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Recent guest reviews

The hotel was great. Lack of food choices after 5:30 pm or anytime at night

Friendly staff. They would do anything you requested.

We did not like the deception upon arriving; they sit you down with a concierge who maps out all there is to do in the area and proceeds to tell you what discounts he can give you. Just go to breakfast with a guide and he will show you all around the property. We figured it was a ploy to sell time share and next day cancelled. Oh the price of the rental car, etc. doubled. We talked with others who did the talk and they were offered a free rental. We tried to use the kayaks nut were told since we didn’t do the sales pitch, we could not use them...not even if we paid. The food was not outstanding. We will not be returning. We were also hoodwinked on the shuttle to and from the airport by booking online. It was more than double the price of just securing our own taxi at the airport.

Very continent to not have to carry my wallet around to pay for everything. This place is all inclusive. Super clean, very nice, and has great customer service. At every turn there is a restaurant or a bar. I have been to fiesta three times and when I go to Cozumel for diving and fishing that’s where I stay!

Everything was well maintained and clean including the room, restaurants, beach area. Staff was over the top and the food was unbelievable . This was a whole class above what you would expect from an all inclusive stay.

Staff is incredibly friendly and helpful! Nice clean room with balcony. Food was delicious and drinks were great. Dive boat pick on premises - lots of cabanas and plenty of room - never felt crowded even though they said this was their busy season. Every nite there is an event around the lobby bar and pool our family enjoyed our stay! We would go again! Far enough from town to be peaceful but close enough to make it easy to get to town in 10 minutes or so.

The staff was super friendly and so hospitable. The location of the resort was ideal, the pier in front of the resort offered easy access to our dive boat. For the type of resort that Fiesta Americana is the coffee was terrible. They need to invest in better coffee machines!

For $500 a night I expected more than we got. Our room door looked like it had been kicked in and we had to "jiggle it" to open it. A fact they failed to tell us when checking in and we had to go ask why we couldn't get in when our key worked. The nighttime food was good and the buffet was ok, but one day we were going on a snorkel tour at one and they were turning over all of the food. We waited an hour and never got food before going out for three hours. While we were there we never ate anywhere else, not even snacks. But all of us got diarrhea by the third morning. Even worse, the pool, which is supposed to close at 8 pm, stayed open with drunk people until midnight and then the bartenders played loud music while cleaning the bar. So we couldn't even sleep. Just a disappointment. But the pool is awesome as are their beach beds and seats. The rooms themselves are nice too.

Staff was very accommodating and friendly. The hotel was pretty and rooms were nice. We had a king suite with an ocean view. Every night was a beautiful sunset. The food was delicious. Restaurants were able to accommodate our group of 11 (6 adults and 5 kids) every night for dinner. There is no sand beach, but chairs, cabanas, and beds right on the waterfront. We were able to get a spot every day. Great snorkeling right off the pier. Water was beautiful hues of blue. Pool was nice with a swim up bar. Excellent all inclusive hotel. Adults and kids had a great time. I would come back here with my family in a heartbeat! Great value!

Everything was more than perfect! Staff treated us all like royalty!

We thoroughly enjoyed our trip, however there were a few nuances. 1-The lounge areas along the ocean were blocked off with caution tape along with the stairs to the ocean. 2- There was no bartender at the swim up bar, majority of our trip. 3- We went to dinner at Rosato, asked to sit outside, and were told it was for the “special menu” - lobster and steak dinners in which you had to pay $50+ for. We handed him a $10 and he let us sit outside, on an empty balcony that wasn’t being used because they weren’t allowing seating. 4- Upon arrival, we were asked to go to a 90 minute presentation for the Explorean - their sister hotel. We told them no, and were constantly urged and hassled to buy excursions and attend this presentation. All else considered - we had a beautiful time, the resort staff for the most part were wonderful. Very clean resort.

Staff was very friendly, food was delicious, place was clean The only down fall is the man made beach with limited access to the ocean but that is just the region of that side of the island

We stayed for 7 days from Dec 29 2018 - Jan 5, 2019. The rooms were very clean and the suite was very nice. We stayed less than two years prior and this experience did not measure up at times. New Years Eve dinner at the Italian Restaurant was a disappointment. The mushroom soup appeared to have silica gel beads which at first were explained to us as tapioca. When we questioned them again, the chef came out and insisted they were mushroom seeds. New Years countdown occurred 5 minutes early with little announcement. Our other concern was a two times at the breakfast buffet, we were not waited on for drinks and no one stopped by our table. There were great points to the trip, Marco at LA CEVICHERIA was wonderful as were other members of the staff including the bell boys. Many others were wonderful as well but I do not recall their names. The food aside from New Years was good. Check in and out was very simple. Through Orbitz, I was told I would receive VIP check in and a bottle of wine. VIP check in was wonderful but I never received the bottle of wine. All in all we enjoyed but there were a few ups and downs.

Amazing view of the beach. Loved that snorkeling was included. Food was great, better than most resorts I went too. Staff was friendly and knew our names. Would definitely come back

Best part was the that you could jump right in the ocean and snorkel. We saw many fish and even a moray spotted eel. Staff was very helpful and friendly. Great place if you have kids as it is family friendly.

