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The Parkgate Hotel

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The Parkgate Hotel

Reception hall
Exterior
Reception hall
Infinity pool
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬
VIP Access
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Room options

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(67 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(25 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(27 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cardiff

Located in Cardiff City Centre, The Parkgate Hotel is within a 5-minute walk of Principality Stadium and within 15 minutes of other popular attractions like Cardiff Castle. This 4-star hotel has 169 guestrooms and offers a full-service spa, free in-room WiFi, and a gym.

What's nearby

  • Cardiff Castle - 5 min walk - 0.3 miles
  • Bute Park - 5 min walk - 0.3 miles
  • Utilita Arena Cardiff - 8 min walk - 0.4 miles
  • Cardiff University - 15 min walk - 0.9 miles
  • Cardiff Bay - 16 min walk - 0.9 miles

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪The Prince of Wales - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Coffee #1 - ‬2 min walk
  • ‪Borough - ‬2 min walk
  • ‪Black Sheep Coffee - ‬2 min walk

About this property

The Parkgate Hotel

Guests staying at The Parkgate Hotel enjoy access to a full-service spa, a gym, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include meeting rooms and a banquet hall.
Guests can expect free WiFi and 49-inch LED TVs. Other standard amenities include electric kettles, hair dryers, and safes. Change of towels is available on request.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 28 for adults and GBP 16 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Frequently asked questions

Are free cancellation options available at The Parkgate Hotel?

The Parkgate Hotel provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at The Parkgate Hotel?

As of Feb 25, 2026, prices found for a 1-night stay for 2 adults at The Parkgate Hotel on Mar 8, 2026 start from 117.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Parkgate Hotel?

This hotel is situated in Cardiff City Centre within a 10-minute walk of Principality Stadium and Cardiff Castle. You'll also find Cardiff Bay and St. David's less than a mile away.

Is parking available on site at The Parkgate Hotel?

No, this hotel doesn't offer parking.

Is there a spa at The Parkgate Hotel?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, body wraps, and couples treatments.

Does The Parkgate Hotel feature a casino on the premises?

No, The Parkgate Hotel doesn't have a casino.

Is there an indoor pool at The Parkgate Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Parkgate Hotel?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does The Parkgate Hotel have a hot tub?

No, but this hotel does have a steam room.

Does The Parkgate Hotel have a restaurant that serves breakfast?

Yes, The Parkgate Hotel serves buffet breakfast for a surcharge each morning at The Sorting Room.

Does The Parkgate Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Parkgate Hotel.

Does The Parkgate Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Parkgate Hotel?

The closest major airport to The Parkgate Hotel is Cardiff International Airport (CWL), which is 13.7 mi away (42 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 21.4 mi away.

Are there rooms with balconies at The Parkgate Hotel?

No, at The Parkgate Hotel, there aren't any guestrooms that list a balcony.

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1382 out of 1783 reviews
Rating 8 - Good. 239 out of 1783 reviews
Rating 6 - Okay. 106 out of 1783 reviews
Rating 4 - Poor. 32 out of 1783 reviews
Rating 2 - Terrible. 24 out of 1783 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still feels like the hotel is finding its identity. Not as sharp on service and detail as its 5-star rating leads you to expect. Room service menu items unavailable. Breakfast buffet inconsistent eg salmon one day, but not the next. Cruet missing from some tables, and some of the cruets needed to be cleaned. Staff very friendly and helpful. Good facilities.
Stayed 3 nights in Nov 2025

10/10 Excellent

Oliver

Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities
Lovely hotel and pleasant staff
The front of the hotel
The view from our room
Stayed 1 night in Nov 2025

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of Cardiff. Only small criticism is the room was a little small
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
The hotel was just as lovely as last time, however i did feel a bit short changed given the room was smaller than the last time despite it being the same category of room. The bar area whilst very nice, lacked atmospherr.
Stayed 1 night in Nov 2025

10/10 Excellent

Kristian

Stayed 1 night in Nov 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had
Stayed 1 night in Nov 2025

10/10 Excellent

Lyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room polite staff always a lovely stay
Stayed 1 night in Oct 2025

4/10 Poor

Andrew

Traveled with partner
Disliked: Amenities
Distinctly average stay. Welcome at reception was frosty to say the least. When I explained that I believed I had paid for the Spa pool and leisure facilities, I was told that I hadn’t and if I disagreed I would have to contact Expedia. Not reception. Receptionist was very curt and aloof. Not great when there are other guests waiting to check in behind you. Sunday lunch was a travesty. Waiters and waitresses spilling food over guests. They were clearly inexperienced with a lack of training. Lunch itself was below par. The sirloin of beef was stringy and unable to cut without a steak knife which wasn’t provided. Yorkshire pudding was filled with shredded beef. I wasn’t expecting that and I suggest that Yorkshire Puddings should not be altered by a chef in any way, shape or form. Gravy was diluted, tepid, dishwater. Breakfast was another treat, a mediocre buffet of “Welsh” breakfast, luke warm and served in what resembled an almost full to capacity cattle market! For this gastronomic delight I was charged £56! Wetherspoons would have been a much better choice. I wished to complain on the day, however my partner asked me not to in case we were asked to leave. Second time staying here, second time I have left disappointed. There won’t be a third.
Stayed 1 night in Nov 2025

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities
Can't fault a thing, room was very clean. Breakfast quality was excellent. Would recommend. There is 24hr parking nearby.
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - we had a little problem with the room (which could have happened anywhere anytime) but the staff were incredibly accommodating and keen to ensure we were well looked after. Thank you 👍
Stayed 2 nights in Nov 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not use breakfast. Bar very good
Stayed 1 night in Nov 2025

10/10 Excellent

Claire

Stayed 2 nights in Nov 2025

8/10 Good

ELAINE

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved it. Considering we were clearly down for the rugby and wearing rugby gear, we were treated with the utmost respect. The hotel has charm, and everyone was so welcoming. I would definitely stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Stayed 2 nights in Nov 2025

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and bathroom. Great location for going out in Cardiff.
Stayed 1 night in Nov 2025

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was exceptional - clean, quiet and very roomy. The staff were friendly and couldn’t do enough to assist. Cocktails were tasty too. Would definitely stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Anika

Stayed 1 night in Nov 2025

10/10 Excellent

Clare

Business traveler
Stayed 1 night in Nov 2025

2/10 Terrible

philip

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the wrong dates by accident tried to change them but was unable to even though i I paid for insurance I am not happy with the service from Expedia . I have submitted this twice why cant you accept it.
Stayed 1 night in Nov 2025

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast and lovely staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Damian

Stayed 1 night in Nov 2025

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