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Recent guest reviews

For $500 a night I expected more than we got. Our room door looked like it had been kicked in and we had to "jiggle it" to open it. A fact they failed to tell us when checking in and we had to go ask why we couldn't get in when our key worked. The nighttime food was good and the buffet was ok, but one day we were going on a snorkel tour at one and they were turning over all of the food. We waited an hour and never got food before going out for three hours. While we were there we never ate anywhere else, not even snacks. But all of us got diarrhea by the third morning. Even worse, the pool, which is supposed to close at 8 pm, stayed open with drunk people until midnight and then the bartenders played loud music while cleaning the bar. So we couldn't even sleep. Just a disappointment. But the pool is awesome as are their beach beds and seats. The rooms themselves are nice too.

Staff was very accommodating and friendly. The hotel was pretty and rooms were nice. We had a king suite with an ocean view. Every night was a beautiful sunset. The food was delicious. Restaurants were able to accommodate our group of 11 (6 adults and 5 kids) every night for dinner. There is no sand beach, but chairs, cabanas, and beds right on the waterfront. We were able to get a spot every day. Great snorkeling right off the pier. Water was beautiful hues of blue. Pool was nice with a swim up bar. Excellent all inclusive hotel. Adults and kids had a great time. I would come back here with my family in a heartbeat! Great value!

Everything was more than perfect! Staff treated us all like royalty!

We thoroughly enjoyed our trip, however there were a few nuances. 1-The lounge areas along the ocean were blocked off with caution tape along with the stairs to the ocean. 2- There was no bartender at the swim up bar, majority of our trip. 3- We went to dinner at Rosato, asked to sit outside, and were told it was for the “special menu” - lobster and steak dinners in which you had to pay $50+ for. We handed him a $10 and he let us sit outside, on an empty balcony that wasn’t being used because they weren’t allowing seating. 4- Upon arrival, we were asked to go to a 90 minute presentation for the Explorean - their sister hotel. We told them no, and were constantly urged and hassled to buy excursions and attend this presentation. All else considered - we had a beautiful time, the resort staff for the most part were wonderful. Very clean resort.

Staff was very friendly, food was delicious, place was clean The only down fall is the man made beach with limited access to the ocean but that is just the region of that side of the island

We stayed for 7 days from Dec 29 2018 - Jan 5, 2019. The rooms were very clean and the suite was very nice. We stayed less than two years prior and this experience did not measure up at times. New Years Eve dinner at the Italian Restaurant was a disappointment. The mushroom soup appeared to have silica gel beads which at first were explained to us as tapioca. When we questioned them again, the chef came out and insisted they were mushroom seeds. New Years countdown occurred 5 minutes early with little announcement. Our other concern was a two times at the breakfast buffet, we were not waited on for drinks and no one stopped by our table. There were great points to the trip, Marco at LA CEVICHERIA was wonderful as were other members of the staff including the bell boys. Many others were wonderful as well but I do not recall their names. The food aside from New Years was good. Check in and out was very simple. Through Orbitz, I was told I would receive VIP check in and a bottle of wine. VIP check in was wonderful but I never received the bottle of wine. All in all we enjoyed but there were a few ups and downs.

Amazing view of the beach. Loved that snorkeling was included. Food was great, better than most resorts I went too. Staff was friendly and knew our names. Would definitely come back

Best part was the that you could jump right in the ocean and snorkel. We saw many fish and even a moray spotted eel. Staff was very helpful and friendly. Great place if you have kids as it is family friendly.

I love Fiesta Americana and the location. The snorkeling is excellent. The food at the resort is very good as well. The staff is amazing. The entertainment is enjoyable. The first time I stayed there, I really enjoyed my room. This time the room we were booked in was much smaller. I would say that was my only disappointment. But I will keep going back to this resort because it is fantastic. ~Crystal

Beautiful resort. Wish more of the workers spoke English

This was our 5th stay at Fiesta Americana over a 17 year period. It just gets better and better. The upgrades are significant and we enjoyed every part of our stay. The staff was exceptional. Every person was gracious, giving, and kind. We didn't eat anywhere except Fiesta Americana because the food was so good. Since we are vegetarian, we asked for something without meat several times and we were always happy with what the chef graciously prepared. The coffee, expresso and ice cream at the Snack Bar were all great but the staff was even better! Gracious and sweet! We tried all the restaurants and found the food tasty and the environments classy! I recommend Fiesta Americana to everyone and Orbitz offered the perfect vacation package!!!!

