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Recent guest reviews

Newer no frills hotel. Room was fairly comfortable. Surrounding neighborhood was safe and welcoming. Unfortunately the room wasn’t the cleanest. The business center printer did not work. The breakfast was out of nearly everything half way through on a Sunday morning and staff didn’t seem to concerned. Not a terrible stay but I wouldn’t stay again

The room was very clean. However the mini frig was old and making noise all night. We unplugged it.

I was on the first floor. There was no way to get the drapes shut that I could find. A very bright light was outside my window. The refrigerator was extremely loud. I unplugged it. The people who worked at the BW were very nice.

Excellent area, good services. Accesible area in Cleveland

I needed a hotel close to the airport but not in downtown Cleveland with an airport shuttle. The staff was very friendly at check-in. The shuttle driver was waiting for me and it took 5 minutes to get dropped off at my gate. Very convenient, great price, room was nice and clean and free breakfast and shuttle were just an added bonus to the experience.

We stayed bc of an early flight and we didn't want to get the kids up at 3 am to go from Erie to Cleveland. Worth the extra $

Excellent establishment. Will definitely stay again when in the Cleveland area. Great staff. Hot breakfast was good. thank you

The management and staff were extremely accomodating. Thank you!!! The outside of hotel was not inviting but staff made up for it!!! VERY convenient for car rental\airport trip. Family restaurants very close. Bar and Grill types were further. Children in nearby rooms were allowed free rein until 10pm ish. Cooking odors were present on 3rd floor. Road construction in front of BW. Made inconvenient for travel in\out.

The hotel was nice and remodeled however the room had food crumbs all over and covering the pull out bed. The hotel offers a free hot breakfast which was a plus but the food was not very good. Staff was friendly and it was easy to get to downtown.

Booked this room to take the airport shuttle and leave my car parked at hotel. We live 2 plus hours away. Upon checking in I asked about the shuttle and was told it doesn't run on the weekends. Literally, the shuttle was parked out front of the hotel. So, thanks to the orbitz website, which said they had an airport shuttle, I wasted my money. Literally, a total waste. The hotel check in person was rude. So we had to drive to the airport and pay for parking there after pointlessly paying for the hotel room. There are several other hotels around the area which had shuttles running, book with one of them. Also, verify with the actual hotel to double check what Orbitz says, as it clearly isn't accurate. Ridiculous!!!!

Snow Rd Brook Park OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Best Western Airport Inn & Suites Cleveland places you within a 15-minute drive of popular attractions such as Progressive Field and Rocket Mortgage FieldHouse. This 64-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Best Western Airport Inn & Suites Cleveland's 64 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

At Best Western Airport Inn & Suites Cleveland, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Suite, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Airport Inn & Suites Cleveland

Everyone (19) Couples (21) Business (13) Family (28) Friends (5) Other (11)
3
Families

Newer no frills hotel. Room was fairly comfortable. Surrounding neighborhood was safe and welcoming. Unfortunately the room wasn’t the cleanest. The business center printer did not work. The breakfast was out of nearly everything half way through on a Sunday morning and staff didn’t seem to concerned. Not a terrible stay but I wouldn’t stay again

By on Nov 12, 2019

Review comment responded on Nov 12, 2019

Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Everyone

By on Nov 10, 2019

Review comment responded on Nov 13, 2019

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vijay Jadeja

5
Everyone

By on Sep 26, 2019

Review comment responded on Sep 30, 2019

Thank you so much for your feedback. Please come see us again!

4
Partner Couples

The room was very clean. However the mini frig was old and making noise all night. We unplugged it.

By on Sep 24, 2019

Review comment responded on Sep 24, 2019

Thank you for your feedback.

3
Families

I was on the first floor. There was no way to get the drapes shut that I could find. A very bright light was outside my window. The refrigerator was extremely loud. I unplugged it. The people who worked at the BW were very nice.

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Thank you for your feedback, we will try to make it better!

5
Everyone

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Thank you for your feedback!

5
Families Families

Excellent area, good services. Accesible area in Cleveland

By on Jun 21, 2019

Review comment responded on Jun 24, 2019

Thank you for your feedback, please come see us again!

3
Everyone

By on May 30, 2019

Review comment responded on May 30, 2019

Thank you for your feedback, please come back again.

2
Everyone

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Thank you for your feedback!

5
Everyone

By on Mar 24, 2019

Review comment responded on Apr 2, 2019

Thank you for your feedback. Please come see us again!

Best Western Airport Inn & Suites Cleveland

16501 Snow Rd, Brook Park, OH 44142
url importing https://www.orbitz.com/Cleveland-Hotels-Best-Western-Airport-Inn-&-Suites-Cleveland.h62868-p2.Hotel-Reviews