I can't stress how helpful, courteous, informed the concierge staff were. They could do everything: print boarding passes, give directions, find a ton of hangers, which you'd expect plus repair eyeglasses and figure out bus fares and routes for local travel, re-engineer an inoperative TV remote, which you might not expect. Americans in business or customer service could learn a lot about "Best Practices" from this capable and cheerful team.
Located in Cardiff City Centre, The Angel Hotel is next to Animal Wall and Bute Park. This 102-room, 3-star hotel welcomes guests with conveniences like a restaurant, 24-hour room service, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee weekdays from 8:00 AM to 10:30 AM.
Guests can expect to find free WiFi and TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include coffee makers, phones, and desks. Housekeeping is available on request.
Guests of The Angel Hotel enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Self parking is offered for GBP 15.00 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include express check-out, a fireplace in the lobby, and wedding services.
I can't stress how helpful, courteous, informed the concierge staff were. They could do everything: print boarding passes, give directions, find a ton of hangers, which you'd expect plus repair eyeglasses and figure out bus fares and routes for local travel, re-engineer an inoperative TV remote, which you might not expect. Americans in business or customer service could learn a lot about "Best Practices" from this capable and cheerful team.
Dear M. Thank you for taking the time to review your recent stay with us. I am delighted you had a great stay with us, and the team especially delivered great service. This is something we pride ourselves on. We look forward to welcoming you back to the hotel should you visit Wales again. Many thanks / Diolch yn fawr Lis Holmes General Manager