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Recent guest reviews

We really enjoy this hotel. Food is great. Staff are nice and friendly.

no buffet on a regular basis & did not get room I paid for.

Terrible experience at check in. Rude staff. Food was ok. The first room I put in was horrible. It was literally a pullout sofa and one pillow on the bed. Not clean. No towels in the room either. I reschedule my flight so I could leave early

The resort is small and not over crowded and we liked that. The food was ok but not bad. Staff was great and our bartenders were awesome.We had a small issue that was quickly resolved.

Hotel was overall clean and had a great location right on the water. Room was very small, and had one queen bed which was hard. Food was extremely disappointing for an all inclusive. There was only one restaurant open, which was buffet only with basic buffet food. There were also other guests- some regular non AI guests, cruise ship packages, and others who had menus and quite good looking food brought out to their tables. We unfortunately did not have that package. We booked the regular room all inclusive. I wish that the other options were mentioned or that they provided adequate information for me to realize the package I booked was the poorest one. Maybe my review will help out the next traveler. Please don't book the basic room all inclusive unless you expect a small rooom with only buffet food. For comparison we have stayed at Fiesta Americana, Occidental, and Secrets on Cozumel and there is no comparison. All much superior resorts.

Excellent food (all inclusive), great fitness room, perfect location, excellent value

It is in a very beautiful location right near the water. You can just walk right out and snorkel. Most of the staff was friendly. However, service was hit or miss. The male at the front desk was a bit condescending both when I inquired about purchasing coffee for my room and upon checkout. During a lunch with myself and the party I was with, the server ignored us. Which I didn't understand as the restaurant there serves food all day. I walked up to the bar to get my own drink as ours had sat empty for a while. He noticed, he tried to tell me that he will bring me my beer, I told him no, I'm already up here I can bring it back. Well, I speak pretty decent Spanish, he walked up to the well to ask the bartender for the other drinks we had ordered. In Spanish he said, he needed two beers for the fat girls. The table I was with was the only table in the restaurant at the time. Tried to not let that put a damper on the trip. Besides some of the staff being rude, it is a nice place, the housekeepers were wonderful. However, I would not go back to this place a second time.

6th time to stay here! Always very fun. Relaxing vacation! Will be going back again!

I have stayed at this hotel many times. The staff is always wonderful, rooms are always clean. Great hotel beautiful place to stay for your vacation. The only down side is wifi is no longer free, they charge you $50.00 for 5 days and this only includes one device.

Cozumel is truly a small, sunny, and a cruise ship city! However, El Cid La Ceiba was a very nice hotel. My wife and I really enjoyed the all-inclusive package that came with food, alochol, room service and complimentary champagne to toast for our honeymoon! Usually, resort food is very washed down, but their seafood was fresh and we had no complaints about any meals. The hotel staff was friendly and made sure we had everything we needed on a daily basis. Don't expect Cozumel to be Cancun, the businesses in the city thrive off the cruise ships visiting each day for revenue. Otherwise, many local restaurants and shops would close down until the nest ship arrived. Cozumel does have a ferry that takes you to the island across the way called Playa De Carmen, which has better shopping plazas and more local businesses and people. We island skipped from Cozumel to Playa De Carmen to Cancun all in one day to enjoy the beautiful beaches of Cancun. Cheap cab and bus service the entire way! Beware of the airport promotion staff for activities, we recommend waiting until your arrive at your hotel to buy a activity package. Don't get caught up in thinking you HAVE to stop and talk to the airport promotion team for activities! Our trip was great and we spent an entire week there. They have a very small beach front and the ships block the entire ocean view but its not that bad. Safe hotel and reliable staff for whatever accomodations you need.

I have nothing but good things to say about the hotel and staff at this hotel. Food is great, staff are so nice and helpful, rooms are always clean, they have new chairs and umbrellas this year as well. My favorite hotel in Cozumel

We had a few mishaps but everyone was very helpful. Trip was too short so next time we will plan it longer.

