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Casa del Mar Cozumel Hotel & Dive Resort

3.0 out of 5.0
Overview Reviews Amenities & Policies
Carretera a Chankanaab km 4, Cozumel, QROO
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 108 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

Close proximity to town, restaurants, dive shops, scooter rentals, and small convenience stores.

I enjoyed my stay at Casa del Mar, and would stay there again. I enjoyed the pool & bar, and especially the proximity of the ocean and the dive shop (Cozumel Marine World).

The staff was very friendly. This is a nice cozy spot if you’re concerned about affordability. The hotel is located within 10 minutes of a lot of activities.

Room was ok. Staff was outstanding. Wifi was horrible. Had to re-enter the password constantly. Very annoying if you are trying to upload dive photos.

The staff was wonderful! It is a very friendly, hospitable hotel.

We've stayed here almost every year for many... and will return again. Each year, we find something new as they are always finding little improvements to the experience. The staff has always been beyond amazing. Not fancy or posh - just real people, reasonable prices, clean/comfortable facilities and a relaxed experience.

Good location. Walkable to shops and restaurants. Rooms very basic but serve the purpose. AC tends to be inconsistent either too hot or too cold. Altogether good value for the money.

Exactly as described, for a great rate per night. Comfortable room, friendly staff, great restaurant, nice pool, not far from the port.

I have never been treated better at any other hotel..The staff hugs you and cannot do more for you anywhere else. Great hotel.

We booked a "standard room" but chose to upgrade for $10 a night. Our room was comfortable and nice. The grounds are lush and beautiful. The hotel is located near diving, restaurants, and walking distance to shopping. At Casa Del Mar, my favorite thing about Casa Del Mar is the restaurant staff, who were super friendly and efficient. The food was very good, but the staff made us feel like family. We went diving with the resort across the street. We had a great dive, the coral reef in Cozumel is extraordinary. A real advantage is that if you are staying at Casa Del Mar, you get free access to Nachi-cocom beach, which is the best beach club on the island. Very good shrimp! This hotel is a very good value! I would stay here again and again.

We were treated like family during our stay at the Casa del Mar. My room was always cleaned and well stocked. The staff went out of their way to help in any situation that arose . I will be definitely be returning.

Affordable dive resort. Easy walk across the street to dive boats. Short taxi ride into town.

No complaints about room or facilities. Did not provide bottled water in the rooms (pretty normal on Cozumel) but did have a water cooler and ice chest on the floor. Both were empty about half of the time. Always look forward to a few minutes in the hot tub after diving. Was never hot while we were there. Restaurant OK. Would have had breakfast every day if it had opened on time at 7am. Because they were late did not have time to eat and make the dive boat. Coffee was good, lunch and dinner Ok and reasonably priced.

Great place to stay. close to downtown. Clean and friendly. Good food and drinks

This hotel had good rooms, ok cable tv, a good pool with swim up bar, and hot tub.

Room was not fancy. Pool was cold. Food was good and a great price. Courtyard was beautiful as was outside of building. Staff was helpful and nice. Enjoyed our stay here.

This was my third time staying at Casa Del Mar and it will be my last, I only went back because my first choice was fully booked. I feel sorry for the staff at this place, they are great people who care. Unfortunately I can't say the same about ownership. This place is breaking down and the owners could careless. Where to start, not having hot water is one thing, safe problems, broken bathroom doors, paint over paint over paint leads to pealing and sticking to your clothing and best of all the smell of the sewer backing up in the Cabanas is not something you get everyplace you stay, but at Casa Del Mar you might get lucky. My suggestion to ownership would be close half and remodel the right way.

I feel the class of hotel guests were a highlight...not a bunch of folks walking around with their noses in the air.

Relaxing and designed to promote returning to center.

EVERYONE is friendly in Cozumel, BTW. I went on a one-week dive trip with my son and stayed at this very nice hotel. It was convenient to the dive marinas and only 6 minutes from San Miguel. We had one of the lower-mid range rooms and it was roomy enough for us. Slider out to the deck where we could hang our gear to dry. I would have liked to have had a tub instead of a shower, but I didn't think about that in advance. There's a nice beachside eatery just up the street where we had breakfasts and a few lunches and dinners when not diving.

Carretera a Chankanaab km 4 Cozumel QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Marina
  • Private beach

Stingray Beach is within a mile (2 km) of Casa del Mar Cozumel Hotel & Dive Resort, and other popular sites like Dolphinaris are within a couple of miles (3 km). This 97-room, 3-star hotel welcomes business and leisure travelers with a private beach, a marina, and a restaurant.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All 97 recently renovated accommodations feature a separate bedroom. Guests can enjoy cable TV and stay connected with WiFi. Other standard amenities include safes and phones.


Property features

Guests of Casa del Mar Cozumel Hotel & Dive Resort have access to a private beach, a marina, and an outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a spa tub, an outdoor tennis court, and WiFi in public areas.

