I was visiting friends in Bridgend on R&R from Afghanistan. I needed a clean, safe place to sleep, not too far from local attractions. I had absolutely no issues with my room, or my stay. I thoroughly enjoyed my time in Wales. Wifi was a bit slow at times, but it's free! This place is perfect for ...
Hotel undergoing significant renovations. These renovations are well managed and do not interfere with comfort and convenience of stay. Rooms clean and well appointed. Breakfast buffet is excellent. The hotel is very convenient to train station, very nice walking marketplace and many of Cardiff sites ...
Felt we got our money's worth. Very pretty hotel with nice sized room. Had to walk to City Center, about 20 minutes. Nothing close to hotel for meals or anything else. Had to pay 10 pounds English for parking. I thought parking was included in hotel cost. Paid 10 pounds English for each of us for great breakfast. Well worth it..
Very good experience. Nice hotel. Clean room. The 'castle view' was more of a 'castle wall view', but nice. Breakfast was very good and in a very nice setting. The staff is what really made it pleasant, though. A special nod to the porter who help load our bags into the car. Wish we could have spent more time here.
Staff in general professional but generally rarely smiling and generally cold. However Sarah the front desk manager did her best to straighten out our booking.
The location of the hotel is great - near all the down-town activities, and the train station. However the room looked rather "tired" - functional, but clearly in need of an update. The room was small, but sufficient. Strangely the windows are full width of the room, but positioned high, so it is only possible to see the view when standing. Initially the fact that the hotel restaurant was not open in the evening seemed like a problem, but it makes sense as there are many options for restaurants within a few steps of the hotel so that it would not make sense to eat there anyway (which is presumably why they don't bother in the evening).
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