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Recent guest reviews

Great staff , clean room and property very nice place to stay

Great Place to Stay. Good Service , Great Staff, Friendly kind people work here. I will be back

The staff is always prompt and courteous. Always At you’re service when needed.

Small beach area with large rocks impeding access to open water.short ladder to enter water . Poor water pressure in the shower .smelly ac units. No free wi fi .some waiters not happy with 15 pct tips Cruise ships blowing horns and making announcements Good snorkeling and very clear water. Restaurants has decent buffet food . Located near some shopping stores .

wish there was more different choice of food dishes on the menu. All the rest is great

We just got home after a 5 day stay. We had no idea when we booked that we would be staying in a one bedroom apartment. On first floor with ocean access. It was easy to grab a taxi and go to Mega Mart then stock our kitchen. Allowed us to eat when we wanted and make our own drinks. When we walked in our room the air was cold and it smelled fresh and clean. No mildew smell like many other places we’ve stayed, so it was great ! We stayed in room 2114. Pros: friendly accommodating staff, cold air conditioning in our room, clean, great location, large room with extra closet space, large patio out our kitchen and bedroom , walking distance to restaurants and shopping, no mosquitoes, fire show was fantastic. Cons: poor water pressure, rooms and furniture could use updating, tiny beach, small pool, bed was hard, drinks were not very good and most bartenders seemed bored especially the bar by the dive shop. They simply had no interest in being there. Overall, it was nice. Cruise ships come and go every day and although they are fun to watch they definitely block your ocean view. If you like to dive this is a good location to catch a boat etc. we will stay there again while we continue to search for our perfect resort.

The staff was very kind and the rooms were incredibly clean. I wish the bar/restaurant stayed open a little later but in general, it was lovely! Miguel, the bar tender during the week was kind!

This is our third time staying at La Ceiba. We asked to switch rooms because we didn't need the kitchenette and they were very accommodating an were able to switch us to a different room when it became available. Staff is super friendly. Hotel has everything you need - pool, beach, restaurant, and daily activities. Hotel is also very kid friendly. It is also very clean. They really do a great job!

Terrible I got lied too by orbitz staff Marcos not all inclusive - room gave me bronchitis with 2” of moldy mildew in havoc unit

Love El Cid. Great food nice rooms great staff xxxxxxxx. Xxxxxxxxxxx

Our 4th Stayed on Hotel La Ceiba and I will Highly Recommend Hotel La Ceiba Cozumel for their Excellent Staff and the 5+ Stars Service. Looking forward next year for the 5th. Thank you to the Entire Hotel La Ceiba Staff for make our vacations Amazing.

New owners everything about sticking it to you! Construction in lobby but not by pool where deck is rotten. My husband is disabled and they refused to help in anyway just said no. Love Ms Vicki have had her for the last four years she is great!!! Best thing is breakfast overlooking water on sundays,no ships. Guess I don’t like change used to be cozy now trying to make like all other resorts

Great rooms, great snorkeling 10ft from the back patio, great food. My room had 2 balconies over the Caribbean. Stores and necisities across the street or a short walk.

Been on El Cid for the 3rd time and I have to thank all the Amazing staff for their Excellent service and attention to detail. We are looking forward for a 4th time on El Cid next year. I would highly recommend El Cid to our friends, family and anyone else. Thank you once again every year our vacations keep getting more amazing.

Even I was under the understanding that I booked a ALL INCLUSIVE trip, and I confirmed it with ORBITZ twice, the ALL INCLUSIVE was not booked, I had to pay the ALL INCÑLUSIVE at the time I arrived.

We like this hotel for it's location and quiet atmosphere. Close to ships at pier so that may bother some. Food at restaurant is good, love the calamari, husband loves the omelettes!

We've stayed at many 5 star hotels and paid a 5 star price. In my opinion, we paid a three star rate for a 4+ star hotel during spring break and were very happy with the room, comfy bed, great ocean view. Service was very good, breakfast buffet with omelet bar also good food and value.

The staff was very professional and always willing to help.

Carratera A Chankanaab Km 4 5 Cozumel QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Outdoor pool

Located within a 5-minute walk of Arrecifes de Cozumel National Park, El Cid La Ceiba Beach is within a 15-minute stroll of Cha'an Ka'an Observatory of Cozumel. This 60-room, 3.5-star resort has a full-service spa along with an outdoor pool and free self parking.


Dining

Enjoy dining at La Chopa Loca Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

El Cid La Ceiba Beach's 60 air-conditioned rooms provide balconies, coffee makers, and ceiling fans. 32-inch TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available.


Property features

Guests of El Cid La Ceiba Beach enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach resort include a fitness center, a sauna, and an outdoor tennis court.

Room options

Deluxe Room Ocean Front Prestige

1 King Bed | 1 Queen Bed and 1 Queen Sofa Bed | Sleeps 4

Deluxe Room, Ocean View

2 Queen Beds | 1 Queen Bed and 1 Queen Sofa Bed | Sleeps 4

Suite, 1 Bedroom, Garden View

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Deluxe Room, Non Smoking, Garden View

2 Queen Beds | 1 Queen Bed and 1 Queen Sofa Bed | Sleeps 4

Guest reviews for El Cid La Ceiba Beach

Everyone (16) Couples (48) Business (1) Family (23) Friends (11) Other (6)
4
Everyone

Great staff , clean room and property very nice place to stay

By on Aug 24, 2020

Review comment responded on Aug 24, 2020

Thank you very much for your time in evaluating our resort. We are very pleased to identify that this stay at our facilities has been of your liking. We look forward to having the pleasure of welcoming you back soon. Best regards, Andrés Maillard General Manager.

