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Casa Mexicana Cozumel

3.0 out of 5.0

Recent guest reviews

We were there for a week. The rooms were very clean and comfortable. The staff was professional and friendly and someone was always available. They has a morning buffet that was probably the best spread I have ever seen at a hotel. Their was a very large variety of food for any taste bud. I will definitely recommend this hotel to family and friends and when I have the opportunity to go back that's where I will stay. It was a great price for everything it included.

Casa Mexicana is a great place to stay in downtown Cozumel. It is always clean, the staff is friendly, and the buffet breakfast is a bonus. You can walk to shops and restaurants. We love it!

The hotel was great, but the amazing staff is what makes this place even better. Anything we ever needed was taken care of right away, and with a smile, from Santa and Jaime at the breakfast buffet to Guttavo the doorman, and Rueben and Enrique at the front desk just to name a few, all were great. The breakfast was very good with a lot of fresh fruit, omelette bar, made to order pancakes and waffles, and so much more. We were there for 10 days and did not get tired of eating breakfast there every morning.The beds were very comfortable and the room was nice, with a great view of the water and the cruise ships. Overall we were very happy with this hotel and would definitely come back here again. A great option over the big resorts.

This was my first stay at CM. The property is centrally located downtown, which was nice for walking to restaurants/shopping; staff were wonderful; breakfast buffet was amazing & all the staff that worked it each day were great. Room was very clean, king bed was comfortable & ocean view was good(would be excellent except for the walls that projected out very far on either side of the balcony obstructing the view). I have traveled to CZM the past 8 years, staying from 1 week to 1 month, at everything from all-inclusives to hostels. I travel there to relax to scuba dive. My only negative was the NOISE. The design of the interior atrium which extends from the 2nd floor up to the 5th floor made noise in the atrium(where the breakfast buffet is offered 7-11am daily) echo very loudly up & throughout the hotel. I was in an ocean-view king room and had a door opening towards the atrium. From the time the atrium is being set up for the buffet around 6-6:30am until it is cleaned and emptied around noon, the noise of dishes clanking, people talking, children screaming, etc..is quite loud. Noise also comes from the lobby & atrium when they have live music or gatherings of different meetings, parties, etc. Worst of all was the barking dogs. The 2-3 dogs next door barked nonstop LOUDLY when their owners put them on the rooftop - both day and night. I know CM has no control over the dogs' barking, but it was NOT pleasant listening to it & made sleeping/resting very difficult!

I have stayed here many times. Staff is very friendly and helpful, rooms are spacious and clean, and the breakfast buffet has something for everyone. Close to downtown, shopping, and restaurants and balconies to hand dive gear to dry.

Excellent staff; Courteous and attentive. This hotel is very clean. Breakfast is great as it has a variety. Great location if you don’t mind walking. Meuseum, Dinning, and shopping are all at a walking distance..and lastly for the nightly rate I would highly recommend anyone to stay at Casa Mexicana, as I can’t wait to be back!

From the time you take the escalator up til the time you take it down on your last day, the stay is more than a wonderful experience. The employees are friendly and helpful. They will help you with whatever it is you need or want. The rooms are clean,beds are comfortable and the balcony view gives you a great view of the ocean. Love the place and we will stay there again and again

Excellent location and good places to eat near the hotel.

I believe this to be the cleanest hotel in Cozumel staff is friendly the beds are comfy the bathrooms are excellent all in all Best Stay Ever

For the price and location, hotel is a great option. Breakfast was great!. Semi indoor and outdoor pool was small but comfortable and relaxing, closes later at 9pm compared to other hotels that usually close at 5-6pm. Great staff. Everyone we came across were very pleasant and helpful. Rooms are a bit older but clean and comfortable. Only drawback to this hotel is is no beachfront if that is what your seeking but it does have sea/oceanview and it was walking distance to restaurants and ferry dock. We preplanned a day trip to mr. Sanchos all inclusive beach club that doesnt have lodging so this option worked for us. Only minor ding during our stay was the escalator to main floor/hotel lobby was not working in evening and overnight so had to walk up and down the still escalator while the repair guys were working on it. There was no elevator so that was a prob for some but no big deal for us. Overall great stay and enjoyed our short overnight stay in cozumel.

Our third time to stay at Casa Mexicana, we love it !

Excellent location, the staff is the best there is. The included breakfast is fantastic and they have the cleanest hotel in town. Can't wait to get back!