I stay here at least once a year for diving over the last 10 yrs except for the remodeling, that brought great improvements to the hotel. After the remodel they maintained some of original staff that kept the old home feel about the resort, but the resort became a little to commercial and to mush business first. You didn't finish the check in before the sale pitches would start. Fortunately that behavior slowed down some over the last couple of years and you can check in without any pressure. This last visit had a noticeable change with the staff at the resort. All of it in the positive in my opinion. For the most part every staff member was friendly and helpful. Along with a noticeable presence of the hotel manage throughout the facility. As a diver the location is great. Far enough south that I get picked up after a relaxing breakfast just steps away from the dock. Breakfast buffet has a good variety of fruit yogurt and pastries but the staples are mediocre but flavorful, so you can get some protein without filling up on a omelet. After the dive your right where you want to be. The dock is just steps away from three forms of food. I will choose the Taco bar with its sea food over the buffet or the hot dog and hamburger stand. By the way all three locations right on the beach. Dinner easy, Three restaurant to choose from and sushi some times along with room service as needed. All provide a great meal with a decent attempt at providing a hotel based upscale dining.

Always a pleasure here. Good snorkeling right in front. Staff is very good.

We loved our stay at the Fiesta Americana. The staff was very friendly and attentive to our needs. The food and drink choices were many and terrific. The cleanliness of the facility was great. There is nothing we could ask for to have had a better vacation.

This was our second stay at Fiesta Americana & we will likely never stay anywhere else. Though some of the details were lacking, like some missing tile & tile grout in the pool, the overall finishes in the room & facilities are updated & modern- like travertine tile & modern glass shower doors, new rain shower head in the shower, & modern tile throughout the halls of the resort. The A/C worked great, though we didn't need it much. The food is always great. Big buffets for breakfast & lunch facing the ocean. Huge variety of fresh fruit, salads, & plenty of steak, chicken, pork & fish to choose from. This year they added a quesadilla station to breakfast, with the best hand made corn tortillas I've ever had! Their salsa selection ranges from gringo mild to burn your face off hot. And, of course, they will make your omelettes to order with whatever ingredients sound good to you each morning. Tons of bread to choose from, as well. The restaurants are also good- with a delicious Cochinita pork dinner at the Mexican restaurant and wonderful shrimp fettucini at the Italian restaurant. We never tried the fresh sushi station, but their coffee bar espresso and ice cream sure did hit the spot between meals. Staff always catered to our 3 year old's picky pallet, bringing him chocolate milk, bananas & pnut butter spoons upon request. The lap pool next to the buffet was heated and wonderful, but unfortunately the main pool wasn't heated, which was a little chilly.

We really enjoy breakfast on the beach each morning. Very convenient for our dive operation to pick us up at the pier.

Gorgeous coral and fish immediately north of hotel. Incredible staff, outstanding! Food very good, not exceptional, but more than happy with it. Maybe cut down sweetness on ALL sauces. Drinks are weak, but you can specify how you want it and they are more than happy to comply. Our whole family of four separate rooms were upgraded to suites because they were available. Wonderful rooms, great views! Minor complaint that beds were a little hard, but slept well after day in ocean. Room service is very good! We did have to get our room keys rescanned 5 days out of the 9 we were there, but we considered this just a hiccup. All the service staff were unbelievably friendly and trying their best to please. I noticed it made no difference whether they received tips or not, but PLEASE bring lots of small bills to do so. They work VERY HARD and long hours non stop for very little. This was our second time here and as good as it was last time, was even better this time.

Love breakfast on the ocean! Upgraded to a suite! Wonderful place! Stayed here last year. Returned this year with whole family. Best all-inclusive for snorkeling, which is FANTASTIC!!

Second time at this resort & everything was perfection as usual. Only tip would be we booked our room for 4 adults because I have 2 teen boys. The option when booking was a Master Suite. The room was great but the pull out bed was entirely too small for my kids. Opt for 2 rooms instead of the suite if your kids are not elementary age/size. The is also a Governors Suite which has an additional bedroom attached to the Master Suite that would make for a better option.

