The staff were the friendliest I have encountered in recent memory. A very pleasant welcome, help when needed and a good breakfast too.
So the lady at the front desk had no personality at all...wasnt welcoming or even say anything when i walked up to the desk... the shower curtain was horribly dirtyand just overall not great... AND NO MICROWAVE
Stay was good.
The hand towels were stained. The lay out was just what we needed.
The staff were very nice and went above and beyond to make sure we had a great stay.
Great hotel
Bathroom was terrible with no exhaust. Exhaust not working there by the entire room was also not fresh when the bathroom is being used. Staff were terrible with arrogant attitude. Worst experience for that worth. Would never go to that location again
Na
Clean and staff was very nice. Up-to-date rooms.
Breakfast staff very rude.
It smelled weird, mildew….nothing around it if any interest. Not overly clean seeming.
The bathroom layout was different than any other hotel that I have used. I liked the use of space. Thank you for sanitizing the TV remote!
Nice place
No amenities d/t covid. Beds are hard and uncomfortable and pillows are flat
The overall style was very fresh and up to date. The bathroom setup was a little unusual. Not bad just different.
Front desk staff was very helpful. Loved Johnny’s pizza!
Everything was nice we had a nice stay I would recommend one thing. That is a room that has a whirlpool tub the room should have extra towels.
Great location to airport and very clean. Friendly staff.
Holiday Inn Express Hotel & Suites Buffalo-Airport, an IHG Hotel is located within a few miles (5 km) of Walden Galleria Mall and Diamond Hawk Golf Course. This 110-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekends from 6:00 AM to 9:30 AM.
Guests can expect 42-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Coffee makers, free local calls, and hair dryers are also available. Housekeeping is available on request.
Guests of Holiday Inn Express Hotel & Suites Buffalo-Airport, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
The staff were the friendliest I have encountered in recent memory. A very pleasant welcome, help when needed and a good breakfast too.
So the lady at the front desk had no personality at all...wasnt welcoming or even say anything when i walked up to the desk... the shower curtain was horribly dirtyand just overall not great... AND NO MICROWAVE
Apologies for the less than ideal experience you received during your visit. We will address the issues presented, Thank you for bringing these to our attention.
Stay was good.
Thank you for staying with us. We appreciate your feedback!
The hand towels were stained. The lay out was just what we needed.
Thank you for staying with us. We appreciate your feedback!
The staff were very nice and went above and beyond to make sure we had a great stay.
Glad we could be of assistance and make your stay a memorable one!
Great hotel
5 out of 5... Nice!
Thank you for staying with us. We appreciate your feedback!
Bathroom was terrible with no exhaust. Exhaust not working there by the entire room was also not fresh when the bathroom is being used. Staff were terrible with arrogant attitude. Worst experience for that worth. Would never go to that location again
Na
Ya!
Clean and staff was very nice. Up-to-date rooms.
Thank you for your feedback.
Thank you for your feedback, Nancy. So pleasing to see the staff making such a positive impact on your experiences with us. after all, that is our mission!