We have stayed here twice a year for the last 5 years. It is clean, staff is friendly and helpful and the breakfast is excellent. Especially Santa's omelettes and Heimies smile. We have stayed at three other places but since finding Casa Mexicans we haven't stayed anywhere else.

had a great stay, awsome breakfast every morning. Clean confortable hotel and room. Great staff and location, would return to this hotel.

Love this Hotel. It's clean, comfortable, and conveniently located to everything.

We have always been pleased with the location, cleanliness, staff, and facilities. That is why we continue to return her year after year. Having stayed here prior we are pretty familiar with the hotel. We have always stayed on the 5th floor oceanfront. Each year we have booked well in advance (3-5 months) and have requested a fifth floor room. A response from the hotel staff has always been quick and affirmative of our request. Upon arrival this year we were told the room we had requested was not available and that no room was ready. I explained that we had booked the room several months in advance and even provided a copy of my correspondence with the hotel. Also mentioned that our arrival time this year was the same as the two previous years and that we had always been able to get into a room upon arrival. She then said that a room had become available. The room was on the 4th floor rather than the 5th floor I had requested. These rooms have a solid wall on one side of the balcony and do not offer the panoramic view of the 5th floor rooms. The room itself is basically the same. It had been a long day of travel and we were told nothing on the 5th floor would become available so we settled for the 4th floor room. Not a big deal but not what I would expect for a returning customer who had made the reservation and room request several months in advance.

Love the hotel, will stay there again. Walking to town is easy. The staff is great, easy check in and out. Clean clean clean. Great view with a small garden.

Very nice to be downtown in the middle of everything.

We have been coming to Casa Mexicana for many years for the Carnival/Fat Tuesday parade. The view of the parade from the 1st floor balcony has always been a treat. This year was different as management allowed a group 20 people to rope off a section on the front wall overlooking the parade. This has never been allowed in the past and many of the returning guests, 10 to 15 people were left to try and find a seat elsewhere. We have decided along with several other couples that we will not return after all the many years we have been returning to this hotel. The hotels decision to allow this group to save seats and to hell with the returning guests will have its consequences.

The WiFi was a little slow but reliable and usable in almost all areas of the hotel. The breakfast was great, a great perk, and helped kickstart the day. The in-room safe was a great perk. Take a picture of your passport, ID, custom forms, etc. and then lock them up until you leave. Best advice I ever received! You will be sorry if these are stolen. I traveled with a cold going in so take this into consideration. A water / mildew / mold smell hits you as the sliding doors open to the escalator. The smell is everywhere to a small extent even in the room. I eventually got used to it in the hotel and room. I still detected it on the escalator. I would have to check another hotel to see if this is not standard in a hot, humid environment. If you are sensitive to this I would stay elsewhere.

Ave Rafael E Melgar 457 Cozumel QROO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Pool bar
  • Outdoor pool

Casa Mexicana Cozumel places you within a 5-minute walk of Plaza Punta Langosta and Museo de la Isla de Cozumel. This 88-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Centrally located in Cozumel, the hotel is also a short walk from Central Plaza and Punta Langosta Pier.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 11:30 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Casa Mexicana Cozumel's 88 air-conditioned rooms provide balconies, refrigerators, and laptop-compatible safes. 32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

At Casa Mexicana Cozumel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is available for MXN 100.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Deluxe Room, Balcony, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for Casa Mexicana Cozumel

Everyone (33) Couples (114) Business (3) Family (27) Friends (19) Other (21)
5

casa mexicana stay

Everyone

We were there for a week. The rooms were very clean and comfortable. The staff was professional and friendly and someone was always available. They has a morning buffet that was probably the best spread I have ever seen at a hotel. Their was a very large variety of food for any taste bud. I will definitely recommend this hotel to family and friends and when I have the opportunity to go back that's where I will stay. It was a great price for everything it included.

By , from colorado on Dec 11, 2017

Review comment responded on Dec 12, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

best downtown hotel

Everyone

Casa Mexicana is a great place to stay in downtown Cozumel. It is always clean, the staff is friendly, and the buffet breakfast is a bonus. You can walk to shops and restaurants. We love it!

By , from Houston, Texas on Dec 4, 2017

Review comment responded on Dec 8, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

amazing staff!!

