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Casa Mexicana Cozumel

3.0 out of 5.0

Recent guest reviews

Excellent location and good places to eat near the hotel.

I believe this to be the cleanest hotel in Cozumel staff is friendly the beds are comfy the bathrooms are excellent all in all Best Stay Ever

For the price and location, hotel is a great option. Breakfast was great!. Semi indoor and outdoor pool was small but comfortable and relaxing, closes later at 9pm compared to other hotels that usually close at 5-6pm. Great staff. Everyone we came across were very pleasant and helpful. Rooms are a bit older but clean and comfortable. Only drawback to this hotel is is no beachfront if that is what your seeking but it does have sea/oceanview and it was walking distance to restaurants and ferry dock. We preplanned a day trip to mr. Sanchos all inclusive beach club that doesnt have lodging so this option worked for us. Only minor ding during our stay was the escalator to main floor/hotel lobby was not working in evening and overnight so had to walk up and down the still escalator while the repair guys were working on it. There was no elevator so that was a prob for some but no big deal for us. Overall great stay and enjoyed our short overnight stay in cozumel.

Our third time to stay at Casa Mexicana, we love it !

Excellent location, the staff is the best there is. The included breakfast is fantastic and they have the cleanest hotel in town. Can't wait to get back!

We have stayed here twice a year for the last 5 years. It is clean, staff is friendly and helpful and the breakfast is excellent. Especially Santa's omelettes and Heimies smile. We have stayed at three other places but since finding Casa Mexicans we haven't stayed anywhere else.

had a great stay, awsome breakfast every morning. Clean confortable hotel and room. Great staff and location, would return to this hotel.

Love this Hotel. It's clean, comfortable, and conveniently located to everything.

We have always been pleased with the location, cleanliness, staff, and facilities. That is why we continue to return her year after year. Having stayed here prior we are pretty familiar with the hotel. We have always stayed on the 5th floor oceanfront. Each year we have booked well in advance (3-5 months) and have requested a fifth floor room. A response from the hotel staff has always been quick and affirmative of our request. Upon arrival this year we were told the room we had requested was not available and that no room was ready. I explained that we had booked the room several months in advance and even provided a copy of my correspondence with the hotel. Also mentioned that our arrival time this year was the same as the two previous years and that we had always been able to get into a room upon arrival. She then said that a room had become available. The room was on the 4th floor rather than the 5th floor I had requested. These rooms have a solid wall on one side of the balcony and do not offer the panoramic view of the 5th floor rooms. The room itself is basically the same. It had been a long day of travel and we were told nothing on the 5th floor would become available so we settled for the 4th floor room. Not a big deal but not what I would expect for a returning customer who had made the reservation and room request several months in advance.

Love the hotel, will stay there again. Walking to town is easy. The staff is great, easy check in and out. Clean clean clean. Great view with a small garden.

Very nice to be downtown in the middle of everything.

We have been coming to Casa Mexicana for many years for the Carnival/Fat Tuesday parade. The view of the parade from the 1st floor balcony has always been a treat. This year was different as management allowed a group 20 people to rope off a section on the front wall overlooking the parade. This has never been allowed in the past and many of the returning guests, 10 to 15 people were left to try and find a seat elsewhere. We have decided along with several other couples that we will not return after all the many years we have been returning to this hotel. The hotels decision to allow this group to save seats and to hell with the returning guests will have its consequences.

The WiFi was a little slow but reliable and usable in almost all areas of the hotel. The breakfast was great, a great perk, and helped kickstart the day. The in-room safe was a great perk. Take a picture of your passport, ID, custom forms, etc. and then lock them up until you leave. Best advice I ever received! You will be sorry if these are stolen. I traveled with a cold going in so take this into consideration. A water / mildew / mold smell hits you as the sliding doors open to the escalator. The smell is everywhere to a small extent even in the room. I eventually got used to it in the hotel and room. I still detected it on the escalator. I would have to check another hotel to see if this is not standard in a hot, humid environment. If you are sensitive to this I would stay elsewhere.

We always stay at Casa Mexicana. You'll not find a cleaner Hotel with a more attentive staff. This was our 7th stay with them can't wait to visit next year.

Concierge was very helpful on beaches and restaurant choices. Nice to sit on the pool deck at night and see the lights. Also nice guitar music there.

Staff is fantastic, room is clean. Super convenient location. Breakfast is top notch! I would only advise that the pool is not huge/resort-like, but if hanging by the pool isn't a deal breaker, this is the spot for you! Would DEFINATELY stay there again and/or recommend to a friend!!!

Stayed for 7 nights in Jan 2017 while diving with Aldora (which is a great operation). Hotel and rooms are very clean (as is CZM). Great location close to cheap eats or the tourist trade. Only 1/2 block to the Aldora shop, and 2 blocks to Aldora pier. Only drawback is if you have an adjoining room realize that a door is NOT a wall and you and your neighbor will hear EVERYTHING going on in the adjacent room. Having said that the city view room we had (ours was second floor and south facing) are otherwise quiet. The balcony was great and an excellent place to dry gear. The main common area and plunge pool off the lobby were a great place to relax and watch the world (and the ocean) go by. Breakfast was fabulous other than it would have been nice if it had started at 6:45 instead of 7 as we needed to be on the dive boat at 7:30 and breakfast was always a rush. Hopefully we will be back at CZM next year and if so we will gladly stay at Casa Mexicana.

