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Best Western Hilliard Inn & Suites

2.5 star property
Hotel in Hilliard with free breakfast and a fitness center

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Photo gallery for Best Western Hilliard Inn & Suites

Exterior
Fitness facility
Lobby
Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Place, Aquatic Adventures Ohio
    ‪11 min walk‬
  • Place, Mount Carmel Hilliard
    ‪2 min drive‬
  • Place, KSM Clinic
    ‪3 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(18 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(16 reviews)
  • Sleeps 6
  • 2 Queen Beds

Suite-1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 4

Accessible-Suite King Bed, Mobility Accessible, Roll in Shower, Sofabed, Non-Smoking

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Suite-2 Queen Beds, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 6

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About the neighborhood

Hilliard

Best Western Hilliard Inn & Suites is located 1.1 mi (1.7 km) from Aquatic Adventures Ohio and within a 10-minute drive of Ohio State University. This 60-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Aquatic Adventures Ohio - 11 min walk - 0.6 miles
  • Mount Carmel Hilliard - 2 min drive - 2.0 miles
  • KSM Clinic - 3 min drive - 1.4 miles
  • Greater Columbus Convention Center - 12 min drive - 12.3 miles
  • Ohio State University - 13 min drive - 5.5 miles

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 23 min drive

Restaurants

  • ‪7 Brew Coffee - ‬19 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪GetGo - ‬3 min drive
  • ‪Starbucks - ‬7 min walk
  • ‪Wendy's - ‬19 min walk

About this property

Best Western Hilliard Inn & Suites

Hotel in Hilliard with free breakfast and a fitness center
At Best Western Hilliard Inn & Suites, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and express check-out.
LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include sitting areas, refrigerators, and microwaves.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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avid hotel Columbus Northwest - Hilliard by IHG
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  • Pet friendly
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Frequently asked questions

What's there to do close to Best Western Hilliard Inn & Suites?

This hotel is located in Hilliard, close to Schottenstein Center, Ohio Stadium, and Hollywood Casino. You'll also find The Mall at Tuttle Crossing and Aquatic Adventures Ohio within a short drive.

Will I be able to park at Best Western Hilliard Inn & Suites?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Hilliard Inn & Suites feature a casino?

No, Best Western Hilliard Inn & Suites doesn't have a casino.

Will I find an indoor pool at Best Western Hilliard Inn & Suites?

Yes, this hotel has an indoor pool.

Is Best Western Hilliard Inn & Suites good for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a hydromassage showerhead, and free Internet access.

Does Best Western Hilliard Inn & Suites have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Hilliard Inn & Suites feature a restaurant that includes a breakfast menu?

Best Western Hilliard Inn & Suites offers free full breakfasts each morning though there is no restaurant.

Will Best Western Hilliard Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Best Western Hilliard Inn & Suites though service animals are welcome.

Are there connecting rooms at Best Western Hilliard Inn & Suites?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Hilliard Inn & Suites?

The closest major airport to Best Western Hilliard Inn & Suites is John Glenn Columbus Intl. Airport (CMH), which is 19.2 mi away (23 minutes by car).

Can I book a room with a balcony at Best Western Hilliard Inn & Suites?

No, there aren't any guestrooms with balconies at Best Western Hilliard Inn & Suites.

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, amenities
Great
Stayed 1 night in Sep 2025

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I thought the hotel was good. My only complaint would be the room. The room seemed clean but there was a musty smell. Not sure if old rags were used to wipe down or the room was sitting for a while. Besides that I thought the stay was ok.
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Just passing through

Little ragged around edges of property. Needs some TLC. Bed was comfortable. Floors squeak above us. Breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Nora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy. Hotel was quiet. Was able to get rested.
Stayed 2 nights in Oct 2025

6/10 Okay

William

Liked: Cleanliness, staff & service
Did not like smell in bathroom. Liked responsive staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Asst. Manager, friendly and respectful staff. More variety for breakfast would be nice.
Stayed 3 nights in Oct 2025

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a clean place to stay for one night while visiting Ohio State. Breakfast was typical and fine.
Stayed 1 night in Oct 2025

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, tv remote worked, good breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Amy

Stayed 1 night in Oct 2025

10/10 Excellent

Kelcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience I've had in Columbus.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice spacious rooms, and they have a good breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nicole

Stayed 1 night in Sep 2025

6/10 Okay

Dominic

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Karmela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean with pleasant staff.

Room was very clean and nothing was extremely old, updated in last few years. P.m. and a.m. staff was very friendly and helpful. Hotel was good enough for my brief stay and area was vibrant. Only issue was the construction right next door that started at 6:30 A.M. Thin walls...on all sides! Would definitely stay again if needed. My Queen room had a microwave, refrigerator, and sofabed.
Stayed 1 night in Sep 2025

6/10 Okay

Kristen

Traveled with partner
Liked: Cleanliness, staff & service
Property was maintained, but is showing it's age. Staff still doing a good job with what yhey have.
Stayed 4 nights in Sep 2025

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. Our room was very nice and clean. I liked being able to sit on a sofa. It was a great price for the room. The morning breakfast was great. The only thing I didn't like was seeing postings at the breakfast area and in the elevator on how we can scan a QR code to give tips. I find that distasteful. I have never seen that before in any hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff Jai and Chris were super.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pillows and slow elevator.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows could use upgrade. Elevator is extremely slow. But hey, it works!
Stayed 4 nights in Sep 2025

6/10 Okay

Jonathan

Traveled with family
Disliked: Staff & service

Water pressure

Poor water pressure and no hot water for showers
Stayed 2 nights in Sep 2025

8/10 Good

Analisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator was very slow to open and was somewhat concerning but worked well while we were there. There is only 2 floors, nothing nearby in walking distance except a Dave and Busters. There is an indoor pool that we did not use, but seemed ok. Breakfast provided in the morning and what you would except. Nothing fancy or super great, but decent to get you going and included. I will also say the beds were pretty comfortable and the room was spacious.
Stayed 2 nights in Aug 2025

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