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Casa Mexicana Cozumel

3.0 out of 5.0

Recent guest reviews

We have stayed at Casa Mexicana several times in the past 17yrs. Great Staff, and the buffet breakfast is perfect. Two doors down is Aqua Safari dive shop which is very convenient. Great Hotel/Dive shop and walking distant to all the great restaurants. John and Laura DeLay

Only issues were spotty internet in our 5th floor room. Other oddity was the only bathroom on the main floor/ public area was in a hotel room used for this purpose - strange.

Love this hotel! The staff is always friendly and helpful. Location is close to shopping and restaurants. Great place to stay!

Great spot in downtown Cozumel! Very clean and has a great breakfast!

Air condition was leaking, had to place towels in the floor. Kind of warm in temperature. Clean room. Good location. Lots of noise in the hallways, lots of slammed doors. Breakfast was excellent. Bell boy Gustavo bery kind.

We have stayed in Casa Mexicana numerous times. It has always been top notch, from chech-in to check-out. The rooms are clean and fresh. The staff works hard to ensure your room is clean and your stay is great.

It’s liking coming back home for a family visit. The staff has been there for decades and it’s such a pleasure to catch up with everyone.

Staff was friendly and helpful. Rooms were clean. Morning breakfast selection was good.

Perfect location. the staff was very polite and accommodating. I would definitely recommend and stay there again.

Our oceanfront room was spectacular. We had lots of space & excellent views of the Cozumel Channel, the lights of Playa Del Carmen & the main thoroughfare through town. We also enjoyed watching the gigantic cruise ships and ferries maneuver, disembark & embark. The breakfasts each day were delightful & the staff was super friendly and helpful. Good location to walk most places in town. We'll stay here again!!

We were there for a week. The rooms were very clean and comfortable. The staff was professional and friendly and someone was always available. They has a morning buffet that was probably the best spread I have ever seen at a hotel. Their was a very large variety of food for any taste bud. I will definitely recommend this hotel to family and friends and when I have the opportunity to go back that's where I will stay. It was a great price for everything it included.

Casa Mexicana is a great place to stay in downtown Cozumel. It is always clean, the staff is friendly, and the buffet breakfast is a bonus. You can walk to shops and restaurants. We love it!

The hotel was great, but the amazing staff is what makes this place even better. Anything we ever needed was taken care of right away, and with a smile, from Santa and Jaime at the breakfast buffet to Guttavo the doorman, and Rueben and Enrique at the front desk just to name a few, all were great. The breakfast was very good with a lot of fresh fruit, omelette bar, made to order pancakes and waffles, and so much more. We were there for 10 days and did not get tired of eating breakfast there every morning.The beds were very comfortable and the room was nice, with a great view of the water and the cruise ships. Overall we were very happy with this hotel and would definitely come back here again. A great option over the big resorts.

This was my first stay at CM. The property is centrally located downtown, which was nice for walking to restaurants/shopping; staff were wonderful; breakfast buffet was amazing & all the staff that worked it each day were great. Room was very clean, king bed was comfortable & ocean view was good(would be excellent except for the walls that projected out very far on either side of the balcony obstructing the view). I have traveled to CZM the past 8 years, staying from 1 week to 1 month, at everything from all-inclusives to hostels. I travel there to relax to scuba dive. My only negative was the NOISE. The design of the interior atrium which extends from the 2nd floor up to the 5th floor made noise in the atrium(where the breakfast buffet is offered 7-11am daily) echo very loudly up & throughout the hotel. I was in an ocean-view king room and had a door opening towards the atrium. From the time the atrium is being set up for the buffet around 6-6:30am until it is cleaned and emptied around noon, the noise of dishes clanking, people talking, children screaming, etc..is quite loud. Noise also comes from the lobby & atrium when they have live music or gatherings of different meetings, parties, etc. Worst of all was the barking dogs. The 2-3 dogs next door barked nonstop LOUDLY when their owners put them on the rooftop - both day and night. I know CM has no control over the dogs' barking, but it was NOT pleasant listening to it & made sleeping/resting very difficult!

I have stayed here many times. Staff is very friendly and helpful, rooms are spacious and clean, and the breakfast buffet has something for everyone. Close to downtown, shopping, and restaurants and balconies to hand dive gear to dry.

Excellent staff; Courteous and attentive. This hotel is very clean. Breakfast is great as it has a variety. Great location if you don’t mind walking. Meuseum, Dinning, and shopping are all at a walking distance..and lastly for the nightly rate I would highly recommend anyone to stay at Casa Mexicana, as I can’t wait to be back!