The staff was friendly and helpful. The breakfast buffet was tasty and convenient. The location is perfect.

Amazing is all I can say!!! The hotel is beautiful, breakfasts are excellent and the view is gorgeous

Been staying there for years; always a Very Good experience. Staff is especially friendly. They make you feel welcome and like you are at home.

Ave Rafael E Melgar 457 Cozumel QROO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Pool bar

Casa Mexicana Cozumel places you within a 5-minute walk of Plaza Punta Langosta and Museo de la Isla de Cozumel. This 88-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Centrally located in Cozumel, the hotel is also a short walk from Central Plaza and Punta Langosta Pier.


Dining

Start your day off right with a free hot/cold buffet breakfast. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Casa Mexicana Cozumel's 88 air-conditioned rooms provide balconies, refrigerators, and laptop-compatible safes. Guests can expect to find free WiFi and 32-inch plasma TVs with satellite channels and first-run movies. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

At Casa Mexicana Cozumel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Deluxe Room, Balcony, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for Casa Mexicana Cozumel

Everyone (26) Couples (114) Business (3) Family (27) Friends (19) Other (21)
5
Everyone

Excellent location and good places to eat near the hotel.

By on Oct 3, 2017

Review comment responded on Oct 5, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

wonderful place close to everything

Everyone
In the lobby, enjoying the view

I believe this to be the cleanest hotel in Cozumel staff is friendly the beds are comfy the bathrooms are excellent all in all Best Stay Ever

By , from TX on Aug 26, 2017

Review comment responded on Aug 29, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

4

small, cute, quant

Everyone

For the price and location, hotel is a great option. Breakfast was great!. Semi indoor and outdoor pool was small but comfortable and relaxing, closes later at 9pm compared to other hotels that usually close at 5-6pm. Great staff. Everyone we came across were very pleasant and helpful. Rooms are a bit older but clean and comfortable. Only drawback to this hotel is is no beachfront if that is what your seeking but it does have sea/oceanview and it was walking distance to restaurants and ferry dock. We preplanned a day trip to mr. Sanchos all inclusive beach club that doesnt have lodging so this option worked for us. Only minor ding during our stay was the escalator to main floor/hotel lobby was not working in evening and overnight so had to walk up and down the still escalator while the repair guys were working on it. There was no elevator so that was a prob for some but no big deal for us. Overall great stay and enjoyed our short overnight stay in cozumel.

By , from los angeles, ca on Jul 16, 2017

Review comment responded on Jul 20, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

casa mexicana

Everyone

Our third time to stay at Casa Mexicana, we love it !

By on Jul 12, 2017

Review comment responded on Jul 14, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

love this place!

Everyone

Excellent location, the staff is the best there is. The included breakfast is fantastic and they have the cleanest hotel in town. Can't wait to get back!

By , from Denver CO on May 16, 2017

Review comment responded on May 18, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

our favorite place to stay in cozumel.

Everyone

We have stayed here twice a year for the last 5 years. It is clean, staff is friendly and helpful and the breakfast is excellent. Especially Santa's omelettes and Heimies smile. We have stayed at three other places but since finding Casa Mexicans we haven't stayed anywhere else.

By , from Scottsboro, Alabama on May 12, 2017

Review comment responded on May 15, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

very nice hotel close to markets, restaurants

Everyone

had a great stay, awsome breakfast every morning. Clean confortable hotel and room. Great staff and location, would return to this hotel.

By , from Devon Alberta on May 12, 2017

Review comment responded on May 15, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

great hotel

Everyone

Love this Hotel. It's clean, comfortable, and conveniently located to everything.

By , from Houston, Texas on May 8, 2017

Review comment responded on May 10, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

4

third year in a row staying at casa mexicana

Everyone

We have always been pleased with the location, cleanliness, staff, and facilities. That is why we continue to return her year after year. Having stayed here prior we are pretty familiar with the hotel. We have always stayed on the 5th floor oceanfront. Each year we have booked well in advance (3-5 months) and have requested a fifth floor room. A response from the hotel staff has always been quick and affirmative of our request. Upon arrival this year we were told the room we had requested was not available and that no room was ready. I explained that we had booked the room several months in advance and even provided a copy of my correspondence with the hotel. Also mentioned that our arrival time this year was the same as the two previous years and that we had always been able to get into a room upon arrival. She then said that a room had become available. The room was on the 4th floor rather than the 5th floor I had requested. These rooms have a solid wall on one side of the balcony and do not offer the panoramic view of the 5th floor rooms. The room itself is basically the same. It had been a long day of travel and we were told nothing on the 5th floor would become available so we settled for the 4th floor room. Not a big deal but not what I would expect for a returning customer who had made the reservation and room request several months in advance.

By , from Richmond, VA USA on May 8, 2017

Review comment responded on May 10, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

great hotel

Everyone
Our view😊 The garden😍

Love the hotel, will stay there again. Walking to town is easy. The staff is great, easy check in and out. Clean clean clean. Great view with a small garden.

By , from Castle Rock, Co on Apr 29, 2017

Review comment responded on May 2, 2017

Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...