6/10 Okay
Monique
Sep 6, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
This property is awful. Some of the staff are the only redeemable part about this property. I was immediately sad when I walked in to check in. I was hopeful about my room but my hopes were dashed as I drove up to my building. While I know the kindly housekeeping staff do their best, the room was less than clean and the upkeep was awful. The walls were dirty. The curtains had been slashed and never replaced. The furniture was sticky - I placed towels over wherever I would place my items like toiletries or my glasses while sleeping.
The bathroom was less than stellar. The kitchen had no silverware, no glasses, no nothing. I had chosen this property because I stayed in Sonesta in Charleston, WV and it was comfortable. Not amazing, but nice. However, I will never stay at this property again. And on top of it, they had to enter the rooms to put up some bathroom dispenser they had taken down 2 - 3 years prior. It was completely inconvenient. Even more so when they notified me multiple times both by flyer and verbally in person that they would begin in my building on Labor Day, Sept 1st. And then finally that afternoon I called (after having confirmed verbally with staff multiple times) and they notified me that they had made a mistake with the scheduling and that Labor Day - as everyone knows - is a day that no work would happen. This is the very reason I continued to confirm, but all staff toed the line that Sept 1st would be the day.
Anyway, some kind people but awful.
Monique
Stayed 7 nights in Aug 2025
