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Best Western Hilliard Inn & Suites

2.5 star property

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Photo gallery for Best Western Hilliard Inn & Suites

Exterior
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board
Lobby
Lobby
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Place, Mount Carmel Hilliard
    ‪2 min drive‬
  • Place, KSM Clinic
    ‪3 min drive‬
  • Place, The Mall at Tuttle Crossing
    ‪3 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 336 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • 336 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 2
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 2
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(21 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(21 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

Suite-1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 4
  • Free WiFi

Accessible-Suite King Bed, Mobility Accessible, Roll in Shower, Sofabed, Non-Smoking

  • Sleeps 4
  • Free WiFi

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

Suite-2 Queen Beds, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 6
  • Free WiFi

View all photos for King Suite - Non-Smoking

Pillowtop beds, desk, laptop workspace, iron/ironing board

King Suite - Non-Smoking

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Hilliard

Best Western Hilliard Inn & Suites places you within a 10-minute drive of popular sights such as Ohio State University and Hollywood Casino. This 60-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Mount Carmel Hilliard - 2 min drive - 2.0 miles
  • KSM Clinic - 3 min drive - 1.2 miles
  • The Mall at Tuttle Crossing - 3 min drive - 3.5 miles
  • Anthony Thomas Chocolates - 4 min drive - 4.1 miles
  • Bridge Park - 7 min drive - 7.6 miles

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 23 min drive

Restaurants

  • ‪7 Brew Coffee - ‬19 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬7 min walk
  • ‪GetGo - ‬3 min drive
  • ‪Wendy's - ‬19 min walk

About this property

Best Western Hilliard Inn & Suites

At Best Western Hilliard Inn & Suites, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and express check-out.
LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include sitting areas, refrigerators, and microwaves.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Frequently asked questions

What's there to do close to Best Western Hilliard Inn & Suites?

This hotel is located in Hilliard, close to Ohio Stadium and Hollywood Casino. You'll also find The Mall at Tuttle Crossing and Heritage Golf Club within a short drive.

How much does it cost to stay at Best Western Hilliard Inn & Suites?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Best Western Hilliard Inn & Suites on May 4, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Hilliard Inn & Suites?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Best Western Hilliard Inn & Suites feature a casino?

No, Best Western Hilliard Inn & Suites doesn't have a casino.

Will I find an indoor pool at Best Western Hilliard Inn & Suites?

Yes, this hotel has an indoor pool.

Is Best Western Hilliard Inn & Suites a good place to stay for couples?

Amenities that appeal to couples at this hotel include a hydromassage showerhead, a pillowtop mattress, and free wired internet.

Are there hot tubs at Best Western Hilliard Inn & Suites?

No, this hotel doesn't have a spa tub.

Does Best Western Hilliard Inn & Suites feature a restaurant that includes a breakfast menu?

Best Western Hilliard Inn & Suites offers free full breakfasts each morning though there is no restaurant.

Will Best Western Hilliard Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Best Western Hilliard Inn & Suites though service animals are welcome.

Are there connecting rooms at Best Western Hilliard Inn & Suites?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Hilliard Inn & Suites?

The closest major airport to Best Western Hilliard Inn & Suites is John Glenn Columbus Intl. Airport (CMH), which is 19.2 mi away (23 minutes by car).

Are there rooms with balconies at Best Western Hilliard Inn & Suites?

No, you won't find guestrooms with balconies at Best Western Hilliard Inn & Suites.

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1003 reviews
Rating 8 - Good. 253 out of 1003 reviews
Rating 6 - Okay. 70 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes and yes
Stayed 2 nights in Jan 2026

8/10 Good

Kenta

Stayed 1 night in Jan 2026

10/10 Excellent

Luke, Lewisburg Ohio

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Jan 2026

6/10 Okay

Jose

Business traveler
The room is ok,the cirridor and elevator dirty ,smell bad ,you have to wait more than 5 minutes to get hot water to shower the parking was blocked by a trailer, etc
Stayed 8 nights in Jan 2026

10/10 Excellent

Bryan

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

8/10 Good

Raqunette

Stayed 1 night in Jan 2026

6/10 Okay

JOSE

Stayed 4 nights in Dec 2025

10/10 Excellent

Brandi

Stayed 1 night in Dec 2025

6/10 Okay

James

Disliked: Property conditions & facilities
A bit dated and in need of a facelift. Older hotel. Room and bed sheets were clean.
Stayed 3 nights in Dec 2025

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Note: the 3 is my rating but my husband's is a 1-2! The heater in room 115 did NOT work properly insofar as the temperature sensor was malfunctioning. "Cooling" the heat to 60 degrees still produced extraordinarily uncomfortable heat (during a very cold winter day)! We were told by Jay that the technician said everything was working properly but this was patently untrue.
Stayed 5 nights in Dec 2025

8/10 Good

qasim

Stayed 2 nights in Dec 2025

10/10 Excellent

Patrick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel and value. Chris the manager offers exceptional and welcoming service.
Stayed 4 nights in Dec 2025

8/10 Good

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was great no nasty carpet. Check in was easy as well as the check out.
Stayed 2 nights in Dec 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great - Desk guy David was very helpful moving my room without issue when the TV wouldnt work in my room when i got there.
Stayed 1 night in Dec 2025

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean. Staff was friendly and check in was quick.
Stayed 1 night in Dec 2025

6/10 Okay

Annabelle

Stayed 1 night in Nov 2025

10/10 Excellent

Annabelle

Liked: Cleanliness, amenities, property conditions & facilities
It was the best time ever
Stayed 1 night in Nov 2025

10/10 Excellent

DENISE

Stayed 1 night in Dec 2025

2/10 Terrible

Robert

Stayed 1 night in Nov 2025

10/10 Excellent

Dalton

Stayed 5 nights in Nov 2025

4/10 Poor

George, Union

Business traveler
Disliked: Amenities, property conditions & facilities
Bed pillows were terrible. Hotel needs updated badly
Stayed 1 night in Nov 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great, friendly staff breakfast was good
Stayed 1 night in Nov 2025

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