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Comfort Suites Oakbrook Terrace Chicago

3.0 out of 5.0

Recent guest reviews

Toilet kept plugging up...had to call maintenance twice then had to wait a little while

Overall, a welcoming and comfortable experience. Customer service was great from checking in to checkout. No complaints, everything was up to standard. I would definitely make accommodations here again!!

The room was a nice size, comfortable, had a small refrigerator/freezer, microwave - appreciated. On one of our 2 nights there, there were no parking spaces left when we returned about 10 p.m., so we were told we could park at an adjoining business - with a number of other guests we realized the next day, but didn't meet our expectations of being able to park at the hotel. We asked for a room not facing the highway, but were given a room on the highway side, and it was extremely noisy all night with traffic noise. Great warm water in the shower, everything worked, and it was clean. Bed was passable. Free breakfast was good.

Receptionist was wonderful! Very hospitable. Cant wait for my next flight.

Large and clean room. Nice and friendly staff. Good breakfast. One night, however, around 2 AM, there was some loud noise from people running in the hall and talked, that was the only bad experience we had.

The hotel didn't let Orbitz know that they were having renovation done and that there was alot of dust. Also the pool water was green

Aside from the WiFi being very unstable, my stay was good.

The main problems were:1. the noise from the street. 2. The pool water was too cold. The explanation was not acceptable. 3. the sauna was not working. Ptherwise the hotel, the room, and the breakfast were good.

Excellent front desk personal , room are very clean, safe place to stay shopping center near by.

Wasn’t what I expected however, renovations are being done.

Safe place to stay, close to shopping center. Friendly staff. There is construction going on, so the appearance of the front desk is no good.

Surprised by the size of the room, very nice to separate the couch and tv from the bedroom area.

I enjoyed my stay. The front desk clerk, Gabriella, was super sweet. The rooms were spacious and clean. The carpet and furnishing was a bit outdated, yet clean.

The hotel was comfortable and provided all necessary services. Staff was nice and friendly.

I had a very nice time I were very comfortable. My babies really enjoy the pool but, they say that they wish the pool could stay open longer. The breakfast was on point & taste great..housekeeping is very neat with there work. While checking in they were very polite, friendly and helpful...Yes me and my family would love to come back... See you soon.

Everything was good except the cards to go in rooms.

The beds are comfortable and the staff if very helpful if you need anything. The area around hotel was safe and by several places to eat. There is a gas station/convenience store across the street.

Staff was extremely curteous and informed of all the amenities in the hotel. The bed was extremely comfortable as well. In the morning, housekeeping was extremely kind and asked if i needed anything.

I have actually stayed at this Comfort Suites a couple of times and have been very pleased in the past. This time however, in room 108, I had a bed with a broken spring that kept popping up and forced me to sleep awkwardly. In addition the compressor was going out on the fridge so it was humming loudly all night. The desk chair was also worn and tattered. The easy chair was like falling into a pit (having no support whatsoever), and the most disconcerting part was that the deadbolt lock had been changed and did not release the locking mechanism into the slot, so there was no way to deadbolt lock the door. That being said, breakfast was acceptable and the room was clean. This room was just not up to par as rooms in the past.

I love it.it just need a Jacuzzi and they also have some very nice breakfast

17W445 Roosevelt Rd Oakbrook Terrace IL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Oakbrook Center Mall is within 2 miles (3 km) of Comfort Suites Oakbrook Terrace Chicago while other popular attractions such as Yorktown Shopping Center are within 3 miles (5 km). This 3-star hotel has 102 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Oak Brook Golf Course is also nearby.


Dining

Free full breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

The 102 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. LCD TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer free toiletries. Sofa beds, microwaves, and refrigerators are also standard.


Property features

Guests staying at Comfort Suites Oakbrook Terrace Chicago enjoy an indoor pool, a fitness center, and a sauna. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a 24-hour business center.

