Fiesta Americana Cozumel All Inclusive in Cozumel

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Beach property with 2 outdoor pools, near Chankanaab National Park

VIP Access

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Where to?

Dates

April 2025

May 2025

2 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly
Bar
Room service
Pool

Explore the area

Carretera A Chankanaab Km 7 5, Cozumel, QROO, 77600

Chankanaab National Park
‪18 min walk‬
Chankanaab Beach Adventure Park
‪19 min walk‬
Paradise Beach
‪8 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 3 Bedrooms, Non Smoking (Imperial)

Ocean view
1894 sq ft
Sleeps 10
2 King Beds, 2 Double Beds and 1 Twin Sofa Bed

Suite, 1 King Bed, Non Smoking (Master)

Ocean view
854 sq ft
Sleeps 4
1 King Bed

Family Suite, 2 Bedrooms

Ocean view
1282 sq ft
Sleeps 8
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Ocean view
400 sq ft
Sleeps 4
1 King Bed

Master Suite with Plunge Pool, 1 King

400 sq ft
Sleeps 4
1 King Bed

Suite (Governor)

Ocean view
400 sq ft
Sleeps 8
1 King Bed and 2 Double Beds

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Ocean view
400 sq ft
Sleeps 4
2 Double Beds

Family Suite, 3 Bedrooms, Private Pool

1282 sq ft
Sleeps 10
2 King Beds and 2 Double Beds

Honeymoon Suite

400 sq ft
Sleeps 4
1 King Bed

About the neighborhood

Cozumel

Located 0.9 mi (1.5 km) from Chankanaab National Park, Fiesta Americana Cozumel All Inclusive is within a 10-minute drive of other popular attractions like Paradise Beach. This 102-room, 4-star property has 2 outdoor pools along with a full-service spa and 7 restaurants.

What's nearby

Chankanaab National Park - 18 min walk - 1.0 mile
Chankanaab Beach Adventure Park - 19 min walk - 1.0 mile
Paradise Beach - 8 min drive - 4.0 miles
Playa Mia Grand Beach and Water Park - 8 min drive - 4.7 miles
San Francisco Beach - 12 min drive - 6.6 miles

Getting around

Cozumel Intl. Airport (CZM) - 22 min drive

Restaurants

‪Puerta Maya - ‬7 min drive
‪Margaritaville - ‬7 min drive
‪Three Amigos Cozumel - ‬6 min drive
‪Pancho's Backyard - ‬7 min drive
‪Bar Mandy - ‬7 min drive

About this property

Fiesta Americana Cozumel All Inclusive

Beach property with 2 outdoor pools, near Chankanaab National Park

Guests of Fiesta Americana Cozumel All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a conference center.

42-inch LCD TVs come with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies, and ceiling fans are also standard. Housekeeping is available on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Outdoor pool, open 8:00 AM to 7:00 PM, free cabanas, pool umbrellas

Pool
Breakfast included
All inclusive
Spa

includes taxes & fees

$260 per night

May 8 - May 9

Property amenities

Internet

Available in all rooms: WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 6:00 AM to noon
2 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Cevicheria
El Mexicano
Peninsula
Rosato
Vina del Mar

Things to do

2 outdoor pools
Air hockey
Arcade/game room
Bicycle rentals
Billiards/pool table
Children's pool
Foosball table
Free children's club
Full-service spa
Games
Gym
Outdoor pool (guest access)
Playground
Snorkeling
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Free rollaway/extra bed
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Turndown service
Wedding services

Business services

24-hour business center
Computer station
Conference center (1,560 square feet of space)
Meeting room

Outdoors

Free pool cabanas
Garden
In a national park
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Prenatal massages
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
100% renewable energy
7 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1989
Comprehensive food waste policy
Double-glazed windows
Humane treatment of captive wild animals
Lifeguards
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LCD TV with cable channels

Food and drink

24-hour room service
Champagne service
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 77 per pet, per night
Dogs only
2 total (44 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 4.02 per accommodation, per night
Sanitation services: USD 04.09 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 77 per pet, per night
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property uses a grey water recycling system.
Onsite parties or group events are strictly prohibited.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

The property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 8:00 AM to 8:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Fiesta Americana

Fiesta Americana Cozumel All Inclusive All-inclusive property

Fiesta Americana All Inclusive Cozumel

Fiesta Americana Cozumel

Fiesta Americana Cozumel All Inclusive

Fiesta Cozumel

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Fiesta Americana Cozumel Dive Resort

Fiesta Americana Cozumel All Inclusive Hotel

Fiesta Americana Cozumel All Inclusive

Hotel Fiesta Americana Cozumel - All Inclusive Cozumel

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Hotel Fiesta Americana Cozumel - All Inclusive

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Fiesta Americana All Inclusive Hotel

Fiesta Americana All Inclusive

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Fiesta Americana Cozumel All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rates at Fiesta Americana Cozumel All Inclusive?

Fiesta Americana Cozumel All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, cooking classes, and water fitness classes.

How much does it cost to stay at Fiesta Americana Cozumel All Inclusive?

