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Four Points by Sheraton Columbus Ohio Airport

3.0 out of 5.0

Recent guest reviews

The overall experience of the hotel exceeded my expectations, and was very clean, tidy, and comfortable. However, the staff was very unfriendly. The person at the front desk did not greet me, asked for my information, and threw my room key down on the counter and pointed towards the elevators. Unfortunately, I didn't catch the gentleman's name, but he was a male with glasses. The manager (female) who was present was walking around, looked at me and kept walking. Overall, the staff was extremely unfriendly and unpleasant. They would be reason enough to look elsewhere on my next trip.

A fresh looking Sheraton. Great rooms, good sized gym, nice restaurant and overall very friendly staff.

The Four Points near the Columbus airport was convenient, clean and reasonably priced. We had some noisy guests in the rooms above us and beside us, though, which made for a very long night.

Nice, close to the airport but not on top of it. Bed was comfortable and nice roomy bathroom.

I chose this hotel because of its proximity to the airport. While my room was clean and comfortable, I was disappointed that the restaurant was not open on the evening I checked in. Also, when I checked out, there was no one at the front desk to which I could speak to ensure I was square with my charges. I trusted that I was and left my room key on the desk near the computer.

Every detail of this hotel was amazing. Really a great experience.

We had secured a double queen bed because there was supposed to be four people in the room. When we got there they gave us on king bed, and they had no other rooms available to switch to the correctly booked room. I payed for the room by credit card several weeks in advance and when I got the bill it was 40 dollars less than what I payed and did not refund the difference. The rooms are not very sound proof and we were kept awake by the room above and the noises in the hall and the food was very expensive.

Very impressed by the hotel's curb appeal. Everything looked brand new. Room was very clean and bed very comfortable. The only thing missing was there wasn't a continental breakfast in the morning

Hotel is very new and facilities all up-to-date. Room was a little on the small side but bed was super comfy. Pool was nice, but temp was too cold. Enjoyed the cozy 24-hour gym.

We went to a food convention The only thing wrong was in room 423 the toilet paper holder in bathroom was off the wall and sitting on the back of the toilet, the lamp on the desk had a burned out light bulb and the trash cans in both the bathroom and the main room did not have a liner. We did mention this to the front desk and with in 5 min someone did bring a light bulb to our room and the next morning at 750am someone knocked on the door to come in and fix the toilet paper holder. We asked that they please come back a little bit later since we were not planning on getting up until 830am. The beds were very comfortable and the entire building was immaculate!

This hotel was the cleanest hotel I have ever stayed at! Completely spotless!

Checking in was a breeze. The staff was very friendly and the hotel was beautiful. I really enjoyed how quiet and clean everything was. The lounge area was classy. The location was wonderful because everything was very close to the hotel. Keep up the wonderful job and thanks for a great night stay!

Very close to airport and very conveniently located. This was my first stay at a Four Points By Sheraton. Loved the room furnishings and the shower was awesome! There is a nice and casual bar and dining room with moderately priced entrees ($10-15). Wireless internet connection was fast and easy to connect.

Beautiful hotel, easy check in. Large beautiful super clean room. Very quiet. Would stay here again.

New hotel with up to date and clean rooms with a great desk area for working.

Nice Hotel, a little bit difficult to find since the address did not appeared in the GPS of the Rental Car. However, the only real negative point is the attention of the staff. With the exception of the Manager, everybody seemed distant, cold and uninterested in giving a personalized service.

New, clean rooms. No Room-darkening curtains to block parking lot lights. Tribe of families were loud on 2nd night while I studied for certification workshop.

small but comfortable room entire hotel very clean

I would like a refund. The reason I booked this hotel was for the indoor pool that they advertised as a warm environment. The heating element was out for the entire stay. Please refund by fee. Thank you.

Room options

Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Four Points by Sheraton Columbus Ohio Airport

Everyone (1) Business (9) Couples (3) Family (4) Other (2)
3

poor customer service

Everyone

The overall experience of the hotel exceeded my expectations, and was very clean, tidy, and comfortable. However, the staff was very unfriendly. The person at the front desk did not greet me, asked for my information, and threw my room key down on the counter and pointed towards the elevators. Unfortunately, I didn't catch the gentleman's name, but he was a male with glasses. The manager (female) who was present was walking around, looked at me and kept walking. Overall, the staff was extremely unfriendly and unpleasant. They would be reason enough to look elsewhere on my next trip.

By , from Austin on Feb 12, 2016

4

great airport hotel

BusinessTravelers

A fresh looking Sheraton. Great rooms, good sized gym, nice restaurant and overall very friendly staff.

By on Jun 5, 2014

3

decent hotel close to the airport

Families

The Four Points near the Columbus airport was convenient, clean and reasonably priced. We had some noisy guests in the rooms above us and beside us, though, which made for a very long night.

By on Apr 29, 2014

4

wedding

Families

Nice, close to the airport but not on top of it. Bed was comfortable and nice roomy bathroom.

By on Aug 26, 2013

4

close to airport

Singles

I chose this hotel because of its proximity to the airport. While my room was clean and comfortable, I was disappointed that the restaurant was not open on the evening I checked in. Also, when I checked out, there was no one at the front desk to which I could speak to ensure I was square with my charges. I trusted that I was and left my room key on the desk near the computer.

By on Jan 21, 2013

5

5 stars all the way

Singles

Every detail of this hotel was amazing. Really a great experience.

By on Jan 28, 2012

1

not so good

BusinessTravelers

We had secured a double queen bed because there was supposed to be four people in the room. When we got there they gave us on king bed, and they had no other rooms available to switch to the correctly booked room. I payed for the room by credit card several weeks in advance and when I got the bill it was 40 dollars less than what I payed and did not refund the difference. The rooms are not very sound proof and we were kept awake by the room above and the noises in the hall and the food was very expensive.

By on May 23, 2011

4

nice newer hotel near cmh

Couples

Very impressed by the hotel's curb appeal. Everything looked brand new. Room was very clean and bed very comfortable. The only thing missing was there wasn't a continental breakfast in the morning

By on Feb 20, 2011

4

good price, nice facilities.

Couples

Hotel is very new and facilities all up-to-date. Room was a little on the small side but bed was super comfy. Pool was nice, but temp was too cold. Enjoyed the cozy 24-hour gym.

By on Jan 3, 2011

4

comfortable accomodations

BusinessTravelers

We went to a food convention The only thing wrong was in room 423 the toilet paper holder in bathroom was off the wall and sitting on the back of the toilet, the lamp on the desk had a burned out light bulb and the trash cans in both the bathroom and the main room did not have a liner. We did mention this to the front desk and with in 5 min someone did bring a light bulb to our room and the next morning at 750am someone knocked on the door to come in and fix the toilet paper holder. We asked that they please come back a little bit later since we were not planning on getting up until 830am. The beds were very comfortable and the entire building was immaculate!

By on Sep 28, 2010