Employees were helpful and friendly. Valet parking is only available certain days, so be aware as it may impact the ability to come and go.
When we checked in we discovered there was no valet service and we had to park the car in a private garage that was connected to the building for $17. ea car per day. We were not informed of this when booking. The directions were poor and we never could find the garage. The next day I heard another lady complaining she could not find the garage. On the last day we did discover where the garage was from a staff member who had better communication skills. Possibly need written directions. We had to park across the street and tote a good amount of luggage up stairs, down the road and across the street. We had to change rooms after a late arrival due to a broken air conditioner (maintenance was late for shift). This room had no refrigerator and there were obvious stains on the chair. The room was run down. We were moved to another room with a $10 Starbucks gift card (I do not drink coffee) and discovered the new room had stains on the rug and even more stains on the carpet. There was a rag on the floor a maid had left behind and the beds looked that had been sat on as they were made but messed up. The wallpaper in the bathroom was coming off and was worn on all walls. The caulking in the tub had black spots and the grout was stained. The shower area needed to be updated for sure. The windows were so dirty the view was impaired. This was not a 3 star room as advertised and I feel cheated and misled.
AC was not working. Toilet was not clean.
Nice hotel within walking distance of places to eat and sit outside. Would recomment
The lights in the bathroom worked intermittently. The water for the shower took about 15 mins to warm up in the morning. The refrigerator did not cool. The mattress was comfortable but the pillows were not. There was no housekeeping due to covid precautions which is understandable but they should at least provide clean towels and tissues daily without their guests having to request them. The fitness facility is nice. The room was not well cleaned upon arrival. We found socks in the room from a previous guest.
Couldn't check in till 12AM after attempting 3 times. Rooms were not ready at 4PM check in as promised. Plumbing fell apart on us but room was clean. Lines of people were angry and shared this experience. I felt bad for the staff that they were forced to deal with the mis-organization of the hotel, resulting in disgruntled customers. I’m still waiting for my refund.
The property was nice, the ataff in the dining area was rude
The water was scolding hot in the bathroom sink and shower. It was so hot I only turned on the cold water and hot water cane out. I couldn’t stand in the water to shower. The comforter had reddish brown stains on it. Not a pleasant experience
The room was nice and clean, great view and check in and out was quick and easy.
Elevators were in poor working order, and in dire need of repair or replacement.
Super great staff. Worn out bathroom shower. Orbitz price was not same as room price we were billed by Sheraton.
The location was excellent! Having a Starbucks was a nice addition.
We had a blast here. The staff was fantastic, everyone always smiling and willing to help.
My family and I had a great time staying in Sheraton! we are planning to come back in October, 2019. the only comment we have is that we paid almost $ 235.00/night /room which was ok where I rather pay $ 250.00 or $ 300.00/night/room and not to see a bottle of water in the room labeled $ 2.00!? thank you again for great service.
Located in Downtown Columbus, Sheraton Columbus Hotel at Capitol Square is next to popular attractions like Ohio Theatre and Capitol Theatre. This 403-room, 4-star hotel has a 24-hour gym along with free in-room WiFi and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served each morning for a fee.
LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. IPod docks, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
Guests of Sheraton Columbus Hotel at Capitol Square enjoy a 24-hour gym, free WiFi in public areas, and a conference center. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Employees were helpful and friendly. Valet parking is only available certain days, so be aware as it may impact the ability to come and go.
When we checked in we discovered there was no valet service and we had to park the car in a private garage that was connected to the building for $17. ea car per day. We were not informed of this when booking. The directions were poor and we never could find the garage. The next day I heard another lady complaining she could not find the garage. On the last day we did discover where the garage was from a staff member who had better communication skills. Possibly need written directions. We had to park across the street and tote a good amount of luggage up stairs, down the road and across the street. We had to change rooms after a late arrival due to a broken air conditioner (maintenance was late for shift). This room had no refrigerator and there were obvious stains on the chair. The room was run down. We were moved to another room with a $10 Starbucks gift card (I do not drink coffee) and discovered the new room had stains on the rug and even more stains on the carpet. There was a rag on the floor a maid had left behind and the beds looked that had been sat on as they were made but messed up. The wallpaper in the bathroom was coming off and was worn on all walls. The caulking in the tub had black spots and the grout was stained. The shower area needed to be updated for sure. The windows were so dirty the view was impaired. This was not a 3 star room as advertised and I feel cheated and misled.
Thank you for choosing to stay at the Sheraton Columbus Hotel at Capitol Square and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
AC was not working. Toilet was not clean.
Nice hotel within walking distance of places to eat and sit outside. Would recomment
The lights in the bathroom worked intermittently. The water for the shower took about 15 mins to warm up in the morning. The refrigerator did not cool. The mattress was comfortable but the pillows were not. There was no housekeeping due to covid precautions which is understandable but they should at least provide clean towels and tissues daily without their guests having to request them. The fitness facility is nice. The room was not well cleaned upon arrival. We found socks in the room from a previous guest.
Couldn't check in till 12AM after attempting 3 times. Rooms were not ready at 4PM check in as promised. Plumbing fell apart on us but room was clean. Lines of people were angry and shared this experience. I felt bad for the staff that they were forced to deal with the mis-organization of the hotel, resulting in disgruntled customers. I’m still waiting for my refund.
The property was nice, the ataff in the dining area was rude
Stacy, thank you for staying with us. We hope to welcome you back soon and look forward to reopening valet 24/7!