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Crowne Plaza Cleveland Airport by IHG

3.5 star property
Suburban hotel with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Terrace/patio
Bar (on property)
Breakfast, lunch, dinner served; Italian cuisine
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Middleburg Heights

Within a short walk of Southwest General Health Center, Crowne Plaza Cleveland Airport by IHG is within 2 miles (3 km) of Baldwin Wallace College. This 3.5-star hotel has 238 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Big Creek Reservation - 2 min walk - 0.1 miles
  • Southwest General Health Center - 11 min walk - 0.6 miles
  • Baldwin Wallace College - 3 min drive - 1.4 miles
  • Huntington Bank Field - 21 min drive - 19.3 miles
  • Cleveland Clinic - 25 min drive - 21.9 miles

Getting around

  • Brookpark Station - 12 min drive
  • Cleveland Station - 24 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪7 Brew Coffee - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Fat Head's Brewery - ‬16 min walk

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with airport shuttle service and area shuttle service
Guests of Crowne Plaza Cleveland Airport by IHG have access to an indoor pool, a 24-hour gym, and a sauna. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free newspapers, and free local calls.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Similar properties

Exterior
Best Western Airport Inn & Suites Cleveland
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
8.0 out of 10, Very Good, 1,141 reviews
$72 nightly
The price is $85
Dec 7 - Dec 8
Total with taxes and fees
Best Western Airport Inn & Suites Cleveland

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 15.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 25.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Frequently asked questions

Are free cancellation options available at Crowne Plaza Cleveland Airport by IHG?

Crowne Plaza Cleveland Airport by IHG provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Cleveland Airport by IHG?

As of Nov 30, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Cleveland Airport by IHG on Dec 10, 2025 start from $103.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Crowne Plaza Cleveland Airport by IHG?

This hotel is located in Middleburg Heights, close to Rocky River, NASA Glenn Research Center, and Brunswick Auto Mart Arena. You'll also find Mill Stream Run Reservation and Rocky River Reservation within a short drive.

Is parking available on site at Crowne Plaza Cleveland Airport by IHG?

Yes, self parking is offered for free at the hotel and long-term parking is available for a surcharge.

Does Crowne Plaza Cleveland Airport by IHG have a casino on the premises?

No, Crowne Plaza Cleveland Airport by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Cleveland Airport by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Crowne Plaza Cleveland Airport by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as an indoor pool.

Are there hot tubs at Crowne Plaza Cleveland Airport by IHG?

No, but guests can enjoy a sauna at this hotel.

Does Crowne Plaza Cleveland Airport by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Cleveland Airport by IHG serves buffet breakfast for a surcharge each morning at Tavolo 72.

Will Crowne Plaza Cleveland Airport by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Cleveland Airport by IHG.

Does Crowne Plaza Cleveland Airport by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crowne Plaza Cleveland Airport by IHG?

The closest major airport to Crowne Plaza Cleveland Airport by IHG is Cleveland Hopkins International Airport (CLE), which is 6.2 mi away (12 minutes by car). Another top airport is Cleveland, OH (BKL-Burke Lakefront), which is located 16.5 mi away (23-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Cleveland Airport by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Cleveland Airport by IHG.

Does Crowne Plaza Cleveland Airport by IHG have a wedding venue on site?

Take advantage of the wedding venue at Crowne Plaza Cleveland Airport by IHG if you plan to say "I do" during your trip.

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 348 out of 1009 reviews
Rating 8 - Good. 241 out of 1009 reviews
Rating 6 - Okay. 151 out of 1009 reviews
Rating 4 - Poor. 125 out of 1009 reviews
Rating 2 - Terrible. 144 out of 1009 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Eliza

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room did not have a working television, the sink leaked, extremely slow drain for the tub. No hand soap only shampoo, no clock or phone. We were given another room and the tv had a green hue on every channel, no shower soap. I deserve some reimbursement
Stayed 3 nights in Aug 2025

2/10 Terrible

sherry

Disliked: Amenities, property conditions & facilities
Check in was at 3pm… got in my room at 9:45pm. Short staffed… no clean rooms. The room had several things not working… no breakfast buffet as advertised…. The pool was not open… on my way to my room linens lying out in the hallway. It was a disaster!!
Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The first room had a bathtub that didn't drain. Was moved to another room, bathtub drained but real slow. Ice machine didn't work on the 5th floor. Ask at the reception if shuttle could take us to the Oktoberfest and pick us up later. Was told they can only drop off. However, breakfast was great.
Stayed 1 night in Aug 2025

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a royal experience at the Crowne Cleveland

Reserved online, arrived 5 hours after check in time only to be told there were 15 reservations ahead of us waiting for the 2 queen room option. At this point we just wanted to go to bed so we took the room offered. No adjustments were made to our bill. The room was in total disrepair. No TV: missing light bulbs, broken curtains, bathroom fixtures, peeling wallpaper etc.
Stayed 1 night in Aug 2025

