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Best Western Airport Inn & Suites Cleveland

2.5 out of 5.0

Recent guest reviews

The hotel was nice and remodeled however the room had food crumbs all over and covering the pull out bed. The hotel offers a free hot breakfast which was a plus but the food was not very good. Staff was friendly and it was easy to get to downtown.

Booked this room to take the airport shuttle and leave my car parked at hotel. We live 2 plus hours away. Upon checking in I asked about the shuttle and was told it doesn't run on the weekends. Literally, the shuttle was parked out front of the hotel. So, thanks to the orbitz website, which said they had an airport shuttle, I wasted my money. Literally, a total waste. The hotel check in person was rude. So we had to drive to the airport and pay for parking there after pointlessly paying for the hotel room. There are several other hotels around the area which had shuttles running, book with one of them. Also, verify with the actual hotel to double check what Orbitz says, as it clearly isn't accurate. Ridiculous!!!!

The room was comfortable. The bed was just like we like it. The room had a fridge and microwave. The shower was nice but the tub was small. Seemed like the walls were close. You could not see out of the windows because they had them frosted.

Hotel in bed was very nice. Desk clerk was helpful. Shuttle was on time to airport. Driver was very considerate. Complimentary breakfast was okay. We'll stay here again when traveling through Cleveland.

The hotel windows are frosted out. You can tell what time of day it is but you can't actually see outside of the room. I thought it was just my room but when I went outside to look I realized it was all of them.

Overall OK...but they never printed me a receipt...they said they would e-mail it to me....they have not as of over a week!

Nice clean place to stay.Easy to get to and from the airport.I liked having a full size chair in the room. Great for having the morning coffee and paper.

Nice hotel, very clean. Not a bad area. Breakfast was uninspiring, but I was only there for the bed.

need a total redo..old and tired would not stay there again

Staff very helpful. Breakfast adequate. Room average.

Location was the main reason for my business stay, close to the airport after a late night arrival. Room was good but pillows needed to be fluffed before sleeping. Breakfast had the usual amenities. Staff were accommodating.

Confusion on reservation smoking nonsmoking but issue settled satisfactory. Lost power outside the realm of the hotel. Wifi was in and out

I stayed in Best Western Hotel in Cleveland for couple of days. I was really surprised by the amenities provided within such a low rate, which I never expected and found in any other place within that rate. The hotel has a swimming pool, good free breakfast, the room was quite large, and also has a separate kitchen area with stove, refrigerator, micro oven, sofas etc- really awesome. Wi-Fi connection was great and very near to airport, good and clean location. Only thing I did not like about it is the pillow size provided with the bed- those were small sized pillow- not sure why standard sized pillows were not there. However otherwise I am very satisfied and recommend to anybody traveling to Cleveland.

The concierge at the front desk was great. The only problem I had with the room were the pillows. They were smushed together for effect but they were hard to sleep on because they were so beat up.

My daughter and I stayed after a concert at Quicken Loan Arena! The location is perfect! Easy access on and of 71! Room was very clean and the beds very comfy! Great value! Definitely would recommend!

Muy bueno en general pero entiendo que debieran mejorar la variedad del desayuno.

Very courteous staff, good breakfast, used shuttle service for airport. I would recommend family stay and definitely value for money.

It was good for few nights, it's really close to airport and comfortable, only thing we didn't like and we rather use other hotel is that we could hear everything guests next doors do or said, we could even hear there showers and everything else in bathroom at any hour, I'm sure they heard ours too. There was another thing, people hanging out in hallway past 1:am . Probably there was a big family reunion and/or vacation because there was plenty kids running around which I understand during day but after 12:am.....there's other guest are not for vacation.

When I got there to check in they said they had no reservation under my name. I told the person on duty what my name was when I first got there. She kept on insisting they had no one under that name registered there with that name. Then she asked what my last name was again, so I told her what it was, and after another ten minutes or so she said O here it is. By this time I was very upset with this Best Western. I was to the point of calling the Main headquarters and give them a piece of my mind on how this motel was being ran. I will never stay there again.

The room we stayed in was pretty nice the fridge and microwave were very outdated, but for the price I guess it was ok. The staff was very friendly and the pool was very clean. The only drawback was the location it was kinda far from where I would have liked to be.

16501 Snow Rd Brook Park OH

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Best Western Airport Inn & Suites Cleveland places you within a 15-minute drive of popular attractions such as Progressive Field and Quicken Loans Arena. This 64-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. It's near the airport and also near International Exposition Center and NASA Glenn Research Center.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All of Best Western Airport Inn & Suites Cleveland's 64 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.


Property features

At Best Western Airport Inn & Suites Cleveland, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Suite, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Best Western Airport Inn & Suites Cleveland

Everyone (6) Couples (20) Business (13) Family (23) Friends (5) Other (11)
2

okay for 1 night

Everyone

The hotel was nice and remodeled however the room had food crumbs all over and covering the pull out bed. The hotel offers a free hot breakfast which was a plus but the food was not very good. Staff was friendly and it was easy to get to downtown.

By , from Ohio on Aug 7, 2017

Review comment responded on Aug 11, 2017

Thank you for staying with us, we will address these issues ASAP! Vern

2

no airport shuttle!!!

Everyone

Booked this room to take the airport shuttle and leave my car parked at hotel. We live 2 plus hours away. Upon checking in I asked about the shuttle and was told it doesn't run on the weekends. Literally, the shuttle was parked out front of the hotel. So, thanks to the orbitz website, which said they had an airport shuttle, I wasted my money. Literally, a total waste. The hotel check in person was rude. So we had to drive to the airport and pay for parking there after pointlessly paying for the hotel room. There are several other hotels around the area which had shuttles running, book with one of them. Also, verify with the actual hotel to double check what Orbitz says, as it clearly isn't accurate. Ridiculous!!!!

By on Apr 10, 2017

4

room was great

Everyone

The room was comfortable. The bed was just like we like it. The room had a fridge and microwave. The shower was nice but the tub was small. Seemed like the walls were close. You could not see out of the windows because they had them frosted.

By , from Florida on Jan 24, 2017

5

stay before airport

Everyone

Hotel in bed was very nice. Desk clerk was helpful. Shuttle was on time to airport. Driver was very considerate. Complimentary breakfast was okay. We'll stay here again when traveling through Cleveland.

By , from Magnolia, Ohio on Jan 21, 2017

4

nice, only one thing...

Everyone

The hotel windows are frosted out. You can tell what time of day it is but you can't actually see outside of the room. I thought it was just my room but when I went outside to look I realized it was all of them.

By on Jan 21, 2017

3

ok but receipt

Everyone

Overall OK...but they never printed me a receipt...they said they would e-mail it to me....they have not as of over a week!

By , from PA on May 16, 2016

4

high school reunion weekend. great time!!

Couples

Nice clean place to stay.Easy to get to and from the airport.I liked having a full size chair in the room. Great for having the morning coffee and paper.

By on Dec 7, 2015

5

road trip

GetawayWithFriends

Nice hotel, very clean. Not a bad area. Breakfast was uninspiring, but I was only there for the bed.

By on Nov 26, 2015

3

hotel is old and tired

BusinessTravelers

need a total redo..old and tired would not stay there again

By on Nov 13, 2015

3

quickie overnighter

Couples

Staff very helpful. Breakfast adequate. Room average.

By on Nov 1, 2015