Hilton Garden Inn Conway3.0 out of 5.0
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Recent guest reviews
This is my second stay at this hotel. My first stay went so well that I went back. I noticed a big difference this time, however. First, the thermostat alternated between letting the room get too hot, to cooling the room too much, despite our programming. Second, the bathroom drain was clogged and the bathroom itself began to smell slightly. After we complained, they did fix this. Third, the mattresses in the beds have clearly never been rotated. Our beds on one side sunk down about 6 inches while the other side was firm. There were literally craters where we slept when we woke up in the morning.l, and after several nights, the back pain began to kick in. There were also times when the business center wasn't working, which was a minor inconvenience. Finally, the walls are very thin, and we could hear people yelling, and children running around the first few nights. While this all may sound bad, the staff was very kind and attentive, the location was convenient, and I would recommend this place.
While home for the holidays my fiancee and I decided to stay at the hilton garden in conway arkansas. BIG MISTAKE! The beds were like sleeping on the ground (tho the ground would have been more comfortable) -- the bedding was just a big mess with sheets that were scratchy to the comforter that was so lumpy it kept falling off the bed. The room temp was also a big mess, hot or cold.. nothing in between. And lastly the walls were PAPER THIN! Oh and the "great american grill" is not worth advertising. It really was a great let down to stay at this location. I believed all the hype on the website and was embarrased to have taken my family to stay in such a place. Well, fool me once... but never again!!!
I left my cell phone charger in the room. I called back 24 hours later and my charger was turned in to housekeeping. I was told to come in and pick it up at the registration desk. This does not usually happen, if you leave something in the room most of the time you will never get it back. Upon returning to pick up my charger the clerk who registered me in asked about the 90th Birtday Party that I was in town for. I thanked her for asking and told her it was a hughe success.