As of Apr 28, 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Cozumel All Inclusive on May 27, 2025 start from $260.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Fiesta Americana Cozumel All Inclusive?

Fiesta Americana Cozumel All Inclusive offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to do near Fiesta Americana Cozumel All Inclusive?

Located steps from Arrecifes de Cozumel National Park, this property is in Cozumel, and within a 10-minute walk of Uvas Beach and Cozumel Butterfly & Botanical Gardens. You'll also find Paradise Beach and Mr. Sancho's Beach Club within a short drive.

Is parking available on site at Fiesta Americana Cozumel All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Fiesta Americana Cozumel All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, couples treatments, and aromatherapy.

Does Fiesta Americana Cozumel All Inclusive have a casino on the premises?

No, Fiesta Americana Cozumel All Inclusive doesn't have a casino.

Is there an indoor pool at Fiesta Americana Cozumel All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Fiesta Americana Cozumel All Inclusive?

There are many amenities for couples at this all-inclusive property, including Champagne service as well as 2 outdoor pools and a poolside bar.

Are there hot tubs at Fiesta Americana Cozumel All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Fiesta Americana Cozumel All Inclusive have a restaurant that serves breakfast?

Yes, Fiesta Americana Cozumel All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Fiesta Americana Cozumel All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Fiesta Americana Cozumel All Inclusive for a fee of USD 77 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Fiesta Americana Cozumel All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Fiesta Americana Cozumel All Inclusive?

The closest major airport to Fiesta Americana Cozumel All Inclusive is Cozumel Intl. Airport (CZM), which is 7.3 mi away (22 minutes by car).

Can I book a room with a balcony at Fiesta Americana Cozumel All Inclusive?

Yes, every guestroom at Fiesta Americana Cozumel All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Fiesta Americana Cozumel All Inclusive have a wedding venue?

Take advantage of the wedding venue at Fiesta Americana Cozumel All Inclusive if you plan to say "I do" during your trip.

Fiesta Americana Cozumel All Inclusive Reviews

8.4

Very Good

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Lori

Apr 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph Edward

Traveled with group, Traveled with family

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best Thing about our stay was the friendliness of the staff

Stayed 7 nights in Feb 2025

10/10 Excellent

Carlyle

Traveled with partner

Feb 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

February 2025 Stayed at the Fiesta Americana in February 2025 for our wedding anniversary and what an amazing vacation. The warm welcoming hospitality received from the staff and food were unmatched. Every afternoon we ate tacos (the best!) on the beach and Jose was wonderful. He went above and beyond to make sure we were happy with each visit. At night we mainly ate at Peninsula (Asian restaurant) and Edwin was equally great. There are other restaurants on the resort so there are options for everyone but these two were our favorite! The only minor downside is the beach which is predominantly for snorkeling was a little rocky, but the pool is beautiful and didn’t take away from our stay. This resort is truly a hidden gem and we will definitely be returning soon!

Stayed 5 nights in Feb 2025

10/10 Excellent

john d

Traveled with family

Feb 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very nice we will return

Stayed 7 nights in Jan 2025

4/10 Poor

Nolan, Edmonton

Jan 27, 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Emal

Jan 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Best people and awesome food and alot entertainment

Stayed 9 nights in Jan 2025

10/10 Excellent

James

Traveled with family

Jan 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Every member of the staff was extremely friendly and helpful. There was a great variety of food available. We had a slight delay at check-in but after the management was made aware, they went out of their way to ensure the issue was addressed and our stay was outstanding.

Stayed 6 nights in Nov 2024

8/10 Good

Tyler

Jan 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

6/10 Okay

Maritza

Traveled with partner

Jan 23, 2025

I like some of the staff was attentive and nice. The other half pushy and a little rude. Th transportation from the hotel is terrible because taxis rip you off.

Stayed 3 nights in Jan 2025

10/10 Excellent

Philip, JACKSON

Traveled with group, Traveled with family

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service Great food Great place Only negative are the adult beverages

Stayed 9 nights in Jan 2025

10/10 Excellent

Federico, JACKSON

Traveled with group, Traveled with family

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place Great service Great food The only negative are the adult beverages

Stayed 4 nights in Jan 2025

8/10 Good

Brian

Traveled with family and small children

Jan 21, 2025

Liked: Amenities

Good overall all inclusive. Great snorkeling, great staff

Stayed 5 nights in Jan 2025

8/10 Good

Beth

Traveled with group

Jan 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Lorelei, Spring

Traveled with partner

Jan 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just returned from a week at Fiesta Americana. This was not our first time there and it wont be our last. This resort has everything. We have stayed at many resorts in Cozumel and this is our favorite. There are so many food options! Mexican, Italian, Oriental, seafood and buffets. We also love the coffee shop. The staff is top notch Arturo, Gabriel, Edgar, Anani, Perla, Aaron to name a few. The spa is fabulous as well, we ended up getting 2 massages because the first one was so great. The rooms are spacious and comfortable. Great snorkeling and tons of seating on the beach. We have absolutely no complaints and cant wait to go back.