From the time you take the escalator up til the time you take it down on your last day, the stay is more than a wonderful experience. The employees are friendly and helpful. They will help you with whatever it is you need or want. The rooms are clean,beds are comfortable and the balcony view gives you a great view of the ocean. Love the place and we will stay there again and again

Excellent location and good places to eat near the hotel.

I believe this to be the cleanest hotel in Cozumel staff is friendly the beds are comfy the bathrooms are excellent all in all Best Stay Ever

For the price and location, hotel is a great option. Breakfast was great!. Semi indoor and outdoor pool was small but comfortable and relaxing, closes later at 9pm compared to other hotels that usually close at 5-6pm. Great staff. Everyone we came across were very pleasant and helpful. Rooms are a bit older but clean and comfortable. Only drawback to this hotel is is no beachfront if that is what your seeking but it does have sea/oceanview and it was walking distance to restaurants and ferry dock. We preplanned a day trip to mr. Sanchos all inclusive beach club that doesnt have lodging so this option worked for us. Only minor ding during our stay was the escalator to main floor/hotel lobby was not working in evening and overnight so had to walk up and down the still escalator while the repair guys were working on it. There was no elevator so that was a prob for some but no big deal for us. Overall great stay and enjoyed our short overnight stay in cozumel.

Ave Rafael E Melgar 457 Cozumel QROO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Pool bar
  • Outdoor pool

Casa Mexicana Cozumel places you next to Punta Morena and Rafael E Melgar Statue. This 88-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Centrally located in Cozumel, the hotel is also a short walk from Plaza Punta Langosta and Museo de la Isla de Cozumel.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Casa Mexicana Cozumel's 88 air-conditioned rooms provide balconies, refrigerators, and laptop-compatible safes. 32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

At Casa Mexicana Cozumel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is available for MXN 100.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Guest reviews for Casa Mexicana Cozumel

Everyone (43) Couples (114) Business (3) Family (27) Friends (19) Other (21)
5

great staff/location

Everyone

We have stayed at Casa Mexicana several times in the past 17yrs. Great Staff, and the buffet breakfast is perfect. Two doors down is Aqua Safari dive shop which is very convenient. Great Hotel/Dive shop and walking distant to all the great restaurants. John and Laura DeLay

By on Jun 8, 2018

Review comment responded on Jun 8, 2018

Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...

4
Everyone

Only issues were spotty internet in our 5th floor room. Other oddity was the only bathroom on the main floor/ public area was in a hotel room used for this purpose - strange.

By on May 27, 2018

Review comment responded on Jun 4, 2018

Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. About the bathroom, we were using a room because we were remodeling our public toilets in the lobby, so we can offer a better service tou our guest. Good news are that the toilets are ready now! we offer you an apology for the inconveniences caused. We look forward to your next visit in this your home away from home. Until next time...

5
Everyone

Love this hotel! The staff is always friendly and helpful. Location is close to shopping and restaurants. Great place to stay!

By , from Houston on May 14, 2018

Review comment responded on May 16, 2018

Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...

5
Everyone

Great spot in downtown Cozumel! Very clean and has a great breakfast!

By , from Illinois on Apr 2, 2018

Review comment responded on Apr 3, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...

4
Everyone

Air condition was leaking, had to place towels in the floor. Kind of warm in temperature. Clean room. Good location. Lots of noise in the hallways, lots of slammed doors. Breakfast was excellent. Bell boy Gustavo bery kind.

By on Apr 2, 2018

Review comment responded on Apr 3, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...

5

great hotel

Everyone

We have stayed in Casa Mexicana numerous times. It has always been top notch, from chech-in to check-out. The rooms are clean and fresh. The staff works hard to ensure your room is clean and your stay is great.

By on Mar 31, 2018

Review comment responded on Mar 31, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...

5

great place

Everyone

It’s liking coming back home for a family visit. The staff has been there for decades and it’s such a pleasure to catch up with everyone.

By on Mar 15, 2018

Review comment responded on Mar 24, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...

5

really convenient for divers.

Everyone

Staff was friendly and helpful. Rooms were clean. Morning breakfast selection was good.

By on Mar 11, 2018

Review comment responded on Mar 12, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...

5

perfect location.

Everyone

Perfect location. the staff was very polite and accommodating. I would definitely recommend and stay there again.

By on Mar 1, 2018

Review comment responded on Mar 2, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...

5

5th floor oceanfront room.

Everyone

Our oceanfront room was spectacular. We had lots of space & excellent views of the Cozumel Channel, the lights of Playa Del Carmen & the main thoroughfare through town. We also enjoyed watching the gigantic cruise ships and ferries maneuver, disembark & embark. The breakfasts each day were delightful & the staff was super friendly and helpful. Good location to walk most places in town. We'll stay here again!!

By on Feb 12, 2018

Review comment responded on Feb 14, 2018

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit in this your home away from home. Until the next time...