This seems to be an old hotel and it is showing. Staff was not at the front desk at any of the times we walked by and the staff member who checked us in was outside smoking upon our arrival. She leisurely finished her cigarette before coming in to check us in.
I loved everything. Nothing i disliked. It was super clean and organized. Breakfast was also available.
Rude and dysfunctional staff - AND if I want a check out receipt - Contact Orbitz - "That what happens whey YOU USE 3rd party for booking" - I requested room since In partly disabled - NOPE... no record of my request I requested early check-in - and was told 1pm- NOPE... no record of my request - 2:30pm was earliest room cleaned - I asked if they wanted to see a copy of my requests - NOPE... its not in our system - so since you used "ORBITZ" contact them - its their mistake
It was nice and clean but was an older property and the non-smoking room smelled like stale smoke.
Good location. Close to CVG and dining. Located right off the interstate.
Just a place to sleep, condition was ok and location was excellent.
I like the location it was only a 10 minute ride to Paul Brown Stadium. I didn't like that it didn't have automatic doors !!! It was hard holding doors while pulling luggage!! If a handicap person booked this hotel it would be hard for them to come in and out by their self. My room was very nice loved the color scheme and the mini kitchen in the room. I also didn't like housekeeping was only available if you stayed 8 doors or more less then that you had to pay for service.
we checked in at 3:45pm and our rooms were not ready
I was looking for a larger room with a kitchen. This fit the bill online. But disapointed in several things. The kitchen floor was filthy, the hot and cold water were reversed at the sink. the refrigerator leaked water from the freezer all over our food in the bottom, table had a leg that was wobbly, Ants were on me every time I sat in the recliner chair, the bathroom was very small for 4 people. The beds were full size I think, they just felt small. One small round soap and very small shampoo was all that was given. Again we had 4 adult people. No house keeping, have to pay $5 extra a day if want house keeping. Our trash was over flowing but I did not want to haul it 3 flights. We stayed 3 nights and I needed a towell , had to take dirty one to the front desk and exchange for clean one. Breakfast is just packaged muffins, granola bars and packs of oatmeal. Coffee was empty when we went down. Over all it was ok, but expected a better experience from a hotel.
It was simple but appropriate to rest. The staff was helpful. I have no complaints of any kind.
I hate that this is the 3rd review I've been asked to leave but the hotel was fine. I was there for about 10 hours so I didn't really get to explore everything there was to offer. The one staff that I encountered was friendly. The only complaint I have is that there are not vending machines/ice machines on each floor. It's much easier to run down the hall for something than have to go all the way down to the lobby. The room was nice and very inexpensive.
No ice machine on premise. Asked for ice trays (to ice an injury).Desk clerk said she had to give me one from their break room. I’ve never stayed at a hotel that wants people to put covers over their boots. No conditioner or lotions. No housekeeping during our stay. It was ok, but I probably wouldn’t go there again. Lacking amenities and the staff was underwhelming .
We only stayed one night so maybe we don't have the bestnopinion but our stay was perfect. Check was easy and smooth, employee was very nice. Our room didn't jave a coffee pot in it like she zaid it would but it wasn't a huge deal, as they have coffee and muffins in the lobby in the morning. There is a kitchen in the room so we got take out from near by and re heated it in our room. There weren't any accessories in the room (coffee pot, hair dryer, kitchen tools ect.) Again, not a huge deal because we only stayed one night.
Absolutely disgusting. From the smell, the beer that was in the fridge,....dating to 6/2016!!!!! Deplorable!
Very nice friendly staff, Chris was very nice and friendly to talk too.
Located within 2 miles (3 km) of World of Golf, Extended Stay America - Cincinnati - Florence - Turfway Rd. is within 3 miles (5 km) of Florence Mall. Each of the 101 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2016, Extended Stay America - Cincinnati - Florence - Turfway Rd. offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
This seems to be an old hotel and it is showing. Staff was not at the front desk at any of the times we walked by and the staff member who checked us in was outside smoking upon our arrival. She leisurely finished her cigarette before coming in to check us in.
I loved everything. Nothing i disliked. It was super clean and organized. Breakfast was also available.
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our well-maintained property. Thank you once again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Rude and dysfunctional staff - AND if I want a check out receipt - Contact Orbitz - "That what happens whey YOU USE 3rd party for booking" - I requested room since In partly disabled - NOPE... no record of my request I requested early check-in - and was told 1pm- NOPE... no record of my request - 2:30pm was earliest room cleaned - I asked if they wanted to see a copy of my requests - NOPE... its not in our system - so since you used "ORBITZ" contact them - its their mistake
It was nice and clean but was an older property and the non-smoking room smelled like stale smoke.
Thank you for sharing your feedback with us. Although you found our property to be well-kept, we are sorry for the odor issue you encountered in your room. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the Florence area. Sincerely, Hotel Management
Good location. Close to CVG and dining. Located right off the interstate.
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our ideal location was the highlight of your entire stay. Your comments are highly appreciated, and we look forward to serving you and your boyfriend again soon. Sincerely, Hotel Management
Just a place to sleep, condition was ok and location was excellent.
Thank you for choosing Extended Stay America. We're glad to know our location worked well for you and that you had a pleasant time while you were here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I like the location it was only a 10 minute ride to Paul Brown Stadium. I didn't like that it didn't have automatic doors !!! It was hard holding doors while pulling luggage!! If a handicap person booked this hotel it would be hard for them to come in and out by their self. My room was very nice loved the color scheme and the mini kitchen in the room. I also didn't like housekeeping was only available if you stayed 8 doors or more less then that you had to pay for service.
Thank you for choosing Extended Stay America for your recent stay. We are happy you liked our location close to paul brown stadium and excellent accommodations. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to provide this service to you at a minimal fee. Your comments have been noted, and we hope to welcome you back again soon. Sincerely, Hotel Management
we checked in at 3:45pm and our rooms were not ready
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I was looking for a larger room with a kitchen. This fit the bill online. But disapointed in several things. The kitchen floor was filthy, the hot and cold water were reversed at the sink. the refrigerator leaked water from the freezer all over our food in the bottom, table had a leg that was wobbly, Ants were on me every time I sat in the recliner chair, the bathroom was very small for 4 people. The beds were full size I think, they just felt small. One small round soap and very small shampoo was all that was given. Again we had 4 adult people. No house keeping, have to pay $5 extra a day if want house keeping. Our trash was over flowing but I did not want to haul it 3 flights. We stayed 3 nights and I needed a towell , had to take dirty one to the front desk and exchange for clean one. Breakfast is just packaged muffins, granola bars and packs of oatmeal. Coffee was empty when we went down. Over all it was ok, but expected a better experience from a hotel.
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Please be assured that we have discussed your feedback with our housekeeping and maintenance team for review and action. Also, know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Jen, thank you for your review. We are truly sorry for not meeting your expectations with our hospitality and for not providing you with the stress-free stay you deserve. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We are working with our front desk team to make sure we do not repeat what you experienced. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management