First impression is that they took a lot of time to make to very nice upgrades to the hotel from the previous owners. During check in, it was a good thing that I had history with the location since they make the sales pitch and offer the great up grade to stay in the Explorian. The Explorian sits in the back of the hotel a short walk to the main hotel building where all the food drinks and comfortable weather is. So I declined any up grade since all the up graded rooms are located away from ocean views and breeze. Go for it if you like heat and bugs (avoid the sales pitch). Staff is very pleasant and work hard. During the time we would tip regularly through our stay with american cash. But when we wanted to get change for our larger bills no one could give change other then the people that had tip jars. Also tried to purchase items at the hotel and again no dollars excepted only pesos or credit card. Tough when all you want is a simple razor. Room was nice and clean with small stocked refrigerator with water, soda and beer. Everything would get restocked every day for free. Every afternoon staff would drop off a fresh bottle of water with out having to chase some one down. Three restaurants all with descent flavor and some good diversity along with a decent buffet every night. Lunch time food is a good veriety at two beach huts. one with burgers and dogs the other is Mexican sea food and tacos.

Carretera A Chankanaab Km 7 5 Cozumel QROO

Hotel highlights

  • Close to Chankanaab National Park and Chankanaab Beach Adventure Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 0.9 mi (1.5 km) from Chankanaab National Park, Fiesta Americana Cozumel - All Inclusive is within a 10-minute drive of other popular attractions like Mr. Sancho's Beach Club. This 102-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a marina.


Dining

Relish the Italian cuisine at Rosato, one of 7 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with cable channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include free minibar items, a furnished balcony, and a sofa bed.


Property features

Fiesta Americana Cozumel - All Inclusive features a private beach, a marina, and a full-service spa. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include 2 outdoor pools, a fitness center, and free WiFi in public areas.

Room options

Suite, 3 Bedrooms, Non Smoking (Imperial)

King 2 | Sleeps 10

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Full 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking (Master)

King 1 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 4

Guest reviews for Fiesta Americana Cozumel - All Inclusive

Everyone (26) Couples (121) Business (1) Family (51) Other (27) Friends (32)
3
Everyone

For $500 a night I expected more than we got. Our room door looked like it had been kicked in and we had to "jiggle it" to open it. A fact they failed to tell us when checking in and we had to go ask why we couldn't get in when our key worked. The nighttime food was good and the buffet was ok, but one day we were going on a snorkel tour at one and they were turning over all of the food. We waited an hour and never got food before going out for three hours. While we were there we never ate anywhere else, not even snacks. But all of us got diarrhea by the third morning. Even worse, the pool, which is supposed to close at 8 pm, stayed open with drunk people until midnight and then the bartenders played loud music while cleaning the bar. So we couldn't even sleep. Just a disappointment. But the pool is awesome as are their beach beds and seats. The rooms themselves are nice too.

By on Apr 19, 2019

Review comment responded on May 3, 2019

First of all I would like to thank you for taking the time to share your comments on your recent stay with us.I do regret that we did not meet your expectations during the time you spent ; please accept my apologies for inconveniences you mentioned in your valuable feedback. I assure you that there is nothing more important for us as comfort and satisfaction of every person who gives us an honor of being our guest, Should you consider Fiesta Americana Cozumel for your next vacations in the future, please do not hesitate to contact me for any pre-arrival arrangements.

5
Families

Staff was very accommodating and friendly. The hotel was pretty and rooms were nice. We had a king suite with an ocean view. Every night was a beautiful sunset. The food was delicious. Restaurants were able to accommodate our group of 11 (6 adults and 5 kids) every night for dinner. There is no sand beach, but chairs, cabanas, and beds right on the waterfront. We were able to get a spot every day. Great snorkeling right off the pier. Water was beautiful hues of blue. Pool was nice with a swim up bar. Excellent all inclusive hotel. Adults and kids had a great time. I would come back here with my family in a heartbeat! Great value!

By on Apr 3, 2019

Review comment responded on Apr 19, 2019

Thank you for enjoying the excellence of our service and facilities and for allowing us to make your stay a memorable experience. Regards,

5
Families

Everything was more than perfect! Staff treated us all like royalty!

By , from Hallettsville on Mar 19, 2019

Review comment responded on Mar 23, 2019

It has been an honor to have her at Fiesta Americana Cozumel Thank you for enjoying the excellence of our service and facilities and for allowing us to make your stay a perfect and memorable experience. We appreciate your preference and wish to return soon to your home.

