Courtyard by Marriott Buffalo Amherst/University3.0 out of 5.0
Recent guest reviews
We very rarely stay at anything other than Marriott branded properties. We have stayed at this property in the past without incident. This time, however, one of the beds had been made up with a bloody comforter. When we called the front desk we were told that someone would be sent up, but no one came up. When we went to the manager she told us that there was nothing she could do to accommodate us because "these things happen". When I suggested they should refund some of our rate I was offered a free cup of Starbucks coffee. I declined because I felt that was not enough for having lost the use of half of the room for the night. The managers attitude towards our displeasure could have easily assuaged my disappointment, but she was rather nasty about it. Love Marriott, but really disappointed in this property/management.
We stayed here for one night for a girls weekend in Niagara Falls with my 2 daughters. I have stayed in Niagara Falls before, but after much research, chose this property because of the location and the quality of the hotel. Lower quality hotels in Niagara Falls were much more expensive, and not nearly as nice. Easy on/off from I-290. Front desk was friendly, quick check-in/out, rooms clean and spacious. Great lobby. The Bistro looked very nice but we didn't stay long enough to experience it. Outdoor courtyard with fire pit was great. The only negative would be the restaurant suggestions. The front desk provided a list of eateries, but they were local establishments, some of which were rather small or pricey. I had been to the area before and recalled more options on Maple Rd, so we headed that way and found it to be closer and easier to get to. We chose Brick House Tavern and Tap and loved it. They have indoor and outdoor seating. We will definitely stay here again!
me and my family stayed at the BUFFALO / AMHERST COURTYARD BY MARRIOTT and for the price you would think there would be cleaner rooms more friendly staff on our first nights stay there was a awful smell it would come and go we didnt think much about it we was tired from our long drive the nene day my son and husband got up sick my son was pucking so i called the front desk and told them they then switched us to another room that there was big spider in window seal in the inside my husband trapped them in with napkins i told them at front desk they didnt seem to care to much so everyone who stays there check your window the spiders looked like brown recluse spiders and yes i took pics of the dead bugs and could not get spiders they ran in window hole i will never stay there again we just over looked it all but that place in my words need to be cleaner
Stayed here 2 years ago and was disappointed that the Wall Street Journal was unavailable...mentioned on a review and I was delighted to find in the lobby, albeit no longer delivered to rooms of Rewards guests. Place is most clean; smells good. Rooms are open and minimalists comfortable. Amenities like teas and coffees in room. Quiet as most rooms face a wooded area. Nice eating area run by Starbucks with healthy food offerings. Staff was most helpful assisting me with boarding pass retrieval. Could not get so she called airline to ascertain issue. Fantastic!!!! Close to interstate. Challenge at night to see wee courtyard sign on Sheridan Drive. Going east look for Cadillac dealing to turn at night.
Very nice hotel. We stayed only for one night and everything was great. The rooms were clean as well as the pool area. We were the only ones in the pool which was nice. The only complaints I have is the staff could have been friendlier and I would have preferred a complimentary breakfast. They do have a café there but we just ate breakfast somewhere else.
For whatever reason, the Buffalo area hotels were very full when we were passing through, and I'm glad I made reservations! I mistakenly booked a king suite, which they said they were not able to change to a regular room (regular rooms were all booked). The room was spacious and clean, and it could easily accommodate the whole family, if the couch was not so bad. The pull out couch mattress was awful - it was not acceptable even for a child. There was a little fire pit outside our room which was perhaps lovely if you were with the family with the screaming children running around the fire pit until midnight...but was not so lovely if you were trying to sleep after a long day of traveling. There were no toiletries, the phone buttons didn't work (though we could dial 0 and get the front desk), there was no extra blanket, and the fitted sheets didn't stay on the bed. Between the flashing light on the smoke detector, the bright lights framing the door, and the screaming children, I think I got more sleep on the plane. Oh, and it was really overpriced. Not what I'd expect from a Courtyard.
The room was clean, neat and the service during our stay was excellent. The staff brought in a fantastic twin side roll away bed. It was pricey ($161 + tax), but since we were on a vacation, it was nice. The only draw back was that I left my memory foam pillow and called them immediately and they told me that they could not locate it!
My family stayed here recently and was pleasantly surprised at the amenities. The room was clean and the café/bar was convenient. The courtyard in the back is beautiful and the fire pit was a nice touch. We will definitely be staying here again!
My wife and I stayed there for one night. The hotel does not have a free breakfast or coffee in the lobby like a Hampton Inn but they have lots of things available for purchase in the lobby from their bistro. The rooms were comfortable and quiet. The backside of the hotel has a very brightly illuminated car dealership not far away, so either ask for the front side of the hotel or keep those dark curtains shut tight.
We booked two rooms. I asked if they were near each other and was told yes. They were on opposite sides of the hall and down a few doors. Our carpet was wet by the windows. Also, looked like dried blood on the curtains, but I forgot to tell the desk. The room was clean, just worn. The hotel was also having problems with water on one of the side entrances (which was closed, not sure if It was a fire hazard that the door didn't work). It was inconvenient that the entrance didn't work, We were then moved to the room exactly across from our other room! Why didn't they just give us that room to begin with! The hotel room was fairly clean. It was hard to get in and out of due to construction. Almost impossible to make a safe left turn out of the lot. The ladies did a great job at breakfast. We got it included with our room and were able to get things to go (grand daughter in softball tournament). The electrical plugs next to the bed didn't hold the plug, they were loose so I couldn't charge my phone by the bed. The original room had the bed turned a different way and was off to the side of the TV. I just hope if we go back, they have the water problem under control.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 187 reviews