Sleeps 4

Family Room, Garden View

1 King Bed and 2 Double Beds | Sleeps 6

Guest reviews for Allegro Cozumel All Inclusive

Everyone (47) Couples (53) Family (43) Friends (13) Other (5)
3
Family Family with small children

Front desk staff was rude and not very helpful. It was hard to find people to help at times. Had to inquire about dinner reservations one time like 3 times and when I finally got someone to helped they were ‘full’. Árvi on the entertainment was amazing! And Erik at the pool bar was extremely nice!! My son asked for a basketball one evening to play on the court and one guy said yes but the staff at the front desk overrode that and said no. When I checked in I filled paperwork to set up my covid test two days later turns out they lost my paperwork and never scheduled me. The test was suppose to be free but it wasn’t.

By on May 10, 2021

Review comment responded on May 17, 2021

Hello First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your impressions. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. I would like to mention that the COVID test has never been for free since we started giving access to the hospital staff back in january. I'm sorry if by any chance the agency or the hotel information was confusing. Once again we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Guest Service Department

5
Family with small children

Food and drinks were plentiful but just ok in taste. Making reservations for the 3 specially restaurants was limited. Front desk did not have change for 20 dollar bills which meant we either over tipped or didn't tip at all. On site covid testing was easy and convenient.

By on May 3, 2021

Review comment responded on May 3, 2021

Hello, thank you so much for your comments, I'm sorry to read to had some difficulties during yuour staying. Regarding the restuarants we have some reservation guarantee depending of the many nights of your staying, any other are subjet to availability. Hope you can give us the chance to come back and see all the Allegro Cozumel can do for you. Hope to hear from you soon. Best regards. Guest Services

4
Partner Couples

I like the cleaning this is service. My girlfriend that the food could be a little bit better

By on Apr 30, 2021

Review comment responded on May 5, 2021

Hello First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your comments. All of them are read carefully and sent to the corresponding areas to implement and modify the necessary procedures. We are working very hard to modify our menu and food options. We want you to have the best experience possible. Best regards Guest Service Department

4
Everyone

By on Apr 19, 2021

Review comment responded on May 5, 2021

Muchas gracias por su calificación, esperamos pueda apoyarnos compartirnos un poco más de sus experiencias aquí con nosotros. Saludos Departamento de Servicio a Huéspedes

4
Friends

Liked the location, the beach, pool, dive shop. Not much in terms of activities. Did not like that you had to go make a reservation for dinner everyday at 9AM when you have divers staying who go out at 8AM they get screwed. The dinner buffet was a bit lame. Please do something about the drinks, there was a very strange flavor in all the drinks which made it very unenjoyable. Also the water tasted off.

By on Apr 1, 2021

Review comment responded on Apr 1, 2021

Dear Guest. An apology and truly regret reading your disappointment with your overall experience. We were most concerned to read your remarks on the service you expérienced whilst staying among us, We appreciate the time you took to share your concerns, and it's our hope that you will give us the opportunity to better serve you in the future. Allegro Cozumel

3
Friends

The beach and the grounds were amazing, the front desk was awful. We scheduled covid testing when we checked in, a group of 14 and they only had 2 people listed the day of testing. We asked for bottle water for the room which they would not give us. The food was the same every day, they did not state the specialty restaurants would not be open due to covid. There was no entertainment. The resort however was very well maintained and beautiful. I would recommend asking for the metal clip for bracelets as mine fell off several times and the list time it was lost which costs $50.

By on Feb 28, 2021

Review comment responded on Mar 1, 2021

Dear Guest, We apologize, although we sincerely regret reading that your stay at Allegro Cozumel fell short of your expectations. I personally made sure that you and your family had your test done. We are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your feedback is very much appreciated. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments. Sincerely Astrid Bautista

4
Friends

Property was beautiful, but food food selection needs to be improved. We stayed for four days at ate the resort twice. Staff very and knowledgeable.

By on Feb 25, 2021

Review comment responded on Feb 28, 2021

Dear guets. Once more thank you for sharing your experience and this valuable feedback. We look forward to serving you again soon.

2
Friends

rooms were very small pluming did not work well resturaunts were not open food at the buffet was horrible the staff seemed lost at what to do orbitz should have said hotel was not fully open because others were

By on Feb 14, 2021

Review comment responded on Feb 15, 2021

Dear Guest. We apologize, were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it's our hope that you will give us the opportunity to better you in the future. Warm regards

3
Everyone

By on Jan 2, 2021

Review comment responded on Jan 4, 2021

Dear Guest. It's very important to us your comments. First of all, we apologize for being below your expectations and receiving a low rating. You are always our priority. Thank you again and we are at your service.

5
Everyone

By on Nov 26, 2020

Review comment responded on Nov 27, 2020

Muchas Gracias por su calificación y esperamos servirle en un futuro próximo en su casa Allegro Cozumel.

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