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Recent guest reviews

Absolutely WONDERFUL!!!! We will be coming back!!

We had such an amazing stay the staff was exceptional any time we needed anything, they were prompt in our requests. Especially Roberto at the front desk. He organized an amazing snorkeling trip with Captain Pato, which exceeded our expectations if you're looking for a snorkeling trip definitely check it out! We can't wait to go back!

Smaller boutique style hotel. Staff VERY nice and very accommodating. Great recommendations for restaurants snorkeling etc. beautiful property and beach access. Wonderful views!

We like the service that we receive from this resort.

Staff

False advertising

Fantastic hotel, awesome staff, highly recommend.

Snorkling here is great. They try hard to find activities for your budget. Pool is good. Local seafood dishes very good. Others dishes just ok. Very caring staff with a real family atmosphere. We will come back.

The property is not huge. This is a laid back quieter hotel. We went to town every night. The downtown is lively. That way we could get the best of both places. Everything was nice about the hotel.

This is the best place to stay when you come to Cozumel. They are the best.

I loved this place! The staff is great and the hotel is just what i want in Mexico....not too big and has that Mexico vibe. It is right on the beach, with plenty of chairs. Also Playa Azul is not in town but close enough by taxi. You can't walk to town but that was fine. Additionally it was so nice to have a dive shop on property that you could just go talk to. They also helped arrange snorkeling. For fishing the hotel is on the north end close to bone fishing which my husband reported every day as great.

The people are amazing

The staff was caring, professional, friendly and helpful during this challenging time. The property was in immaculate shape, the rooms were clean and well appointed and the breakfasts were excellent.

The best part is the wonderful staff...same friendly people Year after year. Food quality is slipping as compared to other years, but plenty of restaurants on Cozumel that are really good.

We love staying here at this hotel and we will be back in November see you soon

Staff is very good and usually never changes. Very relaxing property that caters to everyone. We love it, been going there since 2007.

Great service, good food. Very good location. Nothing to dislike.

Carr. a San Juan Km. 4 Cozumel QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera Norte, Hotel Playa Azul Cozumel is adjacent to Playa San Juan and a short stroll from Isla Cozumel Biosphere Reserve.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:00 AM. Enjoy the ocean views at Palma Azul, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with room service.


Rooms

Plasma TVs come with cable channels, and free WiFi keeps guests connected. Balconies, coffee makers, and free local calls are also standard.


Property features

Hotel Playa Azul Cozumel features a private beach, an outdoor pool, and a children's pool. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with tours/tickets and securing valuables. Additional amenities include free WiFi in public areas, a computer station, and a library.

Room options

Suite, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Hotel Playa Azul Cozumel

Everyone (17) Couples (78) Family (23) Friends (5) Other (1)
5
Everyone

Absolutely WONDERFUL!!!! We will be coming back!!

By on Aug 11, 2022

Review comment responded on Aug 12, 2022

Hola Pamela!! Thank you very much for your beautiful comment!! It is a pleasure to know that you had a great experience and that you are planning to come back. We will be more than happy to host you again. Warm regards

5
Family

We had such an amazing stay the staff was exceptional any time we needed anything, they were prompt in our requests. Especially Roberto at the front desk. He organized an amazing snorkeling trip with Captain Pato, which exceeded our expectations if you're looking for a snorkeling trip definitely check it out! We can't wait to go back!

By on Apr 25, 2022

Review comment responded on Apr 25, 2022

Hola Elizabeth We appreciate you taking the time to share your comments. We are pleased to know that you enjoyed your experience at Playa Azul Cozumel as well as the genuine warmth of our staff. We hope to welcome you again soon. Warm regards

5
Family

Smaller boutique style hotel. Staff VERY nice and very accommodating. Great recommendations for restaurants snorkeling etc. beautiful property and beach access. Wonderful views!

By on Apr 17, 2022

Review comment responded on Apr 19, 2022

Thank you very much for your preference Suzanne! It is a pleasure to read that you had a great experience at Playa Azul and that you enjoyed the hotel, the beach and the views. We hope to see you very soon Warm regards

5
Family Friends

We like the service that we receive from this resort.

By on Mar 10, 2022

Review comment responded on Mar 10, 2022

Hola Taresa! Thank you very much for rating us and uploading a review. It is a pleasure to host you at Playa Azul and our best reward is to know that you are having a good experience. Enjoy your stay and if you need anything, just let us know, we will be happy to help. Warm regards

5
Family

Staff

By on Mar 8, 2022

Review comment responded on Mar 8, 2022

Hola Dennis :) Greetings from Playa Azul Cozumel. Thank you very much for your rate, we love to to see that our guests are happy and enjoying their vacations. We hope to see you again in a future. Warm regards

1
Partner Couples

False advertising

By on Feb 25, 2022

Review comment responded on Feb 25, 2022

Hola Nadia First of all, I would like to apologize on behalf of all our Staff for not being able to make you feel happy. Can you let us know what happened? Thank you very much for uploading your comment, this will help us to improve our service. Best regards

5
Partner Couples

Fantastic hotel, awesome staff, highly recommend.

By on Dec 20, 2021

Review comment responded on Dec 20, 2021

Thank you very much Steven for your nice comment and your recommendation. It will be a pleasure to host you again soon. You are part of Playa Azul family and we will be waiting for your visit. Warm regards

5
Family with small children

Snorkling here is great. They try hard to find activities for your budget. Pool is good. Local seafood dishes very good. Others dishes just ok. Very caring staff with a real family atmosphere. We will come back.

By on Dec 10, 2021

Review comment responded on Dec 13, 2021

Thank you very much James for your review. It is a pleasure to know that you had a good experience and enjoyed the snorkeling. We will see you again in the future!! We appreciate your preference. Warm regards

5
Family Partner Couples

The property is not huge. This is a laid back quieter hotel. We went to town every night. The downtown is lively. That way we could get the best of both places. Everything was nice about the hotel.

By on Nov 12, 2021

Review comment responded on Nov 12, 2021

Hola Mark! Thank you very much for your visit and your time uploading your review. We feel great to read that you had a good experience at the hotel and also you enjoyed downtown. We hope to see you again soon! Warm regards

5
Family

This is the best place to stay when you come to Cozumel. They are the best.

By on May 30, 2021

Review comment responded on May 31, 2021

Thank you so much for your great review!! Reading your review let us know that we have to keep doing our best so you will keep coming back and have the Playa Azul experience. Thank you very much and we all look forward to having the pleasure of welcoming you again very soon. Kind regards

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