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Crowne Plaza Cleveland Airport

3.5 out of 5.0

Recent guest reviews

Checked into hotel just fine. Got to my room and the thermastat did not work. I went back downstairs and got a different room. They were very nice about it and gave to two coupons for the breakfast buffet. Sleep was pleasant and room was comfortable. When I got home, I found that I was charged for my room twice. The first charge came from Orbitz, the second from the hotel. I called the hotel the next day and left message for manager. I never got a call back. I called again and reached someone who told me she would take care of the problem. Two days later, I got refunded the double charge, but for some insane reason, they charged me for the room again. This is the third time I was charged for the same 1 night stay. I called again and spoke to the night manager. She told me that the problem would be solved. I am still waiting to see if my credit card will be receiving the charge reversal or not. Overall, a very nice stay, but this is way too much trouble than what I am use to when I use Orbitz.

Loved our limo drivers Fire alarms went off during the evening seemed to take awhile to re-set.

I have spent most of June '16 at the Crowne plaza. Its been all business. I have to say that if the people at the Crowne plaza weren't so amazing I'd have to hotel hop. Its been an absolute pleasure staying. I'm very easy, i don't complain easily. There hasn't been any reasons to complain. Places to eat are in walking distance. However I've enjoyed eating at Tavolo 72. Great ladies like Colleen, Tammy, Erin, and their manager Christie. The best people! Front desk crew have been so helpful. I can rave lots more. In short they are managed very well. The GM(his name escapes me) greets on a daily basis. Class act!

I was pleasantly surprised. Hotel staff was very nice, inexpensive breakfast buffet, big pretty feel. Room was quiet and clean. I like the beds and pillows - I travel a lot and usually am disappointed with the bed and pillows. A nice hotel with a lot of amenities.

This place worked great for my wife and I to have a night alone away from the kids before I flew out of town the next morning. The shuttle took me to the airport, and she was able to sleep in.

Worked perfect for a date night with my wife before I flew out of town in the morning. Restaurants, shopping and movie theatre all within walking distance. Free shuttle ride every 30 min to airport worked great in the morning. I got on all it possible plane, she slept in.

We had a great time staying at the this hotel. Many conveniences available restaurants and shopping including airport pick-up and drop-off also. The rooms were very clean and comfortable. Highly recommend this place.

Ok, but no amenities in lounge like coffee, check in ok but not overly friendly. Close to airport

Stayed for one night. Staff was great, room was great, and so was breakfast in the morning ~ buffet style!

This hotel tries to add nice touches to improve the experience--sample size spa products, remote covers--but the basics like the blowing air at face level (while on the bed) and the poor lighting in the bathroom just don't make up for it. Hotel food pretty good and service there excellent!

I had a short stay, but it was great. The room was clean and the bed was very comfortable. The staff was friendly. The pool area was nice, but the pool itself was a small, shallow thing mostly meant for kids to play around in. The exercise room was also small, with just a couple of treadmills and a single weight machine. The location was great, with quick access to 71, 80, and the bike trail. For what I needed, it was perfect.

Beds are comfortable. Wish there were movie channels; that's my only recommendation.

I had a very personal task to attend to while in the area. I was assisting in the closing of the house of a deceased loved one. The privacy and near annonymity of my experience in the hotel suited me well. One complaint which applies to 90% of the hotels in which I have stayed is the following. Most fitness rooms cater to the weight lifting types and neglect to provide a clean empty space for the multitudes who now practice yoga and/or Pilates, or Gyrokinesis, etc. This was also the case at the Crowne Plaza.

I reserved a room for vday weekend. I was very careful to choose a hotel that had DVD players in the room as this would add to my vday surprise for my lover. Needless to say I was VERY disappointed when I arrived and there was no DVD player available like it is listed in the features of the hotel online. I called the front desk and asked for another fitted sheet and after taking 3 hours they brought me a stack of towels! Other than that its a convient location near plenty of food spots and an exit away from the mall. The pool & sauna was also nice!

Was here for a conference and late check-in seemed pleasant enough, however, I was given a handicapped access room (with no closet, only a shower curtain and seemingly narrow halls for wheelchair access). Note that I am not handicapped nor was I in a wheelchair. I was not given an option of rooms at check-in and I doubt that this was the last room available when I arrived... Although most of my time was spent at the conference, I did partake of the bar downstairs which was quite roomy and packed with other conference attendees along with the usual smattering of airline personnel and miscellaneous guests and actually had a good time watching their two tv's tuned into sports and enjoying the conversation and scenery. However, I did eventually have to return to my room where I found that the maid service had not fully cleaned the bathroom, even though I left towels on the floor as indicated if fresh towels were desired. Also, the handicapped shower curtain did a terrible job of keeping water within the shower stall and the shower head could only be used by holding it in one hand to direct the water stream - the connector did not secure the shower head in a stationary position for those wanting to take a normal shower. My final recommendation - do not accept the handicapped access hotel room if at all possible!

Everybody was friendly and helpful. We went for a wedding and ended up having our grandkids stay with us and the workers took special care of them. It was great.