Guest reviews for Comfort Suites Oakbrook Terrace Chicago

Everyone (22) Couples (12) Business (14) Family (18) Other (2) Friends (4)
1
Everyone

Toilet kept plugging up...had to call maintenance twice then had to wait a little while

By on Apr 16, 2018

Review comment responded on Apr 16, 2018

Dear Guest We're sorry your toilet was clogged/plugged up during your 3 night stay. We understand your frustration and can appreciate you informing us about the issue Hotel Management

5

everything was up to standard and in close proximi

Everyone

Overall, a welcoming and comfortable experience. Customer service was great from checking in to checkout. No complaints, everything was up to standard. I would definitely make accommodations here again!!

By on Apr 5, 2018

Review comment responded on Apr 6, 2018

Dear Guest We appreciate your feedback and truly are delighted to hear you enjoyed your recent stay with us. We look forward to many future visits from you. Kind Regards Laveen Hira, General Manager

3
Everyone

The room was a nice size, comfortable, had a small refrigerator/freezer, microwave - appreciated. On one of our 2 nights there, there were no parking spaces left when we returned about 10 p.m., so we were told we could park at an adjoining business - with a number of other guests we realized the next day, but didn't meet our expectations of being able to park at the hotel. We asked for a room not facing the highway, but were given a room on the highway side, and it was extremely noisy all night with traffic noise. Great warm water in the shower, everything worked, and it was clean. Bed was passable. Free breakfast was good.

By , from Indianapolis on Mar 27, 2018

Review comment responded on Mar 28, 2018

Dear Brenda We appreciate your feedback and will take your concerns into review. Kind Regards Hotel Management

5
Everyone

Receptionist was wonderful! Very hospitable. Cant wait for my next flight.

By on Mar 20, 2018

Review comment responded on Mar 20, 2018

Dear Guest We appreciate your feedback and thank you for staying with us. Kind Regards Laveen Hira General Manager

5

excellent place to stay in chicago suburb

Everyone

Large and clean room. Nice and friendly staff. Good breakfast. One night, however, around 2 AM, there was some loud noise from people running in the hall and talked, that was the only bad experience we had.

By , from Illinois on Mar 18, 2018

Review comment responded on Mar 20, 2018

Dear Joe We're very delighted you had a wonderful stay here with us recently. Please visit us again and experience an even better hotel experience. Kind Regards Laveen Hira, General Manager

1

nasty and unprofessional

Everyone

The hotel didn't let Orbitz know that they were having renovation done and that there was alot of dust. Also the pool water was green

By , from Chicago on Mar 18, 2018

Review comment responded on Mar 20, 2018

Dear Jacky, We're terribly sorry you had a bad experience with us. We did everything in our power to inform all partner website to list or mention renovations were in progress till February end (2018). We have since them completed 95% of our renovations to date and the balance does not affect guest areas at all. We hope you will revisit. Laveen Hira General Manager

3
Everyone

Aside from the WiFi being very unstable, my stay was good.

By on Mar 14, 2018

Review comment responded on Mar 15, 2018

Dear Guest, We're sorry you had difficulty getting on our Wi-Fi network but glad you enjoyed the rest of the stay. Kind Regards Laveen Hira, General Manager

2
Everyone

The main problems were:1. the noise from the street. 2. The pool water was too cold. The explanation was not acceptable. 3. the sauna was not working. Ptherwise the hotel, the room, and the breakfast were good.

By on Mar 14, 2018

Review comment responded on Mar 14, 2018

Dear Guest We're sorry you were unhappy and appreciate your feedback regarding our pool and sauna. These have been addressed and corrected / in process. Please visit us again to have and enjoy a better experience with us. Kind regards Hotel Management

4

very safe place

Everyone

Excellent front desk personal , room are very clean, safe place to stay shopping center near by.

By on Mar 1, 2018

Review comment responded on Mar 2, 2018

Dear Guest Thank you for your recent review and staying with us. We hope you will revisit us and experience our renovated upgraded hotel. Kind Regards Laveen Hira, General Manager

2
Everyone

Wasn’t what I expected however, renovations are being done.

By on Feb 25, 2018

Review comment responded on Feb 28, 2018

Dear Guest We are terribly sorry you were unhappy during your recent stay. Our indoor pool is expected to reopen on March 2nd, 2018 after a deep cleaning and yearly maintenance posted on our site for the same. Kind Regards Hotel Management