Wonderful staff!! Very friendly and helpful. A great stay.
It was ok. Need some updates. But would definitely stay there again.
It was very quiet, didn't really hear anything from other rooms.
The check process was long due to just one person at the desk, although the person was polite nothing was explaned as to what they offered what was included in the room etc. we weren't even given our complimentary cookies at check-in. I had to mention it at check out. The worse for me was the shower experience. It was a roll-in shower and it was messy and made showering difficult and awkward. Even if I did need it, it would have still have been a mess to deal with. Water went everywhere outside the shower just wasn't relaxing or pleasant at all!!!! Then we paid for a hot breakfast as advertised, but received a cold continental breakfast which wasn't appealing at all!!!
Nice hotel
Over all was good
Thursday night and Friday night wasn’t bad, Saturday night my buddy had some type of bug crawl over him so we checked under the mattress under his bed was the smoke detector and under my bed was a crack pipe. We got one night free and they moved us rooms on the last night..
BED BUG!!! We checked into our room on Sat 3/12/21. As we were laying down, my son noticed a bug crawling on the bed. After closely examining the bed and RECORDING it with my phone. BED BUG!! So disgusted!! Connected the front desk. They did move us to another one and was told the manager will take care of a portion of our bill in the am. After speaking with the manager. I was told to email my video and someone will contact me. I will NEVER stay at another Double Tree
The parking lot on the side was full of ice. We had to make several trips to the front desk to get new keys as the keys kept going out.
The keys to the room was a little confusing. Also as a pet friendly place, maybe a designated pet area for bathroom breaks. And bowls for dog food and water. Otherwise extremely pleaeed
The staff were nice but my room smelled like pot and I kept seeing all night from the room.
The room smells so bad smoking and the bed sheets too I don’t think they change it
There was trash under the bed and i couldnt close the curtains. Too much light. Drunk people outside yelling.
The rooms are very itchy. They don't dust enough.
Located in Crosswoods, DoubleTree by Hilton Columbus - Worthington is within a few miles (5 km) of sights such as McConnell Arts Center and Anheuser-Busch Brewery. This 306-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
All 306 rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Free weekday newspapers, free local calls, and laptop-compatible safes are also standard.
Guests staying at DoubleTree by Hilton Columbus - Worthington enjoy an indoor pool, a 24-hour gym, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.
Wonderful staff!! Very friendly and helpful. A great stay.
It was ok. Need some updates. But would definitely stay there again.
It was very quiet, didn't really hear anything from other rooms.
Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree by Hilton to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
The check process was long due to just one person at the desk, although the person was polite nothing was explaned as to what they offered what was included in the room etc. we weren't even given our complimentary cookies at check-in. I had to mention it at check out. The worse for me was the shower experience. It was a roll-in shower and it was messy and made showering difficult and awkward. Even if I did need it, it would have still have been a mess to deal with. Water went everywhere outside the shower just wasn't relaxing or pleasant at all!!!! Then we paid for a hot breakfast as advertised, but received a cold continental breakfast which wasn't appealing at all!!!
Thank you for choosing the doubletree by Hilton. We do apologize for the inconvenience, and hope that you can give us a chance in the future to show you the kind of service and comfort you have come to expect from the Hilton brand.
Nice hotel
Thank you for taking a moment to share your experience. We truly appreciate your helpful feedback as we are always looking to improve our service and amenities. I am happy to hear you found the DoubleTree by Hilton to your liking. We'd be honored to accommodate you again and provide another perfect 10 stay for you. We hope to see you soon!
Over all was good
Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree by Hilton to your liking. We look forward to welcoming you back to our hotel in the not too distant future
Thursday night and Friday night wasn’t bad, Saturday night my buddy had some type of bug crawl over him so we checked under the mattress under his bed was the smoke detector and under my bed was a crack pipe. We got one night free and they moved us rooms on the last night..
Thank you for taking the time to complete our survey. We truly appreciate your helpful feedback, as we are always looking to improve our service and amenities. I am sorry to see what an unpleasant stay you had. I can assure you this will be used as a teaching moment and your comments will be brought up in our next staff meeting with the staff. We do apologize again for the inconvenience, and hope that you can give us a chance in the future to show you the kind of service and comfort you have come to expect from the Hilton brand.
BED BUG!!! We checked into our room on Sat 3/12/21. As we were laying down, my son noticed a bug crawling on the bed. After closely examining the bed and RECORDING it with my phone. BED BUG!! So disgusted!! Connected the front desk. They did move us to another one and was told the manager will take care of a portion of our bill in the am. After speaking with the manager. I was told to email my video and someone will contact me. I will NEVER stay at another Double Tree
Thank you for taking the time to complete our survey. We truly appreciate your helpful feedback, especially as a valued Silver Hilton Honors member, as we are always looking to improve our service and amenities. Thank you for letting us know about the problems with your room. I've had maintenance and housekeeping take a look in that specific room to make sure that everything is working and cleaned properly , as we want (and our guests expect) each room to be as comfortable as possible. Thank you for letting us know, and I do apologize that this was not properly maintained before your stay with us. We'd be honored to accommodate you again and provide a perfect 10 stay for you. Please let us know if you'll be traveling into the area again!
Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree by Hilton to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree by Hilton to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
• Thank you for taking a moment to share your experience. We truly appreciate your helpful feedback as we are always looking to improve our service and amenities. I am happy to hear you found the DoubleTree by Hilton to your liking. We'd be honored to accommodate you again and provide another perfect 10 stay for you. We hope to see you soon!