Novotel Cannes Montfleury4.0 out of 5.0
Recent guest reviews
This is a good hotel in many respects but the management and service is appalling. After leaving for the airport at 2 a.m. we arrived at 10:30 a.m. and were told our room would be ready at 3 p.m. Called to reception three times to be told our room was ready and then that 'Oh no there is a problem' [words I'd hear daily at reception as complaints seemed to be frequent] we finally got a room at 5:30 p.m. In fairness to the manager all those effected were offered a meal with wine a few nights later. The meal was indifferent but the wine most welcome. Rooms: All have balconies either facing the garden/pool or the road. Our room was clean but others I spoke to said they were not happy with theirs. The room was clean and reasonably spacious with a comfortable bed. Our kettle worked [others said the kettle in their room would not boil] and tea/coffee was replaced daily. The air conditioning was ineffective and centrally controlled. Breakfast: Something for everyone although 'hot' food was often cold. On one day there were no plates and when I complained I was told 'what's your problem? There are cereal bowls'. Pool: Fine for me but a no go area for non-swimmers as it goes from 1.6 to 2.1 metres.Yes, it's unheated but so is the sea...this is southern France, not Norway.t this time of year debris from the overhanging trees was falling into the pool and covering the surface. When I was there no attempt was made to clear this.Towels were supposed to be supplied at the pool but were not available on 22 of the 3 days we wanted to use the facilities. Shuttle: Was rarely available during our first four days which was important for me as I have a bad hip.it's not a ten minute walk to the beech even if you are fit...more like 15 going and at least 20 up the hill going back. Reception Bar: Bar staff seemed to be working elsewhere in the hotel concurrently only appearing at the bar every 15-20 minutes.Drinks were overpriced of course and I was short changed twice as were two others I spoke to.Sometimes they said there was no change and took the note away, presumably to the other bar, to get change, returning 15-20 minutes later. Staff/Service: Mostly friendly but some very rude.It was plain the hotel is short-staffed and there was no cover for staff that didn't turn up. People having meals in their room left out the trays of leftovers in the hallway outside their doors and these were often left all day including in one case over 24 hours. Not good hygiene practice I suspect. Overall: Not a bad hotel for a single night. Frustrating to use for much longer. My impression is that the hotel is only interested in business and conference clientele.They certainly seemed to get the attention of the staff whereas tourists are treated almost as a nuisance. No doubt the manager will have ready excuses as he does on any other negative comments. As a very experienced traveller I would advise you to stay at this hotel only if you have no choice.
Hôtel needs serious renovation. Parking almost insalubrious. Unpleasant personnel. Impossible to relax due to continuous noise nuisances especially in the evening (karaoke). Food is average. All in all miles aways from the Côte d'Azur standards.
My plane was two hours late, and I just arrived at 23:30. No one at reception, no aircon in the lobby, the temperature is actually cooler outside. Finally a nice young lady shows up to check me in, and advises me that room service has closed down, that there are only two small bottles of water in the room fridge, but I can get diet cokes from the lobby fridge and order room food delivery online from an outside place. Up to the fourth floor with no cart for my luggage, the keys to the room don't work, so back to the lobby, with the luggage. 00:15: In the room at last! Temperature there: 25C. I switch on the aircon. WiFi is free but frightfully slow, and the food delivery site too uninspiring. Has the look of a porn site. I pass. Call my GF to tell her how disappointed I am. In the seventies, this place was quite classy, I had such fond memories of several great stays during the film festival... And Novotel used to be a rather upmarket chain. I thought I couldn't go wrong. Well, sic transit gloria mundi, I should have checked TripAdvisor! Is my Diamond Accor Card really worth anything? I will sleep over it. 01:10, time to go to sleep. 24 C in the room with aircon, 20 C outside. Shall I open the window? With tiger mosquitoes in the area, better not. More tomorrow...