2/10 Terrible

Geraldine

Disliked: Cleanliness, property conditions & facilities
I had a reservation for 2 nights. Upon arrival at 7:00 pm there were no clean rooms available. There were a lot of angry people waiting in the lobby for their rooms also. I finally got a room at 9:00 pm. The halls had dirty bedding & towels laying in piles on the floor which were still there in the am. The parking area was a bit of a walk in the dark, with no security. There was only one garbage basket in my room, without a plastic bag, in the bathroom, along with one box of kleenex, also in the bathroom. Also, not a single box of kleenex in the lobby. Getting into a room at 9 pm is unacceptable. They should have offered something to make up for it.
Stayed 2 nights in Aug 2025

6/10 Okay

Allison

Stayed 1 night in Aug 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities
First of all we did not get the room that we reserved. The only rooms that were available were king size beds which we did not have a reservation for. When we got to our room I looked down the hall and there was dirty linen all the way down the hall and made it look like a flop house. Our night bolt was broken on our door. From what I understand there were staffing problems which I can totally relate to however would probably never book at a Crown again.
Stayed 1 night in Aug 2025

4/10 Poor

Enea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

John

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Joseph

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most disappointing stays I've had in years! Everything about the property exuded an air of neglect & an "I don't care" attitude. Here's a partial listing of issues: 1 - Broken elevator 2 - Bed made in a sloppy manner & with missing sheet 3 - Belligerant attitude from one of the desk clerks 4 - Bundles of dirty bedding & a large trash receptical in the hall of the floor on which we stayed.
Stayed 1 night in Aug 2025

2/10 Terrible

Rosi

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have a room for us! Highly disappointed
Stayed 1 night in Aug 2025

10/10 Excellent

che

Stayed 2 nights in Aug 2025

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smothly
Stayed 1 night in Aug 2025

2/10 Terrible

Hilary

Traveled with group
Disliked: Cleanliness, staff & service, amenities
An absolutely awful experience, poor communication. We arrived around 3:30pm to check in, to be told at check in the rooms weren’t available yet due to the elevators being broken ; it was taking housekeeping longer to flip rooms. We checked in, paid for our room and waited. They offered us & other people/families to use the basement washrooms and hallways to get ready for the concert we were attending that evening. Before leaving for the concert we popped back up to the front desk & they confirmed it would be a couple hours but we would received at call when it was ready. Around 6pm we received a call that our room was ready, we informed them we were at a concert and would be there later … keep in mind we had already checked in and paid for our room. Hours later we arrived to the hotel, myself and multiple other families were informed that our rooms weren’t available and they had no where for us to sleep aside from being able to provide us with blankets to sleep in the lobby. We have contacted management via email three times now with no response. I would not recommend this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay with Crown Plaza when I am in town however this time housekeeping forgot to put soap and shampoo in the bathroom with tissues along with the bathroom sink didn't want to drain. However the front desk was amazing in all custome needs.
Stayed 1 night in Aug 2025

4/10 Poor

Howard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful. The pool has been closed for weeks. No hot water. Light bulbs missing.
Stayed 2 nights in Aug 2025

2/10 Terrible

Torrey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Needs more help from Atlanta HQ

Leila, a manager from Atlanta sent to help turn around this Crowne Plaza location in Berea Ohio, was the lone highlight of our hotel stay. She was super friendly, constructive and making every effort to train staff and support guests. When we arrived to our room, the towels were still from previous visitor; garbage wasn’t taken out. The elevator smelled. Food leftovers were sitting on community room tables. Person at front desk continued to watch videos on their phone while helping guests. No evidence of cleaning staff. Full garbage bags laid on floor in hallway by cleaning cart that hadn’t moved once during my three day stay. Bed mattress was good!
Stayed 4 nights in Aug 2025

2/10 Terrible

Imee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom is not clean, full of hair. Beddings and pillow cases smells cigarette.
Stayed 1 night in Aug 2025

2/10 Terrible

Karin

Emailed the property for ask them to consider a refund due to flight cancellations for a funeral. No response
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Rachel

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 3 which they said was check in, didn’t get checked in until 6 pm, gave us a regular time when we reserved a suite with couch. Elevators weren’t working, all light bulbs in bathroom were out and pool was closed
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 1 night in Aug 2025

6/10 Okay

Brittany Alise

Traveled with partner
My room type wasn't available although I paid for it. Very upset that I paid for a King bed and I was forced into a queen I could barely fit. Horrible.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 8pm, our room wasn't ready. The receptionist didn't know when a room would be ready. The elevators were also broken. The property looked run down and dirty. We cancelled our reservation, not wanting to wait an unknown time to finally get a room.
Stayed 1 night in Aug 2025

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