Stayed 6 nights in Jan 2025

10/10 Excellent

Karsen

Traveled with group

Jan 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely wonderful resort with enthusiastic and engaged staff, especially managers constantly walking around making sure stuff was cleaned and the area around provieded wondeful amenities like the snorkeling and variety of dining options on the ocean side especially the seafood dining that you could sit down at or they would bring you to wherever you were sitting, and on top of it, it was delicious, if they said they caught the food that morning i wouldnt be surprised, and every night the staff would take down and replace most of the cabanas every morning, A/C worked wonderfully in the rooms so much good stuff to say about the resort

Stayed 4 nights in Jan 2025

6/10 Okay

Sharon Elaine, Cambridge

Jan 13, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Ann

Traveled with family

Jan 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is lovely and snorkeling right in front is amazing. Not a ton of dining options as not all restaurants are open every night but you don’t lack for food. Staff was very attentive and gracious but they did ask us to listen to their membership pitch in exchange for a free excursion- not sure that was worth it. Spa massage was great! Overall wonderful trip for a girls vacation!

Stayed 6 nights in Jan 2025

6/10 Okay

Clinton Dale

Traveled with family

Jan 7, 2025

Liked: Staff & service

The resort was nice, the bar staff and waiters were excellent. But when we had a problem using the resort credit( through expedia) the resort was very unhelpful and argued with us. They don't like you if you book through expedia. But overall all the resort was good, clean. The pool was nice and new! Big bonus! Food was average.

Stayed 5 nights in Dec 2024

8/10 Good

Aimee

Jan 7, 2025

Liked: Cleanliness, staff & service

This property is in the midst of a renovation. We stayed on the unrenovated side so there were a lot of repairs needed. Tile was missing from our private pool. The showerheads were dangling from the ceiling. The room was very moldy smelling. All caulking was moldy. The entry to our unit was near the staff entry which was loud and smelled like sewer. We ordered room service which never arrived. When we tried to order room service they said that numerous items were unavailable. Staff was very friendly and things were clean. The buffet was decent but could use improvement. We could not snorkel most of our stay so an alternate location that we could have been taken to would have been nice. The cevicheria was great. No Muscato wine was available so that was disappointing.

Stayed 5 nights in Jan 2025

8/10 Good

Robin

Jan 5, 2025

Liked: Staff & service, property conditions & facilities

I wanted to love this property, but it wasn’t perfect or even great. I can’t see her never got back to me after they messaged if I needed anything. When I login for room service it showed prices meaning it was going to charge me. The buffet was OK. The specialty restaurants were a little bit better but still OK. Which is a good thing for an all inclusive. It could’ve been worse. There were towels and drinks that should’ve been picked up. I only got asked if I wanted to drink once when I was at the beach. Seemed very understaffed. Servers were very friendly and on par. They don’t rent snorkeling gear, which is shocking and surprising all at the same time. Bring your own. I guess overall I’d say I was super bummed about the food and the timing. I wanted to have lunch at noon, but it was closed and the other place. There was no seating. It was a great family place, lovely staff, safe clean overall. I appreciated the room Upgrade via Expedia, I had to ask for it and it was granted. Not sure what the concierge service is for if they don’t answer and don’t ask what you’re interested in i.e. shows etc. but they were nice on the first introduction. Bartenders by the pool very nice. But the pool was dirty and there was no bartender down at the pool. They would come down if you sat there, but would not hang out. One of my favorite parts about a pool bar at most all inclusive is the bartenders in their personalities. Very lacking.

Stayed 2 nights in Jan 2025

8/10 Good

Marja R

Jan 1, 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Mona

Traveled with family

Dec 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Small and safe.

Stayed 4 nights in Dec 2024

10/10 Excellent

Carl

Traveled with partner

Dec 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Kids should kit be allowed at swim up bar. It is a bar for god sake and as an adult I had no room at the swim up bar. Kinda crazy. The pool is large let them use the rest. That being said bar tender should be at the pool side you had to beg for him to serve you from the upper level. Other than that place was great

Stayed 1 night in Dec 2024

6/10 Okay

Melanie

Traveled with group, Traveled with family

Dec 27, 2024

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

The Good: You can snorkel from the property, but bring your own. They do not have gear to borrow or rent. The rooms are nice sized. Miguel at the pool gave us great service! The Cons: The rooms were a little damp and musty. There aren't many activities going on during the day. The biggest problem was they did not explain the VIP resort credit from Expedia when we checked in. We thought we could use it all at once in the spa, but when we tried to use it the day before we left, we were told that you can only use so much per day, so we lost most of resort credit that we would have used differently had we known. Plus, we spent money out of pocket that we shouldn't have had to. That should be clear either on Expedia's site or when you check in. It's almost like they don't tell you on purpose so you lose it. Marisol who was a manager in Guest Services was kind of rude and condescending when we questioned them about the credit. She seemed like because we booked through Expedia that we weren't important to them and told us it was our fault that we lost the credit. She insisted that her people explained the credit to us at check in, but they did not. In fact, at check in we had to ask about the credit and they just handed us some papers and said oh yes, here it is. We had another family in our party who also did NOT get it explained to them. We've had resort credit before and have NEVER had trouble using it. This was the first time.

Stayed 5 nights in Dec 2024