I love Fiesta Americana and the location. The snorkeling is excellent. The food at the resort is very good as well. The staff is amazing. The entertainment is enjoyable. The first time I stayed there, I really enjoyed my room. This time the room we were booked in was much smaller. I would say that was my only disappointment. But I will keep going back to this resort because it is fantastic. ~Crystal

Beautiful resort. Wish more of the workers spoke English

Carretera A Chankanaab Km 7 5 Cozumel QROO

Hotel highlights

  • Close to Chankanaab National Park and Chankanaab Beach Adventure Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 0.9 mi (1.5 km) from Chankanaab National Park, Fiesta Americana Cozumel - All Inclusive is within a 10-minute drive of other popular attractions like Playa Mia Grand Beach and Water Park. This 102-room, 4-star property has 2 outdoor pools along with a marina and a full-service spa.


Dining

There are multiple options for onsite dining with 7 restaurants, including Rosato, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 102 air-conditioned rooms feature free minibar items, furnished balconies, and free bottled water. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ceiling fans, safes, and phones are also available.


Property features

Fiesta Americana Cozumel - All Inclusive features a marina, a full-service spa, and 2 outdoor pools. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and free WiFi in public areas.

Room options

Family Suite, 3 Bedrooms, Private Pool

2 King Beds and 2 Double Beds | Sleeps 10

Family Suite, 2 Bedrooms

1 King Bed and 2 Double Beds | Sleeps 8

Master Suite with Plunge Pool, 1 King

1 King Bed | Sleeps 4

Honeymoon Suite

1 King Bed | Sleeps 4

Guest reviews for Fiesta Americana Cozumel - All Inclusive

Everyone (29) Couples (122) Business (1) Family (55) Friends (32) Other (27)
4
Family

The hotel was great. Lack of food choices after 5:30 pm or anytime at night

By on Sep 27, 2020

Review comment responded on Oct 1, 2020

Thanks for your comments, they are really important to us, we hope to welcome you again.

5
Everyone

By on Jul 31, 2020

Review comment responded on Aug 3, 2020

Hi, thank you very much for taking your time to write your comments. We hope to welcome you again. Regards

1
Partner Couples

Friendly staff. They would do anything you requested.

By , from SC on Jun 15, 2020

Review comment responded on Jun 16, 2020

Jenny, thanks for your comments, we hope to welcome you again and have the opportunity to change your opinion. Have a great day, best regards.

5
Everyone

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Thank you very much for your comments which are very importance to us. Regards

3
Friends

We did not like the deception upon arriving; they sit you down with a concierge who maps out all there is to do in the area and proceeds to tell you what discounts he can give you. Just go to breakfast with a guide and he will show you all around the property. We figured it was a ploy to sell time share and next day cancelled. Oh the price of the rental car, etc. doubled. We talked with others who did the talk and they were offered a free rental. We tried to use the kayaks nut were told since we didn’t do the sales pitch, we could not use them...not even if we paid. The food was not outstanding. We will not be returning. We were also hoodwinked on the shuttle to and from the airport by booking online. It was more than double the price of just securing our own taxi at the airport.

By , from South Sioux City, NE on Feb 29, 2020

Review comment responded on Mar 3, 2020

Thank you very much for your comments and suggestions, which are of the very importance to us. Regards

5
Family

Very continent to not have to carry my wallet around to pay for everything. This place is all inclusive. Super clean, very nice, and has great customer service. At every turn there is a restaurant or a bar. I have been to fiesta three times and when I go to Cozumel for diving and fishing that’s where I stay!

By , from Dallas on Feb 6, 2020

Review comment responded on Feb 7, 2020

Larry, thank you very much for your comments and suggestions, which are of the very importance to us. Regards.

5
Everyone

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Thank you for your feedback, we really appreciate it. Regards

5
Family Family with small children

Everything was well maintained and clean including the room, restaurants, beach area. Staff was over the top and the food was unbelievable . This was a whole class above what you would expect from an all inclusive stay.

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Thank you for your feedback, we really appreciate it. Regards

5
Family

Staff is incredibly friendly and helpful! Nice clean room with balcony. Food was delicious and drinks were great. Dive boat pick on premises - lots of cabanas and plenty of room - never felt crowded even though they said this was their busy season. Every nite there is an event around the lobby bar and pool our family enjoyed our stay! We would go again! Far enough from town to be peaceful but close enough to make it easy to get to town in 10 minutes or so.

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thank you for your feedback, we really appreciate it. Regards.

5
Friends

The staff was super friendly and so hospitable. The location of the resort was ideal, the pier in front of the resort offered easy access to our dive boat. For the type of resort that Fiesta Americana is the coffee was terrible. They need to invest in better coffee machines!

By , from Tucson on Dec 20, 2019

Review comment responded on Dec 21, 2019

Thank you for your feedback, we really appreciate it. Regards.

Fiesta Americana Cozumel - All Inclusive

Carretera A Chankanaab Km 7 5, Cozumel, QROO 77600
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