This is not run like a five star hotel, but more like a 3 star hotel. They do not understand customer service. I was terribly disappointed with it. There were so many issues, starting with my room itself.
This property is a gem. In our travels around the Southern France, it was an oasis of quiet and calm and luxury. The gardens are beautiful, the rooms so comfortable. The staff, from front desk to all dining were absolutely wonderful; a rare combination of warm and very efficient. It was old world hospitality and we felt wonderfully pampered.
Beautiful grounds and pool. Accommodating staff. My room was nice, but the bathroom needs renovating. The grout needs replacing and the ceiling had large cracks. I was in the newer part of the hotel.
Very charming hotel close to city center (about 20 minute walk). Beautiful gardens. Totally recommend this to anyone looking for a relaxing, romantic stay
This hotel is simply outstanding in every way. The staff is fantastic-warm, friendly and always helpful, whether assisting with dinner reservations in the region or a late breakfast in your room. The rooms are simple elegance, ours had a beautiful view of the pool and gardens. The dining rooms and terrace are magnificent! Breakfast buffet is of the highest quality! Restaurant is Michelin quality! Parking is easy on site! Pool and gardens are nearly perfect! Tuesday and Thursday evenings there was music at the garden bar which was delightful. I would definitely stay here again! Concierge recommended a restaurant for lunch in Chateauneuf du Pape on our drive to Lyon that was the last element of a perfect week in Aix!
We stopped for one night in Aix en Provence before flying home from Marseille and were surprised to find the hotel had upgraded us to a Junior Suite. Parking was easy and abundant. Beautiful gardens. The restaurant in the hotel was fully booked for dinner but they were able to serve us in the bar area off the regular menu. Friendly staff. Hope to return some day.
Located in Sud, Hotel Le Pigonnet is adjacent to Paul Cezanne University and a short stroll from Aix-en-Provence Tourism Office. This 45-room, 5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free valet parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.
Guests can expect to find free WiFi and 110-cm flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include espresso makers, safes, and desks.
Guests staying at Hotel Le Pigonnet enjoy access to a full-service spa, a gym, and a sauna. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and conference space.
This is not run like a five star hotel, but more like a 3 star hotel. They do not understand customer service. I was terribly disappointed with it. There were so many issues, starting with my room itself.
This property is a gem. In our travels around the Southern France, it was an oasis of quiet and calm and luxury. The gardens are beautiful, the rooms so comfortable. The staff, from front desk to all dining were absolutely wonderful; a rare combination of warm and very efficient. It was old world hospitality and we felt wonderfully pampered.
Beautiful grounds and pool. Accommodating staff. My room was nice, but the bathroom needs renovating. The grout needs replacing and the ceiling had large cracks. I was in the newer part of the hotel.
Very charming hotel close to city center (about 20 minute walk). Beautiful gardens. Totally recommend this to anyone looking for a relaxing, romantic stay
This hotel is simply outstanding in every way. The staff is fantastic-warm, friendly and always helpful, whether assisting with dinner reservations in the region or a late breakfast in your room. The rooms are simple elegance, ours had a beautiful view of the pool and gardens. The dining rooms and terrace are magnificent! Breakfast buffet is of the highest quality! Restaurant is Michelin quality! Parking is easy on site! Pool and gardens are nearly perfect! Tuesday and Thursday evenings there was music at the garden bar which was delightful. I would definitely stay here again! Concierge recommended a restaurant for lunch in Chateauneuf du Pape on our drive to Lyon that was the last element of a perfect week in Aix!
We stopped for one night in Aix en Provence before flying home from Marseille and were surprised to find the hotel had upgraded us to a Junior Suite. Parking was easy and abundant. Beautiful gardens. The restaurant in the hotel was fully booked for dinner but they were able to serve us in the bar area off the regular menu. Friendly staff. Hope to return some day.
Dear Sir, First of all, I would like to thank you for taking the time to share your experience. I understood that your experience did not meet all your expectations and please kindly accept our most sincere apologies for creating such a disappointment. We expect that our guests should spend a pleasant and enjoyable time when being in our property and I truly regret that we weren’t able to show you our usual high level of services and standards that we strive to maintain every day. I can assure you that we take your comments very seriously and as an opportunity to implement a plan to avoid a reoccurrence of such incidents. I regret that our teams were unable to offer a service that lived up to your expectations.Please do not hesitate to contact me, I remain at your entire disposal,Christel LOPEZFront desk manager