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Recent guest reviews

Jkjhh

The room was big and spacious.

The front desk staff was rude. Rooms are dirty and dated. I will not stay here again.

Staff accommodating and helpful. Well-maintained.

Newer no frills hotel. Room was fairly comfortable. Surrounding neighborhood was safe and welcoming. Unfortunately the room wasn’t the cleanest. The business center printer did not work. The breakfast was out of nearly everything half way through on a Sunday morning and staff didn’t seem to concerned. Not a terrible stay but I wouldn’t stay again

The room was very clean. However the mini frig was old and making noise all night. We unplugged it.

I was on the first floor. There was no way to get the drapes shut that I could find. A very bright light was outside my window. The refrigerator was extremely loud. I unplugged it. The people who worked at the BW were very nice.

Excellent area, good services. Accesible area in Cleveland

I needed a hotel close to the airport but not in downtown Cleveland with an airport shuttle. The staff was very friendly at check-in. The shuttle driver was waiting for me and it took 5 minutes to get dropped off at my gate. Very convenient, great price, room was nice and clean and free breakfast and shuttle were just an added bonus to the experience.

We stayed bc of an early flight and we didn't want to get the kids up at 3 am to go from Erie to Cleveland. Worth the extra $

Snow Rd Brook Park OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Kaiser Permanete Medical Center, Best Western Airport Inn & Suites Cleveland is within a few miles (5 km) of International Exposition Center. This hotel has 64 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.


Rooms

Best Western Airport Inn & Suites Cleveland's 64 rooms are soundproofed and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Best Western Airport Inn & Suites Cleveland, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Airport Inn & Suites Cleveland

Everyone (19) Couples (9) Business (4) Family (16) Other (4) Friends (3)
1
Family

Jkjhh

By on Apr 20, 2021

4
Family

The room was big and spacious.

By on Apr 11, 2021

1
Family Family

The front desk staff was rude. Rooms are dirty and dated. I will not stay here again.

By , from Okc on Aug 1, 2020

Review comment responded on Aug 6, 2020

Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vijay Jadeja General Manager

5
Family Family

Staff accommodating and helpful. Well-maintained.

By , from Oregon, WI on Mar 13, 2020

Review comment responded on Mar 13, 2020

Dear Joanne, Thank you for taking time and leave feedback for recent stay with us. We will looked in to you Blanket and pillow concern and take appropriated action to satisfied future guest.

3
Family

Newer no frills hotel. Room was fairly comfortable. Surrounding neighborhood was safe and welcoming. Unfortunately the room wasn’t the cleanest. The business center printer did not work. The breakfast was out of nearly everything half way through on a Sunday morning and staff didn’t seem to concerned. Not a terrible stay but I wouldn’t stay again

By on Nov 12, 2019

Review comment responded on Nov 12, 2019

Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Everyone

By on Nov 10, 2019

Review comment responded on Nov 13, 2019

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vijay Jadeja

5
Everyone

By on Sep 26, 2019

Review comment responded on Sep 30, 2019

Thank you so much for your feedback. Please come see us again!

4
Partner Couples

The room was very clean. However the mini frig was old and making noise all night. We unplugged it.

By on Sep 24, 2019

Review comment responded on Sep 24, 2019

Thank you for your feedback.

3
Family

I was on the first floor. There was no way to get the drapes shut that I could find. A very bright light was outside my window. The refrigerator was extremely loud. I unplugged it. The people who worked at the BW were very nice.

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Thank you for your feedback, we will try to make it better!

5
Everyone

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Thank you for your feedback!

Best Western Airport Inn & Suites Cleveland

16501 Snow Rd, Brook Park, OH 44142
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