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Recent guest reviews

I have no remarks pro nor con. It was better than average.

This hotel is conviently located in an area with lots of restaurants with in walking distance. Breakfast buffet costs 10.99 per person. I didnt go to the buffet so I have no opinion of it. Nice hotel with indoor pool. Beds and pillows are comfortable, room is clean. AC works great. Check in was very easy. Would recommend to a friend

The shade in our window was dirty and ripped, tv was small, but for a quick stay it was ok

I stayed at the hotel for just one night to catch an early morning flight. It was noisy, I could hear people talking outside and inside the property... Not very confortable. I wouldn’t stay here again.

Friendly and helpful staff. Comfortable beds. Quiet.

The hotel met and exceeded expectations. We only stayed for a short night. But it was clean and comfortable. We were received by a nice gentleman. He coordinated my wake up call and shuttle back to the airport.

We live about 45 minutes away from the Airport. Our departing flight was early,therefore in order to not miss our flight we stayed in this hotel a night before.

Checked into hotel just fine. Got to my room and the thermastat did not work. I went back downstairs and got a different room. They were very nice about it and gave to two coupons for the breakfast buffet. Sleep was pleasant and room was comfortable. When I got home, I found that I was charged for my room twice. The first charge came from Orbitz, the second from the hotel. I called the hotel the next day and left message for manager. I never got a call back. I called again and reached someone who told me she would take care of the problem. Two days later, I got refunded the double charge, but for some insane reason, they charged me for the room again. This is the third time I was charged for the same 1 night stay. I called again and spoke to the night manager. She told me that the problem would be solved. I am still waiting to see if my credit card will be receiving the charge reversal or not. Overall, a very nice stay, but this is way too much trouble than what I am use to when I use Orbitz.

Loved our limo drivers Fire alarms went off during the evening seemed to take awhile to re-set.

I have spent most of June '16 at the Crowne plaza. Its been all business. I have to say that if the people at the Crowne plaza weren't so amazing I'd have to hotel hop. Its been an absolute pleasure staying. I'm very easy, i don't complain easily. There hasn't been any reasons to complain. Places to eat are in walking distance. However I've enjoyed eating at Tavolo 72. Great ladies like Colleen, Tammy, Erin, and their manager Christie. The best people! Front desk crew have been so helpful. I can rave lots more. In short they are managed very well. The GM(his name escapes me) greets on a daily basis. Class act!

I was pleasantly surprised. Hotel staff was very nice, inexpensive breakfast buffet, big pretty feel. Room was quiet and clean. I like the beds and pillows - I travel a lot and usually am disappointed with the bed and pillows. A nice hotel with a lot of amenities.

This place worked great for my wife and I to have a night alone away from the kids before I flew out of town the next morning. The shuttle took me to the airport, and she was able to sleep in.

Worked perfect for a date night with my wife before I flew out of town in the morning. Restaurants, shopping and movie theatre all within walking distance. Free shuttle ride every 30 min to airport worked great in the morning. I got on all it possible plane, she slept in.

We had a great time staying at the this hotel. Many conveniences available restaurants and shopping including airport pick-up and drop-off also. The rooms were very clean and comfortable. Highly recommend this place.

Ok, but no amenities in lounge like coffee, check in ok but not overly friendly. Close to airport

Stayed for one night. Staff was great, room was great, and so was breakfast in the morning ~ buffet style!

This hotel tries to add nice touches to improve the experience--sample size spa products, remote covers--but the basics like the blowing air at face level (while on the bed) and the poor lighting in the bathroom just don't make up for it. Hotel food pretty good and service there excellent!

Engle Rd Middleburg Heights OH

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 1.4 mi (2.2 km) from Baldwin Wallace College, Crowne Plaza Cleveland Airport is within a 10-minute drive of OBM Arena. This 3.5-star hotel has 238 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Italian cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All of Crowne Plaza Cleveland Airport's 238 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Safes, ironing boards, and desks are other standard amenities.


Property features

At Crowne Plaza Cleveland Airport, guests enjoy features like an indoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). A multilingual staff is on hand to assist with luggage storage and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Bathtub (Hearing, Mobility)

1 Queen Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Mobility)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Cleveland Airport

Everyone (10) Couples (4) Business (5) Family (8) Other (1)
5
Everyone

By on Nov 16, 2019

Review comment responded on Nov 20, 2019

Thank you for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-Assistant General Manager

4
Everyone

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

Thank you for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-Assistant General Manager

4
Families

I have no remarks pro nor con. It was better than average.

By on Sep 8, 2019

Review comment responded on Sep 11, 2019

Thank you for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-Assistant General Manager

4
Partner Couples

This hotel is conviently located in an area with lots of restaurants with in walking distance. Breakfast buffet costs 10.99 per person. I didnt go to the buffet so I have no opinion of it. Nice hotel with indoor pool. Beds and pillows are comfortable, room is clean. AC works great. Check in was very easy. Would recommend to a friend

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

Hi Debby, Thanks for staying with us and for your feedback. I'm so happy you enjoyed our pool and our comfortable, well appointed guest rooms during your stay. We hope to see you again in the future. In Hospitality, Jonathon Rose-Assistant General Manager

3
Families Business Business Travelers

The shade in our window was dirty and ripped, tv was small, but for a quick stay it was ok

By on Jun 11, 2019

Review comment responded on Jun 22, 2019

Hello valued guest. Thanks for staying and for providing us feedback regarding your visit. I will be sharing your review with our housekeeping manager in order to prevent these types of cleanliness issues from occurring in the future. We hope when your travels bring you back to Cleveland, you give us another chance to wow you with our spirit of hospitality. Safe Travels, Jonathon Rose-AGM

2
Everyone

I stayed at the hotel for just one night to catch an early morning flight. It was noisy, I could hear people talking outside and inside the property... Not very confortable. I wouldn’t stay here again.

By on Jun 2, 2019

Review comment responded on Jun 22, 2019

Hello Traveler, Thank you for staying and for your review of your stay. I was very disheartened to read your stay was less than exceptional and would like to speak with you regarding the experience. If you would be so kind as to call me at the property, I would greatly appreciate that. We hope you give us another chance to win back your loyalty and wish you safe travels in the future. Kind Regards, Jonathon Rose-AGM

2
Everyone

By on May 25, 2019

Review comment responded on Jun 22, 2019

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

4
Everyone

Friendly and helpful staff. Comfortable beds. Quiet.

By on Jan 30, 2019

5

quick stay airline delay

Everyone

The hotel met and exceeded expectations. We only stayed for a short night. But it was clean and comfortable. We were received by a nice gentleman. He coordinated my wake up call and shuttle back to the airport.

By on Jul 12, 2018

4

nice hotel close enough to airport

Business Travelers

We live about 45 minutes away from the Airport. Our departing flight was early,therefore in order to not miss our flight we stayed in this hotel a night before.

By , from Kirtland, OH on Dec 16, 2017

Crowne Plaza Cleveland Airport

7230 Engle Rd, Middleburg Heights, OH 44130
url importing https://www.orbitz.com/Middleburg-Heights-Hotels-Crowne-Plaza-Cleveland-Airport.h12651-p2.Hotel-Reviews