The staff greets you very friendly and professionally. The grounds are lovely, the products they provide (soap, shampoo, etc) are all quality products. The rooms were clean, bedding fresh, pristine and tidy. The room didn't have a safe... not that I needed one, but in case you do, it's something ...
Everything was okay which it usually is. We stay here every year on the return leg of our Canada trip. Got to the room this time and was blown away. A smoking room and it was awful. And I smoke! No other rooms available so we touched it out but next year I'll make sure I select non-smoking.
I was trying to get some assistant with the Wi-Fi, I was told it's too late to be asking for that and the person who answered the phone hung up on me. I would like to think I am a considered person and I would not make a phone call at any unreasonable hour. The hosting lady at The breakfast buffet ...
The hotel was exactly what you want in luxury lodging!! The staff was friendly & prompt towards my every need!! It was extremely clean & quiet!! The room was spacious, clean, quiet, conveniently located!! I will definitely only stay here when visiting this area again!!
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Sorry to say, but I think the carpet in our room needs to be shampooed. Had white socks on, and from just walking around on carpet very little, they were black on the bottom on my feet, also I had to rub my hand over the carpet for an item that got lost under one of the beds and my hand was black when I retrieved my item plus I retrieved a dead bug. Better housekeeping needs to be done. Would like coffee pot in room. All in all room was okay.
It was really good, service, staff, clean and helpful people.
I've always been impressed with this hotel, however in spite of the great industrial look, that I absolutely LOVE, there are no trash containers? The bathroom has a very small cute trash container but that wasn't so bad that I prevented me from staying there. Stayed there for my birthday in March and was disappointed when they served me a regular glass, tall glass with a milkshake spoon for coffee....huh???? I thought this was maybe a faux pas and that this 4th time that I stayed and ordered coffee they'd get it right....still no trash cans except in the bathroom, but once again, coffee and I got a 16ounce glass with a milkshake spoon to use for my coffee cup...maybe I should've said I wasn't having iced coffee??? I've never drank coffee from a 16 ounce glass? I don't think that is part of the industrial theme, maybe it is??? At any rate, I'll guess I'll have to find another hotel, which there are many in Minneapolis, I guess I want a more suitable trash can and at least a coffee mug?
we came to the cities to run a 5k and chose to spend the night before in a hotel. i booked online for the night before the race. in a nondescript building we finally located it. not what I expected! very modern and trendy with minimalist details. the staff was friendly, the room was truly a treat. very very clean and comfortable. so quiet for being in the middle on Minneapolis. we loved it.