Everyone

The hotel was great, but the amazing staff is what makes this place even better. Anything we ever needed was taken care of right away, and with a smile, from Santa and Jaime at the breakfast buffet to Guttavo the doorman, and Rueben and Enrique at the front desk just to name a few, all were great. The breakfast was very good with a lot of fresh fruit, omelette bar, made to order pancakes and waffles, and so much more. We were there for 10 days and did not get tired of eating breakfast there every morning.The beds were very comfortable and the room was nice, with a great view of the water and the cruise ships. Overall we were very happy with this hotel and would definitely come back here again. A great option over the big resorts.

By , from Austin on Nov 19, 2017

Review comment responded on Nov 23, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

3

lots of noise but nice hotel and great staff

Everyone

This was my first stay at CM. The property is centrally located downtown, which was nice for walking to restaurants/shopping; staff were wonderful; breakfast buffet was amazing & all the staff that worked it each day were great. Room was very clean, king bed was comfortable & ocean view was good(would be excellent except for the walls that projected out very far on either side of the balcony obstructing the view). I have traveled to CZM the past 8 years, staying from 1 week to 1 month, at everything from all-inclusives to hostels. I travel there to relax to scuba dive. My only negative was the NOISE. The design of the interior atrium which extends from the 2nd floor up to the 5th floor made noise in the atrium(where the breakfast buffet is offered 7-11am daily) echo very loudly up & throughout the hotel. I was in an ocean-view king room and had a door opening towards the atrium. From the time the atrium is being set up for the buffet around 6-6:30am until it is cleaned and emptied around noon, the noise of dishes clanking, people talking, children screaming, etc..is quite loud. Noise also comes from the lobby & atrium when they have live music or gatherings of different meetings, parties, etc. Worst of all was the barking dogs. The 2-3 dogs next door barked nonstop LOUDLY when their owners put them on the rooftop - both day and night. I know CM has no control over the dogs' barking, but it was NOT pleasant listening to it & made sleeping/resting very difficult!

By , from usa on Nov 8, 2017

Review comment responded on Nov 11, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

nice hotel close to downtown.

Everyone

I have stayed here many times. Staff is very friendly and helpful, rooms are spacious and clean, and the breakfast buffet has something for everyone. Close to downtown, shopping, and restaurants and balconies to hand dive gear to dry.

By , from Grand Rapids, MI on Oct 30, 2017

Review comment responded on Oct 31, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

cozumel = paradise!

Everyone

Excellent staff; Courteous and attentive. This hotel is very clean. Breakfast is great as it has a variety. Great location if you don’t mind walking. Meuseum, Dinning, and shopping are all at a walking distance..and lastly for the nightly rate I would highly recommend anyone to stay at Casa Mexicana, as I can’t wait to be back!

By , from Denver,Colorado on Oct 24, 2017

Review comment responded on Oct 27, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

always great with a view, too

Everyone

From the time you take the escalator up til the time you take it down on your last day, the stay is more than a wonderful experience. The employees are friendly and helpful. They will help you with whatever it is you need or want. The rooms are clean,beds are comfortable and the balcony view gives you a great view of the ocean. Love the place and we will stay there again and again

By on Oct 22, 2017

Review comment responded on Oct 24, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5
Everyone

Excellent location and good places to eat near the hotel.

By on Oct 3, 2017

Review comment responded on Oct 5, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

5

wonderful place close to everything

Everyone
In the lobby, enjoying the view

I believe this to be the cleanest hotel in Cozumel staff is friendly the beds are comfy the bathrooms are excellent all in all Best Stay Ever

By , from TX on Aug 26, 2017

Review comment responded on Aug 29, 2017

Dear guest, Thanks for staying with us. We appreciate your feedback! It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

4

small, cute, quant

Everyone

For the price and location, hotel is a great option. Breakfast was great!. Semi indoor and outdoor pool was small but comfortable and relaxing, closes later at 9pm compared to other hotels that usually close at 5-6pm. Great staff. Everyone we came across were very pleasant and helpful. Rooms are a bit older but clean and comfortable. Only drawback to this hotel is is no beachfront if that is what your seeking but it does have sea/oceanview and it was walking distance to restaurants and ferry dock. We preplanned a day trip to mr. Sanchos all inclusive beach club that doesnt have lodging so this option worked for us. Only minor ding during our stay was the escalator to main floor/hotel lobby was not working in evening and overnight so had to walk up and down the still escalator while the repair guys were working on it. There was no elevator so that was a prob for some but no big deal for us. Overall great stay and enjoyed our short overnight stay in cozumel.

By , from los angeles, ca on Jul 16, 2017

Review comment responded on Jul 20, 2017

Dear guest, Thank you very much for your comment it is very important for us. It’s been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...