Overall good experience. I do wish they would have had a double queen room with fold out couch. I would have paid more for it, but I couldnt be too picky it was available last minute.
Hotel and staff were great. Swimming pool area was a bit stinky and pool was in so so shape.
Clean and comfortable
The room design is good for a single traveler. For a couple or family there is no door to separate the sink area from where the bed is or the couch. The bathroom is tiny resulting in no privacy from others in the room.
Love the hotel. It was very clean, the receptionist were so sweet. Will definitely book this hotel next time I’m in Cincinnati,Ohio
The staff was excellent in dealing with a special need.
System was down and they never could get the key to my room to actually function. Tried twice, but just chalked it up to the year that is 2020. But most importantly, there was zero mention at time of booking or at check in that there would be a scaled down version of breakfast offerings—are we just supposed to assume these sort of things now? I took four hard boiled eggs as my keto breakfast and disappointingly slinked off for the day. However, all that considered, it's still a nice property and conveniently close to everything you could ever want or need in Mason, Ohio.
Great room. Nice and helpful staff. Gran and go breakfast was ok. Nothing hot. Not many healthy options.
The staff were very friendly, it was a great location.
Very nice. All the staff was very friendly and helpful. The bed were actually comfortable.
Easy to find and staff was friendly. The pool is amazing.
The breakfast was very nice. The two people working it were incredible. Their customer service was impeccable.
Breakfast was served and available with the formality of dinner yet comfort of a home cooked breakfast. I loved waking up to that!
One night stay while traveling - good location and decent price. Room was very spacious and comfortable. Check in was a little slow. Room showed some signs of age and shower floor was a little used looking. Would stay again.
Within a short walk of Deerfield Towne Center, Hyatt Place Cincinnati-Northeast is within 2 miles (3 km) of Governor's Plaza. This 127-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.
The 127 accommodations feature sitting areas. Guests can expect to find 42-inch flat-screen TVs with DVD players and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.
Guests of Hyatt Place Cincinnati-Northeast have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 1 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Overall good experience. I do wish they would have had a double queen room with fold out couch. I would have paid more for it, but I couldnt be too picky it was available last minute.
Thank you for your review of the hotel
Hotel and staff were great. Swimming pool area was a bit stinky and pool was in so so shape.
Thank you for your review of the hotel.
Clean and comfortable
Thank you for your great review. We look forward to seeing you again in the future.
The room design is good for a single traveler. For a couple or family there is no door to separate the sink area from where the bed is or the couch. The bathroom is tiny resulting in no privacy from others in the room.
Though there is not a door to separate the sink area our rooms are very spacious with the extra sitting area and a couch that pulls out to be a sleeper sofa. We look forward to your return.
Thank you,
Love the hotel. It was very clean, the receptionist were so sweet. Will definitely book this hotel next time I’m in Cincinnati,Ohio
Thank you for your kind words
The staff was excellent in dealing with a special need.
Thank you for your kind words
System was down and they never could get the key to my room to actually function. Tried twice, but just chalked it up to the year that is 2020. But most importantly, there was zero mention at time of booking or at check in that there would be a scaled down version of breakfast offerings—are we just supposed to assume these sort of things now? I took four hard boiled eggs as my keto breakfast and disappointingly slinked off for the day. However, all that considered, it's still a nice property and conveniently close to everything you could ever want or need in Mason, Ohio.
I apologize that you had difficulties with the system being down and that you were not informed about the breakfast being limited due to the COVID pandemic. We have changed the information provided at check in and hope that you will give us another chance when you are back in our area.
Great room. Nice and helpful staff. Gran and go breakfast was ok. Nothing hot. Not many healthy options.
Sarah, I am glad to hear that you enjoyed the room and got to experience our AMAZING team! I am sorry that you did not enjoy our breakfast to the fullest extend. I would love to offer hot food as well, however, to ensure that we keep all our guests and our team safe, we have a limited breakfast. We will look into expanding into healthier options for all guests though!
Thank you for staying with us as it was our pleasure to have the opportunity to host you! We appreciate your feedback and are glad you enjoyed your time with us. On behalf of myself and staff, we look forward to hosting you again in the future!