5
Partner Couples

We thoroughly enjoyed our trip, however there were a few nuances. 1-The lounge areas along the ocean were blocked off with caution tape along with the stairs to the ocean. 2- There was no bartender at the swim up bar, majority of our trip. 3- We went to dinner at Rosato, asked to sit outside, and were told it was for the “special menu” - lobster and steak dinners in which you had to pay $50+ for. We handed him a $10 and he let us sit outside, on an empty balcony that wasn’t being used because they weren’t allowing seating. 4- Upon arrival, we were asked to go to a 90 minute presentation for the Explorean - their sister hotel. We told them no, and were constantly urged and hassled to buy excursions and attend this presentation. All else considered - we had a beautiful time, the resort staff for the most part were wonderful. Very clean resort.

By on Feb 28, 2019

Review comment responded on Mar 1, 2019

Thanks for your preference. we appreciate your feedback Thank you for your recommendations and we are looking forward to your next visit

5
Partner Couples

Staff was very friendly, food was delicious, place was clean The only down fall is the man made beach with limited access to the ocean but that is just the region of that side of the island

By on Feb 24, 2019

Review comment responded on Feb 25, 2019

Thanks for your preference. we appreciate your feedback

3
Everyone

We stayed for 7 days from Dec 29 2018 - Jan 5, 2019. The rooms were very clean and the suite was very nice. We stayed less than two years prior and this experience did not measure up at times. New Years Eve dinner at the Italian Restaurant was a disappointment. The mushroom soup appeared to have silica gel beads which at first were explained to us as tapioca. When we questioned them again, the chef came out and insisted they were mushroom seeds. New Years countdown occurred 5 minutes early with little announcement. Our other concern was a two times at the breakfast buffet, we were not waited on for drinks and no one stopped by our table. There were great points to the trip, Marco at LA CEVICHERIA was wonderful as were other members of the staff including the bell boys. Many others were wonderful as well but I do not recall their names. The food aside from New Years was good. Check in and out was very simple. Through Orbitz, I was told I would receive VIP check in and a bottle of wine. VIP check in was wonderful but I never received the bottle of wine. All in all we enjoyed but there were a few ups and downs.

By on Jan 8, 2019

Review comment responded on Jan 12, 2019

Allow me to extend my sincere apology if we were unable to meet your expectations during your recent stay with us. At Fiesta Americana Cozumel we are trying to provide the best experience on the quality of the service, the food we will enforce our standards in order to keep our highest levels. I assure you that our main purpose is the comfort and satisfaction of our guest, there is nothing more important for us than make you feel as home. Thank you again for your valuable review and recommendations, please feel free to contact us for any assistance in the future.

5

gorgeous view

Everyone

Amazing view of the beach. Loved that snorkeling was included. Food was great, better than most resorts I went too. Staff was friendly and knew our names. Would definitely come back

By , from Dallas, Tx on Aug 15, 2018

Review comment responded on Aug 20, 2018

Thanks for your visit, and preference.

5

snorkel right in front of hotel

Everyone

Best part was the that you could jump right in the ocean and snorkel. We saw many fish and even a moray spotted eel. Staff was very helpful and friendly. Great place if you have kids as it is family friendly.

By on Aug 7, 2018

Review comment responded on Aug 15, 2018

Thank you for answering and for sharing your comments, which contribute greatly to continuing to improve our service. It is gratifying to know that your stay became a pleasant vacation. We look forward to welcoming you again

4
Everyone

I love Fiesta Americana and the location. The snorkeling is excellent. The food at the resort is very good as well. The staff is amazing. The entertainment is enjoyable. The first time I stayed there, I really enjoyed my room. This time the room we were booked in was much smaller. I would say that was my only disappointment. But I will keep going back to this resort because it is fantastic. ~Crystal

By , from Kentucky on May 28, 2018

Review comment responded on Jun 9, 2018

Please allow me to express my sincere gratefulness for sharing with us this generous comments about our services. I truly hope that memories of this vacation will bring you back

4
Everyone

Beautiful resort. Wish more of the workers spoke English

By on May 20, 2018

Review comment responded on May 21, 2018

Thank you for choosing Fiesta Americana Cozumel. we appreciate your feedback.

Fiesta Americana Cozumel - All Inclusive

Carretera A Chankanaab Km 7 5, Cozumel, QROO 77600
url importing https://www.orbitz.com/Cozumel-Hotels-Fiesta-Americana-Cozumel---All-Inclusive.h2260-p2.Hotel-Reviews