Check was quick and smooth. Especially considering we arrived much earlier than the 3:00 check in time. Once in our room we quickly discovered that the view was great great and what we purchased, but the bed was not so great. So I left a review regarding that issue and was quickly responded to by management and moved to a different room. The move not so great, the room was at ground level but I purchased an ocean view for a reason. So instead of looking at the ocean I looked at a bunch of shrubs and beach huts, not an ocean view in my eyes. The room was very dated compared to our first room, the shower was very inconsistent and would suddenly put scolding hot water on you or freezing cold water, called the front desk they quickly sent a maintenance person over he came in checked it and said it was fixed mind you he was only in the room for a minute. Problem wasn’t fixed. I never complained any further we just sucked it up and went on with our stay. So as far as the staff they are fairly quick to help out but isn’t always a perfect outcome. The food was so so. The staff were pretty good as far as service, but all depends on who was waiting on you. Many times you would have to ask for something to drink or you would sit there unnoticed... Or ignored. Tip well and they’ll treat you like a king or queen.

There is nothin bad to say about this place. Rooms are very clean and comfortable. Food is very good and the staff is amazing. You never have to wait for anything.

being denied certain foods and drinks with our all-inclusive purchase. Being treated different because we didnt have a black vip bracalet! We"ve stayed at many resorts and the ONLY thing we've had to pay for is Lobster! Waiters, waitresses and house cleaning were awesome!!! The best!!!

Carr. a Chankanaab Km 4.5 Cozumel QROO

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Fitness center
  • 24-hour business center

Located within a 5-minute walk of Arrecifes de Cozumel National Park, El Cid La Ceiba Beach All Inclusive is within a 15-minute stroll of Cha'an Ka'an Observatory of Cozumel. This 60-room, 3.5-star property has 2 restaurants along with conveniences like an outdoor pool and a fitness center.


Dining

Enjoy dining at the property's 2 onsite restaurants: La Chopa specializes in international cuisine and serves breakfast, lunch, and dinner; Trattoria Da Salvatore offers relaxing ocean views. At the end of the day, relax with a drink at the bar/lounge.


Rooms

El Cid La Ceiba Beach All Inclusive's 60 rooms provide balconies or patios, coffee makers, and free bottled water. Guests can expect to find WiFi and TVs with cable channels. Ceiling fans, safes, and ironing boards are other standard amenities.


Property features

At El Cid La Ceiba Beach All Inclusive, guests enjoy features like an outdoor pool, a fitness center, and a sauna. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include an outdoor tennis court, WiFi in public areas, and a meeting room.

Room options

Deluxe Room, Garden View

2 Queen Beds | 1 Queen Bed and 1 Queen Sofa Bed | Sleeps 4

Deluxe Room Ocean Front Elite

2 Queen Beds | 1 Queen Bed and 1 Queen Sofa Bed | Sleeps 4

Suite, 1 Bedroom, Ocean View

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Elite Suite, 1 Bedroom, Ocean View

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Guest reviews for El Cid La Ceiba Beach All Inclusive

Everyone (14) Couples (1) Family (6)
5
Family

We really enjoy this hotel. Food is great. Staff are nice and friendly.

By on Mar 20, 2020

Review comment responded on Mar 20, 2020

What a great pleasure to have the opportunity to receive your review. It is a great pleasure for us to determine that this past vacation experience has fulfilled all your expectations. We look forward to having the opportunity to welcome you back soon. Best regards, Andrés Maillard General Manager.

5
Everyone

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

First off, I would like to extend our appreciation for your time to qualify our resort. As far as we can interpret this recent stay at our facilities has fulfilled all your expectations. We look forward to have the opportunity of serving you again in the near future. Cordiallly, Andrés Maillard General Manager.

3
Everyone

no buffet on a regular basis & did not get room I paid for.

By on Nov 18, 2019

Review comment responded on Nov 27, 2019

Thank you very much for sharing your comments based on this past stay at our resort. We regret that your recent vacation experience at our resort was not as you expected. We will be enchanted to properly follow up on your feedback with the involved areas and correct the deficits in our service as soon as possible. Please do not hesitate to contact us if you desire to share more details about your experience at our resort in the future. Best regards, Iván Bringas El Cid Resorts.

5
Everyone

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

I would like to start by thanking you for granted our resort the pleasure of receiving the highest rating on Expedia. We are very happy to realize that your stay at our resort was totally enjoyable. We look forward to having the opportunity of welcoming you back, soon. Best regards, Andrés Maillard General Manager.