Day 1. Me, my husband and our 2 daughters age 2 and 6 arrive to the hotel at 22:45 after a tiring journey. Check in. The receptionist is pretty and smiling. We can not get any food even though it says that restaurant is opened until 23:30. Can kids get a piece of baguette? No. Chips? Nuts? Anything? No. At the bar: we are closing. But you can have ice cream. Can we get two plates? No we don't have them. Do you think that restaurant had them? Maybe! Okay should I myself go in and find them? Okay. Day 2. Breakfast. Oops, dirty plate. Accident. Oops, one more. Every day. Just choose carefully before you put smth on it. Omelet made of powder eggs! Wow! No fresh eggs at all! No pancakes, cheap tomatoes with no smell or taste, cucumbers sliced in 2 cm pieces. Is there a playground? No. 3 days later we find Reception sells wine. But no wine opener. Can we get a lighter? No. Slippers? No. Towels in spa? No. Bathrobes? No. Next days went in the same style of service with no-attitude. Lunch and dinner. Expensive and tastes awful. Not at all French quality. Shuttle to the center: problems 3 days in a row. Take a taxi if you want. 25 euro. Bathroom: not nice, old, needs reparation. Pool: 1,60 to 2,10 and a small pool for kids. Otherwise difficult for those who are not good at swimming. A lot of sharp edges. Have seen a lady cutting her finger badge in the pool. Playground? No. Oops, we found one on the other side of the fence but they closed the entrance to it from the hotel in order to force people to but lunch st the hotel and not at Kiosque that sold sandwiched etc at this playground. Wow. Disappointed. Have been a Novotel guest for many years both in France, Germany etc.
Great hotel situated in a convenient area with shuttle bus that can be pre-arranged. Parking on site that is paid for or else loads of free roadside parking near by. Lovely rooms and nice pool. Drinks expensive...but it's the Riviera!!
food is expensive--service is lousy--too far from town centro--if you visit Cannes stay closer to centro--and the promenade--lots of options---we were there on business--taxis difficult to get and shuttle irregular
I stayed here in may for the film festival about 3 days. The main advantage of this hotel is that it is far from the crowd of people in festival nights. You will find it isolated from crowded streets. But unfortunately it had a poor management. There were no sleepers in the room and when i asked for it they told me that we dont have sleeper at this hotel. There were no greeting mineral water at first and i had to call for it and the just brought me one bottle. At night when i called restaurant for some drink they told me we are closes , i said i just need a coke and a water and they told me we dont have , in a rude way. I called receptionist for it and she said sorry i am bussy right now and there is no here for helping me. So if you are thirsty at this hotel you may be dry. Breakfast was usuall , nothing special. At last i think there might be better hotels in cannes to stay. This one does not deserve to be a NOVOTEl hotel.
Very good hotel ,were the staff are frendly and helpfull ,usual novotel , good breakfast , and great meals , the down side poor signage , do your home work if your car has not got sat nav , also it would be helpful if the hotel gave you directions in to Cannes , its just a 10 min walk if you know were you are going .......... we arrive in Cannes centre and asked at novotel cannes , facing away from the sea front , you turn right ,and just follow the road and you will find Novotel Cannes Montfleury, also it has a spa and fittness , it would be helpful if they had a hairdresser availlabile to do a wash and blow dry min for woman , something you may consider ,going forward , that could be done by appointment system , however this does not take away any negativity from the hotel has , and although not my favorite would come back to this hotel
Despite my travel agency contacting the Hotel to advise that I would be arriving a day late and to keep my room I was told I had been moved to another Hotel when I arrived. I was obviously annoyed but nothing could be done. I am currently staying in La Bastide de l'oliveraie which is a 5 min walk away and it's fantastic so this was a blessing in disguise. However, I am attending a conference at the Novotel and there is no air conditioning in the meeting rooms or public areas. I can only assume that they are trying to save money. It is far to hot and stuffy for a conference and I hope the event moves next year.
Been sleeping two nights with an open window as staff inspecting the air conditioning insist nothing wrong with it. So instead of wasting my time trying to convince them , did the old school approach. The air conditioning doesn't work! It's so hot
- Close to La Croisette and Palace of Festivals and Congress Hall
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in California - Pezou, Novotel Cannes Montfleury is within a mile (2 km) of popular sights such as La Croisette and Palace of Festivals and Congress Hall. This 182-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Also near this Cannes hotel are Cannes Harbour and Cannes City Hall.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
Novotel Cannes Montfleury's 182 air-conditioned rooms provide balconies or patios, minibars, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free bottled water, and safes are also standard.
Guests of Novotel Cannes Montfleury have access to a children's pool, a fitness center, and indoor tennis courts. If you drive, self parking is EUR 15 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, 15 meeting rooms, and a business center.