Room options

Basic Standard Room Parking lot view

2 Double Beds | 1 King Bed | Sleeps 4
$68* Per night/room May 1 - May 2

Deluxe Cabin Garden Area- Free 48hr Car Rental

2 Double Beds | 1 King Bed | Sleeps 4

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

1 King Bed and 2 Double Beds | Sleeps 6

Superior Room, Balcony, Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Room, Refrigerator, Partial Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Casa del Mar Cozumel Hotel & Dive Resort

Everyone (20) Couples (42) Family (18) Other (17) Friends (11)
4
Everyone

Close proximity to town, restaurants, dive shops, scooter rentals, and small convenience stores.

By on Dec 21, 2019

Review comment responded on Dec 21, 2019

Dear guest, First of all, thank you for your preference in choosing Casa del mar as your hotel destination, on the other hand, thank you for sharing your review through this media We hope to see you again in a near future and make your next visit more enjoyable. Have a happy holidays!! Sincerely, Iliana López Casa del Mar Cozumel Hotel & Dive Resort Public Relations & Customer Service

4
Everyone

I enjoyed my stay at Casa del Mar, and would stay there again. I enjoyed the pool & bar, and especially the proximity of the ocean and the dive shop (Cozumel Marine World).

By on Aug 31, 2019

Review comment responded on Sep 2, 2019

Dear guest, Thank you very much for your valuable time for sharing your comments. We are glad to know that you enjoyed your stay. We will be glad to see you again at home and make your next stay enjoyable. Best regards Iliana López Social Media Development Casa del Mar Cozumel Hotel & Dive Resort

5
Everyone

The staff was very friendly. This is a nice cozy spot if you’re concerned about affordability. The hotel is located within 10 minutes of a lot of activities.

By , from Brooklyn, NY on May 8, 2019

Review comment responded on Jun 3, 2019

Dear guest, Thank you so much for your valuable time for sharing your comments, we appreciate it. Your comments motivate us to continue improving our services. We can'twait to see you again, Best regards, Iliana López Social Community Manager

3
Partner Couples

Room was ok. Staff was outstanding. Wifi was horrible. Had to re-enter the password constantly. Very annoying if you are trying to upload dive photos.

By on Apr 20, 2019

Review comment responded on Jul 15, 2019

Dear guest, Thank you for your valuable time for sharing your comments. Wifi is better, maybe we have issues with connection however signal goes ok. Anyway, we are woking to get another way to get an easy connection and avoid to re-enter the password Our apologies you got annoying about the connection. We hope you give us a new opportunity in a future. Best regards, Iliana López Social Media Development Casa del Mar Cozumel Hotel & Dive Resort

5
Partner Couples

The staff was wonderful! It is a very friendly, hospitable hotel.

By on Feb 19, 2019

5
Everyone

We've stayed here almost every year for many... and will return again. Each year, we find something new as they are always finding little improvements to the experience. The staff has always been beyond amazing. Not fancy or posh - just real people, reasonable prices, clean/comfortable facilities and a relaxed experience.

By on Jan 17, 2019

Review comment responded on Feb 21, 2019

Dear guest, First of all, thank you for your valuable time for sharing you kind comments. We really appreciate for sharing your experience. We can't wait to see you again at home to make your next vacations more amazing!! Kind regards, Iliana López

5
Everyone

Good location. Walkable to shops and restaurants. Rooms very basic but serve the purpose. AC tends to be inconsistent either too hot or too cold. Altogether good value for the money.

By on Jan 3, 2019

Review comment responded on Feb 21, 2019

Dear guest, Thank you for sharing your comments through this media. Every review help us to continue improvig our services & make each experience enjoyable. We look forward to seeing you again in a near future. Best regards, Iliana López Public Relations & Customer Service

4
Everyone

Exactly as described, for a great rate per night. Comfortable room, friendly staff, great restaurant, nice pool, not far from the port.

By , from Miami on Nov 21, 2018

Review comment responded on Jan 10, 2019

Dear guest, Thank you so much for your preference & for your kind words. We hope to see you again very soon & make your next stay more enjoyable. We send you a big hug, Best regards, Iliana López Customer Service

5
Everyone

I have never been treated better at any other hotel..The staff hugs you and cannot do more for you anywhere else. Great hotel.

By , from flint, mi usa on Nov 18, 2018

Review comment responded on Jan 10, 2019

Dear guest, Thank you so much for your kind words, I am happy to read your sincery words. We can't wait to see you again at home & make a great week for you. Our goal is awalys to make you feel that you are in home & part of our family... Once again, thank you for your time. We look forward to seein you again very soon! Iliana López Customer Service.

5
Everyone

We booked a "standard room" but chose to upgrade for $10 a night. Our room was comfortable and nice. The grounds are lush and beautiful. The hotel is located near diving, restaurants, and walking distance to shopping. At Casa Del Mar, my favorite thing about Casa Del Mar is the restaurant staff, who were super friendly and efficient. The food was very good, but the staff made us feel like family. We went diving with the resort across the street. We had a great dive, the coral reef in Cozumel is extraordinary. A real advantage is that if you are staying at Casa Del Mar, you get free access to Nachi-cocom beach, which is the best beach club on the island. Very good shrimp! This hotel is a very good value! I would stay here again and again.

By , from Wrightwood, CA on Apr 27, 2018

Casa del Mar Cozumel Hotel & Dive Resort

Carretera a Chankanaab km 4, Cozumel, QROO 77600
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