1
Friends

Terrible experience at check in. Rude staff. Food was ok. The first room I put in was horrible. It was literally a pullout sofa and one pillow on the bed. Not clean. No towels in the room either. I reschedule my flight so I could leave early

By on Jul 12, 2019

Review comment responded on Jul 16, 2019

On behalf of all our team, I would like to extend our appreciation for your time to qualify and evaluate our service through this platform. We regret that your recent vacation at our resort has been turned into a negative experience due to the negative situations happened since your arrival. You can be certain that this considerable deviation in our service will be properly followed up for our entire administration with the aim to correct this lack of commitment detected as soon as possible. If you desire to share with us more information and details in regards to this past experience do not hesitate to contact us your comments will truly help us to fix this inflection in our service. We sincerely hope to have another opportunity of serving you and regain your trust in our resort in the future. Sincerely, Andrés Maillard General Manager.

5
Family

The resort is small and not over crowded and we liked that. The food was ok but not bad. Staff was great and our bartenders were awesome.We had a small issue that was quickly resolved.

By on Jun 28, 2019

Review comment responded on Jun 29, 2019

First of all, I wish to thank you for qualifying our resort with this positive score on Google. We are very happy to conclude in your review that you had a positive vacation experience at our resort. For all of the members of El Cid La Ceiba Bech Resort, It will be a privilege to have another opportunity to welcome you back in the future. Sincerely, Andrés Maillard Gerente General.

5
Everyone

By on Jun 6, 2019

Review comment responded on Jun 6, 2019

De antemano, me gustaría agardecerle por tomarse el tiempo de calificar nuestro complejo a travez de este sitio. Por lo que podemos interpretar en su evaluación, usted gozó unas excelentes vacaciones durante su estadía en nuestro complejo. Si usted desea compartir su experiencia en relación a esta reciente visita a Hotel El Cid, estaremos encantados de poder escuchar sus comentarios. Para todos nosotros, será un enorme placer el tener la dicha de continuar siendo sus anfitriones en el futuro. Saludos cordiales, Andres Maillard Gerente General.

4
Everyone

By on May 13, 2019

Review comment responded on May 16, 2019

Thank you very much for taking a minute of your time to qualify and evaluate our service and facilities based on this past stay at our resort.We hope you will return soon to our facilities to enjoy a wonderful vacation

3
Family

Hotel was overall clean and had a great location right on the water. Room was very small, and had one queen bed which was hard. Food was extremely disappointing for an all inclusive. There was only one restaurant open, which was buffet only with basic buffet food. There were also other guests- some regular non AI guests, cruise ship packages, and others who had menus and quite good looking food brought out to their tables. We unfortunately did not have that package. We booked the regular room all inclusive. I wish that the other options were mentioned or that they provided adequate information for me to realize the package I booked was the poorest one. Maybe my review will help out the next traveler. Please don't book the basic room all inclusive unless you expect a small rooom with only buffet food. For comparison we have stayed at Fiesta Americana, Occidental, and Secrets on Cozumel and there is no comparison. All much superior resorts.

By on Apr 22, 2019

Review comment responded on May 3, 2019

On behalf of all the Staff at El Cid La Ceiba Beach, We would like to thank you for sharing your recent experience at our resort through Expedia. We regret that your past stay at our resort did not fulfill your expectations. We can assure you, that our purpose has always been to serve our guests with the highest etiquette service and provide the best accommodations for our guest. We are very sorry to hear about the events occurred in your room unit and restaurant, please accept our apologies for these inconveniences we will make sure to share your feedback with the areas involved and reinforce these important opportunity areas with the staff, with the aim to avoid future situations and continue serving our guests as they merit. We hope you can give us the opportunity of serving you again and restore your confidence in our resort in the future. Cordially, Andrés Maillard General Manager.

5
Family

Excellent food (all inclusive), great fitness room, perfect location, excellent value

By on Apr 13, 2019

Review comment responded on Apr 13, 2019

What a great pleasure to have the opportunity to receive y our comments based on your recent vacation experience at our resort. It is an honor to conclude in your review that you had an incredible and satisfactory stay at our complex as well as, to hear that all your expectations were met. We hope to continue being your vacation spot in the future. Cordially, Andrés Maillard General Manager

El Cid La Ceiba Beach All Inclusive

Carr. a Chankanaab Km 4.5, Cozumel, QROO 77600
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