4
Friends

Great Place to Stay. Good Service , Great Staff, Friendly kind people work here. I will be back

By , from KY on Jul 30, 2020

Review comment responded on Jul 30, 2020

What a great pleasure to have the opportunity to receive your comments on this media. We are very happy to hear that you have enjoyed a wonderful experience at our resort. We look forward to have the opportunity of welcoming you back soon. Cordially, Andrés Maillard General Manager.

5
Family

The staff is always prompt and courteous. Always At you’re service when needed.

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

First and foremost, I would like to thank you for taking the time in sharing your comments with us on this media. We are very pleased to read that this past stay at our facilities has been a wonderful vacation experience. It will be a great pleasure to have the opportunity to welcome you back soon. Sincerely, Andrés Maillard General Manager.

3
Family

Small beach area with large rocks impeding access to open water.short ladder to enter water . Poor water pressure in the shower .smelly ac units. No free wi fi .some waiters not happy with 15 pct tips Cruise ships blowing horns and making announcements Good snorkeling and very clear water. Restaurants has decent buffet food . Located near some shopping stores .

By on Jan 5, 2020

Review comment responded on Jan 9, 2020

Thank you very much for your time to qualify our resort on this media. We sincerely regret that your recent vacation experience at our resort has not been pleasant, nevertheless, you can be certain we are working with ur administration in the action plans and improvements to regain the level service that distinguishes our resort. We hope you can give us the opportunity to serve you again and exceed your expectations in the future. Cordially, Andrés Maillard General Manager.

4
Everyone

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Thank you very much for qualifying our resort through Expedia´s group. As far as we can conclude in your positive rating your stay at our resort was pleasant and accommodating. We look forward to having the opportunity of serving you again soon. Sincerely, Andrés Maillard General Manager.

4
Everyone

By on Oct 5, 2019

Review comment responded on Oct 5, 2019

Thank you very much for granted our resort the 4-star rating on Expedia´s Group. We are very happy to identify in this positive score that you had a pleasant and enjoyable vacation experience at our resort. We look forward to having the opportunity of serving you again in the future. Cordially, Andrés Maillard General Manager.

4
Family with small children

wish there was more different choice of food dishes on the menu. All the rest is great

By on Jul 1, 2019

Review comment responded on Jul 1, 2019

How kind of you for taking the time in qualify our facilities through this website. We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach Hotel has been a wonderful experience. You can be sure that your feedback has been given to all our food and beverage managers in order to take the necessary actions to improve this important opinion. We look forward to serving you again in the future.

4
Family

We just got home after a 5 day stay. We had no idea when we booked that we would be staying in a one bedroom apartment. On first floor with ocean access. It was easy to grab a taxi and go to Mega Mart then stock our kitchen. Allowed us to eat when we wanted and make our own drinks. When we walked in our room the air was cold and it smelled fresh and clean. No mildew smell like many other places we’ve stayed, so it was great ! We stayed in room 2114. Pros: friendly accommodating staff, cold air conditioning in our room, clean, great location, large room with extra closet space, large patio out our kitchen and bedroom , walking distance to restaurants and shopping, no mosquitoes, fire show was fantastic. Cons: poor water pressure, rooms and furniture could use updating, tiny beach, small pool, bed was hard, drinks were not very good and most bartenders seemed bored especially the bar by the dive shop. They simply had no interest in being there. Overall, it was nice. Cruise ships come and go every day and although they are fun to watch they definitely block your ocean view. If you like to dive this is a good location to catch a boat etc. we will stay there again while we continue to search for our perfect resort.

By on May 26, 2019

Review comment responded on May 29, 2019

thank you for your recent stay at our resort. We are happy to determine in your review that all in all your vacation experience with us was enjoyable. I wish to thank you also for bringing our attention to the corrective comments found during your stay, rest assured you these opportunity areas represent a considerable deviation in our guest care and we will be pleased of properly follow up your comments with the areas involved with the aim to correct them and be able to continue serving you as you and all our guest deserve. We hope you can give us the opportunity of serving you again and show you all that our resort has to offer. SIncerely, Andrés Maillard General Manager.

4
Everyone

The staff was very kind and the rooms were incredibly clean. I wish the bar/restaurant stayed open a little later but in general, it was lovely! Miguel, the bar tender during the week was kind!

By on May 3, 2019

Review comment responded on May 3, 2019

Thank you very much for your collaboration in qualifying our resort through Expedia´s platform. We are very pleased to hear that your recent vacation at our complex has been an enjoyable vacation experience. It will be a pleasure to share your positive mention with Miguel. We hope your return to our resort be soon. Best regards, Andrés Maillard General Manager.

5
Family

This is our third time staying at La Ceiba. We asked to switch rooms because we didn't need the kitchenette and they were very accommodating an were able to switch us to a different room when it became available. Staff is super friendly. Hotel has everything you need - pool, beach, restaurant, and daily activities. Hotel is also very kid friendly. It is also very clean. They really do a great job!

By on Apr 5, 2019

Review comment responded on Apr 5, 2019

First and foremost, We would like to thank you for taking a minute of your time in sharing your comments through this platform. It is an honor for us to receive your review and conclude that you and your family had an amazing vacation in our facilities. Thank you also for your recognition for our staff we will make sure to share your kudos and recognize their passion for service too. We look forward to having the pleasure of serving you again soon. Sincerely, Andrés Maillard General Manager.

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