Booked the hotel on a cross country trip from NYC, wanted to stay with a pool so my 3 and 5 year old could have some fun after a LONG car trip. The pool pump was broken and the water was so cold that swimming was out of the picture. Two really dissappointed girls in swimsuits makes for a very unhappy stay. The staff said they would adjust out room rate and never did- which lead to a very unhappy check-out the next day...

Staff was very friendly and accommodating. The beds were so comfortable and we slept so well! My 86 year old mother was with us and she slept all night-which is unusual for her in a strange place. Right off Bagley Road and interstate 71 making it easy to access and travel to areas around Cleveland. We will definitely be staying there again when we're in the area.

The Crown Plaza was very comfortable. They have a nice workout room and the pool area was recently redone. It has a tropical feel with great chairs. Only thing missing is a hot tub. The restarant and bar had a lot of choices and was comfortable. I would definetly stay there again.

Room options

Standard Room, Non Smoking

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Mobility)

King 1 | Sleeps 2

Guest reviews for Crowne Plaza Cleveland Airport

Everyone (4) Couples (3) Business (5) Family (6) Other (1)
3

nice hotel, but needs some care.

Everyone

Checked into hotel just fine. Got to my room and the thermastat did not work. I went back downstairs and got a different room. They were very nice about it and gave to two coupons for the breakfast buffet. Sleep was pleasant and room was comfortable. When I got home, I found that I was charged for my room twice. The first charge came from Orbitz, the second from the hotel. I called the hotel the next day and left message for manager. I never got a call back. I called again and reached someone who told me she would take care of the problem. Two days later, I got refunded the double charge, but for some insane reason, they charged me for the room again. This is the third time I was charged for the same 1 night stay. I called again and spoke to the night manager. She told me that the problem would be solved. I am still waiting to see if my credit card will be receiving the charge reversal or not. Overall, a very nice stay, but this is way too much trouble than what I am use to when I use Orbitz.

By , from Chicago on Sep 4, 2017

5

nice hotel close to airport

Everyone

Loved our limo drivers Fire alarms went off during the evening seemed to take awhile to re-set.

By , from atlanta on Aug 8, 2016

5

home away from home

Everyone

I have spent most of June '16 at the Crowne plaza. Its been all business. I have to say that if the people at the Crowne plaza weren't so amazing I'd have to hotel hop. Its been an absolute pleasure staying. I'm very easy, i don't complain easily. There hasn't been any reasons to complain. Places to eat are in walking distance. However I've enjoyed eating at Tavolo 72. Great ladies like Colleen, Tammy, Erin, and their manager Christie. The best people! Front desk crew have been so helpful. I can rave lots more. In short they are managed very well. The GM(his name escapes me) greets on a daily basis. Class act!

By , from Miami on Jul 10, 2016

Review comment responded on Jan 1, 1970

Dear Roman, Thank you so much for taking the time to provide us with your feedback concerning your long stay with us during the month of June, I know there are many options in the area, so I am glad we were able to accommodate you during that time. I will be sure to spread your kind words among the staff to show your appreciation for the quality of service that you received. Thank you for choosing Crowne Plaza Cleveland Airport. We hope that, one day, we will welcome you back as our guest once again. Sincerely, Scott K. General Manager

5

nice hotel staff; nice décor, very nice bed.

Everyone

I was pleasantly surprised. Hotel staff was very nice, inexpensive breakfast buffet, big pretty feel. Room was quiet and clean. I like the beds and pillows - I travel a lot and usually am disappointed with the bed and pillows. A nice hotel with a lot of amenities.

By , from Chicago, IL on May 23, 2016

4

great place for a romantic evening

Couples

This place worked great for my wife and I to have a night alone away from the kids before I flew out of town the next morning. The shuttle took me to the airport, and she was able to sleep in.

By on Aug 5, 2014

4

convenient escape for date night

Couples

Worked perfect for a date night with my wife before I flew out of town in the morning. Restaurants, shopping and movie theatre all within walking distance. Free shuttle ride every 30 min to airport worked great in the morning. I got on all it possible plane, she slept in.

By on Jul 29, 2014

4

great stay

Families

We had a great time staying at the this hotel. Many conveniences available restaurants and shopping including airport pick-up and drop-off also. The rooms were very clean and comfortable. Highly recommend this place.

By on Oct 23, 2013

3

stuck in cleveland

Families

Ok, but no amenities in lounge like coffee, check in ok but not overly friendly. Close to airport

By on Sep 14, 2013

4

great place to stay

BusinessTravelers

Stayed for one night. Staff was great, room was great, and so was breakfast in the morning ~ buffet style!

By on Mar 5, 2013

3

nice touches don't make up for basic discomforts

BusinessTravelers

This hotel tries to add nice touches to improve the experience--sample size spa products, remote covers--but the basics like the blowing air at face level (while on the bed) and the poor lighting in the bathroom just don't make up for it. Hotel food pretty good and service there excellent!

By on Mar 2, 2013